BELEDİYE TEMİZLİK PERSONELİNİN PSİKOLOJİK İYİ OLUŞUNA YÖNELİK MEKÂNSAL VATANDAŞLIK HOŞGÖRÜSÜ DAVRANIŞLARININ ETKİLERİNDE İÇSEL İŞ MEMNUNİYETİNİN ARACI ROLÜ

Öz

Bu çalışmanın amacı, mekânsal vatandaşlık hoşgörü davranışlarının belediye temizlik işçilerinin psikolojik iyilik hali üzerindeki etkisinde içsel iş tatmininin aracı rolünü incelemektir. Araştırma, Türkiye'nin Konya ilinin Karatay ve Beyşehir ilçe belediyelerinde çalışan 170 temizlik personeli üzerinde gerçekleştirilmiştir. Katılımcılara, Mekânsal Vatandaşlık Davranışı Ölçeği (Hoşgörü Davranışı alt boyutu), Minnesota İş Tatmini Anketi (İçsel Tatmin alt ölçeği) ve Psikolojik İyilik Hali Ölçeği uygulanmıştır. Veriler, PROCESS Makrosu kullanılarak aracı etki analizine tabi tutulmuştur. Bulgular, mekânsal vatandaşlık hoşgörü davranışlarının içsel iş memnuniyetini olumlu yönde etkilediğini (B = 0,196, p < 0,05), içsel iş memnuniyetinin psikolojik iyi oluşu olumlu yönde etkilediğini (B = 0,307, p < 0,001) ve hoşgörü davranışlarının içsel iş memnuniyeti yoluyla psikolojik iyi oluş üzerindeki dolaylı etkisinin anlamlı olduğunu (Etki = .052; %95 CI: .006 - .111) ortaya koymuştur. Hoşgörü davranışlarının psikolojik iyi oluş üzerindeki doğrudan etkisi de anlamlıdır (B = 0,218, p < 0,01). Araştırma bulguları, belediye temizlik işçilerinin mekânsal etkileşimlerinde sergiledikleri hoşgörülü davranışların, artan içsel iş memnuniyeti yoluyla psikolojik iyi oluşlarını olumlu yönde etkileyebileceğini göstermektedir.

Anahtar Kelimeler

• Mekânsal Vatandaşlık
• Hoşgörü Davranışı
• İçsel İş Memnuniyeti
• Psikolojik İyi Oluş
• Belediye Temizlik İşçileri

Proje Numarası

25401216

THE MEDIATING ROLE OF INTRINSIC JOB SATISFACTION IN THE EFFECTS OF SPATIAL CITIZENSHIP TOLERANCE BEHAVIORS ON THE PSYCHOLOGICAL WELL-BEING OF MUNICIPAL CLEANING STAFF

Öz

The aim of this study is to examine the mediating role of intrinsic job satisfaction in the effect of spatial citizenship tolerance behaviors on the psychological well-being of municipal cleaning workers. The research was conducted on 170 cleaning personnel working in the Karatay and Beyşehir district municipalities of Konya province, Türkiye. The participants were administered the Spatial Citizenship Behavior Scale (Tolerance Behavior sub-dimension), the Minnesota Job Satisfaction Questionnaire (Intrinsic Satisfaction subscale), and the Psychological Well-Being Scale. The data were subjected to mediation analysis using the PROCESS Macro. The findings revealed that spatial citizenship tolerance behaviors positively predicted intrinsic job satisfaction (B = 0.196, p < .05), intrinsic job satisfaction was positively associated with psychological well-being (B = 0.307, p < .001), and the indirect effect of tolerance behaviors on psychological well-being through intrinsic job satisfaction was significant (Effect = .052; 95% CI: .006 - .111). The direct effect of tolerance behaviors on psychological well-being was also significant (B = 0.218, p< .01). The research findings indicate that tolerant behaviors exhibited by municipal cleaning workers in their spatial interactions can positively influence their psychological well-being through increased intrinsic job satisfaction.

Anahtar Kelimeler

• Spatial Citizenship
• Tolerance Behavior
• Intrinsic Job Satisfaction
• Psychological Well-Being
• Municipal Cleaning Workers

Destekleyen Kurum

This research was carried out with funding provided by the Selçuk University Scientific Research Project Department as a Research Project (No: 25401216).

Proje Numarası

25401216

Etik Beyan

Ethical approval for the research was obtained from the Ethics Committee of Selçuk University, Beyşehir Ali Akkanat Faculty of Business Administration, with the decision dated May 27, 2025, and numbered E.2025/12.

Teşekkür

The authors would like to thank the participants and the municipalities of Karatay and Beyşehir for their cooperation during the data collection process.

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