Research Article
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Mobil Uygulama Kullanılabilirliğini ve Kullanımını İncelemek İçin Bir Yapısal Eşitlik Modeli

Year 2019, , 169 - 181, 31.07.2019
https://doi.org/10.17671/gazibtd.454749

Abstract

Bu
çalışmanın amacı, mobil uygulama kullanılabilirliği ölçeğini Türkçeye uyarlamak
ve bir yapısal ölçüm modeli içinde kendi nomolojik ağını test etmektir. Çalışmada
kullanılan model, teknoloji kabul modeline dayanmaktadır. Kullanılabilirlik
algıları, kullanmaya devam etme isteği, marka sadakati ve kullanıcıların mobil
uygulamalarının fiili kullanımı arasındaki ilişki göz önüne alınarak, bu dört
değişken modele dahil edilmiştir. Çalışmada 476 katılımcıdan veriler toplanmıştır.
Ölçeğin geçerlik ve güvenilirliğini test etmek için ölçeklerin çevirisi,
doğrulayıcı faktör analizi ve güvenilirlik testleri yapılmıştır. Doğrulayıcı
faktör analizi ile üç ölçeğin orijinal yapısının Türkçe için korunduğunu
göstermiştir. Cronbach alfa katsayıları tüm yapılar için yüksek veya en azından
kabul edilebilir çıkmıştır. Modelin uyum indeksleri, modelin kabul edilebilir
sınırlar içinde kaldığını göstermiştir. Kullanılabilirlik, kullanma isteği,
marka sadakati ve fiili kullanım arasındaki ilişkiler çalışma verileriyle
doğrulanmıştır.

References

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  • H. M. Al-Otaibi, R. A. AlAmer, H. S. Al-Khalifa, “The next generation of language labs: Can mobiles help? A case study”, Computers in Human Behavior, 59, 342-349, 2016.
  • C. Attard, G. Mountain, D. M. Romano, “Problem solving, confidence and frustration when carrying out familiar tasks on non-familiar mobile devices”, Computers in Human Behavior, 61, 300-312, 2016.
  • S. Barakovic, L. Skorin-Kapov, “Modelling the relationship between design/performance factors and perceptual features contributing to Quality of Experience for mobile Web browsing”, Computers in Human Behavior, 74, 311-329, 2017.
  • E. Baran, E. Uygun, T. Altan, “Examining Preservice Teachers' Criteria for Evaluating Educational Mobile Apps”, Journal of Educational Computing Research, 54(8), 1117-1141, 2017.
  • T. Chen, Y. Yesilada, S. Harper, “What input errors do you experience? Typing and pointing errors of mobile Web users”, International Journal of Human-Computer Studies, 68(3), 138-157, 2010.
  • Y. B. Kim, “Real-time Analysis of Time-based Usability and Accessibility for Human Mobile-Web Interactions in the Ubiquitous Internet”, Journal of Universal Computer Science, 16(15), 1953-1972, 2010.
  • B. Adipat, D. S. Zhang, L. N. Zhou, “The Effects of Tree-View Based Presentation Adaptation on Mobile Web Browsing”, Mis Quarterly, 35(1), 99-121, 2011.
  • C. L. Hsu, H.P. Lu, H.H. Hsu, “Adoption of the mobile Internet: An empirical study of multimedia message service (MMS)”, Omega-International Journal of Management Science, 35(6), 715-726, 2007.
  • M. Jou, et al., “A study on the usability of E-books and APP in engineering courses: A case study on mechanical drawing”, Computers & Education, 92-93, 181-193, 2016.
  • J. Diaz, C. Rusu, C. A. Collazos, “Experimental validation of a set of cultural-oriented usability heuristics: e-Commerce websites evaluation”, Computer Standards & Interfaces, 50, 160-178, 2017.
  • Calp, M. H., & Sahin, I. (2013). The determination by using fuzzy expert system of the usability level of website user interface design. The Special Issue on Computer and Instructional Technologies, International Journal of Human Sciences, 141-150.
  • U. Bhandari, et al., “Effects of interface design factors on affective responses and quality evaluations in mobile applications”, Computers in Human Behavior, 72, 525-534, 2017.
  • R. Ackerman, et al., “Metacognition and system usability: Incorporating metacognitive research paradigm into usability testing”, Computers in Human Behavior, 54, 101-113, 2016.
  • B. Losada, et al., “Applying Usability Engineering in InterMod Agile Development Methodology. A Case Study in a Mobile Application”, Journal of Universal Computer Science, 19(8), 1046-1065, 2013.
  • V. Venkatesh, V. Ramesh, “Web and wireless site usability: Understanding differences and modeling use”, Mis Quarterly, 30(1), 181-206, 2006.
  • J. Grigera, et al., “Automatic detection of usability smells in web applications”, International Journal of Human-Computer Studies, 97, 129-148, 2017.
  • C. A. Gumussoy, “Usability guideline for banking software design”, Computers in Human Behavior, 62, 277-285, 2016.
  • J. Hellmers, et al., “Usability Evaluation Methods for a Scientific Internet Information Portal”, Journal of Universal Computer Science, 18(10), 1308-1322, 2012.
  • T. H. Kim, S. H. Jin, “Development of auditory design guidelines for improving learning on mobile phones”, Computers & Education, 91, 60-72, 2015.
  • H. Hoehle, R. Aljafari, V. Venkatesh, “Leveraging Microsoft's mobile usability guidelines: Conceptualizing and developing scales for mobile application usability”, International Journal of Human-Computer Studies, 89, 35-53, 2016.
  • F. D. Davis, “Perceived usefulness, perceived ease of use, and user acceptance of information technology”, MIS quarterly, 319-340, 1989.
  • R. Y. Huang, “The Identification, Ranking And Categorization Of Mobile Marketing Success Factors”, International Journal of Mobile Marketing, 7(2), 2012.
  • B. Shackel, “Usability-context, framework, definition, design and evaluation”, Human factors for informatics usability, 21-37, 1991.
  • H. T. Chang, et al., “Touch panel usability of elderly and children”, Computers in Human Behavior, 37, 258-269, 2014.
  • E. Garcia-Lopez, et al., “Validation of navigation guidelines for improving usability in the mobile web”, Computer Standards & Interfaces, 52, 51-62, 2017.
  • W. Hong, J. Y. Thong, K.-Y. T. Wai-Man Wong, “Determinants of user acceptance of digital libraries: an empirical examination of individual differences and system characteristics”, Journal of Management Information Systems, 18(3), 97-124, 2002.
  • B. Battleson, A. Booth, J. Weintrop, “Usability testing of an academic library Web site: A case study”, Journal of Academic Librarianship, 27(3), 188-198, 2001.
  • T. Scheller, E. Kuhn, “Automated measurement of API usability: The API Concepts Framework”, Information and Software Technology, 61, 145-162, 2015.
  • N. A. Karim, Z. Shukur, “Proposed features of an online examination interface design and its optimal values”, Computers in Human Behavior, 64, 414-422, 2016.
  • T. Lavie, T. Oron-Gilad, J. Meyer, “Aesthetics and usability of in-vehicle navigation displays”, International Journal of Human-Computer Studies, 69(1-2), 80-99, 2011.
  • J. Martins, R. Goncalves, F. Branco, “A full scope web accessibility evaluation procedure proposal based on Iberian eHealth accessibility compliance”, Computers in Human Behavior, 73, 676-684, 2017.
  • M. J. Sanchez-Franco, F.A. Martin-Velicia, “The interaction effects of ego involvement on the relationships between aesthetics, usability and commitment An application to electronic banking services and virtual travel communities”, Online Information Review, 35(2), 194-216, 2011.
  • A. N. Tuch, et al., “Is beautiful really usable? Toward understanding the relation between usability, aesthetics, and affect in HCI”, Computers in Human Behavior, 28(5), 1596-1607, 2012.
  • S. S. Borges, et al., “Reduced GUI for an interactive geometry software: Does it affect students' performance?”, Computers in Human Behavior, 54, 124-133, 2016.
  • J. Brade, et al., “Being there again - Presence in real and virtual environments and its relation to usability and user experience using a mobile navigation task”, International Journal of Human-Computer Studies, 101, 76-87, 2017.
  • R. P. Bringula, “Influence of faculty- and web portal design-related factors on web portal usability: A hierarchical regression analysis”, Computers & Education, 68, 187-198 2013.
  • R. P. Bringula, R. S. Basa, “Factors Affecting Faculty Web Portal Usability”, Educational Technology & Society, 14(4), 253-265, 2011.
  • S. H. Jin, “Using Visualization to Motivate Student Participation in Collaborative Online Learning Environments”, Educational Technology & Society, 20(2), 51-62, 2017.
  • H. C. K. Lin, et al., “Construction of Multi-mode Affective Learning System: Taking Affective Design as an Example”, Educational Technology & Society, 19(2), 132-147, 2016.
  • H. C. K. Lin, C. H. Wu, Y. P. Hsueh, “The influence of using affective tutoring system in accounting remedial instruction on learning performance and usability”, Computers in Human Behavior, 41, 514-522, 2014.
  • T. P. Mackey, J. Ho, “Exploring the relationships between Web usability and students' perceived learning in Web-based multimedia (WBMM) tutorials”, Computers & Education, 50(1), 386-409, 2008.
  • H. Park, H. D. Song, “Make E-Learning Effortless! Impact of a Redesigned User Interface on Usability through the Application of an Affordance Design Approach”, Educational Technology & Society, 18(3), 185-196, 2015.
  • S. Pengnate, R. Sarathy, “An experimental investigation of the influence of website emotional design features on trust in unfamiliar online vendors”, Computers in Human Behavior, 67, 49-60, 2017.
  • J. Y. L. Thong, W. Hong, K.-Y. Tam, “Understanding user acceptance of digital libraries: what are the roles of interface characteristics, organizational context, and individual differences?”, International Journal of Human-Computer Studies, 57(3), 215-242, 2002.
  • H. Hoehle, V. Venkatesh, “Mobile Application Usability: Conceptualization and Instrument Development”, Mis Quarterly, 39(2), 435-472, 2015.
  • J. Kjeldskov, J. Stage, “New techniques for usability evaluation of mobile systems”, International Journal of Human-Computer Studies, 60(5-6), 599-620, 2004.
  • J.-H. Wu, S.-C. Wang, “What drives mobile commerce?”, Information & Management, 42(5), 719-729, 2005.
  • A. Bhattacherjee, “Understanding information systems continuance: An expectation-confirmation model”, Mis Quarterly, 25(3), 351-370, 2001.
  • J. C. Hong, et al., “Internet cognitive failure relevant to users' satisfaction with content and interface design to reflect continuance intention to use a government e-learning system”, Computers in Human Behavior, 66, 353-362, 2017.
  • S. Kujala, R. Mugge, T. Miron-Shatz, “The role of expectations in service evaluation: A longitudinal study of a proximity mobile payment service”, International Journal of Human-Computer Studies, 98, 51-61, 2017.
  • E. Eytam, N. Tractinsky, O. Lowengart, “The paradox of simplicity: Effects of role on the preference and choice of product visual simplicity level”, International Journal of Human-Computer Studies, 105, 43-55, 2017.
  • J. G. Laborda, T. M. Royo, M. Bakieva, “Looking towards the Future of Language Assessment: Usability of Tablet PCs in Language Testing”, Journal of Universal Computer Science, 22(1), 114-123, 2016.
  • C. Pribeanu, A. Balog, D. D. Iordache, “Measuring the perceived quality of an AR-based learning application: a multidimensional model”, Interactive Learning Environments, 25(4), 482-495, 2017.
  • V. Venkatesh, S. Goyal, “Expectation Disconfirmation and Technology Adoption: Polynomial Modeling and Response Surface Analysis”, Mis Quarterly, 34(2), 281-303, 2010.
  • M. D. Johnson, A. Herrmann, F. Huber, “The evolution of loyalty intentions”, Journal of Marketing, 70(2), 122-132, 2006.
  • Z. Mack, S. Sharples, “The importance of usability in product choice: a mobile phone case study”, Ergonomics, 52(12), 1514-1528, 2009.
  • M. Fishbein, I. Ajzen, Belief, attitude, intention, and behavior: An introduction to theory and research, 1977.
  • G. Ford, P. Kotzé, “Designing usable interfaces with cultural dimensions”, In IFIP Conference on Human-Computer Interaction, Springer, Berlin, Heidelberg, 713-726, 2005.
  • J. Palthe, “The relative importance of antecedents to cross-cultural adjustment: implications for managing a global workforce”, International Journal of Intercultural Relations, 28(1), 37-59, 2004.
  • L. Ulvydiene, “Psychology of Translation in Cross-Cultural Interaction”, Procedia-Social and Behavioral Sciences, 116, 217-226, 2014.
  • Z. A. Hassan, P. Schattner, D. Mazza, “Doing a pilot study: why is it essential?”, Malaysian family physician: the official journal of the Academy of Family Physicians of Malaysia, 1(2-3), 70, 2006.
  • H. Baumgartner, C. Homburg, “Applications of structural equation modeling in marketing and consumer research: A review”, International Journal of Research in Marketing, 13(2), 139-161, 1996.
  • M. W. Browne, R. Cudeck, “Testing structural equation models”, Alternative ways of assessing model fit, 154, 136-162, 1993.
  • K. Schermelleh-Engel, H. Moosbrugger, H. Müller, “Evaluating the fit of structural equation models: Tests of significance and descriptive goodness-of-fit measures”, MPR-online, 8, 23-74, 2003.
  • L. S. Meyers, G. Gamst, A. J. Guarino, Applied multivariate research: Design and interpretation, Sage, 2006.
  • M. Hertzum, T. Clemmensen, “How do usability professionals construe usability?”, International Journal of Human-Computer Studies, 70(1), 26-42, 2012.
  • P. A. G. Garcia, et al., “A usability study of taxonomy visualisation user interfaces in digital repositories”, Online Information Review, 38(2), 284-304, 2014.
  • K. L. Page, M. J. Robson, M. D. Uncles, “Perceptions of web knowledge and usability: When sex and experience matter”, International Journal of Human-Computer Studies, 70(12), 907-919, 2012.
  • G. Peevers, G. Douglas, M. A. Jack, “A usability comparison of three alternative message formats for an SMS banking service”, International Journal of Human-Computer Studies, 66(2), 113-123, 2008.
  • M. Virvou, G. Katsionis, “In the usability and likeability of virtual reality games for education: The case of VR-ENGAGE”, Computers & Education, 50(1), 154-178, 2008.
  • N. Wagner, K. Hassanein, M. Head, “The impact of age on website usability”, Computers in Human Behavior, 37, 270-282, 2014.
  • R. J. Nathan, P. H. P. Yeow, S. Murugesan, “Key usability factors of service-oriented web sites for students: an empirical study”, Online Information Review, 32(3), 302-324, 2008.
  • R. Tariq, S. Latif, “A Mobile Application to Improve Learning Performance of Dyslexic Children with Writing Difficulties”, Educational Technology & Society, 19(4), 151-166, 2016.
  • L. Kaewkitipong, C. C. Chen, P. Ractham, “Using social media to enrich information systems field trip experiences: Students' satisfaction and continuance intentions”, Computers in Human Behavior, 63, 256-263, 2016.

A Structural Equation Model to Examine Mobile Application Usability and Use

Year 2019, , 169 - 181, 31.07.2019
https://doi.org/10.17671/gazibtd.454749

Abstract

The
aim of this study is to adapt the mobile application usability scale to the
Turkish culture and test its nomological network within a structural measuring
model. The model is based on the technology acceptance model. Considering the
relationships between usability perceptions, continued intention to use, brand
loyalty and actual use of mobile applications of the users, these four
variables were included in the model. The study was conducted on 476 participants.
Translation of the scales, confirmatory factor analysis, and reliability tests
were conducted to test the validity and reliability of the scales. The original
construct of the three scales validated by confirmatory factor analysis.
Cronbach’s alpha coefficients were high or at least acceptable for all
constructs. Fit indexes of the model indicated that the model remains within
the acceptable limits. Relationships between usability, continued intention to
use, brand loyalty and actual use were validated with the sample data.

References

  • R. Inostroza, et al., “Developing SMASH: A set of SMArtphone's uSability Heuristics”, Computer Standards & Interfaces, 43, 40-52 2016.
  • H. M. Al-Otaibi, R. A. AlAmer, H. S. Al-Khalifa, “The next generation of language labs: Can mobiles help? A case study”, Computers in Human Behavior, 59, 342-349, 2016.
  • C. Attard, G. Mountain, D. M. Romano, “Problem solving, confidence and frustration when carrying out familiar tasks on non-familiar mobile devices”, Computers in Human Behavior, 61, 300-312, 2016.
  • S. Barakovic, L. Skorin-Kapov, “Modelling the relationship between design/performance factors and perceptual features contributing to Quality of Experience for mobile Web browsing”, Computers in Human Behavior, 74, 311-329, 2017.
  • E. Baran, E. Uygun, T. Altan, “Examining Preservice Teachers' Criteria for Evaluating Educational Mobile Apps”, Journal of Educational Computing Research, 54(8), 1117-1141, 2017.
  • T. Chen, Y. Yesilada, S. Harper, “What input errors do you experience? Typing and pointing errors of mobile Web users”, International Journal of Human-Computer Studies, 68(3), 138-157, 2010.
  • Y. B. Kim, “Real-time Analysis of Time-based Usability and Accessibility for Human Mobile-Web Interactions in the Ubiquitous Internet”, Journal of Universal Computer Science, 16(15), 1953-1972, 2010.
  • B. Adipat, D. S. Zhang, L. N. Zhou, “The Effects of Tree-View Based Presentation Adaptation on Mobile Web Browsing”, Mis Quarterly, 35(1), 99-121, 2011.
  • C. L. Hsu, H.P. Lu, H.H. Hsu, “Adoption of the mobile Internet: An empirical study of multimedia message service (MMS)”, Omega-International Journal of Management Science, 35(6), 715-726, 2007.
  • M. Jou, et al., “A study on the usability of E-books and APP in engineering courses: A case study on mechanical drawing”, Computers & Education, 92-93, 181-193, 2016.
  • J. Diaz, C. Rusu, C. A. Collazos, “Experimental validation of a set of cultural-oriented usability heuristics: e-Commerce websites evaluation”, Computer Standards & Interfaces, 50, 160-178, 2017.
  • Calp, M. H., & Sahin, I. (2013). The determination by using fuzzy expert system of the usability level of website user interface design. The Special Issue on Computer and Instructional Technologies, International Journal of Human Sciences, 141-150.
  • U. Bhandari, et al., “Effects of interface design factors on affective responses and quality evaluations in mobile applications”, Computers in Human Behavior, 72, 525-534, 2017.
  • R. Ackerman, et al., “Metacognition and system usability: Incorporating metacognitive research paradigm into usability testing”, Computers in Human Behavior, 54, 101-113, 2016.
  • B. Losada, et al., “Applying Usability Engineering in InterMod Agile Development Methodology. A Case Study in a Mobile Application”, Journal of Universal Computer Science, 19(8), 1046-1065, 2013.
  • V. Venkatesh, V. Ramesh, “Web and wireless site usability: Understanding differences and modeling use”, Mis Quarterly, 30(1), 181-206, 2006.
  • J. Grigera, et al., “Automatic detection of usability smells in web applications”, International Journal of Human-Computer Studies, 97, 129-148, 2017.
  • C. A. Gumussoy, “Usability guideline for banking software design”, Computers in Human Behavior, 62, 277-285, 2016.
  • J. Hellmers, et al., “Usability Evaluation Methods for a Scientific Internet Information Portal”, Journal of Universal Computer Science, 18(10), 1308-1322, 2012.
  • T. H. Kim, S. H. Jin, “Development of auditory design guidelines for improving learning on mobile phones”, Computers & Education, 91, 60-72, 2015.
  • H. Hoehle, R. Aljafari, V. Venkatesh, “Leveraging Microsoft's mobile usability guidelines: Conceptualizing and developing scales for mobile application usability”, International Journal of Human-Computer Studies, 89, 35-53, 2016.
  • F. D. Davis, “Perceived usefulness, perceived ease of use, and user acceptance of information technology”, MIS quarterly, 319-340, 1989.
  • R. Y. Huang, “The Identification, Ranking And Categorization Of Mobile Marketing Success Factors”, International Journal of Mobile Marketing, 7(2), 2012.
  • B. Shackel, “Usability-context, framework, definition, design and evaluation”, Human factors for informatics usability, 21-37, 1991.
  • H. T. Chang, et al., “Touch panel usability of elderly and children”, Computers in Human Behavior, 37, 258-269, 2014.
  • E. Garcia-Lopez, et al., “Validation of navigation guidelines for improving usability in the mobile web”, Computer Standards & Interfaces, 52, 51-62, 2017.
  • W. Hong, J. Y. Thong, K.-Y. T. Wai-Man Wong, “Determinants of user acceptance of digital libraries: an empirical examination of individual differences and system characteristics”, Journal of Management Information Systems, 18(3), 97-124, 2002.
  • B. Battleson, A. Booth, J. Weintrop, “Usability testing of an academic library Web site: A case study”, Journal of Academic Librarianship, 27(3), 188-198, 2001.
  • T. Scheller, E. Kuhn, “Automated measurement of API usability: The API Concepts Framework”, Information and Software Technology, 61, 145-162, 2015.
  • N. A. Karim, Z. Shukur, “Proposed features of an online examination interface design and its optimal values”, Computers in Human Behavior, 64, 414-422, 2016.
  • T. Lavie, T. Oron-Gilad, J. Meyer, “Aesthetics and usability of in-vehicle navigation displays”, International Journal of Human-Computer Studies, 69(1-2), 80-99, 2011.
  • J. Martins, R. Goncalves, F. Branco, “A full scope web accessibility evaluation procedure proposal based on Iberian eHealth accessibility compliance”, Computers in Human Behavior, 73, 676-684, 2017.
  • M. J. Sanchez-Franco, F.A. Martin-Velicia, “The interaction effects of ego involvement on the relationships between aesthetics, usability and commitment An application to electronic banking services and virtual travel communities”, Online Information Review, 35(2), 194-216, 2011.
  • A. N. Tuch, et al., “Is beautiful really usable? Toward understanding the relation between usability, aesthetics, and affect in HCI”, Computers in Human Behavior, 28(5), 1596-1607, 2012.
  • S. S. Borges, et al., “Reduced GUI for an interactive geometry software: Does it affect students' performance?”, Computers in Human Behavior, 54, 124-133, 2016.
  • J. Brade, et al., “Being there again - Presence in real and virtual environments and its relation to usability and user experience using a mobile navigation task”, International Journal of Human-Computer Studies, 101, 76-87, 2017.
  • R. P. Bringula, “Influence of faculty- and web portal design-related factors on web portal usability: A hierarchical regression analysis”, Computers & Education, 68, 187-198 2013.
  • R. P. Bringula, R. S. Basa, “Factors Affecting Faculty Web Portal Usability”, Educational Technology & Society, 14(4), 253-265, 2011.
  • S. H. Jin, “Using Visualization to Motivate Student Participation in Collaborative Online Learning Environments”, Educational Technology & Society, 20(2), 51-62, 2017.
  • H. C. K. Lin, et al., “Construction of Multi-mode Affective Learning System: Taking Affective Design as an Example”, Educational Technology & Society, 19(2), 132-147, 2016.
  • H. C. K. Lin, C. H. Wu, Y. P. Hsueh, “The influence of using affective tutoring system in accounting remedial instruction on learning performance and usability”, Computers in Human Behavior, 41, 514-522, 2014.
  • T. P. Mackey, J. Ho, “Exploring the relationships between Web usability and students' perceived learning in Web-based multimedia (WBMM) tutorials”, Computers & Education, 50(1), 386-409, 2008.
  • H. Park, H. D. Song, “Make E-Learning Effortless! Impact of a Redesigned User Interface on Usability through the Application of an Affordance Design Approach”, Educational Technology & Society, 18(3), 185-196, 2015.
  • S. Pengnate, R. Sarathy, “An experimental investigation of the influence of website emotional design features on trust in unfamiliar online vendors”, Computers in Human Behavior, 67, 49-60, 2017.
  • J. Y. L. Thong, W. Hong, K.-Y. Tam, “Understanding user acceptance of digital libraries: what are the roles of interface characteristics, organizational context, and individual differences?”, International Journal of Human-Computer Studies, 57(3), 215-242, 2002.
  • H. Hoehle, V. Venkatesh, “Mobile Application Usability: Conceptualization and Instrument Development”, Mis Quarterly, 39(2), 435-472, 2015.
  • J. Kjeldskov, J. Stage, “New techniques for usability evaluation of mobile systems”, International Journal of Human-Computer Studies, 60(5-6), 599-620, 2004.
  • J.-H. Wu, S.-C. Wang, “What drives mobile commerce?”, Information & Management, 42(5), 719-729, 2005.
  • A. Bhattacherjee, “Understanding information systems continuance: An expectation-confirmation model”, Mis Quarterly, 25(3), 351-370, 2001.
  • J. C. Hong, et al., “Internet cognitive failure relevant to users' satisfaction with content and interface design to reflect continuance intention to use a government e-learning system”, Computers in Human Behavior, 66, 353-362, 2017.
  • S. Kujala, R. Mugge, T. Miron-Shatz, “The role of expectations in service evaluation: A longitudinal study of a proximity mobile payment service”, International Journal of Human-Computer Studies, 98, 51-61, 2017.
  • E. Eytam, N. Tractinsky, O. Lowengart, “The paradox of simplicity: Effects of role on the preference and choice of product visual simplicity level”, International Journal of Human-Computer Studies, 105, 43-55, 2017.
  • J. G. Laborda, T. M. Royo, M. Bakieva, “Looking towards the Future of Language Assessment: Usability of Tablet PCs in Language Testing”, Journal of Universal Computer Science, 22(1), 114-123, 2016.
  • C. Pribeanu, A. Balog, D. D. Iordache, “Measuring the perceived quality of an AR-based learning application: a multidimensional model”, Interactive Learning Environments, 25(4), 482-495, 2017.
  • V. Venkatesh, S. Goyal, “Expectation Disconfirmation and Technology Adoption: Polynomial Modeling and Response Surface Analysis”, Mis Quarterly, 34(2), 281-303, 2010.
  • M. D. Johnson, A. Herrmann, F. Huber, “The evolution of loyalty intentions”, Journal of Marketing, 70(2), 122-132, 2006.
  • Z. Mack, S. Sharples, “The importance of usability in product choice: a mobile phone case study”, Ergonomics, 52(12), 1514-1528, 2009.
  • M. Fishbein, I. Ajzen, Belief, attitude, intention, and behavior: An introduction to theory and research, 1977.
  • G. Ford, P. Kotzé, “Designing usable interfaces with cultural dimensions”, In IFIP Conference on Human-Computer Interaction, Springer, Berlin, Heidelberg, 713-726, 2005.
  • J. Palthe, “The relative importance of antecedents to cross-cultural adjustment: implications for managing a global workforce”, International Journal of Intercultural Relations, 28(1), 37-59, 2004.
  • L. Ulvydiene, “Psychology of Translation in Cross-Cultural Interaction”, Procedia-Social and Behavioral Sciences, 116, 217-226, 2014.
  • Z. A. Hassan, P. Schattner, D. Mazza, “Doing a pilot study: why is it essential?”, Malaysian family physician: the official journal of the Academy of Family Physicians of Malaysia, 1(2-3), 70, 2006.
  • H. Baumgartner, C. Homburg, “Applications of structural equation modeling in marketing and consumer research: A review”, International Journal of Research in Marketing, 13(2), 139-161, 1996.
  • M. W. Browne, R. Cudeck, “Testing structural equation models”, Alternative ways of assessing model fit, 154, 136-162, 1993.
  • K. Schermelleh-Engel, H. Moosbrugger, H. Müller, “Evaluating the fit of structural equation models: Tests of significance and descriptive goodness-of-fit measures”, MPR-online, 8, 23-74, 2003.
  • L. S. Meyers, G. Gamst, A. J. Guarino, Applied multivariate research: Design and interpretation, Sage, 2006.
  • M. Hertzum, T. Clemmensen, “How do usability professionals construe usability?”, International Journal of Human-Computer Studies, 70(1), 26-42, 2012.
  • P. A. G. Garcia, et al., “A usability study of taxonomy visualisation user interfaces in digital repositories”, Online Information Review, 38(2), 284-304, 2014.
  • K. L. Page, M. J. Robson, M. D. Uncles, “Perceptions of web knowledge and usability: When sex and experience matter”, International Journal of Human-Computer Studies, 70(12), 907-919, 2012.
  • G. Peevers, G. Douglas, M. A. Jack, “A usability comparison of three alternative message formats for an SMS banking service”, International Journal of Human-Computer Studies, 66(2), 113-123, 2008.
  • M. Virvou, G. Katsionis, “In the usability and likeability of virtual reality games for education: The case of VR-ENGAGE”, Computers & Education, 50(1), 154-178, 2008.
  • N. Wagner, K. Hassanein, M. Head, “The impact of age on website usability”, Computers in Human Behavior, 37, 270-282, 2014.
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There are 75 citations in total.

Details

Primary Language English
Subjects Computer Software
Journal Section Articles
Authors

Çetin Güler 0000-0001-6118-9693

Publication Date July 31, 2019
Submission Date August 20, 2018
Published in Issue Year 2019

Cite

APA Güler, Ç. (2019). A Structural Equation Model to Examine Mobile Application Usability and Use. Bilişim Teknolojileri Dergisi, 12(3), 169-181. https://doi.org/10.17671/gazibtd.454749