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Öz

The effective and efficient operation of deposit money banks, which are the most basic institutions of the financial system, is of great importance in terms of the profitability of the banking sector and the economy of the country. Banks are financial institutions that mediate the conversion of savings into investment. There is a very serious competition among banks serving in the financial sector. Those that increase their efficiency by continuously improving the service quality will be always one step ahead in this race. Competitiveness Operational Rating (OCRA) is a relatively new method that can be quite useful in measuring the relative efficiencies in decision making units by using similar input to produce similar output. This study aims to develop a model for efficiency measurement based on OCRA to measure the effectiveness of the 32 commercial banks operating in Turkey using data for the years 2011-2014 taken from the “Book for Banks”. Input and output factors used in the model were determined according the results of a literature study. If you look at every four years, it has been established that YK showed the highest performance

Anahtar Kelimeler

• Competitiveness Operational Rating, OCRA, Efficiency

OPERASYONEL REKABET DEĞERLENDİRMESİ (OCRA) YÖNTEMİYLE MEVDUAT BANKALARININ ETKİNLİK ÖLÇÜMÜ

Öz

Finansal sistemin en temel kurumları olan bankaların etkin ve verimli çalışması hem bankacılık sektörünün karlılığı hem de ülke ekonomisi açısından büyük önem taşımaktadır. Bankalar, tasarrufların yatırıma dönüştürülmesinde aracılık eden finansal kurumlardır. Finans sektöründe hizmet veren bankalar arasında çok ciddi rekabet söz konusudur. Hizmet kalitesini sürekli iyileştirerek verimliliğini artıran bankalar bu yarışta her zaman bir adım önde olacaktır. Operational Competitiveness Rating (OCRA), benzer girdiler kullanarak benzer çıktılar üreten karar verme birimlerinin göreli etkinlik ölçümünde kullanılan oldukça kullanışlı ve yeni sayılabilecek bir yöntemdir. Bu çalışma ile Türkiye’de faaliyet gösteren 32 mevduat bankasının etkinliklerini ölçmek için 2011-2014 yıllarına ait "Bankalarımız Kitabından" alınan veriler kullanılarak OCRA yöntemine dayanan bir etkinlik ölçme model geliştirilmiştir. Modelde kullanılan girdi ve çıktı faktörleri literatür taraması sonucunda belirlenmiştir. Dört yılın tamamı dikkate alındığında en yüksek performansı Yapı ve Kredi Bankasının gösterdiği belirlenmiştir.

 

Anahtar Kelimeler

• Operational Competitiveness Rating, OCRA, Etkinlik Ölçümü, Mevduat Bankaları

Kaynakça

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