The Mediating Role of Person-organization fit on the Effect of Leader Support and Social Support on Job Satisfaction in Nurses

Year 2020, , 561 - 576, 30.09.2020

İrfan Akkoç , Aysun Türe

https://doi.org/10.29023/alanyaakademik.709919

Abstract

The aim of this study was to investigate the mediating role of person-organization fit in the effect of social support and leader support on the job satisfaction of the nurses. The nurses (N=550) working in a university hospital in the province of Eskişehir composed the sample. In this study, the relationships between the variables in the study were determined by analzing the data collected from 421 nurses by using the questionnaire form. The relationships between the variables of the study were analyzed by statistical methods such as factor analysis, correlation analysis, regression analysis, and Sobel tests. In conclusion, it was determined that person-organization fit had a partial mediating role on the effect of leader support on job satisfaction while it had a full mediating role on the effect of social support effect on job satisfaction.

Keywords

leader support, social support, job satisfaction, person-organization fit

References

• ACKFELDT, A. L., & COOTE, L. V. (2005). “A study of organizational citizenship behaviors in a retail setting”, Journal of Business Research, 58(2): 151-159.
• ADAMS, A., & BOND, S. (2000). “Hospital nurses’ job satisfaction, individual and organizational characteristics”, Journal of Advanced Nursing, 32(3): 536-543.
• AKKOÇ, İ., TURUNÇ, Ö, & ÇALİŞKAN, A. (2011). “Gelişim kültürü ve lider desteğinin yenilikçi davranış ve iş performansına etkisi: İş-aile çatışmasının aracılık rolü”, ISGUC the Journal of Industrial Relations and Human Resources, 13(4): 83-114.
• AL HAMDAN, Z., MANOJLOVİCH, M., & TANİMA, B. (2017). “Jordanian nursing work environments, intent to stay, and job satisfaction”, Journal of Nursing Scholarship, 49(1): 103-110.
• ALLEN, D. G., SHORE, L. M., & GRİFFETH, R. W. (2003). “The role of perceived organizational support and supportive human resource practices in the turnover process”, Journal of Management, 29(1): 99-118.
• ASTUTİ, S. D. (2010). “Model Person-Organization Fit (PO Fit Model) Terhadap Kepuasan Kerja, Komitmen Organisasional Dan Kinerja Karyawan”, Jurnal Bisnis dan Ekonomi, 17(1): 43-60.
• BARON, R. M. & KENNY, D. A. (1986). “The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic and Tactical Considerations”, Journal of Personality and Social Psychology, 51(6): 1173-1182.
• BEHERY, M. H. (2009). “Person/organization job-fitting and affective commitment to the organization: Perspectives from the UAE”, Cross Cultural Management: An International Journal, 16(2): 179-196.
• BOAMAH, S. A., LASCHİNGER, H. K. S., WONG, C., & CLARKE, S. (2018). “Effect of transformational leadership on job satisfaction and patient safety outcomes”, Nursing Outlook, 66(2):180-189.
• CABLE, D. M., & DERUE, D. S. (2002). “The convergent and discriminant validity of subjective fit perceptions”, Journal of Applied Psychology, 87(5): 875-884.
• ÇAM, O. & YILDIRIM, S. (2010). “Hemşirelerde iş doyumu ve etkileyen faktörler”, Türkiye Klinikleri, Journal of Nursing, 2(1): 64-70.
• CHEN, C. K., LİN, C., WANG, S. H., & HOU, T. H. (2009). “A study of job stress, stress coping strategies, and job satisfaction for nurses working in middle-level hospital operating rooms”, Journal of Nursing Research,17(3):199-211.
• CHEN, F. C., KU, E., SHYR, Y. H., CHEN, F. H., & CHOU, S. S. (2009). “Job demand, emotional awareness, and job satisfaction in internships: The moderating effect of social support”, Social Behavior and Personality: an International Journal,37(10):1429-1440.
• CHEN, P., SPARROW, P., & COOPER, C. (2016). “The relationship between person-organization fit and job satisfaction”, Journal of Managerial Psychology, 31(5): 946-959.
• CHEN, Z., SUN, H., LAM, W., HU, Q., HUO, Y., & ZHONG, J. A. (2012). “Chinese hotel employees in the smiling masks: Roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance”, The International Journal of Human Resource Management, 23(4): 826-845.
• CHEN, W. T., & YİCK, S. Y. (2016). “An investigation of nurses’ job satisfaction in a private hospital and its correlates”, The Open Nursing Journal, 10(6): 99-112.
• COBB, S. (1976). “Social support as a moderator of life stress” , Psychosomatic Medicine, 38(5): 300-314.
• COPANİTSANOU, P., FOTOS, N., & BROKALAKİ, H. (2017). “Effects of work environment on patient and nurse outcomes”, British Journal of Nursing, 26(3): 172-176.
• CORTESE, C. G., COLOMBO, L., & GHİSLİERİ, C. (2010). “Determinants of nurses’ job satisfaction: the role of work–family conflict, job demand, emotional charge and social support”, Journal of Nursing Management, 18(1): 35-43.
• CURRİVAN, D. B. (1999). “The causal order of job satisfaction and organizational commitment in models of employee turnover”, Human Resource Management Review, 9(4): 495-524.
• DAWIS, R. V., LOFQUIST, L. H., & WEISS, D. J. (1968). “A theory of work adjustment: A revision”, Minnesota Studies in Vocational Rehabilitation. 23(15):
• DE CONINCK, J. B., & JOHNSON, J. T. (2009). “The effects of perceived supervisor support, perceived organizational support, and organizational justice on turnover among salespeople”, Journal of Personal Selling & Sales Management, 29(4): 333-350.
• EISENBERGER, R., STINGLHAMBER, F., VANDENBERGHE, C., SUCHARSKI, I. L., & RHOADES, L. (2002). “Perceived supervisor support: Contributions to perceived organizational support and employee retention”, Journal of Applied Psychology, 87(3): 565-573.
• FAN, P. (2018). “Person–organization fit, work–family balance, and work attitude: The moderated mediating effect of supervisor support” , Social Behavior and Personality: an international journal, 46(6): 995-1010.
• FARRELL, D., & RUSBULT, C. E. (1981). “Exchange variables as predictors of job satisfaction, job commitment, and turnover: The impact of rewards, costs, alternatives, and investments”, Organizational Behavior and Human Performance, 28(1): 78-95.
• FINFGELD-CONNETT, D. (2005). “Telephone social support or nursing presence? Analysis of a nursing intervention”, Qualitative Health Research, 15(1): 19-29.
• FINN, C.P. (2001). “Autonomy: an important component for nurses”, Job Satisfaction International Journal of Nursing Studies, 38(3): 349-357.
• FISHER, C. D. (2000). “Mood and emotions while working: missing pieces of job satisfaction?”, Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 21(2): 185-202.
• GALLETTA, M., PORTOGHESE, I., PENNA, M. P., BATTİSTELLİ, A., & SAİANİ, L. (2011). “Turnover intention among Italian nurses: The moderating roles of supervisor support and organizational support”, Nursing & Health Sciences, 13(2): 184-191.
• GILLET, N., COLOMBAT, P., MICHINOV, E., PRONOST, A. M., & FOUQUEREAU, E. (2013). “Procedural justice, supervisor autonomy support, work satisfaction, organizational identification and job performance: The mediating role of need satisfaction and perceived organizational support”, Journal of Advanced Nursing, 69(11): 2560-2571.
• GILLET, N., FOUQUEREAU, E., COİLLOT, H., COUGOT, B., MORET, L., DUPONT, S., & COLOMBAT, P. (2018). “The effects of work factors on nurses’ job satisfaction, quality of care and turnover intentions in oncology”, Journal of Advanced Nursing, 74(5): 1208-1219.
• GLEASON-WYNN, P., & MINDEL, C. H. (1999). “A proposed model for predicting job satisfaction among nursing home social workers”, Journal of Gerontological Social Work, 32(3): 65-79.
• HAMAİDEH, S. H. (2011). “Burnout, social support, and job satisfaction among Jordanian mental health nurses”, Issues in Mental Health Nursing, 32(4): 234-242.
• HOFFMAN, B. J., & WOEHR, D. J. (2006). “A quantitative review of the relationship between person–organization fit and behavioral outcomes”, Journal of Vocational Behavior, 68(3): 389-399.
• HUANG, M. P., CHENG, B. S., & CHOU, L. F. (2005). “Fitting in organizational values: The mediating role of person-organization fit between CEO charismatic leadership and employee outcomes”, International Journal of Manpower, 26(1): 35-49.
• HUNT, D. (2014). “Does value congruence between nurses and supervisors effect job satisfaction and turnover?” Journal of Nursing Management, 22(5): 572-582.
• ILIES, R., NAHRGANG, J. D., & MORGESON, F. P. (2007). “Leader-member exchange and citizenship behaviors: A meta-analysis”, Journal of Applied Psychology, 92(1): 269.
• JAYASURİYAR, R., WHİTTAKER, M., HALİM, G. & MATİNEAU, T. (2012). “Rural health workers and their work environment the role at ınter personel factors on job satisfaction of nurses in rural paua New Guinea”, Biomedcentral Health Services Research, 12(6): 156.
• JUDGE, T. A., & KAMMEYER-MUELLER, J. D. (2012). “Job attitudes”, Annual Review of Psychology, 63: 341-367.
• KATH, L. M., STICHLER, J. F., & EHRHART, M. G. (2012). “Moderators of the negative outcomes of nurse manager stress”, Journal of Nursing Administration, 42(4): 215-221.
• KAUPPİLA, O. P. (2016). “When and how does LMX differentiation influence followers’ work outcomes? The interactive roles of one's own LMX status and organizational context”, Personnel Psychology, 69(2): 357-393.
• KOSSEK, E. E., PICHLER, S., BODNER, T., & HAMMER, L. B. (2011). “Workplace social support and work–family conflict: A meta‐analysis clarifying the influence of general and work–family‐specific supervisor and organizational support”, Personnel Psychology, 64(2): 289-313.
• KRISTOF, A. L. (1996). “Person‐organization fit: An integrative review of its conceptualizations, measurement, and implications”, Personnel Psychology, 49(1):1-49.
• KRISTOF‐BROWN, A. L., ZIMMERMAN, R. D., & JOHNSON, E. C. (2005). “Consequences of Indıvıduals'fıt At Work: A Meta‐Analysıs of Person–Job, Person–Organızatıon, Person–Group, And Person–Supervısor Fıt”, Personnel Psychology, 58(2): 281-342.
• KWAK, C., CHUNG, B. Y., XU, Y. & EUN-JUNG, C. (2010). “Relationship of job satisfaction with perceived organizational support and quality of care among South Korean nurses: A questionnaire survey”, International Journal of Nursing Studies, 47(10): 1292-1298.
• LANGFORD, C.P., BROWSHER, J., MALONEY, J.P., & LILLIS, P.P., (1997). “Social support: a conceptual analysis”, Journal of Advanced Nursing, 25(1): 95-100.
• LASCHINGER, H. K. S., WONG, C. A., & GRECO, P. (2006). “The impact of staff nurse empowerment on person-job fit and work engagement/burnout” , Nursing Administration Quarterly, 30(4): 358-367.
• LİAO, H. & CHUANG, A. (2007). “Transforming service employees and climate: a multilevel, multisource examination of transformational leadership in building long-term service relationships”, The Journal of Applied Psychology, 92(4): 1006-1019.
• LIRIO, P., LİTUCHY, T. R., INES MONSERRAT, S., OLİVAS-LUJAN, M. R., DUFFY, J. A., FOX, S., & SANTOS, N. (2007). “Exploring career-life success and family social support of successful women in Canada, Argentina and Mexico”, Career Development International, 12(1): 28-50.
• MARCINKUS, W. C., WHELAN-BERRY, K. S., & GORDON, J. R. (2007). “The relationship of social support to the work-family balance and work outcomes of midlife women” ,Women in Management Review, 22(2): 86-111.
• MEGLİNO, B. M., RAVLİN, E. C., & ADKİNS, C. L. (1989). “A work values approach to corporate culture: A field test of the value congruence process and its relationship to individual outcomes”, Journal of Applied Psychology, 74(3): 424-432.
• MEYER, J. P. HECHT, T. D., GILL, H., & TOPLONYTSKY, L. (2010). “Person–organization (culture) fit and employee commitment under conditions of organizational change: A longitudinal study” , Journal of Vocational Behavior,76(3): 458-473.
• MONEKE, N., & UMEH, O. J. (2015). “Factors Influencing Critical Care Nurses' Perception of Their Overall Job Satisfaction: An Empirical Study”, The Journal of Nursing Administration, 45(10): 45-51.
• MOURA, D., ORGAMBÍDEZ-RAMOS, A., & GONÇALVES, G. (2014). “Role stress and work engagement as antecedents of job satisfaction: Results from Portugal”, Europe’s Journal of Psychology, 10(2): 291-300.
• NETEMEYER, R. G., BOLES, J. S., MCKEE, D. O., & MCMURRIAN, R. (1997). “An investigation into the antecedents of organizational citizenship behaviors in a personal selling context”, Journal of Marketing, 61(3): 85-98.
• ORGAMBÍDEZ-RAMOS, A., BORREGO-ALÉS, Y., & MENDOZA-SİERRA, I. (2014). “Role stress and work engagement as antecedents of job satisfaction in Spanish workers”, Journal of Industrial Engineering and Management, 7(1): 360-372.
• PENDER, N. J. (2011). Health promotion model manual. http://hdl.handle.net/2027.42/85350
• PODSAKOFF, P. M., MACKENZIE, S. B., & BOMMER, W. H. (1996). “Transformational leader behaviors and substitutes for leadership as determinants of employee satisfaction, commitment, trust, and organizational citizenship behaviors”, Journal of Management, 22(2): 259-298.
• POHL, S., & GALLETTA, M. (2017). “The role of supervisor emotional support on individual job satisfaction: A multilevel analysis”, Applied Nursing Research, 33: 61-66.
• RISMAN, K. L. ERICKSON, R. J. & DIEFENDORFF, J. M. (2016). “The impact of person-organization fit on nurse job satisfaction and patient care quality” , Applied Nursing Research, 31: 121-125.
• SCHNEIDER, B., GOLDSTIEIN, H. W., & SMITH, D. B. (1995). “The ASA framework: An update”, Personnel Psychology, 48(4): 747-773.
• SEO, Y., KO, J., & PRICE, J. L. (2004). “The determinants of job satisfaction among hospital nurses: a model estimation in Korea”, International Journal of Nursing Studies, 41(4): 437-446.
• SİNGH, J. (2000). “Performance productivity and quality of frontline employees in service organizations”, Journal of Marketing, 64(2): 15-34.
• SONG, Z., & CHATHOTH, P. K. (2011). “Intern newcomers’ global self-esteem, overall job satisfaction, and choice intention: Person-organization fit as a mediator”, International Journal of Hospitality Management, 30(1): 119-128.
• SRİDHARAN, S., LİYANAGE, U., & WİCKRAMASİNGHE, S. C. (2009). “Impact of Individual Factors on Job Satisfaction of Nursing Oficers in Sri Lankan Government Hospitals”, Sri Lanka J Manag, 14(1): 48-70.
• STINGLHAMBER, F., & VANDENBERGHE, C. (2003). “Organizations and supervisors as sources of support and targets of commitment: A longitudinal study”, Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 24(3): 251-270.
• THEORELL, T., KARASEK, R. A., & ENEROTH, P. (1990). “Job strain variations in relation to plasma testosterone fluctuations in working men‐a longitudinal study”, Journal of İnternal Medicine, 227(1): 31-36.
• TOTTERDELL, P., & HOLMAN, D. (2003). “Emotion regulation in customer service roles: Testing a model of emotional labor”, Journal of Ocupational Health Psychology, 8(1): 55-73.
• TOURANGEAU, A. N. N., CRANLEY, L., S. L, H. K., & PACHİS, J. (2010). “ Relationships among leadership practices, work environments, staff communication and outcomes in long‐term care” , Journal of Nursing Management, 18(8):1060-1072.
• TURUNÇ, Ö., & ÇELİK, M. (2012). “İş Tatmini-Kişi Örgüt Uyumu ve Amire Güven-Kişi-Örgüt Uyumu İlişkisinde Dağıtım Adaletinin Düzenleyici Rolü” , ISGUC The Journal of Industrial Relations and Human Resources, 14(2): 57-78.
• VANDENBERGHE, M., MBAZZİ, F. B., & VERHOEVEN, C. (2012). “Job conditions, job satisfaction, somatic complaints and burnout among East African nurses”, Journal of Clinical Nursing, 21(11-12): 1763-1775.
• VANCOUVER, J. B., MİLLSAP, R. E., & PETERS, P. A. (1994). “Multilevel analysis of organizational goal congruence”, Journal of Applied Psychology, 79(5): 666-679.
• VERPLANKEN, B. (2004). “Value congruence and job satisfaction among nurses: a human relations perspective”, International Journal of Nursing Studies, 41(6): 599-605.
• VİLELA, B. B., GONZÁLEZ, J. A. V., & FERRÍN, P. F. (2008). “Person–organization fit, OCB and performance appraisal: Evidence from matched supervisor–salesperson data set in a Spanish context”, Industrial Marketing Management, 37(8): 1005-1019.
• XİAOJUN, W., & SHİZONG, L. (2010). “The Research on Knowledge Worker's Person-organization Fit (POF)” , In 2010 Third International Conference on Knowledge Discovery and Data Mining, 119-125.
• ZHANG, M., YAN, F., WANG, W., & Lİ, G. (2017). “Is the effect of person-organisation fit on turnover intention mediated by job satisfaction? A survey of community health workers in China”, BMJ open, 7(2): 1-8.