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Abstract

The identification of the competences which have a critical role in the effectiveness of the hotel managers is expected to contribute to increasing the success of the tourism sector. Competencies refer to knowledge, skills, abilities, attitudes, traits, and characteristics that are desirable or necessary for individuals to perform job. The purpose of this study is to determine the competence of hotel managers and investigate whether there are differences in terms in competence of resort hotels and city hotels. In the study, quantitative methods were used in data collection and analysis. Izmir was defined as the area which business and resort hotels in can be analyzed together. Data were collected from the city hotels on the center and Çeşme resort hotels. Data were collected from three, four and five stars hotels. The collected data were analyzed by SPSS 20 software program. Firstly reliability, validity were tested, and hypotheses were tested with gap analysis. Findings showed that managers’ competencies were gathered under seven dimensions. Management Competencies showed difference in the factors which are manager’s education level, management level, work experience, department, and class, except for the type of hotels. The obtained results can be useful for future hotel managers, human resources managers and tourism education institutions

Keywords

• Managers competencies, Hotel managers, City hotels, Resort hotels

Otel İşletmelerinde Yönetici Yetkinliklerinin Analizi: İzmir Örneği

Öz

Otel yöneticilerinin etkinliğinde, kritik bir öneme sahip olan yetkinliklerin belirlenmesinin, turizm sektörünün başarısına katkı sağlayacağı düşünülmektedir. Yetkinlikler; bireylerin iş performansı için gerekli olan bilgi, beceri, yetenek, tutum ve özellikleri kapsamaktadır. Bu çalışmanın amacı; otel yöneticilerinin yetkinliklerini belirlemek ve yetkinliklerin şehir otelleri ile resort oteller açısından farklı olup olmadığını araştırmaktır. Araştırmada; verileri toplamada ve analizde, nicel yöntem kullanılmıştır. Şehir otellerinin ve resort otellerin birlikte analiz edilebileceği alan olarak İzmir belirlenmiş, İzmir merkez ilçe Konak’ta şehir otelleri ile Çeşme’de bulunan resort oteller çalışmaya dahil edilmiştir. Çalışma için veriler üç, dört ve beş yıldızlı otellerden toplanmıştır. Toplanan verilerin analizinde SPSS 20 programı kullanılmıştır. Öncelikle güvenilirlik ve geçerlilik analizleri yapılmış, hipotezler fark analizleriyle test edilmiştir. Analizlerden elde edilen bulgular, yönetici yetkinliklerinin yedi boyut altında toplandığını göstermiştir. Yapılan fark analizleri sonucunda; yönetici yetkinliklerinin; yöneticinin eğitim durumuna, yönetim kademesine, çalışma süresine, çalıştığı bölümlere, otel sınıfına göre fark gösterdiği, otel türüne göre ise fark göstermediği belirlenmiştir. Elde edilen sonuçların, geleceğin otel yöneticilerine, insan kaynakları yöneticilerine ve turizm eğitimi veren kurumlara faydalı olacağı düşünülmektedir.

 

ABSTRACT
The identification of the competences which have a critical role in the effectiveness of the hotel managers is expected to contribute to increasing the success of the tourism sector. Competencies refer to knowledge, skills, abilities, attitudes, traits, and characteristics that are desirable or necessary for individuals to perform job. The purpose of this study is to determine the competence of hotel managers and investigate whether there are differences in terms in competence of resort hotels and city hotels. In the study, quantitative methods were used in data collection and analysis. Izmir was defined as the area which business and resort hotels in can be analyzed together. Data were collected from the city hotels on the center and Çeşme resort hotels. Data were collected from three, four and five stars hotels. The collected data were analyzed by SPSS 20 software program. Firstly reliability, validity were tested, and hypotheses were tested with gap analysis. Findings showed that managers’ competencies were gathered under seven dimensions. Management Competencies showed difference in the factors which are manager’s education level, management level, work experience, department, and class, except for the type of hotels. The obtained results can be useful for future hotel managers, human resources managers and tourism education institutions.

Anahtar Kelimeler

• Yönetici yetkinlikleri, Otel yöneticileri, Şehir otelleri, Resort oteller

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