An Investigation Of The Influence Of Leadership And Processes On Basic Performance Results Using A Decision Model Based On Efqm

Yıl 2013, Cilt: 17 Sayı: 3, 321 - 327, 01.06.2013

Ahmet Talat İnan Adile Yeşim Yayla Emine Ceryan Tugay Şişman Aytaç Yıldız

Öz

EFQM Excellence Model is a quality approach that companies benefit in achieving success. EFQM Excellence Model is an assessment tool helping to determine what is competence and missing aspects in achieving excellence. In this study, based on the EFQM Excellence Model, the influence of basic performance results caused by leadership and processes variables in this model of a firm engaged in maintenance and repair services due to a large-scale company. In this work, a survey was conducted that covering the company’s employees and managers. The data obtained from this survey was utilized by using SPSS16.0 statistics software in respect of factor analysis, reliability analysis, correlation and regression analysis. The relation between variables was evaluated taking into account the resuşts of analysis.

Anahtar Kelimeler

EFQM Excellence Model, Self-assessment, Leadership, Processes.

Efqm Esasli Bir Karar Modeli Kullanilarak Liderlik Ve Süreçlerin Temel Performans Sonuçlarina Etkisinin Incelenmesi

Öz

EFQM Excellence Model is a quality approach that companies benefit in achieving success. EFQM Excellence Model is an assessment tool helping to determine what is competence and missing aspects in achieving excellence.In this study, based on the EFQM Excellence Model, the influence of basic performance results caused by leadership and processes variables in this model of a firm engaged in maintenance and repair services due to a large-scale company. In this work, a survey was conducted that covering the company's employees and managers. The data obtained from this survey was utilized by using SPSS16.0 statistics software in respect of factor analysis, reliability analysis, correlation and regression analysis. The relation between variables was evaluated taking into account the resuşts of analysis.

Anahtar Kelimeler

Anahtar Sözcükler: EFQM Mükemmellik Modeli, öz değerlendirme, liderlik, süreçler.

Kaynakça

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