Derleme
BibTex RIS Kaynak Göster

HASTANE VE SAĞLIK KURULUŞLARINDA KURUM İÇİ İLETİŞİM

Yıl 2019, Cilt: 1 Sayı: 1, 46 - 63, 01.08.2019

Öz

Hastaneler
iletişim süreçlerinin farklı biçimlerde yürütüldüğü karmaşık organizasyonlar
olarak tanımlanır. Hastane çalışanları arasındaki iletişimin sağlıklı yürümesi öncelikli
bir zorunluluktur. Bu süreç doğru işlediği takdirde, çalışanlar ile hastalar ve
yakınları arasındaki iletişim istenilen düzeyde olabilecektir. Böylece
hastanelerin ana görevi olan hastaların teşhis ve tedavi güvenliği için de çok
önemli bir adım atılacaktır. Bu çalışmada hastane çalışanlarının kendi
aralarındaki iletişim süreçleri tüm boyutları ile incelenmiştir. Hastanelerde
doktorlar, tıbbi süreçlerde görev alanlar ile idari, mali ve teknik çalışanlar
olarak çok farklı yapılardaki kişilerin görev yaptığı göz önüne alındığında
aralarındaki iletişimin sorunsuz yürümesinin güçlüğü ve önemi daha iyi
görülecektir. İletişim süreçleri hastane günlük çalışma ortamında yaşanabilecek
örnekler ile desteklenerek içerik kolaylığı sağlanması amaçlanmıştır. Süreçlerin
yürütümünde karşılaşılan engeller de sözü edilen örnekler ile birlikte ele
alınmıştır. İletişim engellerinin nedenleri üzerinde ayrıntılı durulmuş ve
nihayetinde engellere karşı alınabilecek önlemler hakkında öneriler ve açıklamalar
yapılmıştır. Son olarak hastanelerde kurum içi iletişimin önemi ve
iyileştirilmesi için öneriler sıralanmıştır. 

Kaynakça

  • 1. Agarwal R, Sands DZ, Schneider JD. (2010) Quantifying the Economic Impact of Communication Inefficiencies in U.S. Hospitals. – Journal of Healthcare Management- July-August :55(4)2. Aguerrebere Pablo Medina (2015) Management of the Internal Communication in Hospitals: Conceptual Framework and Implementation Model – The International Journal of Communication and Health - No. 5 : (53-65)3. Baskin and Aronoff (1980) Interpersonal Communication in Organizations ––Goodyear Publishing com.4. Longest B.B., Darr K. (2008) Managing Health Services Organizations and Systems –- Health Administration Press5. Buhler P.M. (2011) – The Exit Interwievs, A Gold Mine of Information –Supervision August Vol.72, Trade Pub. 6. Chassin M.R., Becher E.C. (2002) - The Wrong Patient.- Ann Intern Med. 136(11) : 26–33. [PubMed: 12044131]7. Coiera E.- (2006) Communication Systems in Healthcare - Clinical Biochem Rev. May; 27(2): 89–98.8. Collins R. (2017) Becker’s Hospital Review, December 079. Coonan B.- (2011) Why Healthcare Team Communication is a Matter of Life and Death - by CCA LiveE on Friday, Dec 9th. 10. CRICO Strategies. (2015) Malpractice Risk in Communication Failures; 2015 Annual Benchmarking Report - Boston, Massachusetts: The Risk Management Foundation of the Harvard Medical Institutions, Inc., 11. Euster, S. (2003). Families: Roles, Needs, and Expectations. In E.L. Siegler, S. Mirafzali & J.B. Foust (Eds.), An Introduction to Hospitals and Inpatient Care (pp. 235-243). New York: Springer Publishing Company.
  • 12. Ferrari B. (2013)– The Executive’s Guide to Better Listening – McKinsey Quarterly – February (50-65) 13. Gamble Molly (2011) -5 Communication Strategies for Hospital CEOs- Becker’s Hospital Review - August 15
  • 14. Garman A.N., Kristine D. FitzMaria M. Fraser. (2006) Communication and Relationship Management - Journal of Healthcare Management 51:5 September/October (291-294)
  • 15. Garnett, J. L., Marlowe, J., & Pandey, S. K. (2008) - Penetrating the Performance Predicament: Communication as a Mediator or Moderator of Organizational Culture's Impact on Public Organizational Performance. - Public Administration Review 68(2), 266–281.16. Gittell J.H., Fairfield KM, Bierbaum B, Head W, Jackson R, Kelly M, Laskin R, Lipson S, Siliski J, Thornhill T, Zuckerman J. (2000) -Impact of Relational Coordination on Quality of Care, Postoperative Pain and Functioning, and Length of Stay: A Nine-Hospital Study of Surgical Patients.-Medical Care August 38(8) :800-19.
  • 17. Guttman, N. (2003). Ethics in Health Communication Interventions. In T.L. Thompson, A.M. Dorsey, K.I. Miller & R. Parrott (Eds.),-Handbook of health communication (pp. 651-679). Mahwah, New Jersey: Lawrence Erlbaum Associates.
  • 18. Halley, M.D. (2007). - The Primary Care-Market Share Connection: How Hospitals Achieve Competitive Advantage.- Chicago: Health Administration Press.
  • 19. Heinl C. (2013) - 3 Ways to Improve Internal Communications in Hospitals - -Hospital Intranet Marketing -–Hospital Portal Net - 20/3/2013
  • 20. Holá J. (2012)-The Importance of Internal Communication in Hospital Management - Profese On-Line - volume V/1 • April (5-10)21. Impact of Communication in Healthcare. (2011)- Institute for Healthcare Communication – July 2011 22. Joson O. Reynaldo. (2016) - Template for Internal Communication - Salubris Medical Center -May 2, 2016 - ROJ-SMC-16-0001
  • 23. Joson R.O. (2012) - Internal Communication Management System in a Hospital Posted on November 4,524. Kwateng O. Hannah Vivian Osei & Ernest EkowAbban. (2014) Organizational Communication in Public Health Institutions - - International Journal of Business and Management; Vol. 9, No. 11- (179-188)25. Lo Lisha (2011)-Teamwork and Communication in Healthcare a Literature Review - Canadian Patient Safety Institute – (30)26. Luthans F. - (1992) – Organizational Behaviour – McGraw Hill -1992 27. Marcus S. (2016) – Commentary : Quality Healthcare Requires Good Communication - Modern Healthcare - January 23, 201628. Myron D. Fottler,Donna Malvey,Donna J.Slovensky - Handbook of Healthcare Management - Edward Elgar Publishing,- 2015
  • 29. Natafgi Nabil, Xi Zhu, Jure Baloh, Kelli Vellinga, Tom Vaughn, Marcia M. Ward. (2017) -Critical Access Hospital Use of TeamSTEPPS to Implement Shift-Change Handoff Communication -Journal of Nursing Care Quality – January-March , 32(1) :77-8630. O’Daniel M.; Rosenstein A.H. (2008) - Professional Communication and Team Collaboration - Chapter 33- Handbook for Nurses. Rockville (MD):Agency for Healthcare Research and Quality (US); April 31. O'Daniel M. (2008) - A Survey of the Impact of Disruptive Behaviors and Communication Defects on Patient Safety.-Joint Commission Journal of Quality and Safety - August;34(8):464-71.
  • 32. Parsons, P. J. (2001). Beyond Persuasion: The Healthcare Manager’s Guide to Strategic Communication. Chicago: Health Administration Press.
  • 33. Pirnejad H. (2008) -Communications in Healthcare :Opportunities for Information Technology and Concerns for Patient Safety –PhD Thesis Erasmus University Medical Center – September 2008 -Rotterdam
  • 34. Pozantı S. (2001)– Sağlık Sektöründe İletişim İçin Ortak Dil Kavramı – Hastane Hospital News – Ocak-Şubat-Mart 2001 35. Rakich J.S. Longest B.B. Darr K. (1985) –Managing Health Services Organizations – W.B.Saunders Company36. Rodak S. (2013) - 6 Secrets of Effective Hospital Internal Communication -August 01- Becker’s Hospital Review37. Ruck K. Cooper A. Hurley A. (2017) - Effective Messages and Media for Employee Health Campaigns –Journal of Communication in Healthcare Volume 10 2017 issue 3- Published online -03 July 2017
  • 38. Sentinel Event Alert. (2017)- A Complimentary Publication of The Joint Commission, Issue 58, September 12, 201739. Sharon L. Kurtz, (2016) - How to Streamline Hospital Communications for Better Decision-Making –Hospitals and Health Networks -June 30 40. Smith, L. (2005) - Effective Internal Communication. Sterling: Kogan Page 41. Sutcliff M.K, Lewton E. Rosenthal M.M. (2004)-Communication Failures: an Insidious Contributor to Medical Mishaps.- Academic Medicine: February - Volume 79 - Issue 2 - p 186-194
  • 42. Tengilimoğlu D. (2015)- Sağlık İşletmeleri Yönetimi– p.35243.Widmark C. Tishelman C. Gustafsson H. Sharp L. (2012) - ‘Information on the Fly’: Challenges in Professional Communication in High Technological Nursing. A Focus Group Study From a Radiotherapy Department in Sweden –BMC Nursing -2012-July -1144.Yüksel E. (2015) - Sağlık Kurumlarında İletişim – Anadolu üniversitesi AÖF yayını- s.32
Yıl 2019, Cilt: 1 Sayı: 1, 46 - 63, 01.08.2019

Öz

Kaynakça

  • 1. Agarwal R, Sands DZ, Schneider JD. (2010) Quantifying the Economic Impact of Communication Inefficiencies in U.S. Hospitals. – Journal of Healthcare Management- July-August :55(4)2. Aguerrebere Pablo Medina (2015) Management of the Internal Communication in Hospitals: Conceptual Framework and Implementation Model – The International Journal of Communication and Health - No. 5 : (53-65)3. Baskin and Aronoff (1980) Interpersonal Communication in Organizations ––Goodyear Publishing com.4. Longest B.B., Darr K. (2008) Managing Health Services Organizations and Systems –- Health Administration Press5. Buhler P.M. (2011) – The Exit Interwievs, A Gold Mine of Information –Supervision August Vol.72, Trade Pub. 6. Chassin M.R., Becher E.C. (2002) - The Wrong Patient.- Ann Intern Med. 136(11) : 26–33. [PubMed: 12044131]7. Coiera E.- (2006) Communication Systems in Healthcare - Clinical Biochem Rev. May; 27(2): 89–98.8. Collins R. (2017) Becker’s Hospital Review, December 079. Coonan B.- (2011) Why Healthcare Team Communication is a Matter of Life and Death - by CCA LiveE on Friday, Dec 9th. 10. CRICO Strategies. (2015) Malpractice Risk in Communication Failures; 2015 Annual Benchmarking Report - Boston, Massachusetts: The Risk Management Foundation of the Harvard Medical Institutions, Inc., 11. Euster, S. (2003). Families: Roles, Needs, and Expectations. In E.L. Siegler, S. Mirafzali & J.B. Foust (Eds.), An Introduction to Hospitals and Inpatient Care (pp. 235-243). New York: Springer Publishing Company.
  • 12. Ferrari B. (2013)– The Executive’s Guide to Better Listening – McKinsey Quarterly – February (50-65) 13. Gamble Molly (2011) -5 Communication Strategies for Hospital CEOs- Becker’s Hospital Review - August 15
  • 14. Garman A.N., Kristine D. FitzMaria M. Fraser. (2006) Communication and Relationship Management - Journal of Healthcare Management 51:5 September/October (291-294)
  • 15. Garnett, J. L., Marlowe, J., & Pandey, S. K. (2008) - Penetrating the Performance Predicament: Communication as a Mediator or Moderator of Organizational Culture's Impact on Public Organizational Performance. - Public Administration Review 68(2), 266–281.16. Gittell J.H., Fairfield KM, Bierbaum B, Head W, Jackson R, Kelly M, Laskin R, Lipson S, Siliski J, Thornhill T, Zuckerman J. (2000) -Impact of Relational Coordination on Quality of Care, Postoperative Pain and Functioning, and Length of Stay: A Nine-Hospital Study of Surgical Patients.-Medical Care August 38(8) :800-19.
  • 17. Guttman, N. (2003). Ethics in Health Communication Interventions. In T.L. Thompson, A.M. Dorsey, K.I. Miller & R. Parrott (Eds.),-Handbook of health communication (pp. 651-679). Mahwah, New Jersey: Lawrence Erlbaum Associates.
  • 18. Halley, M.D. (2007). - The Primary Care-Market Share Connection: How Hospitals Achieve Competitive Advantage.- Chicago: Health Administration Press.
  • 19. Heinl C. (2013) - 3 Ways to Improve Internal Communications in Hospitals - -Hospital Intranet Marketing -–Hospital Portal Net - 20/3/2013
  • 20. Holá J. (2012)-The Importance of Internal Communication in Hospital Management - Profese On-Line - volume V/1 • April (5-10)21. Impact of Communication in Healthcare. (2011)- Institute for Healthcare Communication – July 2011 22. Joson O. Reynaldo. (2016) - Template for Internal Communication - Salubris Medical Center -May 2, 2016 - ROJ-SMC-16-0001
  • 23. Joson R.O. (2012) - Internal Communication Management System in a Hospital Posted on November 4,524. Kwateng O. Hannah Vivian Osei & Ernest EkowAbban. (2014) Organizational Communication in Public Health Institutions - - International Journal of Business and Management; Vol. 9, No. 11- (179-188)25. Lo Lisha (2011)-Teamwork and Communication in Healthcare a Literature Review - Canadian Patient Safety Institute – (30)26. Luthans F. - (1992) – Organizational Behaviour – McGraw Hill -1992 27. Marcus S. (2016) – Commentary : Quality Healthcare Requires Good Communication - Modern Healthcare - January 23, 201628. Myron D. Fottler,Donna Malvey,Donna J.Slovensky - Handbook of Healthcare Management - Edward Elgar Publishing,- 2015
  • 29. Natafgi Nabil, Xi Zhu, Jure Baloh, Kelli Vellinga, Tom Vaughn, Marcia M. Ward. (2017) -Critical Access Hospital Use of TeamSTEPPS to Implement Shift-Change Handoff Communication -Journal of Nursing Care Quality – January-March , 32(1) :77-8630. O’Daniel M.; Rosenstein A.H. (2008) - Professional Communication and Team Collaboration - Chapter 33- Handbook for Nurses. Rockville (MD):Agency for Healthcare Research and Quality (US); April 31. O'Daniel M. (2008) - A Survey of the Impact of Disruptive Behaviors and Communication Defects on Patient Safety.-Joint Commission Journal of Quality and Safety - August;34(8):464-71.
  • 32. Parsons, P. J. (2001). Beyond Persuasion: The Healthcare Manager’s Guide to Strategic Communication. Chicago: Health Administration Press.
  • 33. Pirnejad H. (2008) -Communications in Healthcare :Opportunities for Information Technology and Concerns for Patient Safety –PhD Thesis Erasmus University Medical Center – September 2008 -Rotterdam
  • 34. Pozantı S. (2001)– Sağlık Sektöründe İletişim İçin Ortak Dil Kavramı – Hastane Hospital News – Ocak-Şubat-Mart 2001 35. Rakich J.S. Longest B.B. Darr K. (1985) –Managing Health Services Organizations – W.B.Saunders Company36. Rodak S. (2013) - 6 Secrets of Effective Hospital Internal Communication -August 01- Becker’s Hospital Review37. Ruck K. Cooper A. Hurley A. (2017) - Effective Messages and Media for Employee Health Campaigns –Journal of Communication in Healthcare Volume 10 2017 issue 3- Published online -03 July 2017
  • 38. Sentinel Event Alert. (2017)- A Complimentary Publication of The Joint Commission, Issue 58, September 12, 201739. Sharon L. Kurtz, (2016) - How to Streamline Hospital Communications for Better Decision-Making –Hospitals and Health Networks -June 30 40. Smith, L. (2005) - Effective Internal Communication. Sterling: Kogan Page 41. Sutcliff M.K, Lewton E. Rosenthal M.M. (2004)-Communication Failures: an Insidious Contributor to Medical Mishaps.- Academic Medicine: February - Volume 79 - Issue 2 - p 186-194
  • 42. Tengilimoğlu D. (2015)- Sağlık İşletmeleri Yönetimi– p.35243.Widmark C. Tishelman C. Gustafsson H. Sharp L. (2012) - ‘Information on the Fly’: Challenges in Professional Communication in High Technological Nursing. A Focus Group Study From a Radiotherapy Department in Sweden –BMC Nursing -2012-July -1144.Yüksel E. (2015) - Sağlık Kurumlarında İletişim – Anadolu üniversitesi AÖF yayını- s.32
Toplam 15 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Ekonomi
Bölüm Araştırma Makalesi
Yazarlar

Süheyl Pozantı

Yayımlanma Tarihi 1 Ağustos 2019
Gönderilme Tarihi 27 Haziran 2018
Yayımlandığı Sayı Yıl 2019 Cilt: 1 Sayı: 1

Kaynak Göster

APA Pozantı, S. (2019). HASTANE VE SAĞLIK KURULUŞLARINDA KURUM İÇİ İLETİŞİM. SDÜ Sağlık Yönetimi Dergisi, 1(1), 46-63.
AMA Pozantı S. HASTANE VE SAĞLIK KURULUŞLARINDA KURUM İÇİ İLETİŞİM. SDÜ Sağlık Yönetimi Dergisi. Ağustos 2019;1(1):46-63.
Chicago Pozantı, Süheyl. “HASTANE VE SAĞLIK KURULUŞLARINDA KURUM İÇİ İLETİŞİM”. SDÜ Sağlık Yönetimi Dergisi 1, sy. 1 (Ağustos 2019): 46-63.
EndNote Pozantı S (01 Ağustos 2019) HASTANE VE SAĞLIK KURULUŞLARINDA KURUM İÇİ İLETİŞİM. SDÜ Sağlık Yönetimi Dergisi 1 1 46–63.
IEEE S. Pozantı, “HASTANE VE SAĞLIK KURULUŞLARINDA KURUM İÇİ İLETİŞİM”, SDÜ Sağlık Yönetimi Dergisi, c. 1, sy. 1, ss. 46–63, 2019.
ISNAD Pozantı, Süheyl. “HASTANE VE SAĞLIK KURULUŞLARINDA KURUM İÇİ İLETİŞİM”. SDÜ Sağlık Yönetimi Dergisi 1/1 (Ağustos 2019), 46-63.
JAMA Pozantı S. HASTANE VE SAĞLIK KURULUŞLARINDA KURUM İÇİ İLETİŞİM. SDÜ Sağlık Yönetimi Dergisi. 2019;1:46–63.
MLA Pozantı, Süheyl. “HASTANE VE SAĞLIK KURULUŞLARINDA KURUM İÇİ İLETİŞİM”. SDÜ Sağlık Yönetimi Dergisi, c. 1, sy. 1, 2019, ss. 46-63.
Vancouver Pozantı S. HASTANE VE SAĞLIK KURULUŞLARINDA KURUM İÇİ İLETİŞİM. SDÜ Sağlık Yönetimi Dergisi. 2019;1(1):46-63.


CC LİCENSE

Creative Commons Lisansı

Bu eser Creative Commons Atıf 4.0 Uluslararası Lisansı ile lisanslanmıştır.