Bibliometric Analysis of Studies on Google Maps

Yıl 2024, Sayı: 5, 36 - 50, 30.06.2024

Alper Ateş Ayse Kurt Halil Sunar

Öz

Google Maps is the most widely used mapping service worldwide and has become an indispensable platform for individuals and businesses with its extensive database of locations, directions, and reviews. This makes Google Maps an essential platform for discovering businesses. Businesses with good reviews on Google Maps are more likely to attract potential customers. This study aims to conduct a bibliometric analysis of publications in the Web of Science database using the keywords “online reviews” and “Google Maps.” We used the VOSviewer application to analyze the studies, creating relationship graphs about keywords, abstracts, citations, bibliographies, publication locations, authors, and the number of publications by year. The results of the study show that the majority of the publications consist of articles; the studies between 2007 and 2018 constitute the theoretical basis in the area; the country with the highest number of publications and citations is the USA; there is a moderate level of collaboration between authors; the publications are related to many different disciplines in the areas of science, health sciences, and social sciences; and they have multidisciplinary features.

Anahtar Kelimeler

Online Reviews, VOSviewer, Bibliometric Analysis, Google Maps

Google Haritalar Üzerine Yapılan Çalışmaların Bibliyometrik Analizi

Öz

Google Haritalar dünya çapında en yaygın kullanılan haritalama hizmetidir ve sunduğu, konumlar, yol tarifleri ve değerlendirmelerden oluşan kapsamlı veritabanı ile bireyler ve işletmeler için vazgeçilmez bir platform haline gelmiştir. Bu durum işletmelerin keşfedilmesi için Google Haritalar’ı önemli bir platform haline getirmektedir. Google Haritalar’da iyi değerlendirmelere sahip işletmelerin potansiyel müşteriyi çekme olasılıklarının daha yüksektir. Bu çalışma “çevrimiçi değerlendirmeler” ve “Google haritalar” anahtar kelimelerini kullanarak Web of Science veri tabanında yer alan yayınların bibliyometrik analizini yapmayı amaçlamaktadır. Çalışmada VOSviewer uygulaması kullanılmış ve anahtar kelimeler, özet, atıflar, kaynakça, yayın yerleri, yazarlar, yıllara göre yayın sayıları hakkında ilişki grafikleri oluşturularak çalışmalar analiz edilmiştir. Çalışma sonuçları, yayınların çoğunluğunun makalelerden oluştuğu, 2007-2018 yılları arasındaki çalışmaların alanda teorik temeli oluşturduğu, en fazla yayına ve atfa sahip ülkenin ABD olduğu, yazarlar arasında orta düzeyde işbirliği olduğu, yayınların fen bilimleri, sağlık bilimleri ve sosyal bilimler alanından birçok farklı bilim dalı ile ilişkili ve multidisipliner özelliklere sahip olduğu yönündedir.

Anahtar Kelimeler

Çevrimiçi Değerlendirmeler, VOSviewer, Bibliyometrik Analiz, Google Haritalar

Kaynakça

• Adak, A., Pradhan, B., and Shukla, N. (2022). Sentiment analysis of customer reviews of food delivery services using deep learning and explainable artificial intelligence: Systematic review. Foods, 11(10): 1500. Ahmad, F., and Guzmán, F. (2021). Negative online reviews, brand equity and emotional contagion. European Journal of Marketing, 55(11): 2825-2870.
• Ahmi, A. (2022). Bibliometric Analysis for Beginners. Utara: UUM Press.
• Al Sukaini, A. K. M., Zhang, J., and Albazooni, A. G. Z. (2015). Crowdsourcing in User-Generated Content Communities: Impact of Online Networks on Perception and Intended Behaviors of Crowd Engagement. International Journal of Business Administration, 6(3): 25-38.
• Alanzi, T. (2021). A review of mobile applications available in the app and google play stores used during the COVID-19 outbreak. Journal of multidisciplinary healthcare, 14(1): 45-57.
• Ateş, A., and Sunar, H. (2020). Analysis of Tourism Values of Konya with Online Visitor Comments: The Case of Tripadvısor, (Editors) Ateş, A. and Akmeşe, K.A., In: The Current Approaches in Tourism (pp.97-117) Ankara: Iksad Publications.
• Bhadane, D., S., Bharati, P. B., Shukla, S. A., Wani, M. D., and Ambekar, K. K. (2015). A review on gsm and gps based vehicle tracking system. International Journal of Engineering Research and General Science, 3(2): 351-353.
• Caquard, S. (2013). Cartography I: Mapping narrative cartography. Progress in Human Geography, 37(1): 135-144.
• Chen, Y. F., and Law, R. (2016). A review of research on electronic word-of-mouth in hospitality and tourism management. International Journal of Hospitality and Tourism Administration, 17(4): 347-372.
• Cynthia, J., Sakthipriya, G., Sudhahar, J., C., and Suguna, M. (2024). Intelligent Transportation System: A Review of VANET Applications for Urban Areas, Technologies, and Protocols, (Editors) L Ashok Kumar, R. Manivel, Eyal Ben D., In Sustainable Digital Technologies for Smart Cities (pp.99-112) Boca Raton: CRC Press
• Desingu, K., Isaac, D., M., Mirunalini, P., Bharathi, B., and Philipose, C., M. (2023). Locatemybus: iot-driven smart bus transit. Journal of Communications Software and Systems, 19(2): 136-146.
• Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., and Lim, W., M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of Business Research, 133(1): 285-296.
• Duka, M., Sikora, M., and Strzelecki, A. (2023). From Web Catalogs to Google: A Retrospective Study of Web Search Engines Sustainable Development. Sustainability, 15(8): 1-16.
• Erdem, B. (2020). Çevrimiçi Yorumların Davranışsal Niyete Etkisi: Google Haritalar Örneği. International Social Mentality and Researcher Thinkers Journal, 6(30): 357-364.
• Fang, Y., Yin, J., and Wu, B. (2018). Climate change and tourism: A scientometric analysis using CiteSpace. Journal of Sustainable Tourism, 26(1): 108-126.
• Gebresselassie, M., and Sanchez, T., W. (2018). “Smart” tools for socially sustainable transport: A review of mobility apps. Urban Science, 2(2): 45.
• González-Delgado, J., Á., Martínez-Graña, A., Holgado, M., Gonzalo, J., C., and Legoinha, P. (2020). Augmented reality as a tool for promoting the tourist value of the geological heritage around natural filming locations: A case study in “Sad Hill” (The Good, the Bad and the Ugly Movie, Burgos, Spain). Geoheritage, 12(1): 1-11.
• Grajales, F., J., Sheps, S., Ho, K., Novak-Lauscher, H., and Eysenbach, G. (2014). Social media: a review and tutorial of applications in medicine and health care. Journal of medical Internet research, 16(2), e2912.
• Gu, W., Wang, X., and McGregor, S., E. (2010). Optimization of preventive health care facility locations. International journal of health geographics, 9(1): 1-16.
• Huang, Z., and Benyoucef, M. (2013). From e-commerce to social commerce: A close look at design features. Electronic Commerce Research and Applications, 12(4): 246-259.
• Isazade, V. (2023). Advancement in navigation technologies and their potential for the visually impaired: a comprehensive review. Spatial information research, 31(5): 547-558.
• Khan, G., Kagwanja, N., Whyle, E., Gilson, L., Molyneux, S., Schaay, N., Tsofa, B., Barasa, E. and Olivier, J. (2021). Health system responsiveness: a systematic evidence mapping review of the global literature. International Journal for Equity in Health, 20(1): 1-24.
• Kumar, M., George, R. J., and Anisha, P., S. (2023). Bibliometric analysis for medical research. Indian Journal of Psychological Medicine, 45(3): 277-282.
• Kwon, W. (2023). Reading customers’ minds through textual big data: Challenges, practical guidelines, and proposals. International Journal of Hospitality Management, 111, 103473.
• Langton, S., H., and Steenbeek, W. (2017). Residential burglary target selection: An analysis at the property-level using Google Street View. Applied Geography, 86(1): 292-299.
• Law, R. (2010). Internet and tourism–part XXIX: Google Maps. Journal of Travel and Tourism Marketing, 27(6): 645-647.
• Lee, K., and Yu, C. (2018). Assessment of airport service quality: A complementary approach to measure perceived service quality based on Google reviews. Journal of Air Transport Management, 71(1): 28-44.
• Li, S., Liu, F., Zhang, Y., Zhu, B., Zhu, H., and Yu, Z. (2022). Text mining of user-generated content (ugc) for business applications in e-commerce: A systematic review. Mathematics, 10(19): 1-26.
• Longhi, C., Titz, J., B., and Viallis, L. (2014). Open data: Challenges and opportunities for the tourism industry, (Editors) Mariani, M., M., Baggio, R., Buhalis, D., Longhi, C., In: Tourism Management, Marketing, and Development: Volume I: The Importance of Networks and ICTs (pp. 57-76) Berlin: Springer Nature.
• Magnani, M. (2020). The economic and behavioral consequences of online user reviews. Journal of Economic Surveys, 34(2): 263-292.
• Mathayomchan, B., and Taecharungroj, V. (2020). “How was your meal?” Examining customer experience using Google maps reviews. International Journal of Hospitality Management, 90, 102641. https://doi.org/10.1016/j.ijhm.2020.102641
• Michaud, P. (2023). Should We Stay or Should We Go? A Critical Review of Journey-to-Crime Research. Journal of Police and Criminal Psychology, 38(4): 914-930.
• Monaco, S. (2018). Tourism and the new generations: emerging trends and social implications in Italy. Journal of Tourism Futures, 4(1): 7-15.
• Moral-Muñoz, J. A., Herrera-Viedma, E., Santisteban-Espejo, A., and Cobo, M. J. (2020). Software tools for conducting bibliometric analysis in science: An up-to-date review. Profesional de la información/Information Professional, 29(1): 1-20.
• Mudambi, S. M., and Schuff, D. (2010). Research note: What makes a helpful online review? A study of customer reviews on Amazon.com. MIS quarterly, 34(1): 185-200.
• Muneer, V., K., and Basheer, K., M. (2020). The evolution of travel recommender systems: A comprehensive review. Malaya Journal of Matematik, 8(4): 1777-1785.
• Nagar, R., Singh, Y., and Jaglan, V. (2021). A review on machine learning applications in medical tourism. 2021 Fourth International Conference on Computational Intelligence and Communication Technologies (CCICT), 3-3 July 2021, Sonepat (HR) India. pp: 208-215.
• Norris, M., and Oppenheim, C. (2007). Comparing alternatives to the Web of Science for coverage of the social sciences' literature. Journal of Informetrics, 1(1): 161-169.
• Oladimeji, D., Gupta, K., Kose, N., A., Gundogan, K., Ge, L., and Liang, F. (2023). Smart transportation: an overview of technologies and applications. Sensors, 23(8): 3880.
• Ong, B., S. (2012). The perceived influence of user reviews in the hospitality industry. Journal of Hospitality Marketing & Management, 21(5): 463-485.
• Qiao, G., Ding, L., Zhang, L., and Yan, H. (2021). Accessible tourism: A bibliometric review (2008–2020). Tourism Review, 77(3): 713-730.
• Qyqalla, A., D. (2023). How do brands manage their reputation online, given consumers’ ability to direct discussion of the brand? Metropolia University of Applied Sciences Bachelor of Business Administration Double Degree in European Business Administration Thesis,
• Peyravi, B., Nekrošienė, J., and Lobanova, L. (2020). Revolutionised technologies for marketing: Theoretical review with focus on artificial intelligence. Business: Theory and Practice, 21(2): 827-834.
• Pookulangara, S., and Koesler, K. (2011). Cultural influence on consumers' usage of social networks and its' impact on online purchase intentions. Journal of Retailing and Consumer Services, 18(4): 348-354.
• Praditya, N. W. P. Y. (2021). Literature Review Recommendation System Using Hybrid Method (Collaborative Filtering & Content-Based Filtering) by Utilizing Social Media as Marketing. Computer Engineering and Applications Journal, 10(2): 105-113.
• Ramanathan, U., Subramanian, N., and Parrott, G. (2017). Role of social media in retail network operations and marketing to enhance customer satisfaction. International Journal of Operations & Production Management, 37(1): 105-123.
• Russo, R. G., Ali, S. H., Mezzacca, T., A., Radee, A., Chong, S., Kranick, J., and Yi, S., S. (2022). Assessing changes in the food retail environment during the COVID-19 pandemic: opportunities, challenges, and lessons learned. BMC Public Health, 22(1): 778.
• Ruzinoor, C., M., Shariff, A., R., M., Pradhan, B., Rodzi Ahmad, M., and Rahim, M., S., M. (2012). A review on 3D terrain visualization of GIS data: techniques and software. Geo-spatial Information Science, 15(2): 105-115.
• Sarkar, A., Wang, H., Rahman, A., Waqar, H., M., and Lu, Q. (2022). A bibliometric analysis of sustainable agriculture: based on the Web of Science (WOS) platform. Environmental Science and Pollution Research, 29 (1): 38928-38949.
• Schivinski, B., and Dabrowski, D. (2016). The effect of social media communication on consumer perceptions of brands. Journal of Marketing Communications, 22(2): 189-214.
• Sharma, H. (2023). The Importance of Website Usability in Digital Marketing: A Review. London Journal of Research in Computer Science and Technology, 23(3): 25-32.
• Sia, P., Y., H., Saidin, S., S., and Iskandar, Y., H., P. (2023). Systematic review of mobile travel apps and their smart features and challenges. Journal of Hospitality and Tourism Insights, 6(5): 2115-2138.
• Stankevich, A. (2017). Explaining the consumer decision-making process: Critical literature review. Journal of international business research and marketing, 2(6): 7-14.
• Sunar, H. (2021). Çevrimiçi Değerlendirmelere Yönelik İnceleme: Uzungöl Örneği. Çatalhöyük Uluslararası Turizm ve Sosyal Araştırmalar Dergisi, 7(1): 46-55.
• Sunar, H., and Ateş, A. (2021). The Role of Online Evaluations Made on Accommodation Businesses in Consumer Attitude Instability and the Effect on Purchase Intention, Journal of Turkish Tourism Research, 5(4): 2347-2366.
• Torabi, M., and Bélanger, C., H. (2021). Influence of online reviews on student satisfaction seen through a service quality model. Journal of Theoretical and Applied Electronic Commerce Research, 16(7): 3063-3077.
• Tutić, D., and Frančula, N. (2016). Google maps state of the art of the online road map. Kartografija i geoinformacije (Cartography and Geoinformation), 15(26): 110-113.
• Vandeviver, C. (2014). Applying google maps and google street view in criminological research. Crime Science, 3(1): 1-16.
• Wajdi, M., Christiani, R., Novitriana, K., Putri, N., P., A., S., Putri, K., A., D., and Purnama, N., G., A., K., T. (2023). Hidden beauty of honeymoon beach: a potential attraction for tourists (a review of a tourism object). Journal of Commerce, Management, and Tourism Studies, 2(1): 42-47.
• Wang, F. (2012). Measurement, optimization, and impact of health care accessibility: a methodological review. Annals of the Association of American Geographers, 102(5): 1104-1112.
• Wang, S., Huang, X., Yin, C., and Richel, A. (2021). A critical review on the key issues and optimization of agricultural residue transportation. Biomass and Bioenergy, 146(1): 105979.
• Wang, G., Y. (2023). The effect of environment on housing prices: Evidence from the Google Street View. Journal of Forecasting, 42(2): 288-311.
• Wu, M., Lv, G., Qiao, L., Roth, R., E., and Zhu, A., X. (2024). Green Cartography: A research agenda towards sustainable development. Annals of GIS, 30(1): 15-34.
• Yang, T., Y., Chen, C. H., Chien, T., W., and Lai, F., J. (2021). Predicting the number of article citations on the topic of pemphigus vulgaris with the 100 top-cited articles since 2011: a protocol for systematic review and meta-analysis. Medicine, 100(31): 1-7.
• Zhang, J., Yue, W., Fan, P., and Gao, J. (2021). Measuring the accessibility of public green spaces in urban areas using web map services. Applied Geography, 126(1): 1-11.
• Zyoud, S., H., Al-Jabi, S., W., Sweileh, W., M., and Waring, W., S. (2015). Scientific research related to calcium channel blockers poisoning: bibliometric analysis in Scopus, 1968–2012. Human and Experimental Toxicology, 34(11): 1162-1170.