Impact Of Business Performance And TQM On The SMEs Of Mexico
Abstract
The purpose of this research is to analyze the degree of effectiveness of TQM in SMEs in Mexico as a function of Business Performance, considering that Business Performance is related to Total Quality Management. This research is analytical and descriptive, since no statistical method is used, only the variables and the research problem are analyzed in detail and in a detailed manner, and descriptive because tables and tables can be found to help facilitate understanding of these important concepts. This research will analyze the impact of both variables, and with this, the entrepreneurs can make the necessary changes in their production line or in their employees to obtain better and greater positive results.
Keywords
References
- Agus, A. Hassan, Z. (2011). Enhancing production performance and customer performance through Total Quality Management (TQM): Strategies for competitive advantage. Procedia. Social and Behavioral Sciences, 24,, 1650-1662.
- Agus, A. K., Latifaah, S. (2000).The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: a study of Malaysian manufacturing companies. Total Quality Management, 814-819.
- Ahmad, M. F. (2012). Relationship of TQM and Business Performance with Mediators of SPC, Lean Production and TPM. Procedia . Social and Behavioral Sciences, , 186-191.
- Aldrich, H. Pfeffer, J. (1976). "Enviorment and organizations". Aunual Review of Sociology, 2., 79-105.
- Alfalla Luque, R. M. (2012). Is worker commitment necessary for achieving competitive advantage and customer satisfaction when companies use HRM and TQM practices? . Universia Business Review, 36, 64-88.
- Bernardo, M. (2014). Integration of management systems as an innovation : a proposal for a new model. Journal of Cleaner Production, 132-142.
- Camisón Zornoza, C. G. (2007). Estrategias competitivas y desempeño empresarial: estudio comparativo de los modelos de robinson & pearce y miles & snow en el sector hotelero español. Investigaciones Europeas de Dirección y Economía de la Empresa, 161-182.
- Crosby, P. B. (1987). La calidad no cuesta, el arte de asegurar la calidad. Mexico: Continental.
Details
Primary Language
English
Subjects
Economics, Business Administration
Journal Section
Research Article
Authors
José G. Vargas-hernández
*
This is me
Administration Department University Center for economic and Managerial Sciences, University of Guadalajara
Mexico
Vanessa Yesenia
This is me
Universidad Autónoma De Sinaloa Zona Norte, Los Mochis Pról. Ángel Flores y Justicia Social s/n Col
Mexico
Vázquez Lerma
This is me
Universidad Autónoma De Sinaloa Zona Norte, Los Mochis Pról. Ángel Flores y Justicia Social s/n Col
Mexico
Publication Date
December 31, 2017
Submission Date
December 26, 2017
Acceptance Date
December 29, 2017
Published in Issue
Year 2017 Volume: 1 Number: 1