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Hacettepe Üniversitesi Öğrencilerinin Bazı Akademik Hizmetlere İlişkin Beklenti ve Memnuniyet Düzeyleri

Year 2007, Volume: 33 Issue: 33, 120 - 134, 01.06.2007

Abstract

Bu araştırmanın amacı, Hacettepe Üniversitesi’ne bağlı fakültelerde öğrenim gören öğrencilerin üniversitenin sağladığı akademik hizmetlere ilişkin beklenti ve memnuniyet düzeylerini belirlemektir. Araştırmanın evreni, Hacettepe Üniversitesindeki dokuz fakültede öğrenim gören üçüncü sınıf öğrencilerinden oluşmaktadır. Verilerin toplanmasında araştırmacılar tarafından geliştirilen “Öğrenci Beklenti ve Memnuniyet Anketi” kullanılmıştır. Elde edilen verilere dayalı olarak ortalamalar hesaplanmıştır. Araştırmanın sonunda öğrencilerin beklenti düzeylerinin yüksek, memnuniyet düzeylerinin düşük olduğu sonucuna varılmıştır

References

  • Clark, R., Walker, M. & Keith, S. (2002). Experimentally assessing the student impacts of out-of-class communication: Office visits and the student experience. Journal of College Student Development, 43(6), 824- 837.
  • Dolmans, D.H.J.M., Wolfhagen, H.A.P. & Scherpbier, A.J.J.A. (2003). From quality assurance to total quality management: How can quality assurance result in continuous improvement in health professions education? Education for Health, 16(2), 210-217.
  • Emanuel,R. & Adams, J.N. (2006). Assessing college student perceptions of instructor customer service via the quality of instructor service to students (QISS) questionnaire. Assessment & Evaluation in Higher Education, 31(5), 535- 549.
  • Endo, J. & Harpel, R. (1982). The effect of student-faculty interaction on students' educational outcomes. Research in Higher Education, 16(2), 115-136.
  • Guolla, M. (1999). Assessing the teaching quality to student satisfaction relationships: Applied customer satisfaction research in the classroom. Journal of Marketing Theory and Practice, 7 (Summer), 87-97.
  • Houston, D. & Studman, C.J. (2001). Quality management and the university: a deafening clash of metaphors? Assessment & Evaluation in Higher Education 26 (5), 475-487.
  • King, M.(1993). Advising models and delivery systems. In Margaret King (Ed.). Academic advising: Organizing and delivering services for student succes,s (pp. 47-54), San Francisco: Jossey-Bass.
  • Kuh, G. (1995). The other curriculum: Out-of-class experiences associated with student learning and personal development. Journal of Higher Education, 66(2), 123-155.
  • Kuh, G. & Hu, S. (2001). The effects of student-faculty interaction in the 1990s. Review of Higher Education 24(3), 309-332.
  • Noel-Levitz, Inc. (2005) National online learners priorities report. 2005 Research Report, (Iowa City, Noel-Levitz Center for Enrollment Management).
  • Palihawadana, D. & Holmes, G. (1999). Modelling module evaluation in marketing education. Quality Assurance in Education, 7(1), 41-46.
  • Penny, A.R. (2003). Changing the agenda for research into students’ views about university teaching: four shortcomings of SRT research. Teaching in Higher Education, 8(3), 399-411.
  • Popli, S. (2005). Ensuring customer delight: a quality approach to excellence in management education. Quality in Higher Education, 11(1), 17-24.
  • Ramos, M. (1993). Evaluation, recognition, and reward of academic advising. In Margaret King (Ed.). Academic advising: Organizing and delivering services for student success (pp. 63-74). San Francisco: Jossey-Bass.
  • Raushi, T. (1993). Developmental academic advising. Margaret King (Ed.). Academic advising: Organizing and delivering services for student success (pp. 5-20). San Francisco: Jossey-Bass.
  • Saarinen,T. (2005). Quality’ in the Bologna process: from ‘competitive edge’ to quality assurance techniques. European Journal of Education, 40(2), 189-204.
  • Srikanthan, G. & Dalrymple, J.F. (2002). Developing a holistic model for quality in higher education. Quality in Higher Education, 8(3), 215-224.
  • Thompson, M. (2001). Informal student-faculty interaction: Its relationship to educational gains in science and mathematics among community college students. Community College Review, 29(1), 35-57.
  • Welsh, J.F., Nunez, W.J. & Petrosko, J. (2006). Assessing and cultivating support for strategic planning: searching for best practices in a reform environment. Assessment & Evaluation in Higher Education, 31(6), 693-708.
  • Willinsky, J. (2005). Just say know? Schooling the knowledge society. Educational Theory, 55(1), 97-111.
Year 2007, Volume: 33 Issue: 33, 120 - 134, 01.06.2007

Abstract

References

  • Clark, R., Walker, M. & Keith, S. (2002). Experimentally assessing the student impacts of out-of-class communication: Office visits and the student experience. Journal of College Student Development, 43(6), 824- 837.
  • Dolmans, D.H.J.M., Wolfhagen, H.A.P. & Scherpbier, A.J.J.A. (2003). From quality assurance to total quality management: How can quality assurance result in continuous improvement in health professions education? Education for Health, 16(2), 210-217.
  • Emanuel,R. & Adams, J.N. (2006). Assessing college student perceptions of instructor customer service via the quality of instructor service to students (QISS) questionnaire. Assessment & Evaluation in Higher Education, 31(5), 535- 549.
  • Endo, J. & Harpel, R. (1982). The effect of student-faculty interaction on students' educational outcomes. Research in Higher Education, 16(2), 115-136.
  • Guolla, M. (1999). Assessing the teaching quality to student satisfaction relationships: Applied customer satisfaction research in the classroom. Journal of Marketing Theory and Practice, 7 (Summer), 87-97.
  • Houston, D. & Studman, C.J. (2001). Quality management and the university: a deafening clash of metaphors? Assessment & Evaluation in Higher Education 26 (5), 475-487.
  • King, M.(1993). Advising models and delivery systems. In Margaret King (Ed.). Academic advising: Organizing and delivering services for student succes,s (pp. 47-54), San Francisco: Jossey-Bass.
  • Kuh, G. (1995). The other curriculum: Out-of-class experiences associated with student learning and personal development. Journal of Higher Education, 66(2), 123-155.
  • Kuh, G. & Hu, S. (2001). The effects of student-faculty interaction in the 1990s. Review of Higher Education 24(3), 309-332.
  • Noel-Levitz, Inc. (2005) National online learners priorities report. 2005 Research Report, (Iowa City, Noel-Levitz Center for Enrollment Management).
  • Palihawadana, D. & Holmes, G. (1999). Modelling module evaluation in marketing education. Quality Assurance in Education, 7(1), 41-46.
  • Penny, A.R. (2003). Changing the agenda for research into students’ views about university teaching: four shortcomings of SRT research. Teaching in Higher Education, 8(3), 399-411.
  • Popli, S. (2005). Ensuring customer delight: a quality approach to excellence in management education. Quality in Higher Education, 11(1), 17-24.
  • Ramos, M. (1993). Evaluation, recognition, and reward of academic advising. In Margaret King (Ed.). Academic advising: Organizing and delivering services for student success (pp. 63-74). San Francisco: Jossey-Bass.
  • Raushi, T. (1993). Developmental academic advising. Margaret King (Ed.). Academic advising: Organizing and delivering services for student success (pp. 5-20). San Francisco: Jossey-Bass.
  • Saarinen,T. (2005). Quality’ in the Bologna process: from ‘competitive edge’ to quality assurance techniques. European Journal of Education, 40(2), 189-204.
  • Srikanthan, G. & Dalrymple, J.F. (2002). Developing a holistic model for quality in higher education. Quality in Higher Education, 8(3), 215-224.
  • Thompson, M. (2001). Informal student-faculty interaction: Its relationship to educational gains in science and mathematics among community college students. Community College Review, 29(1), 35-57.
  • Welsh, J.F., Nunez, W.J. & Petrosko, J. (2006). Assessing and cultivating support for strategic planning: searching for best practices in a reform environment. Assessment & Evaluation in Higher Education, 31(6), 693-708.
  • Willinsky, J. (2005). Just say know? Schooling the knowledge society. Educational Theory, 55(1), 97-111.
There are 20 citations in total.

Details

Primary Language Turkish
Journal Section Makaleler
Authors

C Ergin Ekinci This is me

Berrin Burgaz This is me

Publication Date June 1, 2007
Published in Issue Year 2007 Volume: 33 Issue: 33

Cite

APA Ekinci, C. E., & Burgaz, B. (2007). Hacettepe Üniversitesi Öğrencilerinin Bazı Akademik Hizmetlere İlişkin Beklenti ve Memnuniyet Düzeyleri. Hacettepe Üniversitesi Eğitim Fakültesi Dergisi, 33(33), 120-134.