Sürücü Eğitmenlerinin İş Doyumu, İş Stresi, Tükenmişliği ve Kazaları: Sürücü Davranışlarının Aracı Rolü

Öz

İşleri gereği trafik ortamlarına fazla miktarda maruz kalan sürücü eğitmenlerinin, araba kullanmak için gerekli olan bilgi ve becerileri sürücü adaylarına aktarmakla görevli oldukları için yol güvenliğinde oldukça önemli bir yere ve aktif bir role sahip oldukları söylenebilir. Bu çalışmanın amacı işteki iyilik hali göstergeleri (örn., iş doyumu, iş stresi ve tükenmişlik) ve kaza sayısı arasındaki ilişkide sapkın sürücü davranışlarının (hatalar, ihlaller ve ihmal ve dikkatsizlikler) rolünü sürücü eğitmenleri örnekleminde incelemektir. Toplamda 132 sürücü eğitmeni çalışmaya katılmıştır. Korelasyon sonuçlarına göre, kaza sayısı tüm sapkın sürücü davranışlarıyla anlamlı düzeyde ilişkilidir. Ayrıca, iş doyumu ve iş stresi de tüm sapkın sürücü davranışlarıyla anlamlı düzeyde ilişkiliyken; tükenmişlik sadece hata ve ihmal ve dikkatsizliklerle ilişkilidir. Kaza sayısı ve işteki iyilik hali göstergeleri arasındaki ilişkide sürücü davranışlarının rolünü incelemek için bir seri bootstrap analizi yapılmıştır. Bu analizlerin sonuçlarına göre; iş doyumunun kazaları sürücü hata ve ihlalleri aracılığıyla etkilediği görülmüştür. İkinci olarak, iş stresinin kazaları sürücü hata, ihlal ve ihmal ve dikkatsizlikleri aracılığıyla etkilediği görülmüştür. Son olarak, tükenmişliğin kaza sayısı üzerindeki dolaylı etkisinin hata ve ihmal ve dikkatsizlikler aracılığıyla ortaya çıktığı bulunmuştur. İlgili alanyazın dikkate alınarak çalışmanın bulguları tartışılmıştır.

Anahtar Kelimeler

• iş doyumu
• iş stresi
• tükenmişlik
• sürücü eğitmenleri
• sapkın sürücü davranışları
• kazalar

Driving Instructors’ Job Satisfaction, Work Stress, Burnout and Accidents: The Mediating Role of Driver Behaviors

Öz

Driver instructors who are exposed to road traffic extensively due to the nature of their jobs have important role in, and contribution to road safety since they try to transfer their knowledge and skills to driver candidates. Hence, the aim of this study was to investigate whether well-being indicators at work (i.e., job satisfaction, work stress, and burnout) affect the number of accidents via driver behaviors (i.e., errors, violations, and slips and lapses) in a sample of driver instructors. A total of 132 driving instructors participated to the study. According to correlation analysis, the number of accidents was associated with all types of aberrant driver behaviors (i.e., errors, violations, and slips and lapses). Job satisfaction and work stress had also significant association with all types of aberrant behaviors; although burnout had significant association with only the errors and slips and lapses. In order to test the indirect effects of well-being indicators at work on the number of accidents via aberrant driver behaviors, a series of bootstrap analyses were conducted. According to the bootstrap results, firstly job satisfaction had significant indirect effects on the number of accidents via errors and violations. Secondly, work stress had significant indirect effects on the number of accidents via errors, violations, and slips and lapses. Finally, burnout had significant indirect effects on the number of accidents via errors and slips and lapses. Findings of this study was discussed by taking the previous studies into consideration.

Anahtar Kelimeler

• job satisfaction
• work stress
• burnout
• driving instructors
• aberrant driver behaviours
• accident

Kaynakça

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