Araştırma Makalesi
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KAYNAK GÜVENİLİRLİĞİNİN SATIN ALMA NİYETİ ÜZERİNDEKİ ETKİSİNDE PARASOSYAL ETKİLEŞİMİN ARACILIK ROLÜ

Yıl 2025, Cilt: 5 Sayı: 2, 126 - 146, 28.10.2025

Öz

Günümüz dijital çağında sosyal medya platformları tüketicilerin satın alma kararlarını etkileyen başlıca araçlardan biri haline gelmiştir. Özellikle Influencer’lar takipçileriyle kurdukları etkileşimler sayesinde işletmeler ile sosyal medya kullanıcıları arasında önemli bir köprü görevi görmektedir. Bu çalışma, kaynak güvenilirliğinin satın alma niyeti üzerindeki etkisinde parasosyal etkileşimin aracılık rolünün irdelenmesi amacıyla gerçekleştirilmiştir. Araştırma Mart-Mayıs 2025 tarihleri arasında çevrim içi anket yöntemiyle toplanan 453 geçerli yanıt üzerinden yürütülerek analizlerde yapısal eşitlik modellemesi (SEM) kullanılmıştır. Elde edilen bulgular kaynak güvenilirliği boyutlarının (etkileşimlilik, bilgilendiricilik, uzmanlık, prestij, görsel çekimcilik) hem doğrudan hem de parasosyal etkileşim aracılığıyla dolaylı olarak satın alma niyeti üzerinde anlamlı ve pozitif etkileri ortaya koymuştur. Kaynak güvenilirliğinin parasosyal etkileşim üzerinde güçlü bir etkiye sahip olduğu, ayrıca kaynak güvenilirliği boyutlarından özellikle uzmanlık ve prestij boyutlarının satın alma niyeti üzerinde belirleyici etkiler gösterdiği elde edilmiştir. Çalışma kapsamında ortaya koyulan bulgular Influencer pazarlamasının gelecekte daha da önemli bir pazarlama aracı haline geleceğini ve bu doğrultuda işletmelere etkili stratejiler geliştirmeleri için yol gösterici öneriler sunmaktadır. Pazarlama stratejilerinde yalnızca takipçi sayısı değil, bilgilendiricilik, prestij, etkileşimlilik, uzmanlık ve görsel çekicilik gibi çok boyutlu güvenilirlik unsurlarının da dikkate alınması gerekmektedir. Bu bağlamda elde edilen bulgular, dijital çağda Influencer-takipçi ilişkilerinin tüketici davranışları üzerindeki etkisini hem teorik olarak desteklemekte hem de uygulayıcılar için stratejik yönelimler sunmaktadır.

Kaynakça

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Investigating the Mediating Effect of Parasocial Interaction on the Relationship Between Source Credibility and Purchase Intention

Yıl 2025, Cilt: 5 Sayı: 2, 126 - 146, 28.10.2025

Öz

In today's digital age, social media platforms have become one of the primary tools influencing consumers' purchasing decisions. In particular, Influencers serve as a significant bridge between businesses and social media users through the interactions they establish with their followers. This study aims to examine the mediating role of parasocial interaction in the effect of source credibility on purchase intention. The research was conducted based on 453 valid responses collected via an online survey between March and May 2025, and the data were analyzed using Structural Equation Modeling (SEM). The findings reveal that the dimensions of source credibility (interactivity, informativeness, expertise, prestige, and visual appeal) have significant and positive effects on purchase intention both directly and indirectly through parasocial interaction. It was also found that source credibility has a strong influence on parasocial interaction, and among its dimensions, expertise and prestige in particular exhibit a decisive effect on purchase intention. The results of the study indicate that Influencer marketing is expected to become an even more critical marketing tool in the future and offer strategic guidance for businesses aiming to enhance their effectiveness in this area. In this context, marketing strategies should consider not only the number of followers but also multidimensional credibility factors such as informativeness, prestige, interactivity, expertise, and visual appeal. Overall, the findings support the theoretical impact of Influencer-follower relationships on consumer behavior in the digital age and offer strategic insights for practitioners.

Kaynakça

  • Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211.
  • Akdeniz, P. C. ve Uyar, K. (2021). Tüketicilerin satın alma niyetlerinde sosyal medya fenomenleri ile kurulan parasosyal etkileşimin rolü. Erciyes Akademi, 35(4), 1669-1688.
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  • AlFarraj,O. Alalwan,A.A. Obeidat,Z.M. Baabdullah,A. Aldmour, R. ve Al-Haddad, S.(2021).Examining the impact of influencers’credibility dimensions:attractiveness,trustworthiness and expertise on the purchase intention in the aesthetic dermatology industry. Review of International Business and Strategy,31(3),355-374.
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  • Levy, M. R. (1979). Watching TV news as para‐social interaction. Journal of Broadcasting, 23(1), 69–80.
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  • Liu, M. T., Liu, Y. ve Zhang, L. L. (2019). Vlog and brand evaluations: The influence of parasocial interaction. Asia Pacific Journal of Marketing and Logistics, 31(2), 419–436.
  • Lou, C. ve Kim, H. K. (2019). Fancying the new rich and famous? Explicating the roles of influencer content, credibility, and parasocial relationship in promoting purchase intentions on Instagram. Journal of Interactive Advertising, 19(1), 13–27.
  • MacCallum, R. C., Browne, M. W. ve Sugawara, H. M. (1996). Power analysis and determination of sample size for covariance structure modeling. Psychological Methods, 1(2), 130–149.
  • Maisyaroh, U. ve Soepatini (2024). The Effect of Celebrity-Product Congruence on Purchase Intention with Source Credibility and Para Social Relationship. The Effect of Celebrity-Product Congruence. 12(1), 511-521.
  • Masuda, H., Han, S. H. ve Lee, J. (2022). Impacts of influencer attributes on purchase intentions in social mediainfluencer marketing: Mediating roles of characterizations. Technological Forecasting ve Social Change, 174, 121246, 1-12.
  • Meydan, C. H. ve Şeşen, H. (2011). Yapısal eşitlik modellemesi AMOS uygulamaları. Ankara: Detay Yayıncılık.
  • Mishra, P. ve Datta, B. (2011). Perpetual asset management of customer-based brand equity-The PAM evaluator. Current Research Journal of Social Sciences, 3(1), 34-43.
  • Munnukka, J., Uusitalo, O. ve Toivonen, H. (2016). Credibility of a peer endorser and advertising effectiveness. Journal of Consumer Marketing, 33(3), 182–192. https://doi.org/10.1108/JCM-11-2014-1221.
  • Nafees, L., Stoddard, J. E., Nikolov, A. N. ve Cook, C. M. (2021). Can social media influencer (SMI) power influence consumer brand attitudes? The mediating role of perceived SMI credibility. Digital Business, 1(2), 1-10.
  • Ohanian, R. (1990). Construction and validation of a scale to measure celebrity endorsers’ perceived expertise, trustworthiness, and attractiveness. Journal of Advertising, 19(3), 39–52.
  • Olfat, M., Shokouhyar, S., Ahmadi, S. ve Ghaderi, S. M. M. (2023). Organizational members’ use of online social networks and their job satisfaction: A social cognitive perspective. Kybernetes, 52(1), 1–23.
  • Osei-Frimpong, K., Donkor, G. ve Owusu-Frimpong, N. (2019). The impact of celebrity endorsement on consumer purchase intention: An emerging market perspective. Journal of Marketing Theory and Practice, 27(1), 103–121. https://doi.org/10.1080/10696679.2018.1534070.
  • Önem, Ş. ve Selvi, M. S. (2024). Scale development on the effect of social media influencers on purchase intention. Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty, 11(2), 819-836. Özer, M. (2022). Ünlü Güvenilirliği Modelinin Ünlülerle Kurulan Para-Sosya İlişki ve Ünlü-Benlik Bağlantısı Üzerindeki Rolü. Üçüncü Sektör Sosyal Ekonomi Dergisi, 57(2), 1153-1175.
  • Park, G. ve Lee, B. (2021). Parasocial interactions with real and virtual influencers: The roles of congruence and credibility in influencer marketing. Computers in Human Behavior, 124, 106899.
  • Phua, J., Jin, S.V. ve Kim, J. (2017). Gratifications of using Facebook, Twitter, Instagram, or Snapchat to follow brands: The moderating effect of social comparison, trust, tie strength, and network homophily on brand identification, brand engagement, brand commitment, and membership intention. Telematics Informatics, 34, 412-424. https://doi.org/10.1016/j.tele.2016.06.004.
  • Preacher, K. J. ve Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40(3), 879–891.
  • Qian, W. ve Mao, J. (2023). Exploring the Influential Factors of Personal Media Bloggers on Followers’ Continuous Following Intention Based on Relationship Marketing Theory.Behavioral Sciences, 13(5), 416.
  • Maulidiyah, R., Salam, M., Jamil,M.H., Tenriawaru,A.N., Rahmadanih, Heliawaty, Ahmad Imam Muslim, Hamed Noralla Bakheet Ali, Ridwan, M. (2025). Determinants of potato farming productivity and success: Factors and findings from the application of structural equation modeling, Heliyon 11, e43026.
  • Ross, C. (2025). Global influencer marketing value 2015 - 2025. Statista https://www.statista.com/statistics/1092819/global-influencer-market-size/ adresinden alınmıştır.
  • Rubin, A.M., Perse, E.M. ve Powell, R.A. (1985). Loneliness, parasocial interaction, and local television viewing. Human Communication Research,12 (2), 155-180.
  • Rubin, R. B. ve McHugh, M. P. (1987). Development of parasocial interaction relationships. Journal of Broadcasting ve Electronic Media, 31(3), 279–292. https://doi.org/10.1080/08838158709386664.
  • Ryu, E. A. ve Han, E. (2021). Social Media Influencer’s Reputation: Developing and Validating a Multidimensional Scale. Sustainability, 13(2), 631, 1-18.
  • Sarıoğlu, C. İ. (2023). Influencer Kaynak Güvenilirliği ve Marka Tutumunun Satın Alma Niyeti Üzerindeki Etkisi. İnsan ve Toplum Bilimleri Araştırmaları Dergisi,12(2),912-937.
  • Sakib, M. N., Zolfagharian, M. ve Yazdanparast, A. (2020). Does parasocial interaction with weight loss vloggers affect compliance? The role of vlogger characteristics, consumer readiness, and health consciousness. Journal of Retailing and Consumer Services, 52, 101733. https://doi.org/10.1016/j.jretconser.2019.01.002.
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  • Sokolova, K. ve Kefi.H. (2020). Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions. Journal of Retailing and Consumer Services 53, 101742. https://doi.org/10.1016/j.jretconser.2019.01.011.
  • Stein, J. P., Linda Breves, P. ve Anders, N. (2022). Parasocial İnteractions With Real And Virtual İnfluencers: The Role Of Perceived Similarity And Human-Likeness. New Media ve Society. 26(6):3433-3453.
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  • Subramaniam, M., Taylor, N. G., Jean, B., Follman, R., Kodama, C. ve Casciotti, D. (2015). As Simple as That? Tween Credibility Assessement in a Complex Online World. Journal of Documentation, 71(3), 550-571.
  • Till, B. D. ve M. Busler. (2000). The Match-Up Hypothesis: Physical Attractiveness, Expertise, and the Role of Fit on Brand Attitude, Purchase Intent and Brand Beliefs. Journal of Advertising 29, 3, 1-13.
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  • Wang, C. L. (2021). New Frontiers and Future Directions in Interactive Marketing: Inaugural Editorial. Journal of Research in Interactive Marketing, 15, 1-9. https://doi.org/10.1108/JRIM-03-2021-270.
  • Wang, C.L. (2024). Editorial– What is an interactive marketing perspective and what are emerging research areas?. Journal of Research in Interactive Marketing, 18 (2), 161-165.
  • Weismüller, J., Harrigan, P., Wang, S. ve Soutar, G. N. (2020). Influencer endorsements: How source credibility and social media sponsorship disclosure affect consumer purchase intention. Journal of Retailing and Consumer Services, 54, 102035. https://doi.org/10.1016/j.jretconser.2019.102035.
  • Yılmaz, V. ve Dalbudak, İ.Z. (2018). Aracı değişken etkisinin incelenmesi: Yüksek hızlı tren işletmeciliği üzerine bir uygulama. Uluslararası Yönetim İktisat ve İşletme Dergisi, 14(2), 458–471.
  • Yılmazdoğan, O. C., Doğan, R. Ş. ve Altıntaş, E. (2021). The impact of the source credibility of Instagram influencers on travel intention: The mediating role of parasocial interaction. Journal of Vacation Marketing, 27(3), 299-313.
  • Yi, J. (2023). Influencer marketing and parasocial relationships. University of California, Santa Barbara Undergraduate Research and Creative Activities Journal, 4. https://escholarship.org/uc/item/2fc2v1tr.
  • Yuan, S. ve Lou, C. (2020). How Social Media Influencers Foster Relationships with Followers: The Roles of Source Credibility and Fairness in Parasocial Relationship and Product Interest. Journal of Interactive Advertising, 20, 133-147.
Toplam 99 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Pazarlama İletişimi
Bölüm Araştırma Makaleleri
Yazarlar

Sultan Çetinkaya Örs 0000-0002-0380-2717

Vural Çağlıyan 0000-0002-7964-8840

Hasan Kürşat Güleş 0009-0001-8214-0255

Yayımlanma Tarihi 28 Ekim 2025
Gönderilme Tarihi 9 Temmuz 2025
Kabul Tarihi 17 Eylül 2025
Yayımlandığı Sayı Yıl 2025 Cilt: 5 Sayı: 2

Kaynak Göster

APA Çetinkaya Örs, S., Çağlıyan, V., & Güleş, H. K. (2025). KAYNAK GÜVENİLİRLİĞİNİN SATIN ALMA NİYETİ ÜZERİNDEKİ ETKİSİNDE PARASOSYAL ETKİLEŞİMİN ARACILIK ROLÜ. Tarsus Üniversitesi Uygulamalı Bilimler Fakültesi Dergisi, 5(2), 126-146.
AMA Çetinkaya Örs S, Çağlıyan V, Güleş HK. KAYNAK GÜVENİLİRLİĞİNİN SATIN ALMA NİYETİ ÜZERİNDEKİ ETKİSİNDE PARASOSYAL ETKİLEŞİMİN ARACILIK ROLÜ. TAÜUBF. Ekim 2025;5(2):126-146.
Chicago Çetinkaya Örs, Sultan, Vural Çağlıyan, ve Hasan Kürşat Güleş. “KAYNAK GÜVENİLİRLİĞİNİN SATIN ALMA NİYETİ ÜZERİNDEKİ ETKİSİNDE PARASOSYAL ETKİLEŞİMİN ARACILIK ROLÜ”. Tarsus Üniversitesi Uygulamalı Bilimler Fakültesi Dergisi 5, sy. 2 (Ekim 2025): 126-46.
EndNote Çetinkaya Örs S, Çağlıyan V, Güleş HK (01 Ekim 2025) KAYNAK GÜVENİLİRLİĞİNİN SATIN ALMA NİYETİ ÜZERİNDEKİ ETKİSİNDE PARASOSYAL ETKİLEŞİMİN ARACILIK ROLÜ. Tarsus Üniversitesi Uygulamalı Bilimler Fakültesi Dergisi 5 2 126–146.
IEEE S. Çetinkaya Örs, V. Çağlıyan, ve H. K. Güleş, “KAYNAK GÜVENİLİRLİĞİNİN SATIN ALMA NİYETİ ÜZERİNDEKİ ETKİSİNDE PARASOSYAL ETKİLEŞİMİN ARACILIK ROLÜ”, TAÜUBF, c. 5, sy. 2, ss. 126–146, 2025.
ISNAD Çetinkaya Örs, Sultan vd. “KAYNAK GÜVENİLİRLİĞİNİN SATIN ALMA NİYETİ ÜZERİNDEKİ ETKİSİNDE PARASOSYAL ETKİLEŞİMİN ARACILIK ROLÜ”. Tarsus Üniversitesi Uygulamalı Bilimler Fakültesi Dergisi 5/2 (Ekim2025), 126-146.
JAMA Çetinkaya Örs S, Çağlıyan V, Güleş HK. KAYNAK GÜVENİLİRLİĞİNİN SATIN ALMA NİYETİ ÜZERİNDEKİ ETKİSİNDE PARASOSYAL ETKİLEŞİMİN ARACILIK ROLÜ. TAÜUBF. 2025;5:126–146.
MLA Çetinkaya Örs, Sultan vd. “KAYNAK GÜVENİLİRLİĞİNİN SATIN ALMA NİYETİ ÜZERİNDEKİ ETKİSİNDE PARASOSYAL ETKİLEŞİMİN ARACILIK ROLÜ”. Tarsus Üniversitesi Uygulamalı Bilimler Fakültesi Dergisi, c. 5, sy. 2, 2025, ss. 126-4.
Vancouver Çetinkaya Örs S, Çağlıyan V, Güleş HK. KAYNAK GÜVENİLİRLİĞİNİN SATIN ALMA NİYETİ ÜZERİNDEKİ ETKİSİNDE PARASOSYAL ETKİLEŞİMİN ARACILIK ROLÜ. TAÜUBF. 2025;5(2):126-4.