Human Factor in Change Management: An Example from Turkish Banking Sector

Year 2019, Volume: 8 Issue: 16, 187 - 198, 31.07.2019

Elif Baykal

Abstract

Especially
in breaucratic huge organizations change management is a more contrevarsary
issue due to the fact that they involve several managerial levels and they are
highly crowded structures making change management a difficult and necessary
issue. On the one hand, in order to be succesful in change management processes
companies should give importance to their employees’ ideas and demands which
makes human factor an important element of change management process. This
study is a case study encompassing a case from Turkish banking sector,
explaining how a successful change management process can be realized with the
help of human factor. In the study, it was determined that providing the top
management and employee support, making a detailed change plan and creating a
vision of change that encourages all stakeholders in the planned change processes
are factors that facilitate the change process. In order to avoid any
inconvenience in the company we have discussed in the case study, we have
deliberately avoided sharing the company name.

Keywords

Change Management, Human Factor, Banking Sector

Değişim Yönetiminde İnsan Faktörü: Türkiye Bankacılık Sektörü Örneği

Abstract

Değişim
yönetimi, özellikle bürokratik devasa organizasyonlarda, birden çok yönetim
kademesini içermeleri ve değişim yönetimini zor ve gerekli bir konu haline
getirmeleri ve oldukça kalabalık yapılar olması nedeniyle daha tartışmalı bir
konudur. Diğer bir yandan, değişim yönetiminde başarılı olmak isteyen
şirketler, insan faktörünü yani kendi çalışanlarını değişim yönetimi sürecinin
önemli bir unsuru haline getirmeli ve onların değişim ile ilgili fikir ve
taleplerine önem vermelidir. Bu çalışmada, planlı değişim yönetim süreci ana
odak noktasını oluşturmaktadır. Çalışma bir vaka çalışması olup, Türk
bankacılık sektöründen yaşanmış bir vaka üzerinden, insan faktörü yardımı ile
başarılı bir değişim yönetimi sürecinin nasıl gerçekleştirildiğini
açıklanacaktır. Çalışmada planlı değişim süreçlerinde, üst yönetim desteğinin
ve çalışan desteğinin sağlanmasının, detaylı değişim planının yapılmasının ve
tüm paydaşları teşvik eden bir değişim vizyonunun oluşturulmasının değişim
sürecini kolaylaştıran faktörler olduğu tespit edilmiştir. Vaka incelemesinde
ele aldığımız şirkette herhangi bir rahatsızlık yaratmamak için şirket adını
paylaşmaktan kasten kaçınılmıştır.
  

Keywords

Değişim Yönetimi, İnsan faktörü, Bankacılık Sektörü

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