Research Article

Impact Of Business Performance And TQM On The SMEs Of Mexico

Volume: 1 Number: 1 December 31, 2017
José G. Vargas-hernández *, Vanessa Yesenia , Vázquez Lerma
TR EN

Impact Of Business Performance And TQM On The SMEs Of Mexico

Abstract

The purpose of this research is to analyze the degree of effectiveness of TQM in SMEs in Mexico as a function of Business Performance, considering that Business Performance is related to Total Quality Management. This research is analytical and descriptive, since no statistical method is used, only the variables and the research problem are analyzed in detail and in a detailed manner, and descriptive because tables and tables can be found to help facilitate understanding of these important concepts. This research will analyze the impact of both variables, and with this, the entrepreneurs can make the necessary changes in their production line or in their employees to obtain better and greater positive results.

Keywords

Business Performance,Total Quality Management (TQM),SMEs,Effectiveness

References

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APA
Vargas-hernández, J. G., Yesenia, V., & Lerma, V. (2017). Impact Of Business Performance And TQM On The SMEs Of Mexico. International Scientific and Vocational Studies Journal, 1(1), 9-21. https://izlik.org/JA55GY45XZ
AMA
1.Vargas-hernández JG, Yesenia V, Lerma V. Impact Of Business Performance And TQM On The SMEs Of Mexico. ISVOS. 2017;1(1):9-21. https://izlik.org/JA55GY45XZ
Chicago
Vargas-hernández, José G., Vanessa Yesenia, and Vázquez Lerma. 2017. “Impact Of Business Performance And TQM On The SMEs Of Mexico”. International Scientific and Vocational Studies Journal 1 (1): 9-21. https://izlik.org/JA55GY45XZ.
EndNote
Vargas-hernández JG, Yesenia V, Lerma V (December 1, 2017) Impact Of Business Performance And TQM On The SMEs Of Mexico. International Scientific and Vocational Studies Journal 1 1 9–21.
IEEE
[1]J. G. Vargas-hernández, V. Yesenia, and V. Lerma, “Impact Of Business Performance And TQM On The SMEs Of Mexico”, ISVOS, vol. 1, no. 1, pp. 9–21, Dec. 2017, [Online]. Available: https://izlik.org/JA55GY45XZ
ISNAD
Vargas-hernández, José G. - Yesenia, Vanessa - Lerma, Vázquez. “Impact Of Business Performance And TQM On The SMEs Of Mexico”. International Scientific and Vocational Studies Journal 1/1 (December 1, 2017): 9-21. https://izlik.org/JA55GY45XZ.
JAMA
1.Vargas-hernández JG, Yesenia V, Lerma V. Impact Of Business Performance And TQM On The SMEs Of Mexico. ISVOS. 2017;1:9–21.
MLA
Vargas-hernández, José G., et al. “Impact Of Business Performance And TQM On The SMEs Of Mexico”. International Scientific and Vocational Studies Journal, vol. 1, no. 1, Dec. 2017, pp. 9-21, https://izlik.org/JA55GY45XZ.
Vancouver
1.José G. Vargas-hernández, Vanessa Yesenia, Vázquez Lerma. Impact Of Business Performance And TQM On The SMEs Of Mexico. ISVOS [Internet]. 2017 Dec. 1;1(1):9-21. Available from: https://izlik.org/JA55GY45XZ