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Sosyo-Teknik Kolaylaştırıcıların Bilgi Paylaşımı Ve Algılanan Örgütsel Performans Üzerindeki Etkileri: Konaklama İşletmelerinde Bir Araştırma

Year 2014, Volume: 1 Issue: 36, 34 - 59, 01.06.2014

Abstract

Bu çalışmanın amacı, sosyo-teknik kolaylaştırıcılar olan güven, içsel ve dışsal ödül ile bilgi yönetim sisteminin, bilgi paylaşımı ve algılanan örgütsel performans üzerindeki etkilerini araştırmaktır. Nevşehir’de faaliyet gösteren konaklama işletmelerinde çalışanlardan oluşan örneklemden anket yöntemiyle veri toplanmış ve değerlendirilmiştir. Araştırma sonuçlarına göre; güven, içsel ödül, dışsal ödül ve bilgi yönetim sistemi ile bilgi paylaşımı niyeti, bilgi paylaşımı davranışı ve algılanan örgütsel performans arasında pozitif yönlü ilişki olduğu tespit edilmiştir. Regresyon analizi sonuçlarına göre ise içsel ödülün bilgi paylaşımı niyetini, davranışını ve algılanan örgütsel performansı; aynı şekilde bilgi yönetim sistemi kalitesinin de bilgi paylaşımı davranışını ve algılanan örgütsel performansı pozitif yönlü etkilediği saptanmıştır

References

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  • Akıncı, Z. “Turizm Sektöründe İşgören İş Tatminini Etkileyen Faktörler: Beş Yıldızlı Konaklama İşletmelerinde Bir Uygulama”, Akdeniz İ.İ.B.F. Dergisi, 2002, Sayı 4, s. 3-14.
  • Akkoç, İ., A. Çalışkan ve Ö. Turunç, “Örgütlerde Gelişim Kültürü ve Algılanan Örgütsel Desteğin İş Tatmini ve İş Performansına Etkisi: Güvenin Aracılık Rolü”, Yönetim ve Ekonomi, 2012, Cilt 19, Sayı 1, s. 105-135.
  • Alajmi, B. M. “The Intention to Share: Psychological Investigation of Knowledge Sharing Behaviour in Online Communities”, Journal of Information & Knowledge Management, Vol. 11, Issue 3, 2012, pp. 1-12.
  • Alavi, M. and D. E. Leidner. “Knowledge management and knowledge management systems: Conceptual foundations and research issues”, MIS quarterly, 2001, pp. 107-136.
  • Alavi, M. and D. Leider. Knowledge management systems: emerging views and practices from the field. Proceedings of the 32nd Annual Hawaii International Conference, 1999, pp. 1-11
  • Alazmi, M. and M. Zairi. “Knowledge management critical success factors”. Total Quality Management and Business Excellence. Vol. 14, Issue 2, 2003, pp. 199-204.
  • Amin, A., M. F. Hassan, M. B. Ariffin and M. Rehman, Theoretical Framework of the Effect of Extrinsic Rewards on Individual's Attitude Towards Knowledge Sharing and the Role of Intrinsic Attributes, International Conference on, 2009, pp. 240-243.
  • Bartol, K. M. and A. Srivastava. “Encouraging knowledge sharing: the role of organizational reward systems”, Journal of Leadership & Organizational Studies, Vol. 9, Issue 1, 2002, pp. 64-76.
  • Bartol, K. M. and E. A. Locke. “Incentives and motivation”, Compensation in organizations: Current research and practice, 2000, pp. 104-147.
  • Bock, G. W., R. W. Zmud, Y. G. Kim and J. N. Lee. “Behavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators, socialpsychological forces, and organizational climate”, MIS quarterly, 2005, pp. 87- 111.
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  • Choi, S. Y., Y. S. Kang and H. Lee. “The effects of socio-technical enablers on knowledge sharing: an exploratory examination”, Journal of Information Science, Vol. 34, Issue 5, 2008, pp. 742-754.
  • Cihangiroğlu, N. ve B. Şahin. “Organizasyonlarda Önemli Bir Fenomen: Psikolojik Sözleşme”, Uluslararası Yönetim İktisat ve İşletme Dergisi, Cilt 6, Sayı 11, 2012, s. 1-16.
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  • Ho, L. A. “What affects organizational performance?: The linking of learning and knowledge management”, Industrial Management & Data Systems, Vol. 108, Issue 9, 2008, pp. 1234-1254.
  • Hsu, I. “Knowledge sharing practices as a facilitating factor for improving organizational performance through human capital: a preliminary test”, Expert Systems with Applications, Vol. 35, Issue 3, 2008, pp. 1316-1326.
  • Hsu, M. H., T. L. Ju, C. H. Yen and C. M. Chang. “Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations”, International Journal of Human-Computer Studies, Vol. 65, Issue 2, 2007, pp. 53-169.
  • Huang, X., K., Shi, Z. Zhang, and Y. L. Cheung. “The impact of participative leadership behavior on psychological empowerment and organizational commitment in Chinese stateowned enterprises: The moderating role of organizational tenure”, Asia Pacific Journal of Management, 2006, Vol. 23, No. 3, pp. 345–367.
  • Huber, G. P. “Organizational learning: The contributing processes and the literatures”, Organization science, Vol. 2, Issue 1, 1991, pp. 88-115.
  • Joseph, Errol E., and Bruce E. Winston. “A correlation of servant leadership, leader trust, and organizational trust”, Leadership & Organization Development Journal, Vol. 26, Issue 1, 2005, pp. 6-22.
  • Kanten S. ve P. Kanten, “Hat Yöneticilerin İnsan Kaynakları Yönetimi Uygulamalarındaki Performansı İle İlişkili Etkenler: Konaklama İşletmelerinde Bir Araştırma”, Yönetim, 2009, Cilt 20, Sayı 63, s. 119-140.
  • Khandwalla, P. The design of organizations. New York, NY: HarcourtBrace Jovanovich, 1977.
  • Kim, T. and G. Lee. “A modified and extended Triandis model for the enablers–process– outcomes relationship in hotel employees' knowledge sharing”, The Service Industries Journa,. Vol. 32, Issue 13, 2012, pp. 2059-2090.
  • Kramer, R. M. and T. R. Tyler. Trust in Organizations: Frontiers Of Theory And Research, Thousand Oaks, Ca: Sage. 1996.
  • Kwok S. H. and Sheng G. “Attitude Towards Knowledge Sharing Behavior”, Journal of Computer Information Systems, 2005, Vol. 46, No. 2, pp. 45-51.
  • Lee, D. J. and J. H. Ahn. “Reward systems for intra-organizational knowledge sharing”, European Journal of Operational Research, Vol. 180, Issue 2, 2007, pp. 938-956.
  • Lee, P., N. Gillespie, L. Mann and A. Wearing. “Leadership and trust: their effect on knowledge sharing and team performance”, Management Learning, Vol. 41, Issue 4, 2010, pp. 473-491.
  • Levin, D. Z., E. M. Whitener and R. Cross. “Perceived trustworthiness of knowledge sources: The moderating impact of relationship length”, Journal of Applied Psychology, Vol. 91, Issue 5, 2006, pp. 1163.
  • Levin, D. Z., R. Cross, L. C. Abrams and E. L. Lesser. “Trust and knowledge sharing: A critical combination”, IBM Institute for Knowledge-Based Organizations, 2002, pp. 1-9.
  • Lin, H. F. “Impact of organizational support on organizational intention to facilitate knowledge sharing”, Knowledge Management Research & Practice, Vol. 4, Issue 1, 2006, pp. 26-35.
  • Malhotra, Y. and D. F. Galleta. Role of commitment and motivation in knowledge management systems implementation: Theory, conceptualization, and measurement of antecedents of success. Proceedings of the 36th Annual Hawaii International Conference. 2003, pp. 1-10.
  • Maltz, E. and A. K. Kohli. “Reducing marketing’s conflict with other functions: the differential effects of integrating mechanisms”, Journal of the Academy of Marketing Science, Vol. 28, Issue 4, 2000, pp. 479-492.
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  • McEvily, B., V. Perrone and A. Zaheer. “Trust as an organizing principle”, Organization science, Vol. 14, Issue 1, 2003, pp. 91-103.
  • McLeod, M. T., D. R. Vaughan and J. Edwards. “Knowledge networks in the tourism sector of the Bournemouth, Poole, and Christchurch conurbation: preliminary analysis”, The Service Industries Journal, Vol. 30, Issue 10, 2010, pp. 1651- 1667.
  • Mishra, A. K. “Organizational Responses to Crisis: The Centrality of Trust” in Trust in Organizations, Frontiers of Theory and Research, R. M. Kramer and T. R. Tyler ( eds.), Sage Publications, Thousand Oaks, CA, 1996, pp. 261-287.
  • Mooradian, T., B. Renzl and K. Matzler. “Who trusts? Personality, trust and knowledge sharing”, Management Learning, Vol. 37, Issue 4, 2006, pp. 523-540.
  • Osterloh M. and B. S. Frey, “Motivation, Knowledge Transfer, and Organizational Forms”, Organization Science, 2000, Vol. 11, No. 5, pp. 538-550.
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  • Öğüt, A., T. Akgemci ve M. T. Demirsel. “Stratejik İnsan Kaynakları Yönetimi Bağlamında Örgütlerde İşgören Motivasyonu Süreci”, Selçuk Üniversitesi Sosyal Bilimler Dergisi, 2004, s. 377-290.
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THE EFFECTS OF SOCIO-TECHNICAL ENABLERS ON KNOWLEDGE SHARING AND PERCEIVED ORGANIZATIONAL PERFORMANCE: A RESEARCH IN ACCOMMODATION ESTABLISHMENTS

Year 2014, Volume: 1 Issue: 36, 34 - 59, 01.06.2014

Abstract

The aim of the study is to investigate the effect of socio-technical enablers on knowledge sharing and organizational performance. The sample consists of employees working in accommodation establishments in Nevşehir. The data were collected and analyzed using a questionnaire sample of employees. According to the findings of research there was a positive correlation between trust, intrinsic reward, extrinsic reward, KMS with knowledge sharing and organizational performance. According to the result of the regression analysis intrinsic reward had a positive effect on knowledge sharing intention, behavior and organizational performance. Likewise, KMS quality had a positive effect on both knowledge sharing behavior and organizational performance

References

  • Abrams, L. C., R. Cross, E. Lesser and D. Z. Levin. “Nurturing interpersonal trust in knowledge-sharing networks”, The Academy of Management Executive, Vol. 17, Issue 4, 2003, pp. 64-77.
  • Akıncı, Z. “Turizm Sektöründe İşgören İş Tatminini Etkileyen Faktörler: Beş Yıldızlı Konaklama İşletmelerinde Bir Uygulama”, Akdeniz İ.İ.B.F. Dergisi, 2002, Sayı 4, s. 3-14.
  • Akkoç, İ., A. Çalışkan ve Ö. Turunç, “Örgütlerde Gelişim Kültürü ve Algılanan Örgütsel Desteğin İş Tatmini ve İş Performansına Etkisi: Güvenin Aracılık Rolü”, Yönetim ve Ekonomi, 2012, Cilt 19, Sayı 1, s. 105-135.
  • Alajmi, B. M. “The Intention to Share: Psychological Investigation of Knowledge Sharing Behaviour in Online Communities”, Journal of Information & Knowledge Management, Vol. 11, Issue 3, 2012, pp. 1-12.
  • Alavi, M. and D. E. Leidner. “Knowledge management and knowledge management systems: Conceptual foundations and research issues”, MIS quarterly, 2001, pp. 107-136.
  • Alavi, M. and D. Leider. Knowledge management systems: emerging views and practices from the field. Proceedings of the 32nd Annual Hawaii International Conference, 1999, pp. 1-11
  • Alazmi, M. and M. Zairi. “Knowledge management critical success factors”. Total Quality Management and Business Excellence. Vol. 14, Issue 2, 2003, pp. 199-204.
  • Amin, A., M. F. Hassan, M. B. Ariffin and M. Rehman, Theoretical Framework of the Effect of Extrinsic Rewards on Individual's Attitude Towards Knowledge Sharing and the Role of Intrinsic Attributes, International Conference on, 2009, pp. 240-243.
  • Bartol, K. M. and A. Srivastava. “Encouraging knowledge sharing: the role of organizational reward systems”, Journal of Leadership & Organizational Studies, Vol. 9, Issue 1, 2002, pp. 64-76.
  • Bartol, K. M. and E. A. Locke. “Incentives and motivation”, Compensation in organizations: Current research and practice, 2000, pp. 104-147.
  • Bock, G. W., R. W. Zmud, Y. G. Kim and J. N. Lee. “Behavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators, socialpsychological forces, and organizational climate”, MIS quarterly, 2005, pp. 87- 111.
  • Carnevale, D. G. Trustworthy government: Leadership and management strategies for building trust and high performance. San Francisco, CA: Jossey-Bass Publishers, 1995.
  • Chang Lee, K., S. Lee and I. W. Kang. “KMPI: measuring knowledge management performance”, Information & Management, Vol. 42, Issue 3, 2005, pp. 469-482. Cheng, J. H., C. H. Yeh and C. W. Tu. “Trust and knowledge sharing in green supply chains”, Supply Chain Management: An International Journal, Vol. 13, Issue 4, 2008, pp. 283-295.
  • Choi, S. Y., Y. S. Kang and H. Lee. “The effects of socio-technical enablers on knowledge sharing: an exploratory examination”, Journal of Information Science, Vol. 34, Issue 5, 2008, pp. 742-754.
  • Cihangiroğlu, N. ve B. Şahin. “Organizasyonlarda Önemli Bir Fenomen: Psikolojik Sözleşme”, Uluslararası Yönetim İktisat ve İşletme Dergisi, Cilt 6, Sayı 11, 2012, s. 1-16.
  • Çıngı, H. Örnekleme Kuramı, Hacettepe Üniversitesi Fen Fakültesi Yayınları Ders Kitapları Dizisi 20. Ankara: H.Ü. Fen Fakültesi Basımevi, 1994.
  • Demirhan A. ve S. Bozkurt, “Banka Çalışanlarının Bilgi Paylaşımı Davranışına Yönelik Tutumlarını Etkileyen Faktörler Üzerine Bir Araştırma”, Journal of Yasar University, 2010, Cilt 18, Sayı 5, s. 3016-3027.
  • Dirks, K. T. and D. L. Ferrin. “The Role Of Trust İn Organizational Settings”, Organization Science, 2001, Vol. 12, No. 4, pp. 450–467.
  • Dündar, S., Özutku, H., ve Taşpınar, F. “İçsel ve dışsal motivasyon araçlarının işgörenlerin motivasyonu üzerindeki etkisi: Ampirik bir inceleme”, Ticaret ve Turizm Eğitim Fakültesi Dergisi, Cilt 2, 2007, s. 105-119.
  • Dyer, J. and K. Nobeoka. “Creating and managing a high performance knowledge-sharing network: the Toyota case”, Strategic Management Journal, Vol. 21, 2002, pp. 345-367.
  • Emeksiz, M. “Otel İşletmelerinde İçsel ve Dışsal Bilgi Sistemleri”, Anatolia: Turizm Araştırmaları Dergisi, Cilt 11, Sayı 1, 2000, s. 34-43
  • Gold, A., H. A., Malhotra and A. H. Segars. “Knowledge management: an organizational capabilities perspective”, Journal of management information systems, Vol. 18, Issue 1, 2001, pp. 185-214.
  • Ho, L. A. “What affects organizational performance?: The linking of learning and knowledge management”, Industrial Management & Data Systems, Vol. 108, Issue 9, 2008, pp. 1234-1254.
  • Hsu, I. “Knowledge sharing practices as a facilitating factor for improving organizational performance through human capital: a preliminary test”, Expert Systems with Applications, Vol. 35, Issue 3, 2008, pp. 1316-1326.
  • Hsu, M. H., T. L. Ju, C. H. Yen and C. M. Chang. “Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations”, International Journal of Human-Computer Studies, Vol. 65, Issue 2, 2007, pp. 53-169.
  • Huang, X., K., Shi, Z. Zhang, and Y. L. Cheung. “The impact of participative leadership behavior on psychological empowerment and organizational commitment in Chinese stateowned enterprises: The moderating role of organizational tenure”, Asia Pacific Journal of Management, 2006, Vol. 23, No. 3, pp. 345–367.
  • Huber, G. P. “Organizational learning: The contributing processes and the literatures”, Organization science, Vol. 2, Issue 1, 1991, pp. 88-115.
  • Joseph, Errol E., and Bruce E. Winston. “A correlation of servant leadership, leader trust, and organizational trust”, Leadership & Organization Development Journal, Vol. 26, Issue 1, 2005, pp. 6-22.
  • Kanten S. ve P. Kanten, “Hat Yöneticilerin İnsan Kaynakları Yönetimi Uygulamalarındaki Performansı İle İlişkili Etkenler: Konaklama İşletmelerinde Bir Araştırma”, Yönetim, 2009, Cilt 20, Sayı 63, s. 119-140.
  • Khandwalla, P. The design of organizations. New York, NY: HarcourtBrace Jovanovich, 1977.
  • Kim, T. and G. Lee. “A modified and extended Triandis model for the enablers–process– outcomes relationship in hotel employees' knowledge sharing”, The Service Industries Journa,. Vol. 32, Issue 13, 2012, pp. 2059-2090.
  • Kramer, R. M. and T. R. Tyler. Trust in Organizations: Frontiers Of Theory And Research, Thousand Oaks, Ca: Sage. 1996.
  • Kwok S. H. and Sheng G. “Attitude Towards Knowledge Sharing Behavior”, Journal of Computer Information Systems, 2005, Vol. 46, No. 2, pp. 45-51.
  • Lee, D. J. and J. H. Ahn. “Reward systems for intra-organizational knowledge sharing”, European Journal of Operational Research, Vol. 180, Issue 2, 2007, pp. 938-956.
  • Lee, P., N. Gillespie, L. Mann and A. Wearing. “Leadership and trust: their effect on knowledge sharing and team performance”, Management Learning, Vol. 41, Issue 4, 2010, pp. 473-491.
  • Levin, D. Z., E. M. Whitener and R. Cross. “Perceived trustworthiness of knowledge sources: The moderating impact of relationship length”, Journal of Applied Psychology, Vol. 91, Issue 5, 2006, pp. 1163.
  • Levin, D. Z., R. Cross, L. C. Abrams and E. L. Lesser. “Trust and knowledge sharing: A critical combination”, IBM Institute for Knowledge-Based Organizations, 2002, pp. 1-9.
  • Lin, H. F. “Impact of organizational support on organizational intention to facilitate knowledge sharing”, Knowledge Management Research & Practice, Vol. 4, Issue 1, 2006, pp. 26-35.
  • Malhotra, Y. and D. F. Galleta. Role of commitment and motivation in knowledge management systems implementation: Theory, conceptualization, and measurement of antecedents of success. Proceedings of the 36th Annual Hawaii International Conference. 2003, pp. 1-10.
  • Maltz, E. and A. K. Kohli. “Reducing marketing’s conflict with other functions: the differential effects of integrating mechanisms”, Journal of the Academy of Marketing Science, Vol. 28, Issue 4, 2000, pp. 479-492.
  • Matzler, K., B. Renzl, J. Müller, S. Herting and T. A. Mooradian. “Personality traits and knowledge sharing”, Journal of Economic Psychology, Vol. 29, Issue 3, 2008, pp. 301-313.
  • Mayer, R. C., J. H. Davis and F. D. Schoorman. “An integrative model of organizational trust”, Academy of management review, 1995, pp. 709-734.
  • McEvily, B., V. Perrone and A. Zaheer. “Trust as an organizing principle”, Organization science, Vol. 14, Issue 1, 2003, pp. 91-103.
  • McLeod, M. T., D. R. Vaughan and J. Edwards. “Knowledge networks in the tourism sector of the Bournemouth, Poole, and Christchurch conurbation: preliminary analysis”, The Service Industries Journal, Vol. 30, Issue 10, 2010, pp. 1651- 1667.
  • Mishra, A. K. “Organizational Responses to Crisis: The Centrality of Trust” in Trust in Organizations, Frontiers of Theory and Research, R. M. Kramer and T. R. Tyler ( eds.), Sage Publications, Thousand Oaks, CA, 1996, pp. 261-287.
  • Mooradian, T., B. Renzl and K. Matzler. “Who trusts? Personality, trust and knowledge sharing”, Management Learning, Vol. 37, Issue 4, 2006, pp. 523-540.
  • Osterloh M. and B. S. Frey, “Motivation, Knowledge Transfer, and Organizational Forms”, Organization Science, 2000, Vol. 11, No. 5, pp. 538-550.
  • Owlia, M. S. “A framework for quality dimensions of knowledge management systems”, Total Quality Management, Vol. 21, Issue 11, 2010, pp. 1215-1228.
  • Oyman, S. Stratejik Yönetim Sürecinde Performans Ölçümü ve Dengeli Sonuç Kartı Uygulaması: Türkiye Cumhuriyet Merkez Bankası İçin Bir Değerlendirme, Uzmanlık Yeterlilik Tezi, Ankara: Türkiye Cumhuriyet Merkez Bankası Muhasebe Genel Müdürlüğü, 2009.
  • Ö. Turunç, “Bilgi Teknolojileri Kullanımının İşletmelerin Örgütsel Performansına Etkisi: Hizmet Sektöründe Bir Araştırma”, Yayınlanmamış Doktora Tezi, Isparta: Süleyman Demirel Üniversitesi Sosyal Bilimler Enstitüsü, 2006: 236.
  • Öğüt, A., T. Akgemci ve M. T. Demirsel. “Stratejik İnsan Kaynakları Yönetimi Bağlamında Örgütlerde İşgören Motivasyonu Süreci”, Selçuk Üniversitesi Sosyal Bilimler Dergisi, 2004, s. 377-290.
  • Pearce, J. L., Stevenson, W. B., and Perry, J. L. “Managerial compensation based on organizational performance: A time series analysis of the effects of merit pay”, Academy of Management journal, Vol. 28, Issue, 2, 1985, pp. 261-278.
  • Pfeffer, J. The Human Equation. Cambridge, MA: Harvard Business School Press, 1998. Pierce, M. A. and Henry, J. W. “Computer ethics: The role of personal, informal, and formal codes”, Journal of Business Ethics, Vol. 15, 1996, pp. 425-437.
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There are 64 citations in total.

Details

Other ID JA78KV67NC
Journal Section Makaleler / Articles
Authors

Enver Aydoğan This is me

Publication Date June 1, 2014
Submission Date June 1, 2014
Published in Issue Year 2014 Volume: 1 Issue: 36

Cite

APA Aydoğan, E. (2014). Sosyo-Teknik Kolaylaştırıcıların Bilgi Paylaşımı Ve Algılanan Örgütsel Performans Üzerindeki Etkileri: Konaklama İşletmelerinde Bir Araştırma. Erciyes Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 1(36), 34-59.

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