Evaluation of the satisfaction of relatives of patients being treated in the intensive care unit

Year 2024, , 313 - 318, 30.09.2024

Metin Kılınç , Enes Çelik , Hakan Akelma

https://doi.org/10.38053/acmj.1507217

Abstract

Aims: There has been no previous study on the satisfaction of relatives of patients receiving treatment in the intensive care unit of our hospital. Our study was conducted to improve quality and service in our intensive care unit. A survey was conducted to evaluate the satisfaction of the relatives of patients receiving treatment.
Methods: The satisfaction of the relatives of the patients who were treated for at least 3 days in the 3rd Step general intensive care unit at Mardin Training and Research Hospital between 01. February 2023 and 01. June 2023 was evaluated in line with the surveys. A questionnaire was given to each patient’s relative by the attending physician to be filled out.
Results: 114 patient relatives participated in the study. 12 patient relatives did not agree to fill out the survey. 102 patient relatives filled out the satisfaction survey.
Conclusion: Waiting room in intensive care unit conditions need to be improved. In our study, we think that patient relatives have confidence in the treatments applied to their patients and are satisfied with the skills and abilities of doctors and nurses.

Keywords

Intensive care units, questionnaire, outcome and process assessment

References

• Sungono V, Hariyanto H, Soesilo TEB, et al. Cohort study of the APACHE II score and mortality for different types of intensive care unit patients. Postgraduate Med J. 2022;98:914-918. doi:10.1136/postgradmedj-2021-140376
• Naqvi IH, Mahmood K, Ziaullaha S, Kashif SM, Sharif A. Better prognostic marker in ICU-APACHE II. SOFA or SAP II! Pakistan J Med Sci. 2016;32:1146-1151. doi:10.12669/pjms.325.10080
• Parpucu ÜM, Küçük O, Aydemir S. Factors influencing morbidity and mortality rates in tertiary intensive care units in Turkey: a retrospective cross-sectional study. Healthcare (Basel). 2024;12(6):1-13. doi:10.3390/healthcare12060689
• Stricker KH, Kimberger O, Schmidlin K, Zwahlen M, Mohr U. Rothen HU. Family satisfaction in the intensive care unit: what makes the difference?. Intensive Care Med. 2009;35(12): 2051-2059. doi:10.1007/s00134-009-1611-4
• Schwarzkopf D, Behrend S, Skupin H, et al. Family satisfaction in the intensive care unit: a quantitative and qualitative analysis. Intensive Care Med. 2013;39(6):1071-1079. doi:10.1007/s00134-013-2862-7
• Johnson D, Wilson M, Cavanaugh B, Bryden C, Gudmundson D, Moodley O. Measuring the ability to meet family needs in an intensive care unit. Crit Care Med. 1998;26:266-271. doi:10.1097/00003246-199802000-00023
• Hunziker S, McHugh W, Sarnoff-Lee B, et al. Predictors and correlates of dissatisfaction with intensive care. Crit Care Med. 2012;40:1554-1565. doi:10.1097/CCM.0b013e3182451c70
• Wasser T, Pasquale MA, MatchettSC, Bryan Y, Pasquale M. Establishing reliability and validity of the critical care family satisfaction survey. Crit Care Med. 2001;29:192-196. doi:10.1097/00003246-200101000-00038
• Dodek PM, Heyland DK, Rocker GM, Cook DJ. Translating family satisfaction data into quality improvement. Crit Care Med. 2004;32:1922-1927. doi:10.1097/01.ccm.0000139920.53790.61
• Wall RJ, Engelberg RA, Downey L. Heyland DK. Curtis JR. Refinement. scoring. and validation of the family satisfaction in the intensive care unit (FS-ICU) survey. Crit Care Med. 2007;35:271-279. doi:10.1097/01.CCM.0000251122.15053.50
• Erden İA, Pamuk AG, Akıncı SB, Turgut HC, Sarıcaoğlu F, Aypar Ü. Yoğun bakım ünitesinde aile memnuniyetinin değerlendirilmesi. Türk Yoğ Bak Dern Derg. 2010;8:18-25.
• Dodek PM, Wong H, Heyland DK, et al. The relationship between organizational culture and family satisfaction in criticalcare. Crit Care Med. 2012;40:1506-12. doi:10.1097/CCM.0b013e318241e368
• Azoulay E, Chevret S, Leleu G, et al. Half the families of intensive care unit patients experience in adequate communication with physicians. Crit Care Med. 2000;28:3044-3049. doi: 10.1097/00003246-200008000-00061
• Heyland DK, Rocker GM, Dodek PM, et al. Family satisfaction with care in the intensive care unit: results of a multiple center study. Crit Care Med. 2002;30:1413-1418. doi: 10.1097/00003246-200207000-00002
• Aydın K, Tokur ME, Daş T, et al. Anestezi yoğun bakım ünitesinde hasta yakını memnuniyetinin değerlendirilmesi. DEÜ Tıp Fak Derg. 2016;30(2):61-70.
• Erdal Ç, Tunalı Y, Dilmen Ö, Akçıl F, Yentür E. Yoğun bakım ünitesinde yatan hastaların yakınlarının memnuniyetinin değerlendirilmesi. Türk Yoğ Bak Dern Derg. 2013;11:64-71. doi: 10.4274/Tybdd.36855
• İncesu E. Yoğun bakımda yatan hasta yakınlarının memnuniyetinin araştırılması. Gümüşhane Üniv Sağ Bil Derg (GÜSBD). 2018;7(4):27-37.
• Ali A, Krishnareddy K, Loney T, Hon H. Family satisfaction with intensive care services: a survey from three tertiary hospital units. Ibnosina J Med Biomed Sci. 2019;11:62-67. doi:10.4103/ijmbs.ijmbs_93_18
• Maxim T, Alvarez A, Hojberg Y, et al. Family satisfaction in thetrauma and surgical intensive care unit: another important quality measure. Trauma Surg Acute Care Open. 2019;4(1):e000302. doi:10.1136/tsaco- 2019-000302
• Akelma H, Çelik E. Yoğun bakım ve bilinci kapalı hasta ile iletişim. Kaçan H. Bayram Değer V. editörler. İçinde: Sağlikta İletişim: Disiplinler arası Çağdaş Bir Yaklaşım. Ankara: Akademisyen Yayınev Kitabevi. 2023. p.121-130.
• Min J, Kim Y, Lee JK, et al. Survey of family satisfaction with intensive care units: a prospective multicenter study. Medicine (Baltimore). 2018;97(32):e11809. doi:10.1097/MD.0000000000011809