Otel çalışanlarında iş tatminini etkileyen faktörler olarak işyeri maneviyatı ve örgütsel özdeşleşme

Öz

Bu araştırma, Manavgat destinasyonunda faaliyet gösteren otel çalışanlarının işyeri maneviyatı düzeylerinin iş tatminleri üzerindeki etkisinde örgütsel özdeşleşmenin aracı rolünü incelemeyi amaçlamaktadır. Çalışmada nicel yöntemler kapsamında ilişkisel tarama modeli tercih edilmiş ve yargısal örnekleme yöntemi kullanılarak beş yıldızlı otel işletmelerinden 411 katılımcıdan veri toplanmıştır. Analiz aşamasında SPSS 25 Process yazılımından yararlanılmış, kuramsal model ise Hayes’in önerdiği bootstrap yöntemi ile test edilmiştir. Araştırma bulguları, işyeri maneviyatının örgütsel özdeşleşme ve iş tatmini ile pozitif yönde ilişki sergilediğini, örgütsel özdeşleşmenin de iş tatmini üzerinde anlamlı bir etkisinin bulunduğunu ortaya koymaktadır. Ayrıca, işyeri maneviyatı ile iş tatmini arasındaki etkileşimde örgütsel özdeşleşmenin aracı bir rol üstlendiği belirlenmiştir.

Anahtar Kelimeler

• Hotel employees
• workplace spirituality
• job satisfaction
• organizational identification

Workplace spirituality and organizational identification as factors affecting job satisfaction among hotel employees

Abstract

This study examines the mediating role of organizational identification in the effect of workplace spirituality on job satisfaction among hotel employees in the Manavgat destination. Within the scope of quantitative methods, the relational survey model was adopted, and data were collected from 411 participants working in five-star hotel establishments using the judgmental sampling method. During the analysis phase, SPSS 25 Process software was utilized, and the theoretical model was tested using the bootstrap method proposed by Hayes. The research findings indicate that workplace spirituality is positively associated with both organizational identification and job satisfaction, while organizational identification also has a significant impact on job satisfaction. Furthermore, it has been determined that organizational identification plays a mediating role in the interaction between workplace spirituality and job satisfaction.

Keywords

• Hotel employees
• workplace spirituality
• job satisfaction
• organizational identification

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