A STRUCTURAL EQUATION MODEL TEST OF PATIENT SATISFACTION IN THE HEALTH SERVICE ORGANIZATIONS IN TRABZON CITY

Ahmet AKYÜZ [1] , Hasan AYYILDIZ [2]

149 732

This study investigated the factors that are thought to be affect patient satisfaction in the health service organizations in Trabzon city within the framework of patient satisfaction in health services. The pro-posed hypotheses were tested under a structural equation model (SEM). The sample population for the study are the individuals who have already hospitalized and discharged from Trabzon City hospitals and accepted to represent their observations about health-care services. A draft questionnaire was developed to measure the factors in the model. All items under the factors were measured on a five-point Likert scale. Questionnaires were asked to adults who are over the age of 18 during face-to-face interviews. Data collection was carried out from January to March 2010 and 400 completed surveys were collected with a response rate of 89.5 percent. The Amos software package was used to perform the SEM and it was suc-cessfully performed. From the results of tested hypotheses, it was understood that patient satisfaction in the health service organizations in Trabzon city are respectively affected by managerial services, attention and politeness, cleanliness and hygiene, hospital informing services both directly and indirectly.
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Primary Language en
Journal Section Articles
Authors

Author: Ahmet AKYÜZ

Author: Hasan AYYILDIZ

Dates

Publication Date: May 13, 2015

Bibtex @ { ulikidince232225, journal = {Uluslararası İktisadi ve İdari İncelemeler Dergisi}, issn = {1307-9832}, eissn = {1307-9859}, address = {Kenan ÇELİK}, year = {2015}, volume = {}, pages = {0 - }, doi = {10.18092/ijeas.80957}, title = {A STRUCTURAL EQUATION MODEL TEST OF PATIENT SATISFACTION IN THE HEALTH SERVICE ORGANIZATIONS IN TRABZON CITY}, key = {cite}, author = {AKYÜZ, Ahmet and AYYILDIZ, Hasan} }
APA AKYÜZ, A , AYYILDIZ, H . (2015). A STRUCTURAL EQUATION MODEL TEST OF PATIENT SATISFACTION IN THE HEALTH SERVICE ORGANIZATIONS IN TRABZON CITY. Uluslararası İktisadi ve İdari İncelemeler Dergisi, (8), . Retrieved from http://dergipark.org.tr/ulikidince/issue/21619/232225
MLA AKYÜZ, A , AYYILDIZ, H . "A STRUCTURAL EQUATION MODEL TEST OF PATIENT SATISFACTION IN THE HEALTH SERVICE ORGANIZATIONS IN TRABZON CITY". Uluslararası İktisadi ve İdari İncelemeler Dergisi (2015): <http://dergipark.org.tr/ulikidince/issue/21619/232225>
Chicago AKYÜZ, A , AYYILDIZ, H . "A STRUCTURAL EQUATION MODEL TEST OF PATIENT SATISFACTION IN THE HEALTH SERVICE ORGANIZATIONS IN TRABZON CITY". Uluslararası İktisadi ve İdari İncelemeler Dergisi (2015):
RIS TY - JOUR T1 - A STRUCTURAL EQUATION MODEL TEST OF PATIENT SATISFACTION IN THE HEALTH SERVICE ORGANIZATIONS IN TRABZON CITY AU - Ahmet AKYÜZ , Hasan AYYILDIZ Y1 - 2015 PY - 2015 N1 - DO - T2 - Uluslararası İktisadi ve İdari İncelemeler Dergisi JF - Journal JO - JOR SP - 0 EP - VL - IS - 8 SN - 1307-9832-1307-9859 M3 - UR - Y2 - 2019 ER -
EndNote %0 International Journal of Economics and Administrative Studies A STRUCTURAL EQUATION MODEL TEST OF PATIENT SATISFACTION IN THE HEALTH SERVICE ORGANIZATIONS IN TRABZON CITY %A Ahmet AKYÜZ , Hasan AYYILDIZ %T A STRUCTURAL EQUATION MODEL TEST OF PATIENT SATISFACTION IN THE HEALTH SERVICE ORGANIZATIONS IN TRABZON CITY %D 2015 %J Uluslararası İktisadi ve İdari İncelemeler Dergisi %P 1307-9832-1307-9859 %V %N 8 %R %U
ISNAD AKYÜZ, Ahmet , AYYILDIZ, Hasan . "A STRUCTURAL EQUATION MODEL TEST OF PATIENT SATISFACTION IN THE HEALTH SERVICE ORGANIZATIONS IN TRABZON CITY". Uluslararası İktisadi ve İdari İncelemeler Dergisi / 8 (May 2015): 0-.
AMA AKYÜZ A , AYYILDIZ H . A STRUCTURAL EQUATION MODEL TEST OF PATIENT SATISFACTION IN THE HEALTH SERVICE ORGANIZATIONS IN TRABZON CITY. IJEAS. 2015; (8): 0-.
Vancouver AKYÜZ A , AYYILDIZ H . A STRUCTURAL EQUATION MODEL TEST OF PATIENT SATISFACTION IN THE HEALTH SERVICE ORGANIZATIONS IN TRABZON CITY. Uluslararası İktisadi ve İdari İncelemeler Dergisi. 2015; (8): -0.