THE MODERATING ROLE OF EMPLOYEE LOYALTY IN THE EFFECT OF WORK ENGAGEMENT ON ORGANIZATIONAL CITIZENSHIP BEHAVIOUR

Öz

This study investigates the moderating role of employee loyalty in the relationship between work engagement and Organizational Citizenship Behviour (OCB). Data was collected by a survey method from 522 employees within the tourism sector including agencies, transportation and hotels in Istanbul, Turkey. Data were analyzed using SPSS 26 and AMOS 23 software. The findings state that employee loyalty has a moderating role on the relationship between work engagement and OCB. In addition, it is thought that the effect of increasing employee loyalty on the relationship between work engagement and OCB will strengthen commitment-based behaviors.

Anahtar Kelimeler

• Organizational citizenship behaviour
• work engagement
• employee loyalty
• moderating analysis

Kaynakça

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