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Denizli KOBİ’lerinde TKY Uygulamalarının Firma Performansına Etkilerinin Analizi

Year 2012, Volume: 12 Issue: 1, 31 - 38, 01.02.2012

Ali Türkyılmaz Şenol Okay Leyla Temizer Muhammet Enis Bulak

Abstract

Toplam Kalite Yönetimi (TKY) uygulamaları, tüm dünyada olduğu gibi ülkemizdeki küçük ve orta büyüklükteki işletmelerde (KOBİ) her geçen gün yaygınlaşmaktadır. Bu çalışmada, Denizli’de tekstil sektöründe faaliyet gösteren KOBİ’lerde TKY uygulamalarının müşteri memnuniyetine ve firma performansına olan etkileri incelendi. Çalışma kapsamında literatürdeki çalışmalardan yola çıkılarak TKY uygulamaları, müşteri memnuniyeti ve işletme performans arasındaki ilişki bir Yapısal Eşitlik Modeli ile tanımlandı. Bu modele uygun geliştirilen bir anket kullanılarak toplam 80 işletmeden veriler toplandı. Yapısal eşitlik modelinin doğrulanması ve ilişki katsayılarının hesaplanması için Kısmi En Küçük Kareler Yöntemini kullanıldı. Çalışma işletmelerdeki kritik TKY uygulamaları ve bunların işletme performansına etkileri hakkında önemli bilgiler sunmaktadır

Keywords

KOBİ yönetimi TKY performans yönetimi kısmi en küçük kareler

References

  • Bollen, K.A. (1989) Structural Equations with Latent
  • Variables, New York, Wiley. Bruhna M., Grunda, M.A. (2000) “Theory, Develop- ment and Implementation of National Customer Satis- faction Indices: The Swiss Index of Customer Satisfaction
  • (SWICS)” Total Quality Management, 11(7):1017-1028.
  • Chin, WW. (1998) “The Partial Least Squares App- roach For Structural Equation Modeling, Marcoulides”
  • G.A. Marcoulides (eds.) Modern Methods for Business Re- search, Lawrence Erlbaum Associates, Hillsdale, NJ, Law- rence Erlbaum Associates. Deming, WE. (1986) Out of the Crisis, Cambridge, MIT Pres.
  • Fornell, C. ve Cha, J. (1994) “Partial Least Squares,
  • Bagozzi” RP (eds.) Advanced Methods of Marketing Rese- arch, Cambridge, Basil Blackwell. Gençyılmaz, G. ve Zaim, S. (1999) “Eğitimde Top- lam Kalite Yönetimi” İstanbul Universitesi, İşletme Fakül- tesi Dergisi, 28(2):9-35.
  • Hulland, J.S. (1999) “Use of Partial Least Squares
  • (PLS) in Strategic Management Research: A Review of Four Recent Studies” Strategic Management Journal, (2):195-204. Kaplan, RS. ve Norton, DP. (1996) The Balanced
  • Scorecard: Translating Strategy into Action, Boston, Har- vard Business Scholl Pres. Kanji, GK. ve Wallace, W. (2000) “Business Excel- lence Through Customer Satisfaction” Total Quality Ma- nagement, 11:979-998.
  • Kunst, P. ve Lemmink, J. (2000) “Quality Mana- gement and Business Performance in Hospitals: A Se- arch for Success Parameters” Total Quality Management, :1123-1133.
  • Özkan, C., Zaim, S., Türkyılmaz A. (2005) “Küçük
  • Ve Orta Büyüklükteki İşletmelerde Toplam Kalite Uygu- lamalarının, Kurum Performansına Etkileri” İstanbul Ti- caret Üniversitesi 5. Üretim Araştırmaları Sempozyumu, Kasım 25-27, İstanbul. Saraph, J.V., Benson, G.P. ve Schroder, R.G. (1989)
  • “An Instrument for Measuring the Critical Factors of Quality Management” Decision Sciences, 20: 810-829. Tenenhaus, M., Vinzi, VE., Chatelin, YM. ve Lauro, C. (2005) “PLS Path Modeling” Computational Statistics & Data Analysis, 48:159–205.
  • Turkyilmaz, A., Tatoglu, E., Zaim, S. ve Ozkan, C. (2010) “Use of Partial Least Squares (PLS) in TQM
  • Research: TQM Practices and Business Performance in SMEs” Esposito, V.V., Chin, W.W., Henseler, J. And Wang, H. (eds.) Handbook of Partial Least Squares, Lon- don, Springer. Wold, H. (1985) “Partial Least Squares” Kotz S,
  • Johnson NL (eds.) Encyclopedia of Statistical Sciences, New York, Wiley. EKLER  2  1 12   2          1111     xjh yjh                                   ij     jh

Analysis of TQM Effects on Business Performance of SME’s in Denizli

Year 2012, Volume: 12 Issue: 1, 31 - 38, 01.02.2012

Ali Türkyılmaz Şenol Okay Leyla Temizer Muhammet Enis Bulak

Abstract

In recent years, there is an increasing interest in application of Total Quality Management practices in SME’s. In this study the effect of TQM practices on business performance of SME’s in Denizli is analysed. A structural equation model is built to analyse the relationship between TQM and business performance. The data, gathered from 80 textile manufacturer companies, are analysed using Partial Least Squares method

Keywords

SME’s management TQM performance management partial least squares

References

  • Bollen, K.A. (1989) Structural Equations with Latent
  • Variables, New York, Wiley. Bruhna M., Grunda, M.A. (2000) “Theory, Develop- ment and Implementation of National Customer Satis- faction Indices: The Swiss Index of Customer Satisfaction
  • (SWICS)” Total Quality Management, 11(7):1017-1028.
  • Chin, WW. (1998) “The Partial Least Squares App- roach For Structural Equation Modeling, Marcoulides”
  • G.A. Marcoulides (eds.) Modern Methods for Business Re- search, Lawrence Erlbaum Associates, Hillsdale, NJ, Law- rence Erlbaum Associates. Deming, WE. (1986) Out of the Crisis, Cambridge, MIT Pres.
  • Fornell, C. ve Cha, J. (1994) “Partial Least Squares,
  • Bagozzi” RP (eds.) Advanced Methods of Marketing Rese- arch, Cambridge, Basil Blackwell. Gençyılmaz, G. ve Zaim, S. (1999) “Eğitimde Top- lam Kalite Yönetimi” İstanbul Universitesi, İşletme Fakül- tesi Dergisi, 28(2):9-35.
  • Hulland, J.S. (1999) “Use of Partial Least Squares
  • (PLS) in Strategic Management Research: A Review of Four Recent Studies” Strategic Management Journal, (2):195-204. Kaplan, RS. ve Norton, DP. (1996) The Balanced
  • Scorecard: Translating Strategy into Action, Boston, Har- vard Business Scholl Pres. Kanji, GK. ve Wallace, W. (2000) “Business Excel- lence Through Customer Satisfaction” Total Quality Ma- nagement, 11:979-998.
  • Kunst, P. ve Lemmink, J. (2000) “Quality Mana- gement and Business Performance in Hospitals: A Se- arch for Success Parameters” Total Quality Management, :1123-1133.
  • Özkan, C., Zaim, S., Türkyılmaz A. (2005) “Küçük
  • Ve Orta Büyüklükteki İşletmelerde Toplam Kalite Uygu- lamalarının, Kurum Performansına Etkileri” İstanbul Ti- caret Üniversitesi 5. Üretim Araştırmaları Sempozyumu, Kasım 25-27, İstanbul. Saraph, J.V., Benson, G.P. ve Schroder, R.G. (1989)
  • “An Instrument for Measuring the Critical Factors of Quality Management” Decision Sciences, 20: 810-829. Tenenhaus, M., Vinzi, VE., Chatelin, YM. ve Lauro, C. (2005) “PLS Path Modeling” Computational Statistics & Data Analysis, 48:159–205.
  • Turkyilmaz, A., Tatoglu, E., Zaim, S. ve Ozkan, C. (2010) “Use of Partial Least Squares (PLS) in TQM
  • Research: TQM Practices and Business Performance in SMEs” Esposito, V.V., Chin, W.W., Henseler, J. And Wang, H. (eds.) Handbook of Partial Least Squares, Lon- don, Springer. Wold, H. (1985) “Partial Least Squares” Kotz S,
  • Johnson NL (eds.) Encyclopedia of Statistical Sciences, New York, Wiley. EKLER  2  1 12   2          1111     xjh yjh                                   ij     jh
There are 17 citations in total.

Details

Other ID JA99BF64GA
Journal Section Research Article
Authors

Ali Türkyılmaz This is me

Şenol Okay This is me

Leyla Temizer This is me

Muhammet Enis Bulak This is me

Publication Date February 1, 2012
Published in Issue Year 2012 Volume: 12 Issue: 1

Cite

APA Türkyılmaz, A., Okay, Ş., Temizer, L., Bulak, M. E. (2012). Analysis of TQM Effects on Business Performance of SME’s in Denizli. Ege Academic Review, 12(1), 31-38.
AMA Türkyılmaz A, Okay Ş, Temizer L, Bulak ME. Analysis of TQM Effects on Business Performance of SME’s in Denizli. ear. February 2012;12(1):31-38.
Chicago Türkyılmaz, Ali, Şenol Okay, Leyla Temizer, and Muhammet Enis Bulak. “Analysis of TQM Effects on Business Performance of SME’s in Denizli”. Ege Academic Review 12, no. 1 (February 2012): 31-38.
EndNote Türkyılmaz A, Okay Ş, Temizer L, Bulak ME (February 1, 2012) Analysis of TQM Effects on Business Performance of SME’s in Denizli. Ege Academic Review 12 1 31–38.
IEEE A. Türkyılmaz, Ş. Okay, L. Temizer, and M. E. Bulak, “Analysis of TQM Effects on Business Performance of SME’s in Denizli”, ear, vol. 12, no. 1, pp. 31–38, 2012.
ISNAD Türkyılmaz, Ali et al. “Analysis of TQM Effects on Business Performance of SME’s in Denizli”. Ege Academic Review 12/1 (February 2012), 31-38.
JAMA Türkyılmaz A, Okay Ş, Temizer L, Bulak ME. Analysis of TQM Effects on Business Performance of SME’s in Denizli. ear. 2012;12:31–38.
MLA Türkyılmaz, Ali et al. “Analysis of TQM Effects on Business Performance of SME’s in Denizli”. Ege Academic Review, vol. 12, no. 1, 2012, pp. 31-38.
Vancouver Türkyılmaz A, Okay Ş, Temizer L, Bulak ME. Analysis of TQM Effects on Business Performance of SME’s in Denizli. ear. 2012;12(1):31-8.