KİŞİLİĞİN DUYGUSAL EMEK ÜZERİNDE ETKİSİ VAR MIDIR? ÖZEL EĞİTİM VE REHABİLİTASYON MERKEZLERİNDE BİR UYGULAMA

Year 2016, , 402 - 411, 01.06.2016

Zehra Yeni N. Derya Ergun Ozler

https://doi.org/10.17261/Pressacademia.2016118659

Abstract

Bu araştırmanın temel amacı, kişilik özelliklerinin duygusal emeğin boyutları üzerindeki etkisini belirlemektir. Araştırmada kullanılan kişilik özellikleri ölçeği Benet – Martinez ve John’ un 1998 yılında geliştirdikleri, Sümer ve arkadaşları (2005) tarafından yapı ve geçerlilik çalışması yapılan 44 ifadeli ölçektir. Duygusal emek ölçeği ise; Diefendorff ve arkadaşları’ nın 2005 yılında geliştirdikleri, Basım ve Beğenirbaş’ ın (2012) yapı geçerlilik çalışmasını yaptığı 13 ifadeden oluşan ölçektir. Araştırmanın evrenini Kütahya İlinde faaliyette bulunan 152 Özel Eğitim ve Rehabilitasyon Merkezi çalışanı oluşturmaktadır. Tamsayım yöntemiyle elde edilen ana kütleden anket yoluyla 119 sağlam veriye ulaşılmıştır. Verilerin analizinde SPSS programından faydalanılmıştır. Yapılan analizler sonucunda; kişilik özelliklerinin duygusal emek boyutlarından derinlemesine davranış ve samimi davranış boyutunu etkilediği, yüzeysel davranış boyutunu ise etkilemediği tespit edilmiştir

Keywords

Beş faktör kişilik, duygusal emek, kişilik, davranış

IS THERE PERSONALITY IMPACT ON THE EMOTIONAL LABOUR? AN APPLICATION IN SPECIAL EDUCATION AND REHABILITATION CENTERS

Abstract

The main purpose of this research is to determine the impact of personality characteristics on dimensions of emotional labor. Personality scale is used in research which is developed by Benet – Martinez and John in 1998 and done the structure and validity study of the scale by Sümer et al (2005). The scale comprises 44 statements. The emotional labor is a scale consisting of 13 statements. The scale is developed by Diefendorff et al in 1990 and done the structure and validity study of the scale by Basım and Beğenirbaş (2012). The research population is engaged in Kütahya form of Special Education and Rehabilitation Center 152 employees. Through a questionnaire method from the main mass is obtained 119 reliable data. SPSS software was utilized to analyze the data. The analyzes of results have been detected that characteristics have affected in-depth and intimate behaviour which is dimension of emotional labor whereas superficial behaviour dimension haven’t been affected by it

Keywords

Five factor personality, emotional labor, personality, behavior

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