DETERMINING PRIOR FACTOR OF SUPPLY CHAIN ON HOTEL INDUSTRY: CASE STUDY IN ESKIŞEHIR

Year 2018, Volume: 1 Issue: 1, 53 - 60, 25.07.2018

Hilmi Rafet Yüncü , Hüseyin Ertan İnan

Abstract

Effective supply chain management
is crucial for hotel business to keeps coast under control and ensures business
continuity.  Appropriate supplier
selection is a critical process that influences the quality of service
directly. Depending on technological progress, customer needs have changed.
Customers demand higher quality and lower price for the products and services
which they need. Due to the increasing competition in the services sector and
diversification of the customer's request increased the number of alternative
suppliers. It is evident that not only depends the power of these enterprises
on their own performances but also it affects the success in enterprises of all
units’ performance in the supply chain. This research is made to determine prior
factors for supplier selection at the hotels. This paper focuses on the
application of the Delphi technique to determine prior factors of supplier
selection.  Delphi method has been used
to survey major factor. This research was carried out in 3, 4 and 5-star hotels
in Eskişehir. After the evaluation of the valid data, we found out which
supplier selection factors are more important at hotels.

Keywords

Hospitality Business, Supplier Selection, Delphi Method, AHP

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