Yaşlı Bireylerin Aile Sağlığı Merkezi Ziyaretlerinin Değerlendirilmesi

Öz

Bu makalenin amacı, yaşlı bireylerin birinci basamak sağlık hizmetlerini tercih etme davranışlarını ve acil servisleri tercih etme sebeplerini karşılaştırmaktır. Bu kapsamda, araştırma yaşlıların aile sağlığı merkezlerine olan güven, hizmet kalitesi, danışmanlık hizmetleri, tanışıklık hissi ve erişim kolaylığı gibi temaları değerlendirmiştir. Araştırma, nitel araştırma geleneği içinde amaçlı örnekleme tekniği kullanılarak gerçekleştirilmiş olup Kırklareli’nde yaşayan ve çeşitli mahallelerdeki Aile Sağlığı Merkezlerine kayıtlı 65 yaş ve üzeri insanlarla yapılan yarı yapılandırılmış görüşmelerle veri toplanmıştır. Bulgular, yaşlı bireylerin aile sağlığı merkezlerine olan güvenlerini, sağlık hizmetlerinden memnuniyetlerini, danışmanlık hizmetlerinden faydalandıklarını ve sağlık personeliyle tanışıklık hissettiklerini göstermektedir. Ayrıca, yaşlıların sağlık hizmeti tercihlerini etkileyen faktörler arasında sosyoekonomik durum, sağlık sorunlarının ciddiyeti, sağlık hizmetlerine erişim kolaylığı ve sağlık sigortası kapsamı önemli bir rol oynamaktadır. Sonuç olarak, yaşlı bireylerin sağlık hizmeti tercihlerinin anlaşılması ve ihtiyaçlarına uygun hizmetlerin sunulması için bu faktörlerin dikkate alınması gerekmektedir.

Anahtar Kelimeler

• Yaşlılık
• Sağlık hizmet
• Acil servis
• Birinci basamak sağlık kurumları
• Aile sağlığı merkezi

Evaluation of Family Health Center Visits of Elderly Individuals

Öz

The aim of this study was to evaluate the preferences of elderly people for primary health care services and their reasons for preferring emergency services. In this context, the study evaluated issues such as trust in family health centers, service quality, counseling services, sense of familiarity, and ease of access. A purposive sample of individuals aged ≥65 years living in Kırklareli and registered at family health centers in different neighborhoods was enrolled. Data were collected through semi-structured interviews. The results showed that older people trust family health centers, are satisfied with health services, benefit from counseling services, and feel familiar with health personnel. In addition, socioeconomic status, severity of health problems, ease of access to health services, and health insurance coverage were identified as key determinants of the health service preferences of the elderly. These factors should be taken into consideration to understand their health care preferences and to provide services that meet their needs.

Anahtar Kelimeler

• Elderly
• Health care
• Emergency service
• Primary health care institutions
• Family health center

Kaynakça

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