Kendini Ayarlama ve Bağlamsal Performans: Benlik Saygısının Rolü

Emine Kale

Kendini Ayarlama ve Bağlamsal Performans: Benlik Saygısının Rolü

Abstract

Bu çalışmanın amacı, otel çalışanları açısından kendini ayarlama becerisinin bağlamsal performans üzerindeki etkisinde, benlik saygısının aracı rolünü incelemektir. Araştırmanın örneklemini Antalya’daki beş yıldızlı otel işletmelerinde çalışan 205 kişi oluşturmaktadır. Araştırmanın hipotezlerinin analizinde; yapısal eşitlik modeli kullanılmıştır. Araştırmanın sonunda; kendini ayarlama becerisinin bağlamsal performans üzerinde pozitif etkisinin olduğu olduğu ortaya çıkmıştır. Kendini ayarlama becerisinin “kendi sunumunu değiştirme yeteneği” boyutunun bağlamsal performans üzerindeki etkisinde benlik saygısının aracı rolü olduğu saptanırken, kendini ayarlama becerisinin “başkalarının anlam içeren davranışlarına duyarlılık” boyutunun bağlamsal performans üzerindeki etkisinde benlik saygısının aracı rolü ortaya çıkmamıştır. Bu çalışmanın sonuçları, otel işletmelerinde hizmet kalitesi ve verimliliğin artmasında önemli rol oynayan çalışanlarının bağlamsal performanslarının geliştirilmesi açısından yöneticilere yol gösterici olacaktır. Ancak, araştırmanın örneklemi sadece beş yıldızlı otel çalışanları ile sınırlı olduğundan sonuçların genellenebilmesi için başka çalışmalara ihtiyaç bulunmaktadır.

Keywords

Kendini Ayarlama,Bağlamsal Performans,Benlik Saygısı

References

Akgunduz, Y. (2015) “The influence of self-esteem and role stress on job performance in Hotel businesses”, International Journal of Contemporary Hospitality Management, 27 (6), 1082 – 1099.
Anderson, L. R. and Thacker, J. (1985) “Self-monitoring and sex as related to assessment center ratings and job performance”, Basic and Applied Social Psychology, 6 (4), 345–361.
Baldwin, M. W. (1992) “Relational schemas and the processing of social information”, Psychological Bulletin, 112 (3), 461-484.
Bedeian, A. G. and Day, D. V. (2004) “Can chameleons lead?”, The Leadership Quarterly, 15, 687−718.
Bellou, V., Chitiris, L. and Bellou, A. (2005) “The impact of organizational identification and self-esteem on organizational citizenship behavior: the case of Greek public hospitals”, Operational Research. An International Journal, 5 (2), 305-318.
Berent, J. (1994) Beyond shyness. How to conquer social anxieties, New York: Freside Book.
Bizzi, L., and Soda, G. (2011) “The paradox of authentic selves and chameleons: Self-monitoring, perceived job autonomy, and contextual performance”, British Journal of Management, 22, 324-339.
Blakely, G. L., Andrews, M. C. and Fuller, J. (2003) “Are chameleons good citizens? A longitudinal study of the relationship between self monitoring and organizational citizenship behavior”, Journal of Business and Psychology, 18 (2), 131–144.

Borman, W. C. and Motowidlo, S. J. (1993) “Expanding the criterion domain to include elements of contextual performance”, In N. Schmitt, & W. C. Borman (Eds.), Personnel selection in organizations (pp. 71-98). San Francisco, CA: Jossey-B.
Borman, W. C. and Motowidlo, S. J. (1997) “Task performance and contextual performance: the meaning for personnel selection research”, Human Performance,10 (2), 99-109.
Burney, L. L., Henle, C. A. and Widener, S. K. (2009) “A path model examining the relations among strategic performance measurement system characteristics, organizational justice, and extra- and in-role performance”, Accounting, Organizations and Society, 34 (3-4), 305-321.
Caligiuri, P. M., and Day, D. V. (2000) “Effects of self-monitoring on technical, contextual, and assignment-specific performance”, Group and Organization Management, 25 (2), 154-174.
Chiang C. F. and Hsieh T.S. (2012) “The impacts of perceived organizational support and psychological empowerment on job performance: the mediating effects of organizational citizenship behaviour”, International Journal of Hospitality Management, 31, 180–190.
Coopersmith, S. (1967) The Antecedents of Self-esteem, San Francisco: W. H. Freeman.
Day, D. V., Schleicher, D. J., Unckless, A. L. and Hiller, N. J. (2002) “Self monitoring personality at work: A meta –analytic investigation of construct validity”, Journal of Applied Psychology, 87 (2), 390-401.
Eissa, G., Chinchanachokchai, S. and Wyland, R. (2017) “The influence of supervisor undermining on self-esteem, creativity, and overall job performance: A multiple mediation model”, Organization Management Journal, 14 (4), 185–197.
Ferris, D. L., Lian, H., Brown, D. J., Pang, F. X. J., and Keeping, L. M. (2010) “Self-esteem level and job performance: The moderating role of self-esteem contingencies”, Personnel Psychology, 63: 561-593.
Ferris, D.L., Lian, H., Brown, D. and Morrison, R. (2015) “Ostracism, self-esteem, and job performance: when do we self-verify and when do we self-enhance?”, Academy of Management Review, 58 (1), 279-297.
Flynn, F. J., Reagans, R. E., Amanatullah, E. T. and Ames, D. R. (2006) “Helping one’s way to the top: Self-monitors achieve status by helping others and knowing who helps whom”, Journal of Personality and Social Psychology, 91 (6), 1123–1137.
Fornell, C. and Larcker, D. F. (1981) “Evaluating structural equation models with unobservable variables and measurement error”, Journal of Marketing Research, 18, 39–50.
Gangestad, S. W. and M. Snyder (2000) “Self-monitoring: appraisal and reappraisal”, Journal of Applied Psychology, 126, 530–555.
Grafton, J., Lillis, A. M. and Widener, S. K. (2010) “The role of performance measurement and evaluation in building organizational capabilities and performance, accounting”, Organizations and Society, 35 (7), 689-706.
Hair, J. F., Ringle, C. M., and Sarstedt, M. (2011) “PLS-SEM: Indeed a silver bullet”, The Journal of Marketing Theory and Practice, 19 (2), 139–152.
Hair, J.F, Black, W.C., Babin, B.J, Anderson, R.E. and Tatham, R.L. (2006) Multivariate Data Analysis (6 th Ed.) Upper Saddle River, NJ: Pearson-Prentice Hall.
Harter, S. (1996) “Teacher and classmate influences on scholastic motivation, self-esteem, and level of voice in adolescents”, In J. Juvonen & K. R. Wentzel (Eds.), Social Motivation: Understanding Children’s School Adjustment (pp. 11–42). New York: Cambridge University Press.
Hollenbeck, J. R., and Brief, A.P. (1987) “The effects of individual differences and foal origins on goal setting and performance”, Organizational Behavior and Human Decision Processes, 40, 392-414.
Ickes, W., R. Holloway, L. L. Stinson and T. G. Hoodenpyle (2006) “Self-monitoring in social interaction: the centrality of self-affect”, Journal of Personality, 74 (3), 659–684.
Inkson, J. H. K. (1978) “Self-esteem as a moderator of the relationship between job performance and job satisfaction”, Journal of Applied Psychology, 63 (2), 243-247.
Jones, E. E., Rhodewalt, F., Berglas, S., and Skelton, J. A. (1981) “Effects of strategic self-presentation on subsequent self-esteem”, Journal of Personality and Social Psychology, 41 (3), 407-421.
Judge, T. A. and Bono, J. E. (2001) “Relationship of core self-evaluations traits— self-esteem, generalized self-efficacy, locus of control, and emotional stability—with job satisfaction and job performance: A meta-analysis”, Journal of Applied Psychology, 86 (1), 80–92.
Karatepe, O. M. and Demir, E. (2014) “Linking core self-evaluations and work engagement to work-family facilitation: A study in the hotel industry”, International Journal of Contemporary Hospitality Management, 26 (2), 307-323.
Karatepe, O.M. and Sokmen, A. (2006) “The effects of work role and family role variables on psychological and behavioural outcomes of frontline employees”, Tourism Management, 27 (2), 255-268.
Kilduff, M., and David D. (1994) “Do chameleons get ahead? The effects of self-monitoring on managerial careers”, Academy of Management Journal, 37 (4), 1047-1060.
Klein, O., Snyder, M. and Livingston, R. W. (2004) “Prejudice on the stage: Self-monitoring and the public expression of group attitudes”, British Journal of Social Psychology, 43, 299-314.
Leary M.R. (2001) “The self we know and the self we show: self-esteem, self-presentation, and the maintenance of interpersonal relationships”, In G. J. O. Fletcher & M. S. Clark 2001 (Eds.), Blackwell Handbook of Social Psychology: Interpersonal Processes (pp. 457–77), Blackwell Publishers Ltd.
Leary, M. R. and Kowalski, R. M. (1990) “Impression management: A literature review and two-component model”, Psychological Bulletin, 107 (1), 34-47.
Lennox, R. D., and Wolfe, R. N. (1984) “Revision of the self-monitoring scale”, Journal of Personality and Social Psychology, 46 (6), 1349-1364.
LePine, J. A., Hanson, M., Borman, W. and Motowidlo, S. J. (2000), Contextual performance and teamwork: Implications for staffing”, In G. R. Ferris & K. M. Rowland (Eds.), Research in Personnel And Human Resources Management (Vol. 19, pp. 53–90). Stamford, CT: JAI Press.
Lippa, R. (1978) “Expressive control, expressive consistency, and the correspondence between expressive behavior and personality”. Journal of Personality, 46 (3), 438–461.
Mehra, A., Kilduff, M. and Brass, D. J. (2001) “The social networks of high and low self-monitors: Implica tions for workplace performance”, Administrative Science Quarterly, 46 (1),121-146.
Mohammed, S., Mathieu J. E. and Bartlett, A. L. (2002) “Technical-administrative task performance, leadership task performance, and contextual performance: Considering the influence of team- and task-related composition variables”, Journal of Organizational Behavior, 23 (7), 795–814.
Moser, K. and Galais, N. (2007) “Self-monitoring and job performance: The moderating role of tenure”, International Journal of Selection and Assessment, 15 (1), 83–93.
Nahum-Shani, I., Henderson, M. M., Lim, S. and Vinokur, A. D. (2014) “Supervisor support: Does supervisor support buffer or exacerbate the adverse effects of supervisor undermining?”, Journal of Applied Psychology, 99 (3), 484–503.
Pierce, J.L., Gardner, D.G., Cummings, L.L., and Dunham, R.B. (1989) “Organization-based self-esteem: construct definition, measurement, and validation”, Academy of Management Journal, 32, 622-648.
Pierce, J.L., Gardner, D.G., Dunham, R.B., and Cummings, L.L. (1993) “Moderation by organization-based self-esteem of role condition-employee response relationships”, Academy of Management Journal, 36, 271-288.
Ringle, C. M., Wende, S., and Becker, J.-M. (2015) SmartPLS 3, SmartPLS GmbH: Boenningstedt.
Rogers, C. R. (1980) “Client-Centered Psychotherapy”, In H. I. Kaplan & B. J. Sadock (Eds.). Comprehensive Textbook of Psychiatry. Baltimore: Williams and Wilkins.
Rosenberg, M. (1965) Society and The Adolescent Self Image. Princeton, NJ: Princeton University Press.
Rosenberg, M. (1979) Conceiving the self, New York: Basic Books
Rosenberg, M. (1990) “The self-concept: Social product and social force”, In M. Rosenberg & R. H. Turner (Eds.), Social psychology: Sociological perspectives (pp. 593-624). New Brunswick, NJ: Transaction Publishers.
Samenfink, W. H. (1991) “Identifying the service potential of an employee through the use of the self-monitoring scale”, Hospitality Research Journal, 15 (2), 1–10.
Skaalvik, E.M. and Hagtvet, K.A. (1990) “Academic achievement and self-concept: An analysis of causal predominance in a developmental perspective”, Journal of Personality and Social Psychology, 58 (2), 292–307.
Snyder, M. (1974), “The self-monitoring of expressive behavior”, Journal of Personality and Social Psychology, 30, 526-537.
Snyder, M. (1979) “Self-monitoring processes”, In L. Berkowitz (ed.), Advances in Experimental Social Psychology, Vol. 12, pp. 85–128. New York: Academic Press.
Snyder, M. and Gangestad, S. (1982) “Choosing social situations: Two investigations of self-monitoring processes”, Journal of Personality and Social Psychology, 43, 123–135.
Song, Z. and Chathoth, P. K. (2013) “Core self-evaluations and job performance: The mediating role of employees’ assimilation-specific adjustment factors”, International Journal of Hospitality Management, 33, 240 –249.
Tafarodi, R. W. and Swann, W. B., Jr. (1995) “Self-liking and self-competence as dimensions of global self-esteem: Initial validation of a measure”, Journal of Personality Assessment, 65 (2), 322-342.
Toegel, G., Anand N. and Kilduff M. (2007) “Emotion helpers: the role of high positive affectivity and high self-monitoring managers”, Personnel Psychology, 60 (2), 337–365.
Van Scotter, J. R. and Motowidlo, S. J. (1996), “Evidence for two factors of contextual performance: Job dedication and interpersonal facilitation”, Journal of Applied Psychology, 81, 525–531.
Vilela, B.B, González J.A., Ferrín P. F. (2010) “Salespersons’ self monitoring: Direct, indirect, and moderating effects on salespersons’ organizational citizenship behavior”, Psychology Marketing, 27 (1), 71–89.
Viswesvaren C, Ones DS. (2000) “Perspectives on models of job performance”, International Journal of Selection and Assessment, 8 (4), 216–226.
Wang, H., Law, K.S. and Chen, Z.K. (2008) “Leader-member exchange, employee performance, and work outcomes: an empirical study in the Chinese context”, The International Journal of Human Resource Management, 19 (10), 1809-1824.
Wells L.E. and Marwell G. (1976) Self-Esteem, London: Sage Publications.
Zaccaro, S. J., Foti R. J. and Kenny D. A. (1991) “Self-monitoring and trait-based variance in leadership. An investigation of leader flexibility across multiple group situations”, Journal of Applied Psychology, 76 (2), 308–315.

Details

Primary Language

English

Subjects

-

Journal Section

Research Article

Authors

Emine Kale
0000-0002-0906-0590
Türkiye

Publication Date

May 8, 2020

Submission Date

November 7, 2019

Acceptance Date

February 25, 2020

Published in Issue

Year 2020 Volume: 22 Number: 1

IZ

https://izlik.org/JA66YX33CL

Cite

RIS / Bibtex

APA

Kale, E. (2020). Kendini Ayarlama ve Bağlamsal Performans: Benlik Saygısının Rolü. Ankara Hacı Bayram Veli Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 22(1), 98-119. https://izlik.org/JA66YX33CL

AMA

1.Kale E. Kendini Ayarlama ve Bağlamsal Performans: Benlik Saygısının Rolü. Ankara Hacı Bayram Veli Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2020;22(1):98-119. https://izlik.org/JA66YX33CL

Chicago

Kale, Emine. 2020. “Kendini Ayarlama Ve Bağlamsal Performans: Benlik Saygısının Rolü”. Ankara Hacı Bayram Veli Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi 22 (1): 98-119. https://izlik.org/JA66YX33CL.

EndNote

Kale E (May 1, 2020) Kendini Ayarlama ve Bağlamsal Performans: Benlik Saygısının Rolü. Ankara Hacı Bayram Veli Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 22 1 98–119.

IEEE

[1]E. Kale, “Kendini Ayarlama ve Bağlamsal Performans: Benlik Saygısının Rolü”, Ankara Hacı Bayram Veli Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, vol. 22, no. 1, pp. 98–119, May 2020, [Online]. Available: https://izlik.org/JA66YX33CL

ISNAD

Kale, Emine. “Kendini Ayarlama Ve Bağlamsal Performans: Benlik Saygısının Rolü”. Ankara Hacı Bayram Veli Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 22/1 (May 1, 2020): 98-119. https://izlik.org/JA66YX33CL.

JAMA

1.Kale E. Kendini Ayarlama ve Bağlamsal Performans: Benlik Saygısının Rolü. Ankara Hacı Bayram Veli Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2020;22:98–119.

MLA

Kale, Emine. “Kendini Ayarlama Ve Bağlamsal Performans: Benlik Saygısının Rolü”. Ankara Hacı Bayram Veli Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, vol. 22, no. 1, May 2020, pp. 98-119, https://izlik.org/JA66YX33CL.

Vancouver

1.Emine Kale. Kendini Ayarlama ve Bağlamsal Performans: Benlik Saygısının Rolü. Ankara Hacı Bayram Veli Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi [Internet]. 2020 May 1;22(1):98-119. Available from: https://izlik.org/JA66YX33CL