THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE

Esen Gürbüz; Arzum Büyükkeklik; Mutlu Yüksel Avcılar; Murat Toksarı

TR EN

ALGILANAN HİZMET KALİTESİNİN TATMİN VE DAVRANIŞSAL NİYET ÜZERİNE ETKİSİ: NİĞDE İLİNDEKİ SÜPERMARKETLER ÜZERİNE AMPİRİK BİR ÇALIŞMA

Abstract

Keywords

Hizmet Kalitesi, Hizmet Kalitesi Ölçüm Modelleri, SERVQUAL, Müşteri Tatmini,Davranışsal Niyet, Süpermarketlerde Hizmet Kalitesi, Yapısal Eşitlik Modeli

Details

Primary Language

English

Subjects

-

Journal Section

-

Authors

Esen Gürbüz This is me

Arzum Büyükkeklik This is me

Mutlu Yüksel Avcılar This is me

Murat Toksarı This is me

Publication Date

October 1, 2008

Submission Date

October 1, 2008

Acceptance Date

-

Published in Issue

Year 2008 Volume: 8 Number: 2

IZ

https://izlik.org/JA28UC62LR

Cite

RIS / Bibtex

APA

Gürbüz, E., Büyükkeklik, A., Avcılar, M. Y., & Toksarı, M. (2008). THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE. Ege Academic Review, 8(2), 785-812. https://izlik.org/JA28UC62LR

AMA

1.Gürbüz E, Büyükkeklik A, Avcılar MY, Toksarı M. THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE. ear. 2008;8(2):785-812. https://izlik.org/JA28UC62LR

Chicago

Gürbüz, Esen, Arzum Büyükkeklik, Mutlu Yüksel Avcılar, and Murat Toksarı. 2008. “THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE”. Ege Academic Review 8 (2): 785-812. https://izlik.org/JA28UC62LR.

EndNote

Gürbüz E, Büyükkeklik A, Avcılar MY, Toksarı M (October 1, 2008) THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE. Ege Academic Review 8 2 785–812.

IEEE

[1]E. Gürbüz, A. Büyükkeklik, M. Y. Avcılar, and M. Toksarı, “THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE”, ear, vol. 8, no. 2, pp. 785–812, Oct. 2008, [Online]. Available: https://izlik.org/JA28UC62LR

ISNAD

Gürbüz, Esen - Büyükkeklik, Arzum - Avcılar, Mutlu Yüksel - Toksarı, Murat. “THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE”. Ege Academic Review 8/2 (October 1, 2008): 785-812. https://izlik.org/JA28UC62LR.

JAMA

1.Gürbüz E, Büyükkeklik A, Avcılar MY, Toksarı M. THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE. ear. 2008;8:785–812.

MLA

Gürbüz, Esen, et al. “THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE”. Ege Academic Review, vol. 8, no. 2, Oct. 2008, pp. 785-12, https://izlik.org/JA28UC62LR.

Vancouver

1.Esen Gürbüz, Arzum Büyükkeklik, Mutlu Yüksel Avcılar, Murat Toksarı. THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE. ear [Internet]. 2008 Oct. 1;8(2):785-812. Available from: https://izlik.org/JA28UC62LR