Industrial Kitchen Manufacturer Service Management

Abstract

As in all production sectors, it is important to meet customer demands in a timely and accurate manner in the kitchen industry. This study is one of the rare studies that encourage the use of ERP system-based kitchen products, especially SAP, according to customer demands. In our study, a system that re-evaluates the customer communication approach for a company engaged in industrial production, covering the process from the sale of the product to the end user and the technical service process after the product sale, was discussed. Thanks to this system, the company will be able to deliver and sell the spare parts it owns or produces to service managers. At the same time, they will be able to report all commercial transactions in the system, create financial records and store them digitally in their own records. Our system works integrated with Google maps in order to reach the customer in a timely and cost-effective manner during spare parts supply processes. The system we will design; It includes call center application, spare parts order application, malfunction work order application, invoice cockpit application, stock inquiry application. The system generally consists of two parts: Front End and Back End. In our study, accuracy criteria were used to evaluate the performance of the system. Thanks to this system, product delivery times are shortened and customer satisfaction increases. Making some changes to the system we recommend will help many organizations in other sectors to improve their ERP systems and effectively prevent the problems encountered.

Keywords

• Customer satisfaction
• Google maps
• Kitchen production
• SAP
• Spare part

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