Impact Of Business Performance And TQM On The SMEs Of Mexico

Yıl 2017, Cilt: 1 Sayı: 1, 9 - 21, 31.12.2017

José G. Vargas-hernández Vanessa Yesenia Vázquez Lerma

https://izlik.org/JA55GY45XZ

Öz

The purpose of this research is to analyze the degree of
effectiveness of TQM in SMEs in Mexico as a function of Business Performance,
considering that Business Performance is related to Total Quality Management.
This research is analytical and descriptive, since no statistical method is
used, only the variables and the research problem are analyzed in detail and in
a detailed manner, and descriptive because tables and tables can be found to
help facilitate understanding of these important concepts. This research will
analyze the impact of both variables, and with this, the entrepreneurs can make
the necessary changes in their production line or in their employees to obtain
better and greater positive results.

Anahtar Kelimeler

Business Performance , Total Quality Management (TQM) , SMEs , Effectiveness

Kaynakça

• Agus, A. Hassan, Z. (2011). Enhancing production performance and customer performance through Total Quality Management (TQM): Strategies for competitive advantage. Procedia. Social and Behavioral Sciences, 24,, 1650-1662.
• Agus, A. K., Latifaah, S. (2000).The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: a study of Malaysian manufacturing companies. Total Quality Management, 814-819.
• Ahmad, M. F. (2012). Relationship of TQM and Business Performance with Mediators of SPC, Lean Production and TPM. Procedia . Social and Behavioral Sciences, , 186-191.
• Aldrich, H. Pfeffer, J. (1976). "Enviorment and organizations". Aunual Review of Sociology, 2., 79-105.
• Alfalla Luque, R. M. (2012). Is worker commitment necessary for achieving competitive advantage and customer satisfaction when companies use HRM and TQM practices? . Universia Business Review, 36, 64-88.
• Bernardo, M. (2014). Integration of management systems as an innovation : a proposal for a new model. Journal of Cleaner Production, 132-142.
• Camisón Zornoza, C. G. (2007). Estrategias competitivas y desempeño empresarial: estudio comparativo de los modelos de robinson & pearce y miles & snow en el sector hotelero español. Investigaciones Europeas de Dirección y Economía de la Empresa, 161-182.
• Crosby, P. B. (1987). La calidad no cuesta, el arte de asegurar la calidad. Mexico: Continental.
• Cruz Álvarez, J. G. (2014). Total Quality Customer Satisfaction Model. . CBU International Conference Proceedings,1-4.
• Cruz Álvarez., B. J. (2014). Aproximación Teórica para el Diseño de un Modelo Integral de Satisfacción de Cliente. INGENIARE, Universidad Libre-Barranquilla, 127-142.
• Deming, W. E. (1989). Calidad, productividad y competitividad. La salida de la crisis. Madrid: Diaz de Santos.
• Fayol, H. (1976). Administracion industrial y general. México: Herrero Hermano Sucs S.a,.
• Feizollahi, S. S. (2013). The investigation of relationship between organization strategy, total quality management (TQM) and organization performance. . Advances in Environmental Biology, 7(8),, 1879-1885.
• Giménez Espín, J. A. (2014). La gestión de calidad: importancia de la cultura organizativa para el desarrollo de variables intangibles. Revista Europea de Dirección Y Economía de La Empresa, 23(3),, 115-126.
• Goentoro, E. (2016). Strategy implementation as intervening for company's resources and regulations in order to form business performance [studies in unit businesses of pt pertamina (PERSERO)]. CLEAR International Journal Of Research In Commerce & Management, 93-96.
• Gómez, P. U. (2013). La relación entre responsabilidad social empresarial y desempeño financiero. Un estudio transversal en los países de la Unión Europea,. Revista de Contabilidad y Tributación, 1-35.
• Hochsztain, M. M. (2015). Factores de exito de un emprendimiento: Un estudio exploratorio con base en tecnicas de Data Mining. Espiritu Emprendedor, 31-40.
• INEGI. (2015). Encuesta Nacional sobre Productividad y Competitividad de las Micro, Pequeñas y Medianas Empresas (ENAPROCE). Obtenido de Instituto nacional de estadistica geografia e informtica : http://www.inegi.org.mx/est/contenidos/proyectos/encuestas/establecimientos/otras/enaproce/default_t.aspx
• Ishikawa, K. (1990). ¿ Que es el control total de calidad? Barcelona: Norma.
• Jesús Perdomo, O. H. (2011). La Gestión de Recursos Humanos Enfocada en la Calidad Total y la Innovación. Vniversitas Economicas.
• Juran, J. M. (1990). Juran y el liderazgo para la calidad. Manual para ejecutivos. Madrid: Dias de Santos. Juran., J. M. (s.f.). Filosofia de la calidad. s.p.
• Kanji, G. (1990). Total Quality Management: the Second Industrial Revolution»,. Total Quality Management,, 3-11.
• Khalid, S. I. (2011). TQM Implementation in Textile Manufacturing Industry to Success: Review and Case Study. International Business Research.
• Lopes de Oliveira, F. M. (2013). El desempeño económico financiero y la responsabilidad social corporativa. Petrobrás versus Repsol. Revista Contaduría y Administración, 131-167.
• McGregor, D. M. (1960). The Human Side of Enterprice en Management Review . American Management Association. Oakland, J. (2000). Total Quality Management-Text with Cases,. Butterworth-Heinemann, Londres.
• Orlitzky, M. S. (2003). Corporate Social and Financial Performance: A Meta-Analysis. Organization Studies,, 403-441.
• Pérez, M. C. (2007). La gestión de la calidad total en el centro para la promoción del Comercio Exterior de Cuba. Ciencias De La Información, 38(3), 71-76.
• Samat, N. b. (2004). The relationship between total quality management (tqm) practices, service quality, market orientation, and organizational performance. Business Administration.
• Samson, D. y. (1999). «The Relationship between Total Quality Management Practices and Operational Performance», . Journal of Operations Management, 393-409.
• Smith, R. A. (2014). Quantifying Quality Management System Performance in order to improve business performance. . South African Journal of Industrial Engineering, 25(2), 75-95.
• Taylor, F. W. (1973). Principios de la Administración Científica. Buenos Aires: Editorial Ateneo.
• Yong Lam, S. L. (2014). A literature review and proposed framework: TQM, market orientation and performance of service organizations. . International Journal of Academic Research, 106-111.