Interactions of Emotional Intelligence and Cultural Intelligence of Managers: Findings from the Tourism Industry

Abstract

This research was conducted to examine the relationship between emotional intelligence and cultural in-telligence of managers working in the tourism sector. The research population consists of professionals working in lower-level management positions in tourism enterprises. The research data was obtained through an online survey. The total number of surveys evaluated and used in data analysis was 384. De-scriptive statistics, factor analysis and regression analysis were performed to solve the research problem. According to the findings, while a statistically significant relationship was detected between emotional intelligence and cultural intelligence in general terms, a positive and medium/high level statistically sig-nificant relationship was found between the sub-dimensions of both variables that will allow the subject to be evaluated from different perspectives.

Keywords

• Managers
• Emotional Intelligence
• Cultural Intelligence
• Tourism Industry

Yöneticilerin Duygusal Zekâ ve Kültürel Zekâ Etkileşimleri: Turizm Sektöründen Bulgular

Abstract

Bu araştırma, turizm sektöründe çalışan alt kademe yöneticilerin duygusal zekâ ve kültürel zekâ durumları arasındaki ilişkiyi incelemek amacıyla gerçekleştirilmiştir. Araştırmanın evreni, turizm işletmelerinde alt kademelerde yöneticilik yapan profesyonellerden oluşmaktadır. Araştırma verileri online anket tekniği ile elde edilmiştir. Değerlendirilmeye alınan ve veri analizinde kullanılan toplam anket sayısı 384’tür. Araştırma sorunsalının çözümü için betimleyici istatistikler, faktör analizleri ve regresyon analizleri gerçekleştirilmiştir. Elde edilen bulgulara göre genel anlamda duygusal zekâ ve kültürel zekâ arasında orta/yüksek düzeyde pozitif yönlü istatisitiki olarak anlamlı bir ilişki tespit edilirken her iki değişkenin alt boyutları arasında da konunun farklı açılardan değerlendirilmesine imkan tanıyacak spesifik anlamda önemli ilişkilere rastlanmıştır.

Keywords

• Yöneticiler
• Duygusal Zeka
• Kültürel Zeka
• Turizm Sektörü

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