Sağlık Sektöründe Lider-Üye Etkileşiminin Örgütsel Vatandaşlık Davranışı Üzerindeki Etkisinin İncelenmesi

Year 2019, , 81 - 92, 19.04.2019

Duygu Ürek , Özgür Uğurluoğlu

https://doi.org/10.18394/iid.456041

Cited By: 2

Abstract

Bu çalışmanın amacı; sağlık çalışanlarının
lider-üye etkileşim düzeyleri alt boyutları ile ilgili değerlendirmelerinin
örgütsel vatandaşlık davranışı ve alt boyutları üzerinde etki gösterip
göstermediğini ortaya koymaktır. Bu kapsamda; Türkiye’nin Ankara ilinde
faaliyet gösteren bir kamu hastanesi ve bir özel hastanede görev yapan sağlık
çalışanlarıyla (doktor, hemşire, diğer sağlık personeli ve idari personel) yüz
yüze görüşülerek anket formu dağıtılmış ve toplam 423 sağlık çalışanından elde
edilen veriler çoklu doğrusal regresyon analizi ile değerlendirilmiştir.
Analizler sonucunda; sağlık çalışanlarının lider-üye etkileşim düzeyinin orta,
sergiledikleri örgütsel vatandaşlık davranışının ise yüksek seviyede olduğu
saptanmıştır. Yapılan regresyon analizi sonuçları; çalışanların lider-üye
etkileşim düzeyiyle ilgili değerlendirmelerinin örgütsel vatandaşlık davranışı
ve alt boyutlarını pozitif yönde etkilediğini göstermektedir. Elde edilen
bulgular, sağlık kuruluşlarının yüksek seviyede lider-üye etkileşimi yoluyla
çalışanların örgütsel vatandaşlık davranışlarını geliştirebileceğini
göstermektedir.

Keywords

Lider-Üye Etkileşimi, Örgütsel Vatandaşlık Davranışı, Hastane, Sağlık Çalışanları

Examining the Impact of Leader–Member Exchange on Organizational Citizenship Behaviour in Healthcare Sector

Abstract

This study aims to show whether health
professionals’ perceptions regarding leader–member exchange dimensions have any
impact on their organizational citizenship behaviour and its dimensions. To
this end, surveys were distributed to health professionals (doctors, nurses,
other medical officials and administrative staff) working in a public and
private hospital located in Turkey’s Ankara province through face-to-face
meetings and the data obtained from 423 health professionals were evaluated
with multiple linear regression analysis. The results indicated that the health
professionals had a medium level of leader-member exchange and high level of
organizational citizenship behaviour. The regression analysis results show that
the health professionals’ perceptions regarding leader-member exchange had
positive impacts on organizational citizenship behaviour and its dimensions. The findings suggest that healthcare
organizations can enhance healthcare professionals’ organizational citizenship
behaviours through high level of leader-member exchange.

Keywords

Organizational Citizenship Behaviour, Hospital, Health Professionals, Healthcare Sector, Leader–Member Exchange, Healthcare Sector

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