Araştırma Makalesi
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İşyerinde Psikolojik Şiddete Karşı Tepkilerin Kuşaklararası Karşılaştırılması

Yıl 2022, , 351 - 378, 30.10.2022
https://doi.org/10.31454/troyacademy.1185450

Öz

Farklı kuşakların aynı anda iş hayatında yer almaya başlamasıyla birlikte, organizasyonların tüm çalışanları her açıdan memnun edecek bir temel oluşturması büyük önem kazanmıştır. Bu sebeple, bu çalışma, kuşaklar bazında işgücü çeşitliliğini yönetmede uygulayıcılara yardımcı olabilecek içgörüler sunmak için 3 farklı kuşağın (X, Y ve Z Kuşakları) psikolojik şiddete yönelik algı ve tepkilerine ışık tutmayı amaçlamaktadır. Bu doğrultuda, iki aşamalı bir araştırma sürecine dayalı olarak, farklı kuşaklardan 32 katılımcının verileri toplanmış ve psikolojik şiddete karşı tepkileri karşılaştırılmıştır. Katılımcılara öncelikle biri düşük diğeri ise yüksek psikolojik şiddet atmosferi yansıtan iki farklı senaryo verilerek tepkileri kıyaslanmış, ikinci olarak ise, bir liste halinde verilen mobbing durumlarına her kuşağın katılımcılarının verdikleri yanıtları gözlemlemek için bir anket çalışması yürütülmüştür. Sonuçlar, Y ve Z kuşakları için şirketteki sosyal çevrenin özel hayatlarının bir parçası olarak görülebileceğini ve bu ortam sağlıklı bir şekilde sağlanmadığı takdirde işten ayrılma olasılıklarının daha yüksek olduğunu göstermektedir. Profesyonel ve özel yaşam arasında keskin bir ayrım yapan X kuşağının, çalışma tarzlarını ve üretkenliklerini etkilemediği sürece psikolojik şiddete diğer kuşaklara göre daha dayanıklı oldukları tespit edilmiştir.

Kaynakça

  • Andresen, F. J., and Buchanan, J. A. (2017). Bullying in senior living facilities: Perspectives of long-term care staff. Journal of Gerontological Nursing, 43(7), 34-41.
  • Bejtkovský, J. (2016). The Current Generations: The Baby Boomers, X, Y and Z in the Context of Human Capital Management of the 21st Century in Selected Corporations in the Czech Republic. Littera Scripta, 25- 45.
  • Brunke, A. (2017). Mobbing am Arbeitsplatz Auswirkungen, Prävention und Maßnahmen. Hamburg, Deutschland.
  • Demirtaş, Ö., and Karaca. M. (2018). Siber Mobbing: Kavramsal Çerçeve, Öncülleri ve Sonuçları. International Journal Entrepreneurship and Management Inquiries, 20-34.
  • Doherty, C., Kiley, J., Tyson, A., and Jameson, B. (2015). The whys and hows of generations research. Pew Research Center.
  • Drüge, M., Schleider, K., and Fuchs, M. L. (2015). Mobbing und Supervision in der Sozialen Arbeit. Soz Passagen, 303–319.
  • Duden. (2022). Generation. Available at: https://www.duden.de/rechtschreibung/Generation (accessed on 25 April 2022).
  • Ekşili, N., and Antalyalı, Ö. L. (2017). Türkiye'de Y Kuşağı Özelliklerini Belirlemeye Yönelik Bir Çalışma: Okul Yöneticileri Üzerine Bir Araştırma. Humanities Sciences, 12(3), 90-111.
  • Gordon, S. 6 Arten von Mobbing, über die jedes Elternteil Bescheid wissen sollte. Drafare.com. Available online: https://de.drafare.com/6-arten-von-mobbing-ueber-die-jedes-elternteil-bescheid-wissen-sollte/ (accessed on 20 April 2022).
  • Haller, B., and Gümüş, Z. (2018). Mobbing an Schulen: Ein Leitfaden für die Schulgemeinschaft im Umgang mit Mobbing. Wien: Bundesministerium für Bildung Wissenschaft und Forschung.
  • İbicioğlu, H., Çitfçi, M., and Derya, S. (2009). Örgütlerde Yıldırma (Mobbing): Kamu Sektöründe Bir İnceleme. Organizasyon Ve Yönetim Bilimleri Dergisi, 25-38.
  • Kedl, S., and Welpacher, T. (2019). Sexuelle Bildung früher und heute – ein Vergleich zur erlebten sexuellen Bildung und Sexualauf-klärung der weiblichen Generation „Baby-Boomer” und der weiblichen „Generation Y”. Graz, Deutschland.
  • Klaffke, M. (2014). Erfolgsfaktor Generationen-Management – Handlungsansätze für das Personalmanagement. In M. Klaffke, Generationen-Management. Wiesbaden: Springer Fachmedien, 3-25.
  • Koschik, A. Generationenkonflikt am Arbeitsplatz: Wo Babyboomer und Millenials nicht miteinander klarkommen. Karriere.de. Available at: https://www.karriere.de/meine-skills/generationenkonflikt-am-arbeitsplatz-wo-babyboomer-und-millenials-nicht-miteinander-klarkommen/ (accessed on 8 May 2022).
  • Kyles, D. (2005). Managing Your Multigenerational Workforce, Strategic Finance, 53-55.
  • Laser, J. (2020). Mobbing Unter Bewohnerinnen Und Bewohnern In Einrichtungen Der Stationären Altenpflege Eine Systematische Literatur-analyse. Bochum, Deutschland.
  • Leymann, H. (1990). Mobbing and psychological terror at workplaces. Violence and Victims, 5, 119–26.
  • Leymann, H. (1993). Mobbing: Psychoterror am Arbeitsplatz und wie man sich dagegen wehren kann. Rohwolt.
  • Leymann, H. (1996). The Content and Development Of Mobbing At Work. European Journal of Work and Organizational Psychology, 165-184.
  • Magano, J., Silva, C., Figueiredo, C., Vitória, A., Nogueira, T., and Pimenta Dinis, M. A. (2020). Generation Z: Fitting Project Management Soft Skills Competencies—A Mixed-Method Approach. Education Sciences, 10(7), 187.
  • McDonald’s Ausbildungstudie (2019). Kinder der Einheit Same Same But (Still) Different! Available at: https://karriere.mcdonalds.de/docroot/jobboerse-mcd-career-blossom/assets/documents/McD_Ausbildungsstudie_2019.pdf (accessed on 12 May 2022).
  • McKenna, A. Generation X demographic group. Brittanica.com. Available at: https://www.britannica.com/topic/Generation-X (accessed 12 May 2022).
  • McCrindle, M., and Wolfinger, E. (2009). The ABC of XYZ: Understanding the global generations. University of New South Wales Press.
  • Mitchell, M. A., and Orwig, R. (1998). Generation X How To Manage, Market, And Motivate Them They're your new employees, clients, donors, and board members. Do you know what drives them? Nonprofit World, 16, 36-41.
  • Naim, M.F., and Lenka, U. (2018). Development and retention of Generation Y employees: a conceptual framework. Employee Relations, 433-455.
  • Niklas, C. Szenariotechnik. Projektmagazin.com. Available at: https://www.projektmagazin.de/methoden/szenariotechnik (accessed on 17 May 2022).
  • Özalp Yıldız, D., and Develi, A. (2020). İş Yaşamında Bir Risk: Mobbing Üzerine Minör Bir İnceleme. Uluslararası Anadolu Sosyal Bilimler Dergisi, 108-121.
  • Park, S., and Park, S. (2018). Exploring the generation gap in the workplace in South Korea. Human Resource Development International, 276-283.
  • Pascu, R. D. (2015). The Phenomenon of Mobbing. Research and Science Today, 146-154.
  • Pekçetaş, T., and Gündüz, Ş. (2018). Kuşaklar ve Örgütsel Sessizlik / Seslilik. İşletme Bilimi Dergisi, 89-112.
  • Pelit, E., and Pelit, N. (2014). The Effects of Mobbing on Organizational Cynicism: A Study on Hotels in Turkey. International Journal of Human Resource Studies, 34-56.
  • Perez-Larrazabal, J., Lopezdelallave, A., and Topa, G. (2019). Organizational Tolerance for Workplace Harassment: Development and Validation of the POT Scale. Sustainability, 11, 4078. https://doi.org/10.3390/su1115407.
  • Pür, E. Mobbing Nedir? Mobbing Türleri Nelerdir? Toptalent.com. Available online: https://toptalent.co/mobbing-nedir-mobbing-turleri-nelerdir (accessed on 20 April 2022).
  • Ray, R. Schule Mobbing. StoryboardThat. Available online: https://www.storyboardthat.com/de/articles/e/schulmobbing (accessed on 15 April 2022).
  • Riebel, J. (2011). Mobbing an Schulen. In G. D. Körner, Gewalt und Aggression im Kindes- und Jugendalter. Weinheim Basel: Beltz Verlag.
  • Robertson, W. (2019). The Effect of a Multigenerational Workforce on Workplace Bullying. Fort Lauderdale, Florida, USA.
  • Schmitz-Veltin, A., and Frisoli, P. (2015). Abgrenzung und demografische Analyse von Generationen: Herausforderungen für das Informationsmanagement. Stadtforschung und Statistik: Zeitschrift des Verbandes Deutscher Städtestatistiker, 28(1), 36-42.
  • Sloan , L. M., Matyók, T., Schmitz, C. L., and Short, G. F .L. (2010). A Story to Tell: Bullying and Mobbing in the Workplace. International Journal of Business and Social Science, 1(3), 87-97.
  • Smith, J. Six types of different workplace mobbing’s and their effects on employees. Medium.com. Available online: https://medium.com/@justinsmith26865/six-types-of-different-workplace-mobbings-and-their-effects-on-employees-9cb39745d44 (accessed on 20 April 2022).
  • Sprague, C. (2008). The Silent Generation Meets Generation Y: How to Manage a Four Generation Workforce with Panache. Broklyn, New York: The Human Capital Institute 2008.
  • Stam, C. Was ist Bossing am Arbeitsplatz? Von Fachstelle Mobbing und Belästigung. Available online: https://www.fachstelle-mobbing.ch/faq/was-ist-bossing (accessed on 27 April 2022).
  • Tınaz, P. (2006). İşyerinde Psikolojik Taciz (Mobbing). İstanbul: Beta Basım Yayım.
  • Weinbrenner, P. Szenariotechnik. sowi-online.com. Available at: https://www.sowi-online.de/praxis/methode/szenariotechnik.html (accessed on 17 May 2022).
  • Weindl, L. (2017). Erfolgreiches Generationen- management als wachsende Herausforderung für Unternehmen. Ein sozioökono-mischer Vergleich der Generationen X, Y,Z, am Beispiel eines SME. Hochschule Mittweida, München, Deutschland.
  • Yapıcı Akar, N., Anafarta, N., and Sarvan, F. (2011). Causes, Dimensions and Organizational Consequences of Mobbing: An Empirical Study. Ege Academic Review, 179-191.
  • Yusof, A. A., Mokhtar, N. F., and Set, K. (2019). Cost, Security and Features Influencing Baby Boomers Behavioral Intention On Adopting Whatsapp Application. International Journal of Accounting, Finance and Business, 4(18), 67-77.

An Intergenerational Comparison of Reactions to Mobbing at Workplace

Yıl 2022, , 351 - 378, 30.10.2022
https://doi.org/10.31454/troyacademy.1185450

Öz

As different generations have started taking place within the business life simultaneously, it has become crucial for organizations to create a baseline that would satisfy all the employees in every aspect. Based on this fact, this study aims to shed light onto the perceptions and reactions of 3 different generations (Generations X, Y and Z) towards mobbing in order to offer insights that could help practitioners to manage workforce diversity in terms of generations. In this respect, data from 32 participants from different generations were collected and their reactions to mobbing were compared, based on a two-step research process in which, firstly, two different scenarios were offered to the participants, one reflecting a high-mobbing situation whereas the other demonstrated a lower mobbing atmosphere and the possible reactions of participants were collected. Secondly, a survey that followed the scenarios to observe the responses of the participants of each generation to the mobbing situations given in a list was conducted. The results show that for generations Y and Z, the social environment in the company can be considered as a part of their private lives and they are more likely to quit their jobs if this environment is not provided in a healthy way. Generation X is found to have a sharp distinction between professional and private life, and they are more resilient to mobbing than other generations as long as it doesn't affect their work style and productivity.

Kaynakça

  • Andresen, F. J., and Buchanan, J. A. (2017). Bullying in senior living facilities: Perspectives of long-term care staff. Journal of Gerontological Nursing, 43(7), 34-41.
  • Bejtkovský, J. (2016). The Current Generations: The Baby Boomers, X, Y and Z in the Context of Human Capital Management of the 21st Century in Selected Corporations in the Czech Republic. Littera Scripta, 25- 45.
  • Brunke, A. (2017). Mobbing am Arbeitsplatz Auswirkungen, Prävention und Maßnahmen. Hamburg, Deutschland.
  • Demirtaş, Ö., and Karaca. M. (2018). Siber Mobbing: Kavramsal Çerçeve, Öncülleri ve Sonuçları. International Journal Entrepreneurship and Management Inquiries, 20-34.
  • Doherty, C., Kiley, J., Tyson, A., and Jameson, B. (2015). The whys and hows of generations research. Pew Research Center.
  • Drüge, M., Schleider, K., and Fuchs, M. L. (2015). Mobbing und Supervision in der Sozialen Arbeit. Soz Passagen, 303–319.
  • Duden. (2022). Generation. Available at: https://www.duden.de/rechtschreibung/Generation (accessed on 25 April 2022).
  • Ekşili, N., and Antalyalı, Ö. L. (2017). Türkiye'de Y Kuşağı Özelliklerini Belirlemeye Yönelik Bir Çalışma: Okul Yöneticileri Üzerine Bir Araştırma. Humanities Sciences, 12(3), 90-111.
  • Gordon, S. 6 Arten von Mobbing, über die jedes Elternteil Bescheid wissen sollte. Drafare.com. Available online: https://de.drafare.com/6-arten-von-mobbing-ueber-die-jedes-elternteil-bescheid-wissen-sollte/ (accessed on 20 April 2022).
  • Haller, B., and Gümüş, Z. (2018). Mobbing an Schulen: Ein Leitfaden für die Schulgemeinschaft im Umgang mit Mobbing. Wien: Bundesministerium für Bildung Wissenschaft und Forschung.
  • İbicioğlu, H., Çitfçi, M., and Derya, S. (2009). Örgütlerde Yıldırma (Mobbing): Kamu Sektöründe Bir İnceleme. Organizasyon Ve Yönetim Bilimleri Dergisi, 25-38.
  • Kedl, S., and Welpacher, T. (2019). Sexuelle Bildung früher und heute – ein Vergleich zur erlebten sexuellen Bildung und Sexualauf-klärung der weiblichen Generation „Baby-Boomer” und der weiblichen „Generation Y”. Graz, Deutschland.
  • Klaffke, M. (2014). Erfolgsfaktor Generationen-Management – Handlungsansätze für das Personalmanagement. In M. Klaffke, Generationen-Management. Wiesbaden: Springer Fachmedien, 3-25.
  • Koschik, A. Generationenkonflikt am Arbeitsplatz: Wo Babyboomer und Millenials nicht miteinander klarkommen. Karriere.de. Available at: https://www.karriere.de/meine-skills/generationenkonflikt-am-arbeitsplatz-wo-babyboomer-und-millenials-nicht-miteinander-klarkommen/ (accessed on 8 May 2022).
  • Kyles, D. (2005). Managing Your Multigenerational Workforce, Strategic Finance, 53-55.
  • Laser, J. (2020). Mobbing Unter Bewohnerinnen Und Bewohnern In Einrichtungen Der Stationären Altenpflege Eine Systematische Literatur-analyse. Bochum, Deutschland.
  • Leymann, H. (1990). Mobbing and psychological terror at workplaces. Violence and Victims, 5, 119–26.
  • Leymann, H. (1993). Mobbing: Psychoterror am Arbeitsplatz und wie man sich dagegen wehren kann. Rohwolt.
  • Leymann, H. (1996). The Content and Development Of Mobbing At Work. European Journal of Work and Organizational Psychology, 165-184.
  • Magano, J., Silva, C., Figueiredo, C., Vitória, A., Nogueira, T., and Pimenta Dinis, M. A. (2020). Generation Z: Fitting Project Management Soft Skills Competencies—A Mixed-Method Approach. Education Sciences, 10(7), 187.
  • McDonald’s Ausbildungstudie (2019). Kinder der Einheit Same Same But (Still) Different! Available at: https://karriere.mcdonalds.de/docroot/jobboerse-mcd-career-blossom/assets/documents/McD_Ausbildungsstudie_2019.pdf (accessed on 12 May 2022).
  • McKenna, A. Generation X demographic group. Brittanica.com. Available at: https://www.britannica.com/topic/Generation-X (accessed 12 May 2022).
  • McCrindle, M., and Wolfinger, E. (2009). The ABC of XYZ: Understanding the global generations. University of New South Wales Press.
  • Mitchell, M. A., and Orwig, R. (1998). Generation X How To Manage, Market, And Motivate Them They're your new employees, clients, donors, and board members. Do you know what drives them? Nonprofit World, 16, 36-41.
  • Naim, M.F., and Lenka, U. (2018). Development and retention of Generation Y employees: a conceptual framework. Employee Relations, 433-455.
  • Niklas, C. Szenariotechnik. Projektmagazin.com. Available at: https://www.projektmagazin.de/methoden/szenariotechnik (accessed on 17 May 2022).
  • Özalp Yıldız, D., and Develi, A. (2020). İş Yaşamında Bir Risk: Mobbing Üzerine Minör Bir İnceleme. Uluslararası Anadolu Sosyal Bilimler Dergisi, 108-121.
  • Park, S., and Park, S. (2018). Exploring the generation gap in the workplace in South Korea. Human Resource Development International, 276-283.
  • Pascu, R. D. (2015). The Phenomenon of Mobbing. Research and Science Today, 146-154.
  • Pekçetaş, T., and Gündüz, Ş. (2018). Kuşaklar ve Örgütsel Sessizlik / Seslilik. İşletme Bilimi Dergisi, 89-112.
  • Pelit, E., and Pelit, N. (2014). The Effects of Mobbing on Organizational Cynicism: A Study on Hotels in Turkey. International Journal of Human Resource Studies, 34-56.
  • Perez-Larrazabal, J., Lopezdelallave, A., and Topa, G. (2019). Organizational Tolerance for Workplace Harassment: Development and Validation of the POT Scale. Sustainability, 11, 4078. https://doi.org/10.3390/su1115407.
  • Pür, E. Mobbing Nedir? Mobbing Türleri Nelerdir? Toptalent.com. Available online: https://toptalent.co/mobbing-nedir-mobbing-turleri-nelerdir (accessed on 20 April 2022).
  • Ray, R. Schule Mobbing. StoryboardThat. Available online: https://www.storyboardthat.com/de/articles/e/schulmobbing (accessed on 15 April 2022).
  • Riebel, J. (2011). Mobbing an Schulen. In G. D. Körner, Gewalt und Aggression im Kindes- und Jugendalter. Weinheim Basel: Beltz Verlag.
  • Robertson, W. (2019). The Effect of a Multigenerational Workforce on Workplace Bullying. Fort Lauderdale, Florida, USA.
  • Schmitz-Veltin, A., and Frisoli, P. (2015). Abgrenzung und demografische Analyse von Generationen: Herausforderungen für das Informationsmanagement. Stadtforschung und Statistik: Zeitschrift des Verbandes Deutscher Städtestatistiker, 28(1), 36-42.
  • Sloan , L. M., Matyók, T., Schmitz, C. L., and Short, G. F .L. (2010). A Story to Tell: Bullying and Mobbing in the Workplace. International Journal of Business and Social Science, 1(3), 87-97.
  • Smith, J. Six types of different workplace mobbing’s and their effects on employees. Medium.com. Available online: https://medium.com/@justinsmith26865/six-types-of-different-workplace-mobbings-and-their-effects-on-employees-9cb39745d44 (accessed on 20 April 2022).
  • Sprague, C. (2008). The Silent Generation Meets Generation Y: How to Manage a Four Generation Workforce with Panache. Broklyn, New York: The Human Capital Institute 2008.
  • Stam, C. Was ist Bossing am Arbeitsplatz? Von Fachstelle Mobbing und Belästigung. Available online: https://www.fachstelle-mobbing.ch/faq/was-ist-bossing (accessed on 27 April 2022).
  • Tınaz, P. (2006). İşyerinde Psikolojik Taciz (Mobbing). İstanbul: Beta Basım Yayım.
  • Weinbrenner, P. Szenariotechnik. sowi-online.com. Available at: https://www.sowi-online.de/praxis/methode/szenariotechnik.html (accessed on 17 May 2022).
  • Weindl, L. (2017). Erfolgreiches Generationen- management als wachsende Herausforderung für Unternehmen. Ein sozioökono-mischer Vergleich der Generationen X, Y,Z, am Beispiel eines SME. Hochschule Mittweida, München, Deutschland.
  • Yapıcı Akar, N., Anafarta, N., and Sarvan, F. (2011). Causes, Dimensions and Organizational Consequences of Mobbing: An Empirical Study. Ege Academic Review, 179-191.
  • Yusof, A. A., Mokhtar, N. F., and Set, K. (2019). Cost, Security and Features Influencing Baby Boomers Behavioral Intention On Adopting Whatsapp Application. International Journal of Accounting, Finance and Business, 4(18), 67-77.
Toplam 46 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Bölüm Araştırma Makaleleri
Yazarlar

Feride Selin Uçan Bu kişi benim 0000-0002-1135-6171

Sevgin Batuk Ünlü 0000-0001-7917-713X

Yayımlanma Tarihi 30 Ekim 2022
Yayımlandığı Sayı Yıl 2022

Kaynak Göster

APA Uçan, F. S., & Batuk Ünlü, S. (2022). An Intergenerational Comparison of Reactions to Mobbing at Workplace. TroyAcademy, 7(3), 351-378. https://doi.org/10.31454/troyacademy.1185450