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Aşırı İş Yükü Algısının İşten Ayrılma Niyeti Üzerine Etkisinde Sürekli Kaygının Aracılık Rolü

Year 2019, , 215 - 230, 30.09.2019
https://doi.org/10.29023/alanyaakademik.558557

Abstract

Bu çalışma, aşırı iş yükü algısı ile işten ayrılma niyeti arasındaki ilişkide sürekli kaygının rolünü tespit etmek amacıyla yapılmıştır. Araştırmanın verileri, bir sigara işletmesinin Isparta il genelinde görev yapan satış elemanlarından toplanmıştır. Bu kapsamda, 182 saha satış elemanından kolayda örneklem yöntemiyle elde edilen veriler, bootstrap regresyon analizi kullanılarak aracılık analizine tabi tutulmuştur. Elde edilen bulgulara göre, aşırı iş yükü algısı ile işten ayrılma niyeti ilişkisinde, sürekli kaygının aracılık rolü oynadığı tespit edilmiştir. Ulaşılan bulgular literatür doğrultusunda tartışılmış ve gelecek çalışmalar için önerilerde bulunulmuştur.

References

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  • AHMAD, A., & SAUD, S. (2016). “The Effect of Role Overload on Employee Anxiety and Organization Citizenship Behavior”. Journal of Managerial Sciences, 10(1), 45-54.
  • AIKEN Jr, L. R. (1976). “Update on Attitudes and Other Affective Variables in Learning Mathematics”. Review of Educational Research, 46(2), 293-311.
  • AJZEN, I., & FISHBEIN, M. (1980). Understanding Attitudes and Predicting Behavior. Englewood Cliffs, NJ: Prentice Hall.
  • AKDENİZ, M. O. (2018). Örgütsel Sessizliğin İşten Ayrılma Niyeti Üzerine Etkisi ve İşletmelerde Bir Uygulama. Yayınlanmamış Yüksek Lisans Tezi, Sivas Cumhuriyet Üniversitesi Sosyal Bilimler Enstitüsü, Sivas.
  • ALTAY, M., & TURUNÇ, Ö. (2018). “İş Yükü, Çalışma Yaşam Kalitesi ve İşten Ayrılma Niyeti İlişkisi: Lider-Üye Etkileşiminin ve Örgütsel Bağlılığın Aracılık Rolü”. Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 9(17), 191-229.
  • ANDERSON, J. C., & GERBING, D. W. (1984). “The Effect of Sampling Error on Convergence, Improper Solutions, and Goodness-Of-Fit Indices for Maximum Likelihood Confirmatory Factor Analysis”. Psychometrika, 49(2), 155–173.
  • AYCAN, Z., ESKİN, M., & YAVUZ, S. (2007). Hayat Dengesi: İş, Aile ve Özel Hayatı Dengeleme Sanatı. İstanbul: Sistem Yayıncılık.
  • BARON, R. M., & KENNY, D. A. (1986). “The Moderator–Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations”. Journal of Personality and Social Psychology,51(6), 1173-1182.
  • BOLAT, O. (2011). “İş Yükü, İş Kontrolü ve Tükenmişlik İlişkisi”. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 25(2), 87-101.
  • BRYMAN, A., & CRAMER, D. (2005). Quantitative Data Analysis with SPSS 12 and 13: A Guide for Social Scientists. New York: Routledge. Taylor & Francis Group.
  • BYRD, T. G., COCHRAN, J. K., SILVERMAN, I. J., & BLOUNT, W. R. (2000). “Behind Bars: An Assessment of the Effects of Job Satisfaction, Job-Related Stress, and Anxiety on Jail Employees’ Inclinations to Quit”. Journal of Crime and Justice, 23(2), 69-93.
  • CAPLAN, R. D., & JONES, K. W. (1975). “Effects of Work Load, Role Ambiguity, and Type a Personality on Anxiety, Depression, and Heart Rate”. Journal of Applied Psychology, 60(6), 713-719.
  • DE CROON, E. M., SLUITER, J. K., BLONK, R. W., BROERSEN, J. P., & FRINGS-DRESEN, M. H. (2004). “Stressful Work, Psychological Job Strain, and Turnover: A 2-Year Prospective Cohort Study of Truck Drivers”. Journal of Applied Psychology, 89(3), 442.
  • DEMİRAL, Y., ÜNAL, B., KILIÇ, B., SOYSAL, A., BİLGİN, A. C., UÇKU, R., & THEORELL, T. (2007). “İş Stresi Ölçeğinin İzmir Konak Belediyesi’nde Çalışan Erkek İşçilerde Geçerlik ve Güvenilirliğinin İncelenmesi”. Toplum Hekimliği Bülteni, 26(1), 11-18.
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  • DHURUP, M., KEYSER, E., & SURUJLAL, J. (2015). “The Psychological Contract, Violation of the Psychological Contract, Work-Related Anxiety and Intention to Quit of Sport Coaches in South Africa”. African Journal for Physical Health Education, Recreation and Dance, 21(Supplement 1), 195-208.
  • DUXBURY, L., & HALINSKI, M. (2014). “Dealing with the “Grumpy Boomers”: Re-Engaging the Disengaged and Retaining Talent”. Journal of Organizational Change Management, 27(4), 660-676.
  • FRENCH, J. R. P., Jr., & KAHN, R. L. (1962). “Work, Health and Satisfaction”. Journal of Social Issues, 18(3), 1– 47.
  • GÖKKAYA, Ö. (2014). “Yerel Yönetimlerde İş-Yaşam Dengesi ve Çalışan Davranışı İlişkisinin İncelenmesi: Kocaeli Belediyeleri Örneği”. Elektronik Mesleki Gelişim ve Araştırmalar Dergisi, 2, 1-18.
  • GÜMÜŞTEKİN, G. E., & ÖZTEMİZ, A. B. (2005). “Örgütlerde Stresin Verimlilik ve Performansla Etkileşimi”. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 14(1), 271-288.
  • GÜRBÜZ, S., & BAYIK, M. E. (2018). “Aracılık Modellerinin Analizinde Modern Yaklaşım: Baron ve Kenny Yöntemi Artık Terk Edilmeli Mi?”. 6. Örgütsel Davranış Bildiri Kitabı, 30-45.
  • HETTY VAN EMMERIK, I. J., BAKKER, A. B., & EUWEMA, M. C. (2009). “Explaining Employees' Evaluations of Organizational Change with the Job-Demands Resources Model”. Career Development International, 14(6), 594-613.
  • HOVARDAOĞLU, S. (1997). “Stres Belirtileri İle Durumsal ve Sürekli Kaygının Yordanması”. Kriz Dergisi, 5(2), 127-134.
  • ILIES, R., DIMOTAKIS, N., & DE PATER, I. E. (2010). “Psychological and Physiological Reactions to High Workloads: Implications for Well‐Being”. Personnel Psychology, 63(2), 407-436.
  • IVERSON, R. D., & DEERY, M. (1997). “Turnover Culture in the Hospitality Industry”. Human Resource Management Journal, 7(4), 71-82.
  • JACOBS, E. J., & ROODT, G. (2011). “The Mediating Effect of Knowledge Sharing Between Organisational Culture and Turnover Intentions of Professional Nurses”. South African Journal of Information Management, 13(1), 1-6.
  • JENSEN, J. M., PATEL, P. C., & MESSERSMITH, J. G. (2013). High-Performance Work Systems and Job Control: Consequences for Anxiety, Role Overload, and Turnover Intentions. Journal of Management, 39(6), 1699-1724.
  • JEX, S. M. (1998). Stress and Job Performance: Theory, Research, and Implications for Managerial Practice. Thousand Oaks, CA: Sage.
  • JONES, E., ROBERTS, J. A., & CHONKO, L. B. (2000). “Motivating Sales Entrepreneurs to Change: A Conceptual Framework of Factors Leading to Successful Change Management Initiatives in Sales Organizations”. Journal of Marketing Theory and Practice, 8(2), 37-49.
  • JORESKOG, K., & SORBOM, D. (1993). LISREL 8: Structural Equation Modeling with the Simplis Command Language. Chicago, IL: Scientific Software International Inc.
  • KARASEK Jr, R. A. (1979). Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign. Administrative Science Quarterly, 24, 285-308.
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  • KAYA, M. A., & VAROL, K. (2004). “İlahiyat Fakültesi Öğrencilerinin Durumluk-Sürekli Kaygı Düzeyleri ve Kaygı Nedenleri (Samsun Örneği)”. Ondokuz Mayıs Üniversitesi İlahiyat Fakültesi Dergisi, 17(17), 31-63.
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The Mediating Role of Trait Anxiety in the Effects of Work Overload on Turnover Intention

Year 2019, , 215 - 230, 30.09.2019
https://doi.org/10.29023/alanyaakademik.558557

Abstract

This study was carried out to determine the role of trait anxiety in the relationship between the work overload perception and turnover intention. The data of the study was collected from the salespersons of Isparta province. In this context, the data obtained from 182 salespersons with convenienve sampling method were subjected to mediation analysis using bootstrap regression analysis. According to the findings, it was found that trait anxiety plays an mediating role in the relation of work overload perception and turnover intention. The findings were discussed in the light of the literature and recommendations were made for future studies.

References

  • --- (2013). “Understanding Ergonomics at Work”. Health and Safety Executive Publication, Free Leaflets. http://www.hse.gov.uk/pubns/indg90.pdf; Erişim Tarihi: 10.04.2018.
  • AHMAD, A., & SAUD, S. (2016). “The Effect of Role Overload on Employee Anxiety and Organization Citizenship Behavior”. Journal of Managerial Sciences, 10(1), 45-54.
  • AIKEN Jr, L. R. (1976). “Update on Attitudes and Other Affective Variables in Learning Mathematics”. Review of Educational Research, 46(2), 293-311.
  • AJZEN, I., & FISHBEIN, M. (1980). Understanding Attitudes and Predicting Behavior. Englewood Cliffs, NJ: Prentice Hall.
  • AKDENİZ, M. O. (2018). Örgütsel Sessizliğin İşten Ayrılma Niyeti Üzerine Etkisi ve İşletmelerde Bir Uygulama. Yayınlanmamış Yüksek Lisans Tezi, Sivas Cumhuriyet Üniversitesi Sosyal Bilimler Enstitüsü, Sivas.
  • ALTAY, M., & TURUNÇ, Ö. (2018). “İş Yükü, Çalışma Yaşam Kalitesi ve İşten Ayrılma Niyeti İlişkisi: Lider-Üye Etkileşiminin ve Örgütsel Bağlılığın Aracılık Rolü”. Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 9(17), 191-229.
  • ANDERSON, J. C., & GERBING, D. W. (1984). “The Effect of Sampling Error on Convergence, Improper Solutions, and Goodness-Of-Fit Indices for Maximum Likelihood Confirmatory Factor Analysis”. Psychometrika, 49(2), 155–173.
  • AYCAN, Z., ESKİN, M., & YAVUZ, S. (2007). Hayat Dengesi: İş, Aile ve Özel Hayatı Dengeleme Sanatı. İstanbul: Sistem Yayıncılık.
  • BARON, R. M., & KENNY, D. A. (1986). “The Moderator–Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations”. Journal of Personality and Social Psychology,51(6), 1173-1182.
  • BOLAT, O. (2011). “İş Yükü, İş Kontrolü ve Tükenmişlik İlişkisi”. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 25(2), 87-101.
  • BRYMAN, A., & CRAMER, D. (2005). Quantitative Data Analysis with SPSS 12 and 13: A Guide for Social Scientists. New York: Routledge. Taylor & Francis Group.
  • BYRD, T. G., COCHRAN, J. K., SILVERMAN, I. J., & BLOUNT, W. R. (2000). “Behind Bars: An Assessment of the Effects of Job Satisfaction, Job-Related Stress, and Anxiety on Jail Employees’ Inclinations to Quit”. Journal of Crime and Justice, 23(2), 69-93.
  • CAPLAN, R. D., & JONES, K. W. (1975). “Effects of Work Load, Role Ambiguity, and Type a Personality on Anxiety, Depression, and Heart Rate”. Journal of Applied Psychology, 60(6), 713-719.
  • DE CROON, E. M., SLUITER, J. K., BLONK, R. W., BROERSEN, J. P., & FRINGS-DRESEN, M. H. (2004). “Stressful Work, Psychological Job Strain, and Turnover: A 2-Year Prospective Cohort Study of Truck Drivers”. Journal of Applied Psychology, 89(3), 442.
  • DEMİRAL, Y., ÜNAL, B., KILIÇ, B., SOYSAL, A., BİLGİN, A. C., UÇKU, R., & THEORELL, T. (2007). “İş Stresi Ölçeğinin İzmir Konak Belediyesi’nde Çalışan Erkek İşçilerde Geçerlik ve Güvenilirliğinin İncelenmesi”. Toplum Hekimliği Bülteni, 26(1), 11-18.
  • DERYA, S. (2008). Crossover of Work-Family Conflict: Antecedent and Consequences of Crossover Process in Dual-Earner Couples. Yayımlanmamış Doktora Tezi, Koç Üniversitesi Sosyal Bilimler Enstitüsü, İstanbul.
  • DHURUP, M., KEYSER, E., & SURUJLAL, J. (2015). “The Psychological Contract, Violation of the Psychological Contract, Work-Related Anxiety and Intention to Quit of Sport Coaches in South Africa”. African Journal for Physical Health Education, Recreation and Dance, 21(Supplement 1), 195-208.
  • DUXBURY, L., & HALINSKI, M. (2014). “Dealing with the “Grumpy Boomers”: Re-Engaging the Disengaged and Retaining Talent”. Journal of Organizational Change Management, 27(4), 660-676.
  • FRENCH, J. R. P., Jr., & KAHN, R. L. (1962). “Work, Health and Satisfaction”. Journal of Social Issues, 18(3), 1– 47.
  • GÖKKAYA, Ö. (2014). “Yerel Yönetimlerde İş-Yaşam Dengesi ve Çalışan Davranışı İlişkisinin İncelenmesi: Kocaeli Belediyeleri Örneği”. Elektronik Mesleki Gelişim ve Araştırmalar Dergisi, 2, 1-18.
  • GÜMÜŞTEKİN, G. E., & ÖZTEMİZ, A. B. (2005). “Örgütlerde Stresin Verimlilik ve Performansla Etkileşimi”. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 14(1), 271-288.
  • GÜRBÜZ, S., & BAYIK, M. E. (2018). “Aracılık Modellerinin Analizinde Modern Yaklaşım: Baron ve Kenny Yöntemi Artık Terk Edilmeli Mi?”. 6. Örgütsel Davranış Bildiri Kitabı, 30-45.
  • HETTY VAN EMMERIK, I. J., BAKKER, A. B., & EUWEMA, M. C. (2009). “Explaining Employees' Evaluations of Organizational Change with the Job-Demands Resources Model”. Career Development International, 14(6), 594-613.
  • HOVARDAOĞLU, S. (1997). “Stres Belirtileri İle Durumsal ve Sürekli Kaygının Yordanması”. Kriz Dergisi, 5(2), 127-134.
  • ILIES, R., DIMOTAKIS, N., & DE PATER, I. E. (2010). “Psychological and Physiological Reactions to High Workloads: Implications for Well‐Being”. Personnel Psychology, 63(2), 407-436.
  • IVERSON, R. D., & DEERY, M. (1997). “Turnover Culture in the Hospitality Industry”. Human Resource Management Journal, 7(4), 71-82.
  • JACOBS, E. J., & ROODT, G. (2011). “The Mediating Effect of Knowledge Sharing Between Organisational Culture and Turnover Intentions of Professional Nurses”. South African Journal of Information Management, 13(1), 1-6.
  • JENSEN, J. M., PATEL, P. C., & MESSERSMITH, J. G. (2013). High-Performance Work Systems and Job Control: Consequences for Anxiety, Role Overload, and Turnover Intentions. Journal of Management, 39(6), 1699-1724.
  • JEX, S. M. (1998). Stress and Job Performance: Theory, Research, and Implications for Managerial Practice. Thousand Oaks, CA: Sage.
  • JONES, E., ROBERTS, J. A., & CHONKO, L. B. (2000). “Motivating Sales Entrepreneurs to Change: A Conceptual Framework of Factors Leading to Successful Change Management Initiatives in Sales Organizations”. Journal of Marketing Theory and Practice, 8(2), 37-49.
  • JORESKOG, K., & SORBOM, D. (1993). LISREL 8: Structural Equation Modeling with the Simplis Command Language. Chicago, IL: Scientific Software International Inc.
  • KARASEK Jr, R. A. (1979). Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign. Administrative Science Quarterly, 24, 285-308.
  • KATZ, D., & KAHN, R. L. (1978). The Social Psychology of Organizations (2nd ed.). New York, NY: Wiley.
  • KAYA, M. A., & VAROL, K. (2004). “İlahiyat Fakültesi Öğrencilerinin Durumluk-Sürekli Kaygı Düzeyleri ve Kaygı Nedenleri (Samsun Örneği)”. Ondokuz Mayıs Üniversitesi İlahiyat Fakültesi Dergisi, 17(17), 31-63.
  • KILIÇ, R., & ÖZAFŞARLIOĞLU SAKALLI, S. (2013). “Örgütlerde Stres Kaynaklarının Çalışanların İş-Aile Çatışması Üzerine Etkisi”. Uşak Üniversitesi Sosyal Bilimler Dergisi, 6(3), 208-237.
  • KIRMEYER, S. L., & DOUGHERTY, T. W. (1988). “Work Load, Tension, and Coping: Moderating Effects of Supervisor Support”. Personnel Psychology, 41(1), 125-139.
  • KLINE, R. B. (1998). Principles and Practice of Structural Equation Modeling. New York: Guilford Press.
  • KORKMAZ, Z. (2012). Yeni Doğan Hemşirelerinde İş Analizi ve İş Yükü. Yayınlanmamış Doktora Tezi, Erciyes Üniversitesi Sağlık Bilimleri Enstütüsü, Kayseri.
  • KÜÇÜKUSTA, D. (2007). Konaklama İşletmelerinde İş-Yaşam Dengesinin Çalışma Yaşamı Kalitesi Üzerindeki Etkisi. Yayınlanmamış Doktora Tezi, Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü, İzmir.
  • LAI, S. L., CHANG, J., & HSU, L. Y. (2012). “Does Effect of Workload on Quality of Work Life Vary With Generations?”. Asia Pacific Management Review, 17(4), 437-451.
  • MASLACH, C., & SCHAUFELI, W. B. (1993). “Historical and Conceptual Development of Burnout”. İçinde W. B. Schaufeli, C. Maslach, & T. Marek (Eds.), Professional Burnout: Recent Developments in Theory and Research (ss. 1–16). Washington, DC: Taylor & Francis.
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There are 65 citations in total.

Details

Primary Language Turkish
Subjects Economics
Journal Section Makaleler
Authors

Tahsin Akçakanat 0000-0001-9414-6868

Hasan Hüseyin Uzunbacak 0000-0002-3297-1659

Publication Date September 30, 2019
Acceptance Date May 13, 2019
Published in Issue Year 2019

Cite

APA Akçakanat, T., & Uzunbacak, H. H. (2019). Aşırı İş Yükü Algısının İşten Ayrılma Niyeti Üzerine Etkisinde Sürekli Kaygının Aracılık Rolü. Alanya Akademik Bakış, 3(3), 215-230. https://doi.org/10.29023/alanyaakademik.558557