Teknoloji ve Yenilik Yönetimi ile Akıllı Yönetişimin Evrimi

Yıl 2025, Cilt: 10 Sayı: 2, 109 - 127, 04.10.2025

Senem Demirkıran

https://doi.org/10.31454/troyacademy.1760971

Öz

Bu makale, kamu yönetiminde yapay zekâ (YZ) ve otomasyon teknolojilerinin teknoloji ve yenilik yönetimi perspektifinden nasıl bir akıllı yönetişim dönüşümü sağladığını ele almaktadır. Teknoloji ve yenilik yönetimi, kamu sektöründeki süreçlerin modernizasyonu ve hizmet kalitesinin artırılması amacıyla kritik bir rol oynamaktadır. Yapay zekâ, veri analizi ve tahmin modelleri aracılığıyla kamu hizmetlerinin kişiselleştirilmesini ve stratejik karar destek sistemlerinin geliştirilmesini mümkün kılarken, otomasyon rutin işlemleri hızlandırarak verimliliği artırmaktadır. Akıllı yönetişim, bu teknolojilerin entegrasyonu ile hizmetlerin daha verimli, şeffaf ve kullanıcı odaklı hale gelmesini sağlamaktadır. Makale, YZ ve otomasyonun sağlık, güvenlik, ulaşım ve sosyal hizmetler gibi çeşitli kamu hizmetleri alanlarındaki uygulama örneklerini incelemekte ve bu teknolojilerin sağladığı fırsatları ile karşılaşılan zorlukları tartışmaktadır. Ayrıca, teknolojilerin sürdürülebilir bir şekilde entegrasyonunu sağlamak için gerekli stratejik yaklaşımlar ve veri güvenliği ile etik standartların korunması gerekliliği vurgulanmaktadır. Gelecekte, yapay zekâ ve otomasyon teknolojilerinin kamu yönetiminde daha kapsamlı bir şekilde uygulanması beklenmektedir. Bu bağlamda, kamu kurumlarının teknolojik altyapılarını güçlendirmesi ve insan kaynaklarını bu yeni teknolojilere uyumlu hale getirmesi önem arz etmektedir.

Anahtar Kelimeler

Akılllı Yönetişim , Teknoloji Yönetimi , Yenilik Yönetimi , Kamu Yönetimi Yapay Zekâ (YZ)

The Evolution of Technology and Innovation Management via Smart Governance

Öz

This paper explores how Artificial Intelligence (AI) and automation technologies are transforming smart governance in the field of technology and innovation management within public administration. Managing technology and innovation is vital for modernizing processes and enhancing service quality in the public sector. AI supports this by enabling personalized public services and developing strategic decision-making systems through data analysis and predictive modeling. Simultaneously, automation speeds up routine tasks, boosting operational efficiency. Integrating these technologies into smart governance makes services more efficient, transparent, and user-focused. The paper highlights examples of AI and automation being used across various public service sectors such as healthcare, security, transportation, and social services. It discusses the opportunities and challenges these technologies bring and emphasizes the need for strategic approaches for sustainable technology adoption, along with safeguarding data security and ethical standards. Looking ahead, wider adoption of AI and automation in public administration is anticipated. Therefore, strengthening technological infrastructure and aligning human resources with these emerging technologies will be essential

Anahtar Kelimeler

Smart Governance , Technology Management , Innovation Management - Public Administration – Artificial Intelligence (AI)

Kaynakça

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