Algılanan Etkileme Taktiklerinin İş Performansı Üzerindeki Etkisini Belirlemede Kontrol Odağının Düzenleyici Rolü: Otel İşletmelerinde Bir Uygulama

Yıl 2019, EKONOMİ ve SİYASET ÖZEL SAYI, 225 - 244, 30.12.2019

Eda Özgül Katlav Nilüfer Şahin Perçin

Öz

Bu
çalışmanın amacı, otel işletmelerinde çalışanların etkileme taktikleri
algılarının iş performansı üzerindeki etkisinde kontrol odağının düzenleyici
etkisini ortaya koymaktır. Nevşehir’de bulunan dört ve beş yıldızlı otel
işletmeleri çalışanları araştırmanın örneklemini oluşturmaktadır. Araştırma
verileri anket tekniği ile elde edilmiş ve elde edilen veriler hiyerarşik
regresyon analizi ile test edilmiştir. Araştırma sonucunda otel çalışanlarının etkileme
taktikleri algıları ile iş performansları (görev ve bağlamsal) arasında bir
ilişki olduğu ve bu ilişkide kontrol odağının düzenleyici rolü olduğu tespit
edilmiştir.  Etkileme taktikleri algısı
ile bağlamsal performans arasındaki ilişkide iç kontrol odağının dış kontrol
odağına göre daha fazla etkisi olduğu tespit edilmiştir. Ancak etkileme
taktikleri ile görev performansı arasındaki ilişkide kontrol odağının boyutları
açısından anlamlı bir etki görülmemiştir.

Anahtar Kelimeler

Etkileme Taktikleri, İş Performansı

Moderating Role of Locus of Control in Determining The Effect of Job Performance on Perceived Influence Tactics: An Application at Hotel Firms

Öz

The purpose of this study is to investigate the
moderator role of locus of control on the relationship between influence tactics
and, task and contextual performance. The four-and-five-star hotel businesses
in Nevşehir are investigating research. The data obtained by the survey results
and the obtained data were tested by hierarchical regression analysis. As a
result of the study, it was determined that there is a relationship between the
perception of the hotel employees' effective tactics and their job performances
(task and contextual) and that the locus of control has a moderator role in
this relationship. In the relationship between the perception of impact tactics
and contextual performance, the effect of the internal locus of control was
found to be higher than the external locus of control. However, there was no
significant effect on the size of the locus of control in the relationship
between effective tactics and task performance.

Anahtar Kelimeler

Influence Tactics, Job Performance

Kaynakça

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