EVALUATION OF CUSTOMER SATISFACTION IN MASS HOUSING PRODUCTION: SAMPLE OF YENİKENT SAKARYA

Abstract

Public houses have been constructed to meet the increasing housing need according to high population rate. It's observed negative effects in mass housing construction caused by the defects in pre-desing, desing and construction phases. The most important condition to avoid this situation is to investigate the compliance of social and physical opportunities with end user expectations. In this study, after 1999 Maramara Earthquake, goverment supported mass housing have been constructed for the purpose of permenant dwelling in Sakarya.End users satisfaction grades about mass housing constructed after this earthquake and their expectations from housing and its environment have been evaluated according to demographic and economic properties of users population. Statistically data have been obtained with questionnaire released to end users of mass housing. This data have been evaluated with different analysis in SPSS.

Keywords

• Mass Housing, User Satisfaction, Anova, Chi- Square, Crosstab,

TOPLU KONUTLARDA SON KULLANICI MEMNUNİYETİNİN DEĞERLENDİRİLMESİ: SAKARYA İLİ ÖRNEĞİ

Öz

Geli?en nüfusla orantyly olarak artan konut ihtiyacyny kar?ylamak için in?a edilen toplu konutlarda genellikle ön tasarym ve tasarym safhalarynda son kullanycy gereksinimlerinin detayly ara?tyrma ve analizlerinin yapylmamasyndan dolayy, kullanym a?amalarynda öngörülmemi? olumsuzluklarla kar?yla?ylmaktadyr. Bunun önlenebilmesinin önemli ko?ullaryndan birisi toplu konutlaryn tasarym öncesi ve tasarym a?amalarynda, sosyal ve fiziksel imkanlaryn kullanycy beklentilerine uygunlu?unun ara?tyrylmasydyr. Bu çaly?mada, Sakarya ilinde deprem sonrasy yapylan toplu konutlaryn kullanycylarynyn memnuniyet dereceleri, konut ve çevresinden beklentileri, kullanycy nüfusunun demografik özelliklerine ve ekonomik durumlaryna göre de?erlendirmeleri yapylmy?tyr. Veriler, toplu konut kullanycylaryna uygulanan anketlerle elde edilmi?tir. Bu anketler SPSS paket programyyla de?erlendirilerek, kullanycylaryn memnuniyetleri belirlenmi?tir.

Anahtar Kelimeler

• Toplu Konut, Kullanycy Memnuniyeti, Anova, Ki- Kare, Crosstab,