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THE EFFECT OF ORGANIZATIONAL TRUST ON WORK ENGAGEMENT: AN APPLICATION ON LOGISTICS PERSONNEL©

Yıl 2017, Cilt: 5 Sayı: 5, 139 - 158, 01.07.2017

Öz

Organizations have to have employees who trust each other and the organization in order to reach their goals and to get ahead of their competitors. There is a close relationship between organizational trust and work engagement concepts. The increased trust of an employee to his or her company will make him/her feel part of an organization and increase the employee's commitment to work. The concept of work engagement, which means identification of the individual with his/her job and having an important place of employees' job in the individual's life plays an important role on the performance of individuals and organizations. From this point of view; in the logistics industry which has a rapidly growing, dynamic and intense structure the trust of employees to their organizations and their engagement to work has a significant importance for the companies to stay in the race. In this study, Cummings and Bromiley 1996 Organizational Trust Inventory and Schaufeli et al. 2006 Utrecht Work Engagement Scale are used to investigate the level of organizational trust and work engagement level of logistics employees and whether there is any relationship between these two concepts. Within the scope of the sample, the logistics employees participating in this research have a high level of organizational trust and work engagement. According to the findings of the research, there is a significant relationship between organizational trust and work engagement levels of logistics employees.

Kaynakça

  • Agarwal, A. U. (2014). Linking Justice, “Trust and Innovative Work Behaviour to Work https://doi.org/10.1108/PR-02-2012-0019. Personnel Review, 43(1), 41-73.
  • Bakker, A.B., Demerouti, E., and Schaufeli, W.B. (2003). “Dual Processes at Work in a Call Centre: An Application of the Job Demands a Resources Model”, European Journal of Work and Organizational Psychology, 12, 393-417.
  • Chen, J. V., Yen, D. C., Rajkumar, T. M., and Tomochko, N. A. (2011). “The Antecedent Factors on Trust and Commitment in Supply Chain Relationships, Computer Standards & Interface”, 33(3), 262–270.
  • Chugtai, A. A. and Buckley, F. (2008). “Work Engagement and its Relationship with State and Trait Trust: A Conceptual Analysis”, Journal of Behavioral & Applied Management, 10(1), 47-71.
  • Chugtai, A. A. and Buckley, F. (2009). “Linking Trust in the Principal to School Outcomes: The Mediating Role of Organizational Identification and Work Engagement”. International Journal of Educational Management, 23(7), 574-589. https://doi.org/10.1108/09513540910990816.
  • CLM-Council of Logistics Management. (1998). Careers in Logistics. Booklet, Illınois,USA. http://academic.rcc.edu/logisticsmanagement/PDF/Careers%20In%20Lo gistics%20by%20CSCMP.pdf.(15.08.2017).
  • CSCMP-Council of Supply Chain Management Professionals. (2015). CSCMP’s Definition of Logistics Management, https://cscmp.org/about-us/supply- chain-management-definitions, (25.08.2017).
  • Cummings, L. L. and Bromiley, P. (1996). “The Organizational Trust Inventory (OTI): Development and Validation”, Roderick Kramer and Tom Tyler, Eds., Trust in Organizations: Frontiers of Theory and Research, 302-330.
  • Currall, S. C. and Epstein, M. J. (2003). “The Fragility of Organizational Trust: Lessons from the Rise and Fall of Enron”. Organizational Dynamics, 32(2), 193-206.
  • Darley, J. (1998). “Trust in Organizations: Frontiers; of Theory and Research”, Business Ethics Quarterly, 8(2), 319-335.
  • Demerouti, E., and Cropanzano, R. (2010).” From Thought to Action: Employee Work Engagement and Job Performance”, In A. B. Bakker, and M. P. Leiter, Eds.), Work engagement: A Handbook of Essential Theory and Research, New York: Psychology Press.
  • Elgoibar, P., Euwema, M. and Munduate, L. (2016). Building Trust and Constructive Conflict Management in Organizations, Switzerand: Springer.
  • Fynes, B., Voss, C. and De Bşrca S. (2005). “The Impact of Supply Chain Relationship Quality on Quality Performance”, Int. J. Production Economics, 96 (3), 339-354.
  • Gülbahar, B. (2017). “The Relationship between Work Engagement and Organizational Trust: A Study of Elementary School Teachers in Turkey”, Journal of Education and Training Studies, 5(2), 149-159. DOI: 10.11114/jets. v5i2.2052.
  • Hassan, A. and Ahmed, F. (2011). “Authentic Leadership, Trust and Work Engagement”, International Scholarly and Scientific Research & Innovation”, 5(8), 1036-1042.
  • Lewicki, R., Elgoibar, P. and Euweman, M. (2016). “The Tree of Trust: Building and Repairing Trust in Organizations”, Elgoibar, Patricia, Euwema, Martin and Munduate, Lourdes, Eds., Building Trust and Constructive Conflict Management in Organizations, Switzerand: Springer, 93-118.
  • Lin, C. P. (2010). “Modeling Corporate Citizenship, Organizational Trust, and Work Engagement Based on Attachment Theory”, Journal of Business Ethics, 94, 517-531. DOI: 10.1007/s10551-009-0279-6.
  • Lin, F., Sung, Y. and Lo, Y. (2005). “Effects of Trust Mechanisms on Supply- Chain Performance: A Multi-Agent Simulation Study”, International Journal of Electronic Commerce, 9(4), 91-112.
  • Long, D. (2003) International Logistics: Global Supply Chain Management, New York City – USA: Springer.
  • Maslach, C., Schaufeli, W. B., and Leiter, M.P. (2001). “Job Burnout.” Annual Review of Psychology, 52, 397-422.
  • Özer Çaylan, D. and Yıldız, R. Ö. (2016). “An Evaluation on the Personnel Selection Criteria for Third Party Logistics Companies in Turkey: A Qualitative Research”. ODÜ Sosyal Bilimler Araştırmaları Dergisi (ODÜSOBİAD,) 6(14), 59-81.
  • Panayides, P. M. and Lun, Y. H. V. (2009). “The Impact of Trust on Innovativeness and Supply Chain Performance”, International Journal of Production Economics, 122(1), 35-46. Doi: 10.1016/j.ijpe.2008.12.025.
  • Ranca, C. A. and Iordanescu, E. (2012). “Assessment of Organizational Trust: Preliminary Data for Romanian Adaptation of the Organizational Trust Inventory Short Form. Procedia - Social and Behavioral Sciences”, 78, 436-440.
  • Rindfleisch, A. (2000). “Organizational Trust and Interfirm Cooperation: An Examination of Horizontal Versus Vertical Alliances”, Marketing Letters, 11(1), 81-95.
  • Rothmann, S., L. J. Steyn and K. Mostert. (2005). “Job Stress, Sense of Coherence and Work Wellness in an Electricity Supply Organization”. South African Journal of Business Management, 36(1), 55-63.
  • Schaufeli, W.B., Salanova, M., Gonza´lez-Roma´, V. and Bakker, A.B. (2002), “The Measurement of Engagement and Burnout and: A Confirmative Analytic Approach”, Journal of Happiness Studies, 3, 71-92.
  • Schaufeli, W.B. and Bakker, A.B. (2004). “Job Demands, Job Resources, and their Relationship with Burnout and Engagement: A Multi-Sample Study”, Journal of Organizational Behavior, 25, 293-315.
  • Seppanen, R., Blomqvist, K. and Sundqvist, S. (2007). “Measuring Inter- Organizational Trust-A Critical Review of the Empirical Research in 1990– 2003”, Industrial Marketing Management, 36, 249-265.
  • Tabak, F. and Hendy, N. T. (2016). “Work Engagement: Trust as a Mediator of the Impact of Organizational Job Embeddedness and Perceived Organizational Support”, Organization Management Journal, 13(1), 21- 31. DOI: 10.1080/15416518.2015.1116968.
  • Ugwu, F. O., Onyishi, I. E. and Roriguez-Sanchez, A. M. (2014). “Linking Organizational Trust with Employee Engagement: The Role of Psychological Empowerment”, Personnel Review”, 43(3), 377-400. https://doi.org/10.1108/PR-11-2012-0198.
  • Vidotto, G., Vicentini, M., Argentero, P. and Bromiley, P. (2008). “Assessment of Organizational Trust: Italian Adaptation and Factorial Validity of the Organizational Trust Inventory”, Social Indicators Research, 88(3), 563- 575. Wood, D.F., Barone, A., Murphy, P. and Wardlow, D. (2002) International
  • Logistics, New York – USA: American Management

ÖRGÜTSEL GÜVENİN İŞE BAĞLILIK ÜZERİNE ETKİSİ: LOJİSTİK ÇALIŞANLARINA YÖNELİK BİR UYGULAMA

Yıl 2017, Cilt: 5 Sayı: 5, 139 - 158, 01.07.2017

Öz

Örgütler hedeflerine ulaşabilmek ve rakiplerinin önüne geçebilmek için birbirine ve kurumuna güven duyan çalışanlara sahip olmak zorundadır. Örgütsel güven ve işe bağlılık kavramları arasında yakın bir ilişki vardır. Çalışanın kurumuna duyduğu güvenin artması kendini örgütün bir parçası olarak hissetmesini ve işe bağlılığının artmasını sağlayacaktır. Bireyin işiyle özdeşleşmesi ve işinin bireyin yaşamında önemli bir yere sahip olması anlamına gelen işe bağlılık kavramı, bireylerin ve örgütlerin performansına doğrudan etki ettiği için örgütlerin başarısında oldukça önemli bir rol oynamaktadır. Bu noktadan hareketle; hızla büyüyen, oldukça dinamik ve yoğun bir yapıya sahip olan lojistik sektöründe çalışanların işe bağlılıkları ve örgütlerine duydukları güven yarışın içerisinde kalabilmek için büyük bir önem arz etmektedir. Bu çalışmada Cummings ve Bromiley 1996 Örgütsel Güven Envanteri ve Schaufeli vd. 2006 Utrecht İşe Bağlılık ölçeği kullanılarak lojistik çalışanlarının örgütsel güven ve işe bağlılık düzeyleri araştırılmış ve bu iki kavram arasında herhangi bir ilişki olup olmadığı incelenmiştir. Belirlenen örneklem kapsamında araştırmaya katılan lojistik çalışanlarının örgütsel güven ve işe bağlılık seviyeleri oldukça yüksek çıkmıştır. Araştırmanın bulgularına göre lojistik çalışanlarının örgütsel güven düzeyleri ve işe bağlılıkları arasında anlamlı bir ilişki saptanmıştır

Kaynakça

  • Agarwal, A. U. (2014). Linking Justice, “Trust and Innovative Work Behaviour to Work https://doi.org/10.1108/PR-02-2012-0019. Personnel Review, 43(1), 41-73.
  • Bakker, A.B., Demerouti, E., and Schaufeli, W.B. (2003). “Dual Processes at Work in a Call Centre: An Application of the Job Demands a Resources Model”, European Journal of Work and Organizational Psychology, 12, 393-417.
  • Chen, J. V., Yen, D. C., Rajkumar, T. M., and Tomochko, N. A. (2011). “The Antecedent Factors on Trust and Commitment in Supply Chain Relationships, Computer Standards & Interface”, 33(3), 262–270.
  • Chugtai, A. A. and Buckley, F. (2008). “Work Engagement and its Relationship with State and Trait Trust: A Conceptual Analysis”, Journal of Behavioral & Applied Management, 10(1), 47-71.
  • Chugtai, A. A. and Buckley, F. (2009). “Linking Trust in the Principal to School Outcomes: The Mediating Role of Organizational Identification and Work Engagement”. International Journal of Educational Management, 23(7), 574-589. https://doi.org/10.1108/09513540910990816.
  • CLM-Council of Logistics Management. (1998). Careers in Logistics. Booklet, Illınois,USA. http://academic.rcc.edu/logisticsmanagement/PDF/Careers%20In%20Lo gistics%20by%20CSCMP.pdf.(15.08.2017).
  • CSCMP-Council of Supply Chain Management Professionals. (2015). CSCMP’s Definition of Logistics Management, https://cscmp.org/about-us/supply- chain-management-definitions, (25.08.2017).
  • Cummings, L. L. and Bromiley, P. (1996). “The Organizational Trust Inventory (OTI): Development and Validation”, Roderick Kramer and Tom Tyler, Eds., Trust in Organizations: Frontiers of Theory and Research, 302-330.
  • Currall, S. C. and Epstein, M. J. (2003). “The Fragility of Organizational Trust: Lessons from the Rise and Fall of Enron”. Organizational Dynamics, 32(2), 193-206.
  • Darley, J. (1998). “Trust in Organizations: Frontiers; of Theory and Research”, Business Ethics Quarterly, 8(2), 319-335.
  • Demerouti, E., and Cropanzano, R. (2010).” From Thought to Action: Employee Work Engagement and Job Performance”, In A. B. Bakker, and M. P. Leiter, Eds.), Work engagement: A Handbook of Essential Theory and Research, New York: Psychology Press.
  • Elgoibar, P., Euwema, M. and Munduate, L. (2016). Building Trust and Constructive Conflict Management in Organizations, Switzerand: Springer.
  • Fynes, B., Voss, C. and De Bşrca S. (2005). “The Impact of Supply Chain Relationship Quality on Quality Performance”, Int. J. Production Economics, 96 (3), 339-354.
  • Gülbahar, B. (2017). “The Relationship between Work Engagement and Organizational Trust: A Study of Elementary School Teachers in Turkey”, Journal of Education and Training Studies, 5(2), 149-159. DOI: 10.11114/jets. v5i2.2052.
  • Hassan, A. and Ahmed, F. (2011). “Authentic Leadership, Trust and Work Engagement”, International Scholarly and Scientific Research & Innovation”, 5(8), 1036-1042.
  • Lewicki, R., Elgoibar, P. and Euweman, M. (2016). “The Tree of Trust: Building and Repairing Trust in Organizations”, Elgoibar, Patricia, Euwema, Martin and Munduate, Lourdes, Eds., Building Trust and Constructive Conflict Management in Organizations, Switzerand: Springer, 93-118.
  • Lin, C. P. (2010). “Modeling Corporate Citizenship, Organizational Trust, and Work Engagement Based on Attachment Theory”, Journal of Business Ethics, 94, 517-531. DOI: 10.1007/s10551-009-0279-6.
  • Lin, F., Sung, Y. and Lo, Y. (2005). “Effects of Trust Mechanisms on Supply- Chain Performance: A Multi-Agent Simulation Study”, International Journal of Electronic Commerce, 9(4), 91-112.
  • Long, D. (2003) International Logistics: Global Supply Chain Management, New York City – USA: Springer.
  • Maslach, C., Schaufeli, W. B., and Leiter, M.P. (2001). “Job Burnout.” Annual Review of Psychology, 52, 397-422.
  • Özer Çaylan, D. and Yıldız, R. Ö. (2016). “An Evaluation on the Personnel Selection Criteria for Third Party Logistics Companies in Turkey: A Qualitative Research”. ODÜ Sosyal Bilimler Araştırmaları Dergisi (ODÜSOBİAD,) 6(14), 59-81.
  • Panayides, P. M. and Lun, Y. H. V. (2009). “The Impact of Trust on Innovativeness and Supply Chain Performance”, International Journal of Production Economics, 122(1), 35-46. Doi: 10.1016/j.ijpe.2008.12.025.
  • Ranca, C. A. and Iordanescu, E. (2012). “Assessment of Organizational Trust: Preliminary Data for Romanian Adaptation of the Organizational Trust Inventory Short Form. Procedia - Social and Behavioral Sciences”, 78, 436-440.
  • Rindfleisch, A. (2000). “Organizational Trust and Interfirm Cooperation: An Examination of Horizontal Versus Vertical Alliances”, Marketing Letters, 11(1), 81-95.
  • Rothmann, S., L. J. Steyn and K. Mostert. (2005). “Job Stress, Sense of Coherence and Work Wellness in an Electricity Supply Organization”. South African Journal of Business Management, 36(1), 55-63.
  • Schaufeli, W.B., Salanova, M., Gonza´lez-Roma´, V. and Bakker, A.B. (2002), “The Measurement of Engagement and Burnout and: A Confirmative Analytic Approach”, Journal of Happiness Studies, 3, 71-92.
  • Schaufeli, W.B. and Bakker, A.B. (2004). “Job Demands, Job Resources, and their Relationship with Burnout and Engagement: A Multi-Sample Study”, Journal of Organizational Behavior, 25, 293-315.
  • Seppanen, R., Blomqvist, K. and Sundqvist, S. (2007). “Measuring Inter- Organizational Trust-A Critical Review of the Empirical Research in 1990– 2003”, Industrial Marketing Management, 36, 249-265.
  • Tabak, F. and Hendy, N. T. (2016). “Work Engagement: Trust as a Mediator of the Impact of Organizational Job Embeddedness and Perceived Organizational Support”, Organization Management Journal, 13(1), 21- 31. DOI: 10.1080/15416518.2015.1116968.
  • Ugwu, F. O., Onyishi, I. E. and Roriguez-Sanchez, A. M. (2014). “Linking Organizational Trust with Employee Engagement: The Role of Psychological Empowerment”, Personnel Review”, 43(3), 377-400. https://doi.org/10.1108/PR-11-2012-0198.
  • Vidotto, G., Vicentini, M., Argentero, P. and Bromiley, P. (2008). “Assessment of Organizational Trust: Italian Adaptation and Factorial Validity of the Organizational Trust Inventory”, Social Indicators Research, 88(3), 563- 575. Wood, D.F., Barone, A., Murphy, P. and Wardlow, D. (2002) International
  • Logistics, New York – USA: American Management
Toplam 32 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Research Article
Yazarlar

Ramazan Özkan Yıldız Bu kişi benim

Esra Baran Bu kişi benim

İlke Sezin Ayaz Bu kişi benim

Yayımlanma Tarihi 1 Temmuz 2017
Yayımlandığı Sayı Yıl 2017 Cilt: 5 Sayı: 5

Kaynak Göster

APA Yıldız, R. Ö., Baran, E., & Ayaz, İ. S. (2017). ÖRGÜTSEL GÜVENİN İŞE BAĞLILIK ÜZERİNE ETKİSİ: LOJİSTİK ÇALIŞANLARINA YÖNELİK BİR UYGULAMA. The International New Issues in Social Sciences, 5(5), 139-158.

The International New Issues in Social Sciences, is international, Scientific, peer-reviewed Journal.
Tini-SOS journal is to evaluate scientific articles in the field of social sciences, especially based on field studies structured in accordance with scientific criteria, and conducts studies to publish studies that provide appropriate measures.