AN ANALYSIS OF SHOPPING MALL MANAGEMENT IN TÜRKİYE FROM A FACILITY MANAGEMENT PERSPECTIVE

Öz

Facility management in shopping malls (SMs) has evolved beyond merely operational services and has become a strategic governance domain encompassing multidimensional goals such as sustainability, user satisfaction, digitalization, and corporate transparency. This study aims to analyze the management practices of SMs in Turkey from a facility management perspective, focusing on the scope of services provided, their relation to legal regulations, and the challenges encountered in practice. Utilizing a qualitative research methodology, the study incorporates a review of sectoral reports, current legislation, and national/international literature, along with semi-structured interviews conducted with 21 SM managers from various regions of Turkey. The interviews were conducted under the approval of the Ankara University Ethics Committee (Decision No. 125, dated June 28, 2025). The findings reveal significant managerial challenges, particularly in areas such as tenant relations, financial transparency, energy efficiency, and the lack of digital infrastructure. Furthermore, institutional capacity issues persist in ensuring compliance with the legal framework. By redefining shopping mall facility management to encompass not only technical services but also principles of corporate sustainability, digital transformation, and user-centeredness, this research provides a holistic approach that contributes to the existing literature.

Anahtar Kelimeler

• Shopping malls
• facility management
• sustainability
• legal regulations
• digitalisation

TÜRKİYE’DE ALIŞVERİŞ MERKEZLERİNİN YÖNETİMİNİN TESİS YÖNETİMİ PERSPEKTİFİNDEN İNCELENMESİ

Öz

Alışveriş merkezlerinde (AVM) tesis yönetimi, yalnızca operasyonel hizmetlerle sınırlı kalmayıp; sürdürülebilirlik, kullanıcı memnuniyeti, dijitalleşme ve kurumsal şeffaflık gibi çok boyutlu hedefleri içeren stratejik bir yönetişim alanı hâline gelmiştir. Bu çalışma, Türkiye’deki AVM yönetim pratiklerini tesis yönetimi perspektifiyle ele alarak, sunulan hizmetlerin kapsamını, yasal düzenlemelerle ilişkisini ve uygulamadaki sorunları analiz etmeyi amaçlamaktadır. Nitel araştırma yöntemiyle yürütülen çalışmada, sektörel raporlar, güncel mevzuat ve ulusal/uluslararası literatür taranmış; Türkiye’nin farklı bölgelerinden 21 AVM yöneticisiyle yarı yapılandırılmış görüşmeler gerçekleştirilmiştir. Görüşmeler, Ankara Üniversitesi Etik Kurulu’ndan alınan 26.06.2025 tarih ve 125 sayılı karar doğrultusunda yürütülmüştür. Bulgular, özellikle kiracı ilişkileri, mali şeffaflık, enerji verimliliği ve dijital altyapı eksikliği gibi alanlarda yönetsel zorluklar yaşandığını göstermektedir. Ayrıca, yasal çerçeveye uyumda kurumsal kapasite sorunları sürmektedir. Araştırma, AVM tesis yönetimini teknik hizmetlerin ötesinde kurumsal sürdürülebilirlik, dijital dönüşüm ve kullanıcı odaklılık ilkeleriyle yeniden tanımlayan bütüncül bir yaklaşım sunarak, literatüre katkı sağlamaktadır.

Anahtar Kelimeler

• Alışveriş merkezleri
• tesis yönetimi
• sürdürülebilirlik
• yasal düzenlemeler

Destekleyen Kurum

Destekleyen kurum bulunmamaktadır.

Etik Beyan

Ankara Üniversitesi Etik Kurulu’ndan alınan 26.06.2025 tarih ve 125 sayılı karar doğrultusunda çalışma yürütülmüştür.

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