MEDIATING ROLE OF ORGANIZATIONAL CYNICISM IN THE RELATIONSHIP BETWEEN PERCEIVED ORGANIZATIONAL OBSTRUCTION AND TASK SABOTAGE IN HOTEL BUSINESSES

Year 2023, Volume: 24 Issue: 1, 425 - 450, 27.03.2023

Aslı Özge Özgen Çiğdemli , Mehmet Selman Kobanoğlu , Selen Uygungil Erdoğan

https://doi.org/10.53443/anadoluibfd.1227773

Abstract

The main purpose of this study is to examine the relationships between organizational obstruction, task sabotage and organizational cynicism and to determine whether organizational cynicism has a mediating role in this relationship. For this purpose, the study was designed with a quantitative research model and correlational research design, the data were collected from 424 employees working in four and five-star hotels in Antalya by face-to-face and online survey technique, and structural equation modeling was used for analysing the data. According to the results, a positive and significant relationship was found between the organizational obstruction perceptions and task sabotage behavior of hotel employees. In addition, it is among the results obtained that there is a positive and significant relationship between organizational cynicism and perceived organizational obstruction and task sabotage, while organizational cynicism has not a mediating role. In this context, as long as the obstacles perceived by the organization are not removed, the employees in the hotels may develop cynical behaviors and have tendencies to sabotage the task. It is expected that the study will contribute to the literature in terms of revealing the relationship between organizational obstruction and task sabotage.

Keywords

Organizational obstruction, task sabotage, organizational cynicism, social exchange theory, hotel employees

OTEL İŞLETMELERİNDE ALGILANAN ÖRGÜTSEL ENGEL VE GÖREV SABOTAJI İLİŞKİSİNDE ÖRGÜTSEL SİNİZMİN ARACILIK ROLÜ

Abstract

Bu çalışmanın temel amacı örgütsel engel, görev sabotajı ve örgütsel sinizm arasındaki ilişkileri incelemek ve örgütsel sinizmin bu ilişkide aracılık rolünün olup olmadığını belirlemektir. Bu amaç doğrultusunda çalışma nicel araştırma yöntemi ve ilişkisel tarama deseni ile tasarlanmış, veriler Antalya ilindeki dört ve beş yıldızlı otellerde görev yapan 424 işgörenden yüz yüze ve online anket tekniği ile toplanmış, verilerin analizinde yapısal eşitlik modellemesinden faydalanılmıştır. Çalışma sonuçlarına göre, turizm çalışanlarının örgütsel engel algıları ile görev sabotajı arasında pozitif ve anlamlı yönde ilişki tespit edilmiştir. Buna ek olarak, örgütsel sinizm ile algılanan örgütsel engel arasında ve görev sabotajı arasında pozitif ve anlamlı yönlü bir ilişkinin olduğu, örgütsel sinizmin ise herhangi bir aracılık rolünün bulunmadığı elde edilen sonuçlar arasındadır. Bu bağlamda, otellerde görev yapan işgörenlerin örgüt tarafından algıladıkları engeller ortadan kaldırılmadıkça, sinik davranışlar geliştirebileceği ve görevi sabote eğilimlerinin olabileceği, bu nedenle yöneticilerin örgütsel engel algısına yol açan faktörleri ortadan kaldırması gerektiği yönetsel olarak verilebilecek öneriler arasındadır. Çalışmanın örgütsel engel ve görev sabotajı ilişkisini ortaya koyması açısından da literatüre katkı sağlayacağı öngörülmektedir.

Keywords

Örgütsel engel, görev sabotajı, örgütsel sinizm, sosyal mübadele teorisi, otel işgörenleri, Organizational obstruction, task sabotage, organizational cynicism, social exchange theory, hotel employees

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