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Algılanan Etkileme Taktiklerinin İş Performansı Üzerindeki Etkisini Belirlemede Kontrol Odağının Düzenleyici Rolü: Otel İşletmelerinde Bir Uygulama

Year 2019, ECONOMY&POLITICS SPECIAL ISSUE, 225 - 244, 30.12.2019

Abstract

Bu
çalışmanın amacı, otel işletmelerinde çalışanların etkileme taktikleri
algılarının iş performansı üzerindeki etkisinde kontrol odağının düzenleyici
etkisini ortaya koymaktır. Nevşehir’de bulunan dört ve beş yıldızlı otel
işletmeleri çalışanları araştırmanın örneklemini oluşturmaktadır. Araştırma
verileri anket tekniği ile elde edilmiş ve elde edilen veriler hiyerarşik
regresyon analizi ile test edilmiştir. Araştırma sonucunda otel çalışanlarının etkileme
taktikleri algıları ile iş performansları (görev ve bağlamsal) arasında bir
ilişki olduğu ve bu ilişkide kontrol odağının düzenleyici rolü olduğu tespit
edilmiştir.  Etkileme taktikleri algısı
ile bağlamsal performans arasındaki ilişkide iç kontrol odağının dış kontrol
odağına göre daha fazla etkisi olduğu tespit edilmiştir. Ancak etkileme
taktikleri ile görev performansı arasındaki ilişkide kontrol odağının boyutları
açısından anlamlı bir etki görülmemiştir.

References

  • Ağaoğlu K (1992) İşgücünü Verimli Kullanma Tekniklerinin Turizm Sektöründe Uygulaması, Ankara, MPM yayınları.
  • Argon T ve Eren A (2004) İnsan Kaynakları Yönetimi ( Nobel Yayınevi, Ankara).
  • Babin B J, Boles J S (1996). The effects of perceived co-worker involvement and supervisor support on service prowider role stress, performance, and job satisfaction, Journal of Retailing, 72 (1), 57-75.
  • Baron R M ve Kenny D A (1986) “The moderator– mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations”, Journal of Personality and Social Psychology, 51, ss: 1173–1182.Barrick M R, Mount M K (1991) The big five personality dimensions and job performance: a meta‐analysis. Personnel psychology, 44(1), 1-26.
  • Borman W C, Motowidlo S J (1997) Task performance and contextual performance: The meaning for personnel selection research. Human performance, 10(2), 99-109.
  • Borman, W. C. (1993). Job behavior, performance, and effectiveness (Edt)Dunnette Marvin D, Hough, Leaetta M, Handbook of industrial and organizational psychology, (Consulting Psychologists Press, Palo Alto, CA, US, ss. 271-326).
  • Burns A C, Bush R F (2014) Marketing Research, 7th Edition, (Pearson Education, Harlow).
  • Büyüköztürk Ş (2002) Faktör analizi: Temel kavramlar ve ölçek geliştirmede kullanımı, Kuram ve Uygulamada Eğitim Yönetimi Dergisi, 8 (32), 470-483.
  • Campbell J P (1990) Modeling the performance prediction problem in industrial and organizational psychology. In M.D. Dunnette & L.M. Hough (Eds.), Handbook of industrial and organizational psychology (2. basım.,Consulting Psychologists Press: Palo Alto, CA, 1, 687-732).
  • Castro, S. L., Douglas, C., Hochwarter, W. A., Ferris, G. R., & Frink, D. D. (2003). The effects-of positive affect and gender on the influence tactics-job performance relationship. Journal of Leadership & Organizational Studies, 10(1), 1-18.
  • Çetin, F, Basım N J (2013) Örgütte bireysel farklılıklar, kişilik ve değerler, İçinde: Örgütsel Davranış (Ed: Ünsal Sığrı ve Sait Gürbüz), (Beta Basım Yayın, İstanbul., 432-478).
  • Gürbüz S, Şahin F (2014) Sosyal Bilimlerde Araştırma Yöntemleri (Felsefe-Yöntem-Analiz), (Seçkin Yayıncılık, Ankara).
  • Kipnis D, Schmidt S M, Wilkinson I (1980) Intra- organizational influence tactics: explorations in getting one’s way. Journal of Applied Psychology, 65, 440-452.
  • König C J, Debus M E, Häusler S, Lendenmann N, Kleinmann M (2010) Examining occupational self-efficacy, work locus of control and communication as moderators of the job insecurity-job performance relationship, Economic and Industrial Democracy, 31(2), 231-247.
  • Kuşluvan S, Demirer H (2001) Konaklama işletmelerinde yöneticilerin astlarını etkileme taktikleri ve bu taktiklerin etkinliği üzerine bir araştırma, 9. Ulusal Yönetim ve Organizasyon Bildiriler, 24-26 Mayıs, 2001, 265-278.
  • Koşar, D (2016) Liderlerin etkileme taktikleri, İçinde: Eğitim yönetiminde liderlik (teori, araştırma ve uygulama), Ed: Nezahat Güçlü, Serkan Koşar, Pegem Yayınları: Ankara.
  • Motowidlo S J (2000) Some basic issues related to contextual performance and organizational citizenship behavior in human resource management.Human Resource Management Review, 10(1), 115-126.
  • Motowidlo S J, Van Scotter J R (1994) Evidence that task performance should be distinguished from contextual performance. Journal of Applied psychology, 79(4), 475-480.
  • Motowidlo S J, Borman W C, Schmit M J (1997) A theory of individual differences in task and contextual performance. Human Performance‖, 10, 71–83.
  • Motowidlo S J, Borman W C, Schmit M J (1999) Performance assessment in unique jobs, içinde (Edt: D R Ilgen, E D Pulakos), The changing nature of job performance: Implications for staffing, motivation, and development (Jossey-Bass, San Francisco, CA, 56–86).
  • Ng T W, Sorensen K L, Eby L T (2006) Locus of control at work: a meta‐analysis. Journal of organizational Behavior, 27(8), 1057-1087.
  • Oyewole G O, Popoola S O (2015) Personal factors and work locus of control as determinants of job performance of library personnel in federal colleges of education in nigeria. Chinese Librarianship, (40), 15-31.
  • Raven B H (2008) The bases of power and the power/interaction model of interpersonal influence. Analyses of Social Issues and Public Policy, 8(1), 1-22.Rhoades L, Eisenberger R (2002). Perceived organizational support: a review of the literature. Journal of applied psychology, 87(4), s.698.
  • Rotundo M, Sackett P R (2002) The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: a policy-capturing approach. Journal of applied psychology, 87(1), 66-80.
  • Sonnentag S, Frese M (2002) Performance Concepts and Performance Theory. (Edt: Sabine Sonnentag) , Psychological Management of Individual Performance, (John Wiley & Sons, USA, s.4-19).
  • Sonnentag S, Volmer J, Spychala A (2010). Job Performance (Konstanzer (Online) Publications System (KOPS), 427-447).
  • Spector, P. E. ( 1988). Development of the Work Locus of Control Scale. Journal of Occupational Psychology, 61, 335– 340.
  • Van Scotter J R, Motowidlo S J (1996) Interpersonal Facilitation and Job Dedication As Separate Facets of Contextual Performance, Journal of Applied Psychology, Vol. 81, No. 5, 525-531.
  • Wang H, Law K S, Chen Z X (2008) Leader-member exchange, employee performance, and work outcomes: An empirical study in the Chinese context. The International Journal of Human Resource Management,, 19(10), 1809-1824.
  • Wayne S J, Ferris G R (1990) Influence tactics, affect, and exchange quality in supervisor-subordinate interactions: A laboratory experiment and field study. Journal of Applied Psychology, 75(5), 487-499.
  • Wayne S J, Kacmar, K M (1991) The effects of impression management on the performance appraisal process. Organizational behavior and human decision processes, 48(1), 70-88.
  • Yukl G (2008) How leaders influence organizational effectiveness. The Leadership Quarterly, 19(6), 708–722.
  • Yukl G, Tracey J B (1992) Consequences of influence tactics used with subordinates, peers, and the boss. Journal of Applied Psychology, 77(4), 525–535.
  • Yukl G, Chavez C, Seifert C F (2005) Assessing the construct validity and utility of two new influence tactics. Journal of Organizational Behavior, 26(6), 705–725.
  • Yukl G, Seifert C, Chavez C (2008) Validation of the extended Influence Behavior Questionnaire. The Leadership Quarterly, 19(5), 609–621.
  • http://shell.cas.usf.edu/~pspector/scales/ wlcspage.html (10.01.2016)

Moderating Role of Locus of Control in Determining The Effect of Job Performance on Perceived Influence Tactics: An Application at Hotel Firms

Year 2019, ECONOMY&POLITICS SPECIAL ISSUE, 225 - 244, 30.12.2019

Abstract

The purpose of this study is to investigate the
moderator role of locus of control on the relationship between influence tactics
and, task and contextual performance. The four-and-five-star hotel businesses
in Nevşehir are investigating research. The data obtained by the survey results
and the obtained data were tested by hierarchical regression analysis. As a
result of the study, it was determined that there is a relationship between the
perception of the hotel employees' effective tactics and their job performances
(task and contextual) and that the locus of control has a moderator role in
this relationship. In the relationship between the perception of impact tactics
and contextual performance, the effect of the internal locus of control was
found to be higher than the external locus of control. However, there was no
significant effect on the size of the locus of control in the relationship
between effective tactics and task performance.

References

  • Ağaoğlu K (1992) İşgücünü Verimli Kullanma Tekniklerinin Turizm Sektöründe Uygulaması, Ankara, MPM yayınları.
  • Argon T ve Eren A (2004) İnsan Kaynakları Yönetimi ( Nobel Yayınevi, Ankara).
  • Babin B J, Boles J S (1996). The effects of perceived co-worker involvement and supervisor support on service prowider role stress, performance, and job satisfaction, Journal of Retailing, 72 (1), 57-75.
  • Baron R M ve Kenny D A (1986) “The moderator– mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations”, Journal of Personality and Social Psychology, 51, ss: 1173–1182.Barrick M R, Mount M K (1991) The big five personality dimensions and job performance: a meta‐analysis. Personnel psychology, 44(1), 1-26.
  • Borman W C, Motowidlo S J (1997) Task performance and contextual performance: The meaning for personnel selection research. Human performance, 10(2), 99-109.
  • Borman, W. C. (1993). Job behavior, performance, and effectiveness (Edt)Dunnette Marvin D, Hough, Leaetta M, Handbook of industrial and organizational psychology, (Consulting Psychologists Press, Palo Alto, CA, US, ss. 271-326).
  • Burns A C, Bush R F (2014) Marketing Research, 7th Edition, (Pearson Education, Harlow).
  • Büyüköztürk Ş (2002) Faktör analizi: Temel kavramlar ve ölçek geliştirmede kullanımı, Kuram ve Uygulamada Eğitim Yönetimi Dergisi, 8 (32), 470-483.
  • Campbell J P (1990) Modeling the performance prediction problem in industrial and organizational psychology. In M.D. Dunnette & L.M. Hough (Eds.), Handbook of industrial and organizational psychology (2. basım.,Consulting Psychologists Press: Palo Alto, CA, 1, 687-732).
  • Castro, S. L., Douglas, C., Hochwarter, W. A., Ferris, G. R., & Frink, D. D. (2003). The effects-of positive affect and gender on the influence tactics-job performance relationship. Journal of Leadership & Organizational Studies, 10(1), 1-18.
  • Çetin, F, Basım N J (2013) Örgütte bireysel farklılıklar, kişilik ve değerler, İçinde: Örgütsel Davranış (Ed: Ünsal Sığrı ve Sait Gürbüz), (Beta Basım Yayın, İstanbul., 432-478).
  • Gürbüz S, Şahin F (2014) Sosyal Bilimlerde Araştırma Yöntemleri (Felsefe-Yöntem-Analiz), (Seçkin Yayıncılık, Ankara).
  • Kipnis D, Schmidt S M, Wilkinson I (1980) Intra- organizational influence tactics: explorations in getting one’s way. Journal of Applied Psychology, 65, 440-452.
  • König C J, Debus M E, Häusler S, Lendenmann N, Kleinmann M (2010) Examining occupational self-efficacy, work locus of control and communication as moderators of the job insecurity-job performance relationship, Economic and Industrial Democracy, 31(2), 231-247.
  • Kuşluvan S, Demirer H (2001) Konaklama işletmelerinde yöneticilerin astlarını etkileme taktikleri ve bu taktiklerin etkinliği üzerine bir araştırma, 9. Ulusal Yönetim ve Organizasyon Bildiriler, 24-26 Mayıs, 2001, 265-278.
  • Koşar, D (2016) Liderlerin etkileme taktikleri, İçinde: Eğitim yönetiminde liderlik (teori, araştırma ve uygulama), Ed: Nezahat Güçlü, Serkan Koşar, Pegem Yayınları: Ankara.
  • Motowidlo S J (2000) Some basic issues related to contextual performance and organizational citizenship behavior in human resource management.Human Resource Management Review, 10(1), 115-126.
  • Motowidlo S J, Van Scotter J R (1994) Evidence that task performance should be distinguished from contextual performance. Journal of Applied psychology, 79(4), 475-480.
  • Motowidlo S J, Borman W C, Schmit M J (1997) A theory of individual differences in task and contextual performance. Human Performance‖, 10, 71–83.
  • Motowidlo S J, Borman W C, Schmit M J (1999) Performance assessment in unique jobs, içinde (Edt: D R Ilgen, E D Pulakos), The changing nature of job performance: Implications for staffing, motivation, and development (Jossey-Bass, San Francisco, CA, 56–86).
  • Ng T W, Sorensen K L, Eby L T (2006) Locus of control at work: a meta‐analysis. Journal of organizational Behavior, 27(8), 1057-1087.
  • Oyewole G O, Popoola S O (2015) Personal factors and work locus of control as determinants of job performance of library personnel in federal colleges of education in nigeria. Chinese Librarianship, (40), 15-31.
  • Raven B H (2008) The bases of power and the power/interaction model of interpersonal influence. Analyses of Social Issues and Public Policy, 8(1), 1-22.Rhoades L, Eisenberger R (2002). Perceived organizational support: a review of the literature. Journal of applied psychology, 87(4), s.698.
  • Rotundo M, Sackett P R (2002) The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: a policy-capturing approach. Journal of applied psychology, 87(1), 66-80.
  • Sonnentag S, Frese M (2002) Performance Concepts and Performance Theory. (Edt: Sabine Sonnentag) , Psychological Management of Individual Performance, (John Wiley & Sons, USA, s.4-19).
  • Sonnentag S, Volmer J, Spychala A (2010). Job Performance (Konstanzer (Online) Publications System (KOPS), 427-447).
  • Spector, P. E. ( 1988). Development of the Work Locus of Control Scale. Journal of Occupational Psychology, 61, 335– 340.
  • Van Scotter J R, Motowidlo S J (1996) Interpersonal Facilitation and Job Dedication As Separate Facets of Contextual Performance, Journal of Applied Psychology, Vol. 81, No. 5, 525-531.
  • Wang H, Law K S, Chen Z X (2008) Leader-member exchange, employee performance, and work outcomes: An empirical study in the Chinese context. The International Journal of Human Resource Management,, 19(10), 1809-1824.
  • Wayne S J, Ferris G R (1990) Influence tactics, affect, and exchange quality in supervisor-subordinate interactions: A laboratory experiment and field study. Journal of Applied Psychology, 75(5), 487-499.
  • Wayne S J, Kacmar, K M (1991) The effects of impression management on the performance appraisal process. Organizational behavior and human decision processes, 48(1), 70-88.
  • Yukl G (2008) How leaders influence organizational effectiveness. The Leadership Quarterly, 19(6), 708–722.
  • Yukl G, Tracey J B (1992) Consequences of influence tactics used with subordinates, peers, and the boss. Journal of Applied Psychology, 77(4), 525–535.
  • Yukl G, Chavez C, Seifert C F (2005) Assessing the construct validity and utility of two new influence tactics. Journal of Organizational Behavior, 26(6), 705–725.
  • Yukl G, Seifert C, Chavez C (2008) Validation of the extended Influence Behavior Questionnaire. The Leadership Quarterly, 19(5), 609–621.
  • http://shell.cas.usf.edu/~pspector/scales/ wlcspage.html (10.01.2016)
There are 36 citations in total.

Details

Primary Language Turkish
Journal Section Articles
Authors

Eda Özgül Katlav 0000-0002-4168-909X

Nilüfer Şahin Perçin 0000-0002-7063-3247

Publication Date December 30, 2019
Submission Date October 15, 2019
Acceptance Date December 29, 2019
Published in Issue Year 2019 ECONOMY&POLITICS SPECIAL ISSUE

Cite

APA Özgül Katlav, E., & Şahin Perçin, N. (2019). Algılanan Etkileme Taktiklerinin İş Performansı Üzerindeki Etkisini Belirlemede Kontrol Odağının Düzenleyici Rolü: Otel İşletmelerinde Bir Uygulama. Sosyal Bilimler Araştırmaları Dergisi225-244.
AMA Özgül Katlav E, Şahin Perçin N. Algılanan Etkileme Taktiklerinin İş Performansı Üzerindeki Etkisini Belirlemede Kontrol Odağının Düzenleyici Rolü: Otel İşletmelerinde Bir Uygulama. JSSR. Published online December 1, 2019:225-244.
Chicago Özgül Katlav, Eda, and Nilüfer Şahin Perçin. “Algılanan Etkileme Taktiklerinin İş Performansı Üzerindeki Etkisini Belirlemede Kontrol Odağının Düzenleyici Rolü: Otel İşletmelerinde Bir Uygulama”. Sosyal Bilimler Araştırmaları Dergisi, December (December 2019), 225-44.
EndNote Özgül Katlav E, Şahin Perçin N (December 1, 2019) Algılanan Etkileme Taktiklerinin İş Performansı Üzerindeki Etkisini Belirlemede Kontrol Odağının Düzenleyici Rolü: Otel İşletmelerinde Bir Uygulama. Sosyal Bilimler Araştırmaları Dergisi 225–244.
IEEE E. Özgül Katlav and N. Şahin Perçin, “Algılanan Etkileme Taktiklerinin İş Performansı Üzerindeki Etkisini Belirlemede Kontrol Odağının Düzenleyici Rolü: Otel İşletmelerinde Bir Uygulama”, JSSR, pp. 225–244, December 2019.
ISNAD Özgül Katlav, Eda - Şahin Perçin, Nilüfer. “Algılanan Etkileme Taktiklerinin İş Performansı Üzerindeki Etkisini Belirlemede Kontrol Odağının Düzenleyici Rolü: Otel İşletmelerinde Bir Uygulama”. Sosyal Bilimler Araştırmaları Dergisi. December 2019. 225-244.
JAMA Özgül Katlav E, Şahin Perçin N. Algılanan Etkileme Taktiklerinin İş Performansı Üzerindeki Etkisini Belirlemede Kontrol Odağının Düzenleyici Rolü: Otel İşletmelerinde Bir Uygulama. JSSR. 2019;:225–244.
MLA Özgül Katlav, Eda and Nilüfer Şahin Perçin. “Algılanan Etkileme Taktiklerinin İş Performansı Üzerindeki Etkisini Belirlemede Kontrol Odağının Düzenleyici Rolü: Otel İşletmelerinde Bir Uygulama”. Sosyal Bilimler Araştırmaları Dergisi, 2019, pp. 225-44.
Vancouver Özgül Katlav E, Şahin Perçin N. Algılanan Etkileme Taktiklerinin İş Performansı Üzerindeki Etkisini Belirlemede Kontrol Odağının Düzenleyici Rolü: Otel İşletmelerinde Bir Uygulama. JSSR. 2019:225-44.


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