MEDIATION ROLE OF TRUST IN LEADER IN THE EFFECT OF ORGANIZATIONAL SUPPORT AND AFFECTIVE COMMITMENT

Year 2020, Volume: 7 Issue: 6, 266 - 277, 25.06.2020

Süleyman Cem Bozdoğan Alptuğ Aksoy

Abstract

The aim of this study is to investigate whether organizational commitment has a mediating role in the influence of trust in leader on affective commitment. For this purpose, data was collected from 275 participants working in hotel establishments in Alanya province through the survey. The relationship between the variables was determined by validating factor analysis for scale validity, and tests of the structural equity model and the goodness of fit model and regression analysis were performed. In order to test the role of mediation, the significance of the indirect effect was investigated at and the boostrap method was used for this. The analysis found that trust in leader positively affects affective commitment significantly. As a result of the mediation analysis, it was determined that trust in leader has a partial mediation role in the relationship between organizational support and affective commitment.

Keywords

Organizational Support, Trust in Leader, Affective Commitment

MEDIATION ROLE OF TRUST IN LEADER IN THE EFFECT OF ORGANIZATIONAL SUPPORT AND AFFECTIVE COMMITMENT

Abstract

Bu çalışmanın amacı otel çalışanlarının örgütsel destek düzeylerinin duygusal bağlılık üzerindeki etkisinde lidere güvenin aracılık rolünün incelenmesidir. Bu amaç doğrultusunda Alanya’da yer alan farklı otellerden toplam 275 çalışandan anket tekniği ile veriler toplanmıştır. Yapı geçerliliğinin belirlenmesi için doğrulayıcı faktör analizi uygulanmıştır. Değişkenler arasındaki ilişkilerin belirlenmesinde ise yapısal eşitlik modeli, uyum indeksleri ve regresyon analizi kullanılmıştır. Aracılık rolünün test edilmesi için dolaylı etkilerin anlamlılığına bakılmış ve bootstrap yöntemi kullanılmıştır. Analiz sonuçlarında örgütsel destek değişkeninin duygusal bağlılık üzerinde pozitif ve anlamlı etkisi olduğu bulunmuştur. Aracılık analizi sonucunda ise lidere güvenin örgütsel destek ve duygusal bağlılık ilişkisi üzerinde kısmi aracılık rolü olduğu ortaya çıkmıştır.

Keywords

Organizational Support, Trust in Leader, Affective Commitment

References

• Allen, N. J., & Meyer, J. P. (1996). Affective, continuance, and normative commitment to the organization: An examination of construct validity. Journal of vocational behavior, 49(3), 252-276.
• Aslan, H., & İnce, E. (2019). Algılanan Örgütsel Desteğin İşten Ayrılma Niyeti Üzerindeki Etkisinde İş Stresinin Aracı Rolü, Iğdır Üniversitesi Sosyal Bilimler Dergisi, 20, 479-502.
• Bennis, W. (1995). Nanus (1985) Leaders: The Strategies for Taking Charge. In: New York: Harper and Row.
• Bobbio, A., Bellan, M., & Manganelli, A. M. (2012). Empowering leadership, perceived organizational support, trust, and job burnout for nurses: A study in an Italian general hospital. Health care management review, 37(1), 77-87.
• Burke, C. S., Sims, D. E., Lazzara, E. H., & Salas, E. (2007). Trust in leadership: A multi-level review and integration. The Leadership Quarterly, 18(6), 606-632.
• Büyükbeşe, T., & Aslan, H. (2019). Psikolojik Sermaye ve Duygusal Emeğin Örgütsel Bağlilik Üzerindeki Etkisi. Işletme Araştirmalari Dergisi, 11(2), 949-963.
• Cook, J., & Wall, T. (1980). New work attitude measures of trust, organizational commitment and personal need non‐fulfilment. Journal of occupational psychology, 53(1), 39-52.
• Dasgupta, P., & Gambetta, D. (1988). Trust: Making and breaking cooperative relations. Department of Sociology, University of Oxford: Basil Blackwell, 49-72.
• Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of applied psychology, 87(4), 611.
• Dooney, P., & Cannon, J. (1997). An Examination of the Nature of Trust in buyer–seller relationships. Journal of marketing, 61(2), 35-51.
• Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of perceived organizational support. Journal of applied psychology, 86(1), 42.
• Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of applied psychology, 71(3), 500.
• Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002). Perceived supervisor support: contributions to perceived organizational support and employee retention. Journal of applied psychology, 87(3), 565.
• Gillespie, N. A., & Mann, L. (2004). Transformational leadership and shared values: The building blocks of trust. Journal of managerial psychology.
• Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American sociological review, 161-178.
• Gürbüz, S., & Şahin, F. (2016). Sosyal bilimlerde araştırma yöntemleri. Ankara: Seçkin Yayıncılık.
• Hartmann, L. C. (2000). Organizational commitment: A multi method scale analysis and test of effects. International Journal of Organizational Analysis (1993-2002), 8(1).
• Iverson, R. D., & Buttigieg, D. M. (1999). Affective, normative and continuance commitment: can the ‘right kind’of commitment be managed? Journal of management studies, 36(3), 307-333.
• Levinson, H. (1969). Reciprocation. Industrial Organizations and Health, 1, 100-117.
• Mathieu, J. E., & Zajac, D. M. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological bulletin, 108(2), 171.
• Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of management review, 20(3), 709-734.
• Meydan, C., & Şeşen, H. (2015). Yapısal Eşitlik Modeli AMOS Uygulamaları. In: Detay Yayıncılık: Ankara.
• Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human resource management review, 1(1), 61-89.
• Meyer, J. P., & Allen, N. J. (1997). Commitment in the workplace: Theory, research, and application: Sage.
• Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of applied psychology, 78(4), 538.
• Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of vocational behavior, 61(1), 20-52.
• Monzani, L., Ripoll, P., & Peiró, J. M. (2015). Winning the hearts and minds of followers: The interactive effects of followers’ emotional competencies and goal setting types on trust in leadership. Revista latinoamericana de Psicologia, 47(1), 1-15.
• Mowday, R. T., Porter, L. W., & Steers, R. (1982). Organizational linkages: The psychology of commitment, absenteeism, and turnover. In: San Diego, CA: Academic Press.
• Porter, L. W., Steers, R. M., Mowday, R. T., & Boulian, P. V. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of applied psychology, 59(5), 603.
• Premeaux, S. F., & Bedeian, A. G. (2003). Breaking the silence: The moderating effects of self‐monitoring in predicting speaking up in the workplace. Journal of management studies, 40(6), 1537-1562.
• Robinson, S. L. (1996). Trust and breach of the psychological contract. Administrative science quarterly, 574-599.
• Robinson, S. L., & Morrison, E. W. (1995). Psychological contracts and OCB: The effect of unfulfilled obligations on civic virtue behavior. Journal of organizational behavior, 16(3), 289-298.
• Rotter, J. B. (1971). Generalized expectancies for interpersonal trust. American psychologist, 26(5), 443.
• Tschannen-Moran, M., & Hoy, W. K. (2000). A multidisciplinary analysis of the nature, meaning, and measurement of trust. Review of educational research, 70(4), 547-593.
• Whitener, E. M. (2001). Do “high commitment” human resource practices affect employee commitment? A cross-level analysis using hierarchical linear modeling. Journal of management, 27(5), 515-535.
• Xiong, K., Lin, W., Li, J. C., & Wang, L. (2016). Employee trust in supervisors and affective commitment: The moderating role of authentic leadership. Psychological Reports, 118(3), 829-848.
• Yang, J., & Mossholder, K. W. (2010). Examining the effects of trust in leaders: A bases-and-foci approach. The Leadership Quarterly, 21(1), 50-63.
• Yukl, G. A., & Becker, W. S. (2006). Effective empowerment in organizations. Organization Management Journal, 3(3), 210-231.
• Zucker, L. G. (1986). Production of trust: Institutional sources of economic structure, 1840-1920. Research in organizational behavior, 8, 53-111.