ÖRGÜTSEL VATANDAŞLIK DAVRANIŞI: MADALYONUN DİĞER YÜZÜ

Yıl 2022, Cilt: 44 Sayı: 1, 162 - 182, 24.06.2022

Dilek Işılay Üçok Elif Özge Erbay

https://doi.org/10.14780/muiibd.1135558

Öz

Bu çalışmada, örgütsel vatandaşlık davranışı (ÖVD) ile çalışanlar arasında kritik bir olgu olan işyeri
dışlanması arasındaki ilişkide kültürel özelliklerin olası rollerini ortaya çıkarmayı amaçlamaktadır. Bu
nedenle, ÖVD ile işyerinde dışlanma arasındaki ilişkide, kolektivizm ve kolektif duygulara inancın
düzenleyici etkileri olduğunu varsayan nedensel bir model tasarlanmıştır. Türkiye’de çalışan 309 kişi
kolayda örnekleme yöntemiyle seçilmiş ve anket uygulaması gerçekleştirilmiştir. Literatürde bulunan
çalışmalardan farklı olarak, ÖVD ile işyerinde dışlanma arasında negatif korelasyon bulunmuştur.
Bunun yanı sıra, kolektivizm ve çalışanların kolektif duygulara olan inançlarının bu ilişkide herhangi bir
düzenleyici rol üstlenmediği ortaya çıkmıştır. Çalışma, örgütsel vatandaşlık davranışının karanlık yüzünün
kolektivist özelliklere sahip olmasına rağmen Türk kültürü için geçerli olmadığını göstermesi açısından
önemli görülmektedir. Küreselleşmenin, kolektivist örgütlerin katı norm ve kurallarını daha esnek hale
getirdiği ve çalışanların kolektivist inançlarını gevşettiği açıktır. Aynı zamanda bu çalışmada, kültürel
özelliklerden bağımsız olarak, işyerinde dışlanmanın önlenmesine yönelik olarak, çalışanların örgütsel
vatandaşlık davranışlarına yöneltecek birtakım yönetim uygulamalarının önerildiği görülmektedir.

Anahtar Kelimeler

Örgütsel Vatandaşlık Davranışı, Örgütsel Dışlanma, Kolektivizm

ORGANIZATIONAL CITIZENSHIP BEHAVIOR: THE OTHER SIDE OF THE COIN

Öz

The study aims to discover the probable roles of cultural characteristics in the relationship between
organizational citizenship behavior (OCB) and workplace ostracism which is a critical phenomenon among
employees. It was designed in a causal model claiming that there are moderating effects of collectivism and
belief in collective emotions in the relationship between OCB and workplace ostracism. 309 employees
were included randomly in Turkey, and correlation and regression analyses were conducted to test the
hypothesis. Unlike similar studies and the expected relationship in our hypotheses, OCB and workplace
ostracism were found negatively correlated. Moreover, neither organizational collectivism nor employees’
belief in collective emotions had a moderating role in this relationship. The study showed that the dark
side of the OCB does not work for the Turkish culture, although its collectivist features. It is evident that
globalization makes the collectivist organizations’ strict norms and rules more flexible and loosens the
employees’ collectivist beliefs. Regardless of the cultural characteristics, the study also underlines that
workplace ostracism should be prevented with appropriate management strategies like encouraging
employees to be engaged in citizenship behaviors.

Anahtar Kelimeler

Organizational Citizenship Behavior, Workplace Ostracism, Collectivism

Kaynakça

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