The Role of Formal and Relational Governance in Information Technology Outsourcing Success: A Research in Aviation Industry

Abstract

While formal governance in inter-organizational relations creates a legal control mechanism for parties, relational governance enables organizations to give more flexible responses when unforeseen situations occur in a relationship. In this research, it is aimed to reveal the role of formal (contract) and relational (flexibility, information sharing and solidarity) governance mechanisms in the relation of information technology outsourcing. For this purpose, we focused on aviation sector which is a special sector and empirical research has been carried out in this field. According to the results of the research, both contracts and relationship norms affect the success of IT outsourcing. Another conclusion is that formal and relational governance mechanisms are complementary mechanisms, not substitutes.

Keywords

• Contract
• relationship norms
• IT outsourcing
• aviation industry

Bilgi Teknolojileri Dış Kaynak Kullanımı Başarısında Biçimsel ve İlişkisel Yönetişimin Rolü: Havacılık Sektöründe Bir Araştırma

Abstract

Örgütler arası ilişkilerde biçimsel yönetişim taraflara yasal bir koruma mekanizması oluştururken, ilişkisel yönetişim ise bir ilişkide öngörülemeyen durumlar oluştuğunda örgütlerin daha esnek tepkiler verebilmesini sağlamaktadır. Bu araştırmada bilgi teknolojileri dış kaynak kullanımı ilişkisinde biçimsel (sözleşme) ve ilişkisel (esneklik, bilgi paylaşımı ve dayanışma) yönetişim mekanizmalarının rolünün ortaya çıkarılması amaçlanmıştır. Bu amaçla özellikli bir sektör olan havacılık sektörüne odaklanılmış ve bu alanda ampirik bir araştırma gerçekleştirilmiştir. Araştırmanın sonucuna göre Türkiye’de faaliyet gösteren havacılık işletmelerinin BT dış kaynak kullanımı başarısında sözleşmeler ve ilişki normları ayrı ayrı etkili olmaktadır. Bunun yanı sıra biçimsel ve ilişkisel yönetişim mekanizmalarının birbirinin ikamesi değil tamamlayıcısı olduğu sonucuna ulaşılmıştır.

Keywords

• Sözleşme
• ilişki normları
• BT dış kaynak kullanımı
• havacılık sektörü

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