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The nature of the hospitality ındustry: present and future managers' perspective

Year 2011, Volume: 22 Issue: 1, 76 - 86, 01.06.2011

Abraham Pızam Amir Shanı

Abstract

Bu çalışma sektörün öncüsü otellerin genel müdürleri ve konaklama işletmeciliği öğrencileri arasından seçilmiş hedef gruplar ile yapılan kişisel görüşmelerin sonucunda ağırlama endüstrisinin belirgin özelliklerini incelemektedir. Otel genel müdürleri genellikle endüstriyi dışarıdan bir bakış açısıyla konunun özelliklerine odaklanarak nispeten yoğun, müşteri-misafir ilişkileri ağırlıklı ilerleme- duraklama, sıradan-olağandışı, misafirpeverlik-kârlılık gibi karşıt trendler ve görüşler arasında süregelen rekabet çerçevesinde tanımlamışlardır. Diğer grubu oluşturan öğrenciler ise daha içsel bir bakış açısıyla, yoğun takım çalışması ve otel çalışanları arasındaki dayanışma gibi ağırlama endüstrisi iş tanımlarını değişim gösteren -tekrarlayıcı misafirperverlik-duygusal emek ve ağır çalışma koşulları-alternatif yaşam biçimleri çerçevesinde karmaşık yanlarını vurgulayarak tanımlamışlardır.

Keywords

hospitality industry hotel managers tourism and hotel management program tourism education hospitality management tourist accomodation touristic services hospitality students interview

References

  • Aksu, A.A. and Köksal, C.D. (2005). Perceptions and A􀄴itudes of Tourism Students in Turkey, International Journal of Contemporary Hospitality Management, 17(5): 436-447
  • Barron, P. and Maxwell, G. (1993). Hospitality Management Students’ Image of the Hospitality Industry, International Journal of Contemporary hospitality Management, 5(5): V
  • Barron, P., Maxwell, G., Broadbridge, A. and Ogden, S. (2007)
  • Career in Hospitality Management: Generation Y’s Experiences and Perceptions, Journal of Hospitality and Tourism Management, 14(2): 119-128
  • Baum, T. (2007). Skills and the Hospitality Sector in a Transition Economy: The Case of Front Office Employment in Kyrgyzstan, Asia Pacific Journal of Tourism Research, 12(2): 89-102
  • Bell, D. (2007). The Hospitable City: Social Relations in Commercial Spaces, Progress in Human Geography, 31(1): 7-22
  • Brotherton, B. (2005). The Nature of Hospitality: Customer Perceptions and Implications, Tourism and Hospitality Planning & Development, 2(3): 139-153
  • Casado, M.A. (1992). Student Expectations of Hospitality Jobs, Cornell Hotel and Restaurant Administration Quarterly, 33(4): 80-82
  • Chen, B.T. and Gursoy, D. (2007). Preparing Students for Careers in the Leisure, Recreation, and Tourism Field, Journal of Teaching in Travel and Tourism, 7(3): 21-41
  • Constanti, P. and Gibbs, P. (2005). Emotional Labour and Surplus Value: The Case of Holiday ‘Reps’, The Service Industries Journal, 25(1): 103-116
  • Fossey, E., Harvey, C., McDermo􀄴, F. and Davidson, L. (2002)
  • Understanding and Evaluating Qualitative Research, Australian and New Zealand Journal of Psychiatry, 36(6): 717-732
  • Gilbert, D. and Guerrier, Y. (1997). UK Hospitality Managers Past and Present, The Service Industries Journal, 17(1): 115- 132
  • Gilje, F.L. (2004). Hospitality: A Call for Dialogue, Nursing Forum, 39(4): 36-39
  • Goeldner, C.R. and Ritchie, J.R.B. (2009). Tourism: Principles, Practices, Philosophies (11th ed.). Hoboken, NJ: John Wiley
  • Hemmington, N. (2007). From Service to Experience: Understanding and Defining the Hospitality Business, The Service Industries Journal, 27(6): 747-755
  • Henning, G.K., Levy, S. and Ritchie, J.R.B. (2005). An Inquiry into the Nature and Composition of Tourism, Leisure and Hospitality Research, Tourism: An International Interdisciplinary Journal, 53(3): 187-203
  • Jafari, J. (1997). Tourismification of the Profession: Chameleon Job Names across the Industry, Progress in Tourism and Hospitality Research, 3(2): 175-181
  • Jenkins, A.K. (2001). Making a Career of it? Hospitality Students’ Future Perspectives: An Anglo-Dutch study, International Journal of Contemporary Hospitality Management, 13(1): 13-20
  • Jogaratnam, G. and Buchanan, P. (2004). Balancing the Demands of School and Work: Stress and Employed Hospitality Students, International Journal of Contemporary Hospitality Management, 16(4): 237-245
  • King, C.A. (1995). What is Hospitality?, International Journal of Hospitality Management, 14(3/4): 219-234
  • Knutson, D.J., Beck, J.A., Kim, S.H. and Cha, J. (2006). Identifying the Dimensions of the Experience Construct, Journal of Hospitality and Leisure Marketing, 15(3): 31-47
  • Kusluvan, S. and Kusluvan, Z. (2000). Perceptions and A􀄴itudes of Undergraduate Tourism Students towards Working in the Tourism Industry in Turkey, Tourism Management, 21(3): 251-269
  • Ladkin, A. (2002). Career Analysis: A Case Study of Hotel General Managers in Australia, Tourism Management, 23(4): 379-388
  • Lam, T. and Zhang, H.Q. (2003). Job Satisfaction and Organizational Commitment in the Hong Kong Fast Food Industry, International Journal of Contemporary Hospitality Management, 15(4): 214-220
  • Lam, T., Zhang, H. and Baum, T. (2001). An Investigation of Employees’ Job Satisfaction: The Case of Hotels in Hong Kong, Tourism Management, 22(2): 157-165
  • Lashley, C. (2008). Marketing Hospitality and Tourism Experiences
  • In H. Oh (Ed.), Handbook of Hospitality Marketing Management (pp.3-31). Oxford: Bu􀄴erworth Heinemann
  • Lashley, C. and Morrison, A. (Eds.) (2000). In Search of Hospitality: Theoretical Perspectives and Debates. Oxford: Bu􀄴erworth Heinemann
  • Lynch, P.A. (2005). The Commercial Home Enterprise and Host: A United Kingdom Perspective, International Journal of Hospitality Management, 24(4): 533-553
  • Madanoglu, M., Moreo, P.J. and Leong, J.K. (2003). Reasons for Employee Turnover among Room A􀄴endants: Managers’ Perspectives, Journal of Human Resources in Hospitality and Tourism, 2(1): 17-38
  • Marshall, C. and Rossman, G.B. (2006). Designing Qualitative Research
  • Thousand Oaks, California: Sage Publications
  • O’Connor, D. (2005). Towards a New Interpretation of “Hospitality”, International Journal of Contemporary Hospitality Management, 17(3): 267-271
  • O’Gorman, K.D., Baxter, I. and Sco􀄴, B. (2007). Exploring Pompeii: Discovering Hospitality through Research Synergy, Tourism and Hospitality Research, 7(2): 89-99
  • Parr, M.G. and Lashua, B.D. (2004). What is Leisure? The Perceptions of Recreation Practitioners and Others, Leisure Sciences, 26(1): 1-17
  • Peterson, K.I. (1994). Qualitative Research Methods for the Travel and Tourism Industry. In J.R.B. Ritchie, and C.R
  • Goeldner (Eds.), Travel, Tourism, and Hospitality Research: A Handbook for Managers and Researchers (pp.487-492). NY : John Wiley
  • Pine, B.J. and Gilmore, J.H. (1998). Welcome to the Experience Economy, Harvard Business Review, 76(4): 97-105
  • Pizam, A. (1982). Tourism Manpower: The State of the Art, Journal of Travel Research, 21(2): 587 620
  • Pizam, A. (2007a). Educating the Next Generation of Hospitality Professionals, International Journal of Hospitality Management, 26(1): 1-3
  • Pizam, A. (2007b). The “ity” Factor, International Journal of Hospitality Management, 26(3): 499-501
  • Pope, C., Ziebland, S. and Mays, N. (2000). Analyzing Qualitative Data, British Medical Journal, 320(7227): 14-116
  • Randall, L. and Senior, M. (1994). A Model for Achieving Quality in Hospital Hotel Services, International Journal of Contemporary Hospitality Management, 6(1/2): 68-74
  • Reichel, A. and Pizam, A. (1984). Job Satisfaction, Lifestyle and Demographics of the U.S. Hospitality Industry Workers – versus Others, International Journal of Hospitality Management, 3(3): 123-133
  • Richardson, S. (2008). Undergraduate Tourism and Hospitality Students A􀄴itudes toward a Career in the Industry: A Preliminary Investigation, Journal of Teaching in Travel and Tourism, 8(1): 23-44
  • Roney, S. A. and Öztin, P. (2007). Career Perceptions of Undergraduate Tourism Students: A Case Study in Turkey, Journal of Hospitality, Leisure, Sport and Tourism Education, 6(1): 4-17
  • Sheldon, P.J. (1989). Professionalism in Tourism and Hospitality, Annals of Tourism Research, 16(4): 492-503
  • Sla􀄴ery, P. (2002). Finding the Hospitality Industry, Journal of Hospitality, Leisure, Sport and Tourism Education, 1(1): 19- 28
  • Telfer, E. (2000). The Philosophy of Hospitableness. In C. Lashley, and A. Morrison (Eds.), In Search of Hospitality: Theoretical Perspectives and Debates (pp.38-55). Oxford: Bu􀄴erworth- Heinemann
  • Tesone, D.V. and Ricci, P. (2006). Toward a Definition of Entrylevel Job Competencies: Hospitality Manager Perspectives, International Journal of Hospitality and Tourism Administration, 7(4): 65-80
  • Weeden, C. (2005). A Qualitative Approach to the Ethical Consumer: The Use of Focus Groups for Cognitive Consumer Research in Tourism. In B.W. Ritchie, P. Burns and C
  • Palmer (Eds.), Tourism Research Methods: Integrating Theory with Practice (pp. 179-190). Oxford: CABI
  • Wildes, V.J. (2005). Stigma in Food Service Work: How it Affects Restaurant Servers’ Intention to Stay in the Business or Recommend a Job to Another, Tourism and Hospitality Research, 5(3): 213-233
  • Williams, A. (2006). Tourism and Hospitality Marketing: Fantasy, Feeling and Fun, International Journal of Contemporary Hospitality Management, 18(6): 482-495
  • Williams, A. (2006). Tourism and Hospitality Marketing: Fantasy, Feeling and Fun, lnternational Journal of Con

Bugünün ve geleceğin müdürlerinin perspektifinden ağırlama endüstrisinin doğası

Year 2011, Volume: 22 Issue: 1, 76 - 86, 01.06.2011

Abraham Pızam Amir Shanı

Abstract

Bu çalışma sektörün öncüsü otellerin genel müdürleri ve konaklama işletmeciliği öğrencileri arasından seçilmiş hedef gruplar ile yapılan kişisel görüşmelerin sonucunda ağırlama endüstrisinin belirgin özelliklerini incelemektedir. Otel genel müdürleri genellikle endüstriyi dışarıdan bir bakış açısıyla konunun özelliklerine odaklanarak nispeten yoğun, müşteri-misafir ilişkileri ağırlıklı ilerleme- duraklama, sıradan-olağandışı, misafirpeverlik-kârlılık gibi karşıt trendler ve görüşler arasında süregelen rekabet çerçevesinde tanımlamışlardır. Diğer grubu oluşturan öğrenciler ise daha içsel bir bakış açısıyla, yoğun takım çalışması ve otel çalışanları arasındaki dayanışma gibi ağırlama endüstrisi iş tanımlarını değişim gösteren -tekrarlayıcı misafirperverlik-duygusal emek ve ağır çalışma koşulları-alternatif yaşam biçimleri çerçevesinde karmaşık yanlarını vurgulayarak tanımlamışlardır.

Keywords

konaklama sektörü otel yöneticileri turizm ve otel işletmeciliği programı turizm eğitimi konaklama işletmeciliği turistik konaklama turistik hizmetler konukseverlik öğrenciler görüşme

References

  • Aksu, A.A. and Köksal, C.D. (2005). Perceptions and A􀄴itudes of Tourism Students in Turkey, International Journal of Contemporary Hospitality Management, 17(5): 436-447
  • Barron, P. and Maxwell, G. (1993). Hospitality Management Students’ Image of the Hospitality Industry, International Journal of Contemporary hospitality Management, 5(5): V
  • Barron, P., Maxwell, G., Broadbridge, A. and Ogden, S. (2007)
  • Career in Hospitality Management: Generation Y’s Experiences and Perceptions, Journal of Hospitality and Tourism Management, 14(2): 119-128
  • Baum, T. (2007). Skills and the Hospitality Sector in a Transition Economy: The Case of Front Office Employment in Kyrgyzstan, Asia Pacific Journal of Tourism Research, 12(2): 89-102
  • Bell, D. (2007). The Hospitable City: Social Relations in Commercial Spaces, Progress in Human Geography, 31(1): 7-22
  • Brotherton, B. (2005). The Nature of Hospitality: Customer Perceptions and Implications, Tourism and Hospitality Planning & Development, 2(3): 139-153
  • Casado, M.A. (1992). Student Expectations of Hospitality Jobs, Cornell Hotel and Restaurant Administration Quarterly, 33(4): 80-82
  • Chen, B.T. and Gursoy, D. (2007). Preparing Students for Careers in the Leisure, Recreation, and Tourism Field, Journal of Teaching in Travel and Tourism, 7(3): 21-41
  • Constanti, P. and Gibbs, P. (2005). Emotional Labour and Surplus Value: The Case of Holiday ‘Reps’, The Service Industries Journal, 25(1): 103-116
  • Fossey, E., Harvey, C., McDermo􀄴, F. and Davidson, L. (2002)
  • Understanding and Evaluating Qualitative Research, Australian and New Zealand Journal of Psychiatry, 36(6): 717-732
  • Gilbert, D. and Guerrier, Y. (1997). UK Hospitality Managers Past and Present, The Service Industries Journal, 17(1): 115- 132
  • Gilje, F.L. (2004). Hospitality: A Call for Dialogue, Nursing Forum, 39(4): 36-39
  • Goeldner, C.R. and Ritchie, J.R.B. (2009). Tourism: Principles, Practices, Philosophies (11th ed.). Hoboken, NJ: John Wiley
  • Hemmington, N. (2007). From Service to Experience: Understanding and Defining the Hospitality Business, The Service Industries Journal, 27(6): 747-755
  • Henning, G.K., Levy, S. and Ritchie, J.R.B. (2005). An Inquiry into the Nature and Composition of Tourism, Leisure and Hospitality Research, Tourism: An International Interdisciplinary Journal, 53(3): 187-203
  • Jafari, J. (1997). Tourismification of the Profession: Chameleon Job Names across the Industry, Progress in Tourism and Hospitality Research, 3(2): 175-181
  • Jenkins, A.K. (2001). Making a Career of it? Hospitality Students’ Future Perspectives: An Anglo-Dutch study, International Journal of Contemporary Hospitality Management, 13(1): 13-20
  • Jogaratnam, G. and Buchanan, P. (2004). Balancing the Demands of School and Work: Stress and Employed Hospitality Students, International Journal of Contemporary Hospitality Management, 16(4): 237-245
  • King, C.A. (1995). What is Hospitality?, International Journal of Hospitality Management, 14(3/4): 219-234
  • Knutson, D.J., Beck, J.A., Kim, S.H. and Cha, J. (2006). Identifying the Dimensions of the Experience Construct, Journal of Hospitality and Leisure Marketing, 15(3): 31-47
  • Kusluvan, S. and Kusluvan, Z. (2000). Perceptions and A􀄴itudes of Undergraduate Tourism Students towards Working in the Tourism Industry in Turkey, Tourism Management, 21(3): 251-269
  • Ladkin, A. (2002). Career Analysis: A Case Study of Hotel General Managers in Australia, Tourism Management, 23(4): 379-388
  • Lam, T. and Zhang, H.Q. (2003). Job Satisfaction and Organizational Commitment in the Hong Kong Fast Food Industry, International Journal of Contemporary Hospitality Management, 15(4): 214-220
  • Lam, T., Zhang, H. and Baum, T. (2001). An Investigation of Employees’ Job Satisfaction: The Case of Hotels in Hong Kong, Tourism Management, 22(2): 157-165
  • Lashley, C. (2008). Marketing Hospitality and Tourism Experiences
  • In H. Oh (Ed.), Handbook of Hospitality Marketing Management (pp.3-31). Oxford: Bu􀄴erworth Heinemann
  • Lashley, C. and Morrison, A. (Eds.) (2000). In Search of Hospitality: Theoretical Perspectives and Debates. Oxford: Bu􀄴erworth Heinemann
  • Lynch, P.A. (2005). The Commercial Home Enterprise and Host: A United Kingdom Perspective, International Journal of Hospitality Management, 24(4): 533-553
  • Madanoglu, M., Moreo, P.J. and Leong, J.K. (2003). Reasons for Employee Turnover among Room A􀄴endants: Managers’ Perspectives, Journal of Human Resources in Hospitality and Tourism, 2(1): 17-38
  • Marshall, C. and Rossman, G.B. (2006). Designing Qualitative Research
  • Thousand Oaks, California: Sage Publications
  • O’Connor, D. (2005). Towards a New Interpretation of “Hospitality”, International Journal of Contemporary Hospitality Management, 17(3): 267-271
  • O’Gorman, K.D., Baxter, I. and Sco􀄴, B. (2007). Exploring Pompeii: Discovering Hospitality through Research Synergy, Tourism and Hospitality Research, 7(2): 89-99
  • Parr, M.G. and Lashua, B.D. (2004). What is Leisure? The Perceptions of Recreation Practitioners and Others, Leisure Sciences, 26(1): 1-17
  • Peterson, K.I. (1994). Qualitative Research Methods for the Travel and Tourism Industry. In J.R.B. Ritchie, and C.R
  • Goeldner (Eds.), Travel, Tourism, and Hospitality Research: A Handbook for Managers and Researchers (pp.487-492). NY : John Wiley
  • Pine, B.J. and Gilmore, J.H. (1998). Welcome to the Experience Economy, Harvard Business Review, 76(4): 97-105
  • Pizam, A. (1982). Tourism Manpower: The State of the Art, Journal of Travel Research, 21(2): 587 620
  • Pizam, A. (2007a). Educating the Next Generation of Hospitality Professionals, International Journal of Hospitality Management, 26(1): 1-3
  • Pizam, A. (2007b). The “ity” Factor, International Journal of Hospitality Management, 26(3): 499-501
  • Pope, C., Ziebland, S. and Mays, N. (2000). Analyzing Qualitative Data, British Medical Journal, 320(7227): 14-116
  • Randall, L. and Senior, M. (1994). A Model for Achieving Quality in Hospital Hotel Services, International Journal of Contemporary Hospitality Management, 6(1/2): 68-74
  • Reichel, A. and Pizam, A. (1984). Job Satisfaction, Lifestyle and Demographics of the U.S. Hospitality Industry Workers – versus Others, International Journal of Hospitality Management, 3(3): 123-133
  • Richardson, S. (2008). Undergraduate Tourism and Hospitality Students A􀄴itudes toward a Career in the Industry: A Preliminary Investigation, Journal of Teaching in Travel and Tourism, 8(1): 23-44
  • Roney, S. A. and Öztin, P. (2007). Career Perceptions of Undergraduate Tourism Students: A Case Study in Turkey, Journal of Hospitality, Leisure, Sport and Tourism Education, 6(1): 4-17
  • Sheldon, P.J. (1989). Professionalism in Tourism and Hospitality, Annals of Tourism Research, 16(4): 492-503
  • Sla􀄴ery, P. (2002). Finding the Hospitality Industry, Journal of Hospitality, Leisure, Sport and Tourism Education, 1(1): 19- 28
  • Telfer, E. (2000). The Philosophy of Hospitableness. In C. Lashley, and A. Morrison (Eds.), In Search of Hospitality: Theoretical Perspectives and Debates (pp.38-55). Oxford: Bu􀄴erworth- Heinemann
  • Tesone, D.V. and Ricci, P. (2006). Toward a Definition of Entrylevel Job Competencies: Hospitality Manager Perspectives, International Journal of Hospitality and Tourism Administration, 7(4): 65-80
  • Weeden, C. (2005). A Qualitative Approach to the Ethical Consumer: The Use of Focus Groups for Cognitive Consumer Research in Tourism. In B.W. Ritchie, P. Burns and C
  • Palmer (Eds.), Tourism Research Methods: Integrating Theory with Practice (pp. 179-190). Oxford: CABI
  • Wildes, V.J. (2005). Stigma in Food Service Work: How it Affects Restaurant Servers’ Intention to Stay in the Business or Recommend a Job to Another, Tourism and Hospitality Research, 5(3): 213-233
  • Williams, A. (2006). Tourism and Hospitality Marketing: Fantasy, Feeling and Fun, International Journal of Contemporary Hospitality Management, 18(6): 482-495
  • Williams, A. (2006). Tourism and Hospitality Marketing: Fantasy, Feeling and Fun, lnternational Journal of Con
There are 56 citations in total.

Details

Primary Language Turkish
Journal Section Articles
Authors

Abraham Pızam This is me

Amir Shanı This is me

Publication Date June 1, 2011
Published in Issue Year 2011 Volume: 22 Issue: 1

Cite

APA Pızam, A., & Shanı, A. (2011). Bugünün ve geleceğin müdürlerinin perspektifinden ağırlama endüstrisinin doğası. Anatolia: Turizm Araştırmaları Dergisi, 22(1), 76-86.
AMA Pızam A, Shanı A. Bugünün ve geleceğin müdürlerinin perspektifinden ağırlama endüstrisinin doğası. Anatolia: Turizm Araştırmaları Dergisi. June 2011;22(1):76-86.
Chicago Pızam, Abraham, and Amir Shanı. “Bugünün Ve geleceğin müdürlerinin Perspektifinden ağırlama endüstrisinin doğası”. Anatolia: Turizm Araştırmaları Dergisi 22, no. 1 (June 2011): 76-86.
EndNote Pızam A, Shanı A (June 1, 2011) Bugünün ve geleceğin müdürlerinin perspektifinden ağırlama endüstrisinin doğası. Anatolia: Turizm Araştırmaları Dergisi 22 1 76–86.
IEEE A. Pızam and A. Shanı, “Bugünün ve geleceğin müdürlerinin perspektifinden ağırlama endüstrisinin doğası”, Anatolia: Turizm Araştırmaları Dergisi, vol. 22, no. 1, pp. 76–86, 2011.
ISNAD Pızam, Abraham - Shanı, Amir. “Bugünün Ve geleceğin müdürlerinin Perspektifinden ağırlama endüstrisinin doğası”. Anatolia: Turizm Araştırmaları Dergisi 22/1 (June 2011), 76-86.
JAMA Pızam A, Shanı A. Bugünün ve geleceğin müdürlerinin perspektifinden ağırlama endüstrisinin doğası. Anatolia: Turizm Araştırmaları Dergisi. 2011;22:76–86.
MLA Pızam, Abraham and Amir Shanı. “Bugünün Ve geleceğin müdürlerinin Perspektifinden ağırlama endüstrisinin doğası”. Anatolia: Turizm Araştırmaları Dergisi, vol. 22, no. 1, 2011, pp. 76-86.
Vancouver Pızam A, Shanı A. Bugünün ve geleceğin müdürlerinin perspektifinden ağırlama endüstrisinin doğası. Anatolia: Turizm Araştırmaları Dergisi. 2011;22(1):76-8.