Davranış Boyutuyla Performans Geribildirim Olgusu ve Süreci

Abstract

Keywords

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DAVRANIŞ BOYUTUYLA PERFORMANS GERİBİLDİRİM OLGUSU VE SÜRECİ

Abstract

Örgütlerde geribildirim olgusu değerlendirilirken, çoğunlukla belirli aralıklarla uygulanan performans değerlendirme sisteminin “açık görüşme” evresi veya kapalı zarflar içerisinde iletilen yazılı dökümanlar dikkate alınmaktadır. Salt bu aşamalara endeksli bir geribildirim akışı ve örgütsel yapılanma doğru açılımlar yaratmayacaktır. Performans geribildirim döngüsünün, günlük iş ve sosyal yaşamın tüm evrelerinde yüzyüze olunan ve belki de farkında olunmadan sıkça başvurulan önemli bir bilgi kaynağı olduğu unutulmamalıdır. Bu anlamda performans geribildirim olgusunun, net biçimde anlaşılması gereken ve psikolojik, sosyolojik yansımaları bulunan bir süreç dahilinde işlediği, bu süreç içerisinde kişinin pasif değil aktif şekilde konumlandığı ve geribildirim olgusunun “davranışsallaştırıldığı” görülmektedir. Yani çalışan, geribildirim bilgisi edinmek için harekete geçmekte, elde ettiği verileri kullanarak teknik ve davranışsal performansını arttırma çabası içerisine girmektedir. Bu bağlamda, örgütteki tüm işlerin ve süreçlerin en temel, ortak öğelerinden biri olmanın da ötesinde, geribildirimi, kullanımının yaygınlaştırılması gereken ciddi bir kavram olarak algılamak önem taşımaktadır.

Keywords

• Geribildirim, geribildirim arama davranışı, geribildirim arama süreci, performans değerleme, performans yönetimi

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