Örgütsel Utanç: Literatür İncelemesi

Öz

Utanç; çalışanın performansını, örgüte olan bağlılığını hatta saldırgan davranışlara neden olabildiği için örgüt içi huzuru doğrudan etkileyebilecek sonuçlar ortaya çıkarma potansiyeline sahip bir duygudur. Bu nedenle örgütlerde utancın nasıl oluştuğu, oluşan utancın hangi şartlar altında hangi sonuçlara neden olacağı gibi örgütlerin utancı işlevsel bir şekilde yönetebilmelerine olanak sağlayan konuların ele alınması önemlidir. Bu çalışma örgütsel davranış literatüründe nispeten yeni bir kavram olan örgütsel utanç hakkında kavramsal bir çerçeve sunmayı amaçlamaktadır. Araştırma, psikoloji ve örgütsel davranış literatürlerinde konu hakkında ortaya konmuş ampirik çalışmalar ve kuramsal kaynakların incelendiği bir literatür taramasına dayanmaktadır. Bu kapsamda öz bilinç duygularından biri olan utancın psikoloji literatüründe ele alınışı, örgütsel davranış literatürüne entegrasyonu, örgütsel utancın tanımı, oluşumu ve sonuçları hakkında bilgiler verilmiş, konu hakkında gerçekleştirilen ampirik ve kuramsal çalışmalar değerlendirilmiştir. İncelemeler sonucunda konuyu kavramsal bir çerçeveye oturtma çabası değerli bulunmuş, utançla benzer bir duygu olan suçluluk arasındaki ayrımın vurgulanmasının ve utancın kültürler arası farklar göz önünde bulundurularak ele alınmasının önemi vurgulanmıştır.

Anahtar Kelimeler

• Örgütsel Utanç
• Öz-Bilinçli Duygular
• Utanç

Organizational Shame: A Literature Review

Abstract

Shame is an emotion that has the potential to produce outcomes that can directly affect internal organizational harmony, as it can impact employee performance, commitment to the organization, and even lead to aggressive behavior. Therefore, it is important to address issues that enable organizations to manage shame functionally, such as how shame arises within organizations and under what conditions it leads to certain outcomes. This study aims to provide a conceptual framework on organizational shame, a relatively new concept in organizational behavior literature. The research is based on a literature review that examines empirical studies and theoretical sources on the subject in psychology and organizational behavior literature. In this context, information is provided on how shame, one of the Self-conscious emotions, is addressed in the psychology literature, its integration into the organizational behavior literature, the definition, formation, and consequences of organizational shame, and empirical and theoretical studies conducted on the subject are evaluated. The review concluded that efforts to conceptualize the topic were valuable, emphasizing the importance of distinguishing shame from guilt, a similar emotion, and considering shame in light of cross-cultural differences.

Keywords

• Organizational Shame
• Self-Conscious Emotions
• Shame

Kaynakça

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