Otel Çalışanları Açısından Duygusal Zekanın Örgütsel Vatandaşlık Davranışı Üzerindeki Etkisi

Edip Örücü; Çağrı İzci

doi:10.18070/euiibfd.52993

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Year 2015, , 31 - 47, 20.07.2015

Edip Örücü Çağrı İzci

https://doi.org/10.18070/euiibfd.52993

Cited By: 3

Abstract

The aim of study is to determine the relationship between emotional intelligence and organizational citizenship and to investigate the effect of emotional intelligence on organizational citizenship behaviour for hotel employees. In this context, data set is used that collected from hotel employees which working in 4 and 5 star hotels in Balıkesir.The findings of the study revealed that there is a positive and significant relationship between organizational citizenship behaviour and emotinal intelligence of hotel employees and hotel employees' emotional intelligence has an positive effect on their organizational citizenship behaviour

Keywords

Emotional Intelligence, Organizational Citizenship Behaviour, Hotel Employees

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