SAĞLIK HİZMETLERİNDE İNOVATİF LİDERLİK VE YÖNETİM YETENEĞİNİN HASTANE PERFORMANSINA ETKİSİNDE İŞE BAĞLILIĞIN ARACILIK ROLÜ

Year 2023, , 371 - 394, 22.06.2023

Hakan Güvener

https://doi.org/10.17130/ijmeb.1246820

Abstract

Bu araştırmada inovatif liderlik, yönetim yeteneği ve işe bağlılığın hastane performansına etkisinin olup olmadığının belirlenmesi amaçlanmıştır. Çeşitli sektörlerde bu kavramları ayrı ayrı ele alan araştırmalar mevcut olmasına rağmen özellikle sağlık hizmetlerinde inovatif liderlik, yönetim yeteneği, işe bağlılık ve hastane performansının birbirleri ile etkileşimi üzerine çok az sayıda çalışma bulunmaktadır. Araştırmanın evrenini Gaziantep ilinde kamu ve özel sağlık kuruluşlarında görev yapan sağlık çalışanları oluşturmaktadır. Rastlantısal örnekleme metotlarından basit rastgele örnekleme yöntemi ile anket uygulamasından yararlanılarak 281 sağlık çalışanından veri elde edilmiştir. Sağlık hizmetleri sektöründe yapılan bu çalışmada inovatif liderliğin ve yönetim yeteneğinin hem işe bağlılığa hem de hastane performansına pozitif etki ettiği tespit edilmiştir. Ayrıca işe bağlılığın hastane performansını olumlu düzeyde etkilediği görülmüştür. Araştırmada inovatif liderlik ve yönetim yeteneğinin hastane performansına etkisinde işe bağlılığın kısmi aracılık rolünün olduğu tespit edilmiştir. Sağlık kuruluşlarının performansının artırılmasında, inovatif liderlik, yönetim yeteneği ve işe bağlılık etkili olabilir. Gelecekte araştırmacıların bu çalışmada kullanılan değişkenlere başka boyutların (örneğin örgütsel bağlılık, kolektif etkinlik, ekiplerde rekabet düzeyi) etkisinin olup olmadığının araştırılmasının literatüre katkı sağlayacağı düşünülmektedir.

Keywords

İnovatif Liderlik, Yönetim Yeteneği, İşe Bağlılık, Hastane Performansı

Supporting Institution

Çalışmaya ilişkin hiçbir kurum ya da kişiden finansal destek alınmamıştır.

Project Number

Yok

Thanks

Yok

INTERMEDIATION ROLE OF WORK ENGAGEMENT IN THE EFFECT OF INNOVATIVE LEADERSHIP AND MANAGEMENT CAPABILITY ON HOSPITAL PERFORMANCE IN HEALTH SERVICES

Abstract

In this study, it is aimed to determine whether innovative leadership, management capability and work engagement have an effect on hospital performance or not. Although there are configurations of various systems that address these concepts separately, few studies exist on their interaction with innovative leadership, management capability, work engagement, and hospital performance, particularly in healthcare. The universe of the research consists of health workers working in public and private health institutions in Gaziantep. Data were obtained from 281 healthcare workers by using the simple random sampling method, one of the random sampling methods, and the survey application. In the study, it was determined that innovative leadership and management capability had a positive effect on both work engagement and hospital performance. In addition, it has been observed that work engament has a positive effect on hospital performance. In the research, it has been determined that work engagement has a partial mediating role in the effect of innovative leadership and management capability on hospital performance. It can be effective in health care organisations performances, innovative leadership, management capability and work engagement. In the future, researchers should investigate whether other variables (for example organizational commitment, collective efficacy, participatory sense-making) have an effect on the factors used in this study. It is thought that this will contribute to the literature.

Keywords

Innovative Leadership, Management Capability, Work Engagement, Hospital Performance

Project Number

Yok

References

• Abbas, W., & Asgar, I. (2010). The role of leadership in organisational change: Relating the successful organisational change to visionary and innovative leadership (Masters Thesis). University of Gavle.
• Aboramadan, M., Alolayyan, M. N., Türkmenoglu, M. A., Cicek, B., & Farao, C. (2021). Linking authentic leadership and management capability to public hospital performance: the role of work engagement. International Journal of Organizational Analysis, 29(5), 1350-1370.
• Alavi, S., Wahab, A. D., Norhamidi, M., & Shirani, B. A. (2014). Organic structure and organisational learning as the main antecedents of workforce agility. International Journal of Production Research, 52(21), 6274.
• Alolayyan, M.N., & Alyahya, M. S. (2023). Operational flexibility impact on hospital performance through the roles of employee engagement and management capability. BMC Health Services Research, 23(1), 1.
• Akyürek, M.İ. (2020). İnovasyon ve Liderlik. Uluslararası Liderlik Çalışmaları Dergisi: Kuram ve Uygulama, 3(1), 16.
• Anderson, N., Potocnik, K., & Zhou, J. (2014). Innovation and creativity in organizations: A state-of-the-science review and prospective commentary. Journal of Management, 40, 1298.
• Buckingham, M., & Coffman, C. (1999), First Break All the Rules. New York: Simon and Schuster.
• Caballer-Tarazona, M., Moya-Clemente, I., Vivas-Consuelo, D., & Barrachina-Martínez, I. (2010). A model to measure the efficiency of hospital performance. Mathematical and Computer Modelling, 52(7-8), 1095-1102.
• Crawford, E.R., Lepine, J.A., & Rich, B.L. (2010). Linking job demands and resources to employee engagement and burnout: a theoretical extension and meta-analytic test. Journal of Applied Psychology, 95(5), 845.
• Cole, M.S., Walter, F., Bedeian, A.G., & O’Boyle, E.H. (2012). Job burnout and employee engagement: a meta-analytic examination of construct proliferation. Journal of Management, 38(5),1577.
• DeSarbo, W.S., Anthony Di Benedetto, C., Song, M., & Sinha, I. (2005). Revisiting the Miles and Snow strategic framework: uncovering interrelationships between strategic types, capabilities, environmental uncertainty, and firm performance. Strategic Management Journal, 26(1), 47-74.
• Flood, A.B. (1997). Organizational Performance Managing Efficiency and Effectiveness. Shortell, SM, AD Kaluzny (ed.), Essentials of Health Care Management. London: Delmar Publishers.
• Griffith, J.R., Alexander, J.A., & Warden, G.L. (2002). Measuring comparative hospital performance. Journal of Healthcare Management/American College of Healthcare Executives, 47(1), 41-57.
• Gumbus, A., Belthouse, D.E., & Lyons, B. (2003). A three-year journey to organizational and financial health using the balanced scorecard: a case study at a Yale New Haven health system hospital. Journal of Business and Economics Studies, 9(2), 54-64.
• Güvener, H., & Aytekin, M. (2022). İnovatif Liderliğin Tedarik Zinciri Performansına Etkisinde Tedarik Zinciri İnovasyonunun Aracılık Rolü. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 13 (36), 1267-1286.
• Harsch, K., & Festing, M. (2020). Dynamic talent management capabilities and organizational agility—A qualitative exploration. Human Resource Management, 59(1), 46.
• Hongal, P., & Kinange, U. (2020). A study on talent management and its impact on organization performance-an empirical review. International Journal of Engineering and Management Research, 10, 64.
• Hopstaken, J.F., Van der Linden, D., Bakker, A.B. & Kompier, M.A.J. (2015). A multifaceted investigation of the link between mental fatigue and task disengagement. Psychophysiology, 52, 317.
• Kahn, W.A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 693-699.
• Kremer, H., Villamor, I., & Aguinis, H. (2019). Innovation leadership: Best-practice recommendations for promoting employee creativity, voice, and knowledge sharing. Business Horizons, 62(1), 66.
• Kotzé, M., & Nel, P. (2020). The influence of job resources on platinum mineworkers’ work engagement and organisational commitment: an explorative study. Extract. Industr, 7, 146.
• Lam, L., Nguyen, P., Le, N., & Tran, K. (2021). The relation among organizational culture, knowledge management, and innovation capability: Its implication for open innovation. Journal of Open Innovation: Technology, Market, and Complexity, 7(1), 1.
• Lovaglio, P.G. (2011). Model building and estimation strategies for implementing the balanced scorecard in health sector. Quality and Quantity, 45(1), 199-212.
• Lovelace, K., Shapiro, D., & Weingart, L. (2001). Maximizing cross-functional new product teams' innovativeness and constraint adherence: a conflict communications perspective. Academy Management Journal, 44(4), 779–793.
• Lyria, R. K., Namusonge, G. S., & Karanja, K. (2017). The effect of talent attraction on organizational performance of firms listed in the Nairobi Securities Exchange. Journal of Human Resource and Leadership, 1(3), 18-30.
• Mahiro, S., Takashi, N., & Satoko, N. (2014). Work engagement and attitudes toward caring for dying patients and families among home-visiting nurses in Japan. International Journal of Palliative Nursing, 20(7), 346.
• Maslach, C., & Leiter M.P. (1997). The truth about burnout: How organizations cause personal stress and what to do about it. San Francisco: Jossey-Bass.
• Meyer, J.P., & Herscovitch, L. (2001). Commitment in the workplace. toward a general model. Human Research Management Review, 11, 301.
• Meyer, S.M., & Collier, D.A. (2001). An empirical test of the causal relationships in the Baldrige health care pilot criteria. Journal of Operations Management, 19(4), 403-426.
• Mikkelsen, A., & Olsen, E. (2018). The influence of change-oriented leadership on work performance and job satisfaction in hospitals–the mediating roles of learning demands and job involvement. Leadership in Health Services, 32(1), 37.
• Mishra, P., & Datta, B. (2011) Perpetual asset management of customer-based brande quity-the pam evaluator. Current Research Journal of Social Science, 3(1), 40.
• Özdamar, K. (2002). Paket programlarla istatistiksel veri analizi-1. 4.Baskı. Eskişehir: Kaan Kitabevi.
• Perry-Smith, J.E. & Mannucci, P.V. (2017). From creativity to innovation: The social network drivers of the four phases of the idea journey. Academy of Management Review, 42, 55.
• Peters, P., Poutsma, E., Van der Heijden, B.I., Bakker, A.B., & Bruijn, T. D. (2014). Enjoying new ways to work: An HRM-process approach to study flow. Human Resource Management, 53(2), 281.
• Saluvan, M., & Kaya, S. (2010). Hastanelerde performans ölçümü. Verimlilik Dergisi, (4),0-1. Retrieved from https://dergipark.org.tr/en/pub/verimlilik/issue/30542/330509
• Sawaean, F., & Ali, K. (2020). The impact of entrepreneurial leadership and learning orientation on organizational performance of SMEs: The mediating role of innovation capacity. Management Science Letters, 10(2), 369.
• SB. (2020). Sağlık Bakanlığı 2020 yılı sağlık personelinin sektörlere ve unvanlara göre dağılımı. Erişim Tarihi: 02.02.2023, https://dosyasb.saglik.gov.tr/Eklenti/43399,siy2020-tur-26052022pdf.pdf?0.
• Schaufeli, W.B., & Bakker, A.B. (2010). Defining and measuring work engagement: Bringing clarity to the concept. Work Engagement: A Handbook of Essential Theory and Research, 12, 21.
• Schaufeli, W.B., Bakker, A.B., & Salanova, M. (2006). The measurement of work engagement of with a short questionnaire: a cross-national study. Educational and Psychological Measurement, 66(4), 701-716.
• Scullion, H., Collings, D.G., & Caligiuri, P. (2010). Global talent management. Journal of World Business, 45(2), 105.
• Slåtten, T., Lien, G., & Mutonyi, B. R. (2022). Precursors and outcomes of work engagement among nursing professionals—a cross-sectional study. BMC Health Services Research, 22(1), 11.
• Shaw, C. (2003). How can hospital performance be measured and monitored?. World Health Organization. Regional Office for Europe.
• Sherehiy, B., & Karwowski, W. (2014). The relationship between work organization and workforce agility in small manufacturing enterprises. International Journal of Industrial Ergonomics, 44(3), 466.
• Srimulyani, V.A., & Hermanto, Y.B. (2022). Organizational culture as a mediator of credible leadership influence on work engagement: empirical studies in private hospitals in East Java, Indonesia. Humanities and Social Sciences Communications, 9(1), 8.
• Stahl, G., Björkman, I., Farndale, E., Morris, S., Paauwe, J., Stiles, P., …& Wright, P. (2007). Global talent management: How leading multinationals build and sustain their talent pipeline. 24. Fontainebleau, France: INSEAD.
• Tarmizi, A., & Anggian, S. (2022). Organizational commitment, employee engagement, and employee performance: A literature review. Dinasti International Journal of Education Management and Social Science, 4(1), 64.
• Tan, H. (2022). Summary of the research on teachers work engagement in China. International Journal of Education and Humanities, 2(2), 70.
• Teece, D.J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 510.
• Teece, D.J. (2007). Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), 1340.
• Tengilimoğlu, D., & Toygar, Ş.A. (2013). Hastane performansının ölçümünde PATH yöntemi. Sosyal Güvenlik Dergisi, 3(1), 50-78.
• Van de Ven, A., & Chu, Y. (1989). A psychometric assessment of the Minnesota innovation survey. In: Van de Ven, A.H., Angle, H.L., Poole, M.S. (Eds.), Research on the Management of Innovation. New York: Harper & Row.
• Walker, K.B., & Dunn, L.M. (2006). Improving hospital performance and productivity with the balanced scorecard. Academy of Healthcare Management Journal, 2(1), 85-110.
• Wee, K.Z., & Lai, A.Y. (2022). Work engagement and patient quality of care: a meta-analysis and systematic review. Medical Care Research and Review, 79(3), 345.
• Weintraub, P., & McKee, M. (2019). Leadership for innovation in healthcare: an exploration. International Journal of Health Policy and Management, 8(3), 139.
• Wu, F., Yeniyurt, S., Kim, D., & Cavusgil, S.T. (2006). The impact of information technology on supply chain capabilities and firm performance: A resource-based view. Industrial Marketing Management, 35(4), 494.
• Yandi, A., & Havidz, H.B.H. (2022). Employee performance model: Work engagement through job satisfaction and organizational commitment (A study of human resource management literature study). Dinasti International Journal of Management Science, 3(3), 547.
• Zahari, N., & Kaliannan, M. (2022). Antecedents of work engagement in the public sector: A systematic literature review. Review of Public Personnel Administration, 0(0), 2.