From pandemic to post-pandemic: Understanding the digital platform usage experiences of older people

Derya Gül Ünlü; Elif Karakoç Keskin

doi:10.26650/CONNECTIST2024-1287459

Research Article

From pandemic to post-pandemic: Understanding the digital platform usage experiences of older people

Year 2024, Issue: 66, 183 - 209, 12.07.2024

Derya Gül Ünlü , Elif Karakoç Keskin

https://doi.org/10.26650/CONNECTIST2024-1287459

Abstract

The social isolation experienced during the coronavirus 2019 (COVID-19) pandemic period has transformed the daily life practices of individuals of all ages and increased their integration into digital platforms. The adoption of digital technologies by elderly users has accelerated, and the digital environment has assumed an important role in meeting various physical and social needs. Although the mandatory physical isolation after the pandemic period has been replaced by measures taken based on individual preference, it is evident that elderly individuals have become much more active users of digital platforms than before. Based on this understanding, this study aims to make visible how individuals aged 65 and over make sense of their digital platform usage experiences in this new period, also called post-pandemic. A phenomenological approach was adopted to conduct semi-structured, in-depth interviews with 22 participants. As a result of the study, 7 positive and 4 negative sub-themes were identified for the category ‘making sense of digital platforms.’ Among these, the sub-themes of ‘informative,’ ‘communication tool,’ and ‘dangerous’ came to the fore. The ‘digital platform experience’ category was divided into 8 positive and 3 negative subthemes. Among the positive sub-themes, ‘receiving news from the environment/ maintaining relationships’ was the most common type of experience, and among the negative ones, ‘criticism’ stood out. Concerning the ‘reflection of digital platform experiences on daily life practices’ category, 6 positive and 3 negative sub-themes were identified. ‘Increased/accelerated access to information’ among the positive themes and ‘a new addiction’ among the negative themes were the most emphasized.

Keywords

Aging, digital platform, post-pandemic, phenomenology, digital platform experience

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Pandemiden post-pandemiye: Yaşlı bireylerin dijital platform kullanım deneyimlerini anlamak

Year 2024, Issue: 66, 183 - 209, 12.07.2024

Derya Gül Ünlü , Elif Karakoç Keskin

https://doi.org/10.26650/CONNECTIST2024-1287459

Abstract

Pandemi dönemiyle yaşanan sosyal izolasyon süreci, her yaştan bireyin günlük yaşam pratiklerini dönüşüme uğratmış, kullanıcıların dijital platformlara entegrasyonunu artırmıştır. Yaşlı kullanıcıların dijital teknolojileri benimseme süreçleri hızlanmış ve dijital ortam çeşitli fiziksel ve sosyal ihtiyaçların karşılanmasında önemli bir rol üstlenmiştir. Pandemi dönemi sonrasında zorunlu fiziki yalıtılmışlıklar yerini bireysel tercihle alınan önlemlere bırakmış olsa da yaşlı bireylerin öncesine nazaran çok daha aktif kullanıcılara dönüştükleri görülmektedir. Söz konusu odak noktasından yola çıkan çalışma kapsamında, post-pandemi olarak da adlandırılan bu yeni dönemde, 65 yaş ve üzeri bireylerin dijital platform kullanım deneyimlerini nasıl anlamlandırdıklarının görünür kılınması amaçlanmaktadır. Fenomenolojik yaklaşımın benimsendiği araştırmada 22 katılımcıyla yarı yapılandırılmış derinlemesine görüşmeler gerçekleştirilmiştir. Çalışma sonucunda, dijital platformların anlamlandırılma biçimlerine ilişkin 7 olumlu alt temaya, 4 olumsuz alt temaya ulaşılmış; bunlar arasında bilgi verici, haberleşme aracı ve tehlikeli alt teması öne çıkmıştır. Yaşlı kullanıcıların dijital platform deneyimleri 8 olumlu 3 olumsuz alt temaya ayrılmış; olumlular arasında çevreden haber alma/ilişki sürdürme ve olumsuzlar arasında eleştirilme en fazla karşılaşılan deneyim türü olmuştur. Dijital platform deneyimlerinin günlük yaşam pratiklerine yansıma biçimleri için 6 olumlu ve 3 olumsuz alt tema tespit edilmiş; olumlu temalar içinde artan/hızlanan bilgiye erişim, olumsuz temalar arasında yeni bir bağımlılık öne çıkmıştır.

Keywords

Yaşlılık, dijital platform, post-pandemi, fenomenoloji, dijital platform deneyimi

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Details

Primary Language	English
Subjects	Communication and Media Studies
Journal Section	Research Articles
Authors	Derya Gül Ünlü 0000-0003-3936-7988 Elif Karakoç Keskin 0000-0002-2831-2247
Publication Date	July 12, 2024
Submission Date	April 25, 2023
Published in Issue	Year 2024 Issue: 66

Cite

APA	Gül Ünlü, D., & Karakoç Keskin, E. (2024). From pandemic to post-pandemic: Understanding the digital platform usage experiences of older people. Connectist: Istanbul University Journal of Communication Sciences(66), 183-209. https://doi.org/10.26650/CONNECTIST2024-1287459
AMA	Gül Ünlü D, Karakoç Keskin E. From pandemic to post-pandemic: Understanding the digital platform usage experiences of older people. Connectist: Istanbul University Journal of Communication Sciences. July 2024;(66):183-209. doi:10.26650/CONNECTIST2024-1287459
Chicago	Gül Ünlü, Derya, and Elif Karakoç Keskin. “From Pandemic to Post-Pandemic: Understanding the Digital Platform Usage Experiences of Older People”. Connectist: Istanbul University Journal of Communication Sciences, no. 66 (July 2024): 183-209. https://doi.org/10.26650/CONNECTIST2024-1287459.
EndNote	Gül Ünlü D, Karakoç Keskin E (July 1, 2024) From pandemic to post-pandemic: Understanding the digital platform usage experiences of older people. Connectist: Istanbul University Journal of Communication Sciences 66 183–209.
IEEE	D. Gül Ünlü and E. Karakoç Keskin, “From pandemic to post-pandemic: Understanding the digital platform usage experiences of older people”, Connectist: Istanbul University Journal of Communication Sciences, no. 66, pp. 183–209, July 2024, doi: 10.26650/CONNECTIST2024-1287459.
ISNAD	Gül Ünlü, Derya - Karakoç Keskin, Elif. “From Pandemic to Post-Pandemic: Understanding the Digital Platform Usage Experiences of Older People”. Connectist: Istanbul University Journal of Communication Sciences 66 (July 2024), 183-209. https://doi.org/10.26650/CONNECTIST2024-1287459.
JAMA	Gül Ünlü D, Karakoç Keskin E. From pandemic to post-pandemic: Understanding the digital platform usage experiences of older people. Connectist: Istanbul University Journal of Communication Sciences. 2024;:183–209.
MLA	Gül Ünlü, Derya and Elif Karakoç Keskin. “From Pandemic to Post-Pandemic: Understanding the Digital Platform Usage Experiences of Older People”. Connectist: Istanbul University Journal of Communication Sciences, no. 66, 2024, pp. 183-09, doi:10.26650/CONNECTIST2024-1287459.
Vancouver	Gül Ünlü D, Karakoç Keskin E. From pandemic to post-pandemic: Understanding the digital platform usage experiences of older people. Connectist: Istanbul University Journal of Communication Sciences. 2024(66):183-209.

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