System Approach in Management Science and an Assessment in Health Care Field

Year 2013, Volume: 17 Issue: 1, 83 - 101, 01.06.2013

Songül Çınaroğlu Keziban Avcı

Abstract

There has been significant changes since 1960s in management and organization theory and applications. With in this process classical management theory approaches which has seen people as a machine and neoclassical management approaches which gives priority to human behaviour has changed. Ongoing process modern management approaches consist of system and contingency approaches which emphasize complexity and integrity have emerged. In this process management of health care services as an organizational field adopted system approach. The aim of this study is to explain the basics of system approach which is the one of modern management approach and how this approach found a place in management science. As a result recommendations made about reflections of system approach in health care services delivery and gains of using this approach in health care management.

Keywords

System Approach, Modern Management Approaches, System Approach In Health Care

Yönetim Biliminde Sistem Yaklaşımı ve Sağlık Alanı Özelinde Bir Değerlendirme

Abstract

Yönetim ve organizasyon teori ve uygulamalarında 1960’lı yıllardan itibaren önemli değişiklikler yaşanmıştır. Bu süreç ile birlikte klasik yönetim teorilerinin insanı bir makine olarak gören yaklaşımı ve neoklasik yönetim teorilerinin insan davranışlarını ön plana çıkaran yaklaşımı değişmiştir. Devam eden süreçte karmaşıklık ve bütünselliğe vurgu yapan ve sistem ve durumsallık yaklaşımından oluşan modern yönetim yaklaşımı ortaya çıkmıştır. Bu süreçte bir örgütsel alan olarak sağlık hizmetleri yönetiminde de sistem yaklaşımı benimsenmiştir. Bu çalışmanın amacı modern yönetim yaklaşımlarından birisini oluşturan sistem yaklaşımının temellerini ve bu yaklaşımın yönetim biliminde nasıl bir yer bulduğunu ortaya koymaktır. Sonuç olarak sistem yaklaşımının sağlık hizmetleri sunumuna nasıl yansıdığı ve sağlık hizmetleri yönetiminde nasıl kullanılabileceği ve elde edilebilecek kazanımlar konusunda önerilerde bulunulmuştur.

Keywords

Sistem Yaklaşımı, Modern Yönetim Yaklaşımları, Sağlıkta Sistem Yaklaşımı

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