Nursing Care Perceptions of the Patients in The Chest Diseases Inpatient Clinic

Yıl 2025, Cilt: 7 Sayı: 3, 717 - 22, 09.09.2025

Uğur Fidan , Deniz Kızılırmak , Sebahat Köker , Yavuz Havlucu

https://doi.org/10.37990/medr.1719131

Öz

Aim: Nursing care constitutes an important element of healthcare provider and patient satisfaction because the nature of the service provided requires intense and close communication with patients. In this study, the goals were to determine patient satisfaction and the effects of patient factors contributing to it inpatients in a chest disease clinic.
Material and Method: Our descriptive and cross-sectional study included the patients who had been hospitalized in our clinic. Details about the patients have been recorded through one-on-one interviews using the “Patient Information Form” and “Patient’s Perception of Nursing Care Scale”. The relevance between patients’ socioeconomic status and nursing care perception has been investigated.
Results: Eighty-six patients treated as inpatients in our Chest Diseases Clinic between March and May 2021 were included. The mean age was 67.4±12.5 years, with 59.3% male and 40.7% female. The average hospital stay was 6.4±5.9 days. No significant relationship was found between age, sex, and patient satisfaction (p=0.230 and p=0.350). However, higher education levels were linked to lower satisfaction (p=0.020). Overall, patient satisfaction was higher than the general average.
Conclusion: While the level of satisfaction with nursing is generally independent of age and gender; it is directly related to the level of education and the level of expectation from health care. Patients' satisfaction level can be increased with an approach, communication and care services appropriate to patient characteristics.

Anahtar Kelimeler

Nursing care , patient satisfaction , health care

Etik Beyan

The study was approved by the Health Sciences Ethics Committee of the Manisa Celal Bayar University Faculty of Medicine (Approval date: February 24, 2021; Decision number: 20.478.486).

Kaynakça

• Merkouris A, Ifantopoulos J, Lanara V, Lemonidou C. Patient satisfaction: a key concept for evaluating and improving nursing services. J Nurs Manag. 1999;7:19-28.
• Şendir M, Büyükyılmaz F, Yazgan İ, et al. Evaluation of experience and satisfaction with nursing care in orthopedic and traumatology patients. İ. Ü. F. N. Hem. Derg. 2002;20:35-42.
• Reck DL. Can and should nurses be aware of patients’ expectations for their nursing care?. Nurs Adm Q. 2013;37:109-15.
• Johansson P, Oleni M, Fridlund B. Patient satisfaction with nursing care in the context of health care: a literature study. Scand J Caring Sci. 2002;16:337-44.
• Dozier A, Kitzman H, Ingersoll G, et al. Development of an ınstrument to measure patient perception of the quality of nursing care. Res Nurs Health. 2001;24:506-17.
• Çoban İG. A study on the validity and reliability of the Scale of Patient Perception of Hospital Experience With Nursing (PPHEN). Master's thesis. Atatürk University, Erzurum, 2006.
• Peterson WE, Charles C, DiCenso A, Sword W. The Newcastle Satisfaction with Nursing Scales: a valid measure of maternal satisfaction with inpatient postpartum nursing care. J Adv Nurs. 2005;52:672-81.
• Geçkil E, Dündar Ö, Şahin T. Evaluation of patients' satisfaction levels from nursing care at the centre of the city Adıyaman. Hacettepe University Faculty of Health Sciences Nursing Journal. 2008;15:41-51
• Kuzu C, Ulus B. Determining the level of surgical patient satisfaction with nursing care in surgical clinics. ACU Sağlık Bil Derg. 2014;5:129-34.
• Gutysz-Wojnicka A, Dyk D, Cudak E, Ozga D. Measuring patient satisfaction with the Polish version of the Newcastle Satisfaction with Nursing Scale. Scand J Caring Sci. 2013;27:311-8.
• Öztürk R, Güleç D, Güneri SE, et al. Investigation of the relationship between patient satisfaction with quality of nursing work life. Balikesir Saglik Bil Derg. 2013;2:167-74.
• Akin S, Erdogan S. The Turkish version of the Newcastle Satisfaction with Nursing Care Scale used on medical and surgical patients. J Clin Nurs. 2007;16:646-53.
• Han CH, Connolly PM, Canham D. Measuring patient satisfaction as an outcome of nursing care at a teaching hospital of southern Taiwan. J Nurs Care Qual. 2003;18:143-50.
• Findik UY, Unsar S, Sut N. Patient satisfaction with nursing care and its relationship with patient characteristics. Nurs Health Sci. 2010;12:162-9.
• Kayrakcı F, Özşaker E. Determinatıon of the surgical patients’ saticfaction levels from nursing care. FN Hem Derg. 2014;22:105-13.