Research Article
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The Effect of Healthcare Professionals' Perceived Personal Assistance Levels in Information Communication Technologies on Job Satisfaction and the Role of Burnout

Year 2024, Volume: 9 Issue: 23, 100 - 116, 29.02.2024

Muhammet Ali Çelebi , Esra Emektar

https://doi.org/10.25204/iktisad.1418786

Abstract

The increasing use of information communication technologies in the organizational field has increased the need to investigate the effect of the use of information communication technologies on employee behavior and attitudes. In this context, research is conducted in Bolu Oral and Dental Health Center due to the intense use of information and communication technologies in health services. The aim of the study is to determine the effect of personal assistance, which affects the use of information and communication technologies in healthcare professionals, on job satisfaction and burnout. The sample of the study consists of 130 healthcare professionals. In the study where the quantitative method is preferred, data are collected through a survey. Correlation analysis is performed to determine the relationships between the research variables. As a result of the correlation analysis, a positive relationship is determined between personal assistance as an information and communication source and job satisfaction. Among the burnout dimensions with personal assistance, a relationship is found only with the efficiency dimension, but no significant relationship is found with other variables (emotional exhaustion, cynicism, inefficiency). A positive relationship is found between the efficiency dimension and job satisfaction. Structural equation models were established to test the research hypotheses. It is found that personal assistance affects job satisfaction and efficiency, and efficiency affects job satisfaction. As a result of these findings, the mediating role of efficient is investigated, and it is concluded that efficiency has a mediating role in the effect between personal assistance and job satisfaction.

Keywords

Information and Communication Technologies ICT ICT Resources Personal Assistance Job Satisfaction Burnout

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Sağlık Çalışanlarının Bilgi İletişim Teknolojilerinde Algıladıkları Kişisel Yardım Düzeylerinin İş Tatminine Etkisi ve Tükenmişliğin Rolü

Year 2024, Volume: 9 Issue: 23, 100 - 116, 29.02.2024

Muhammet Ali Çelebi , Esra Emektar

https://doi.org/10.25204/iktisad.1418786

Abstract

Bilgi iletişim teknolojilerinin örgütsel alanda kullanımının giderek artması bilgi iletişim teknolojileri kullanımının çalışan davranış ve tutumlarında etkisinin araştırılmasına olan ihtiyacı artırmaktadır. Bu kapsamda bilgi iletişim teknolojilerinin sağlık hizmetlerinde yoğun olarak kullanılması nedeniyle Bolu Ağız ve Diş Sağlığı Merkezinde araştırma yapılmıştır. Araştırmada, sağlık çalışanlarının bilgi iletişim teknolojileri kullanım düzeylerini etkileyen kişisel yardımın iş tatmini ve tükenmişliğe etkisinin belirlenmesi amaçlanmıştır. Çalışmanın örneklemini 130 sağlık çalışanı oluşturmaktadır. Nicel yöntemin tercih edildiği çalışmada veriler anket yoluyla toplanmıştır. Araştırma değişkenleri arasındaki ilişkileri tespit etmek amacıyla korelasyon analizi yapılmıştır. Korelasyon analizi sonucunda bilgi iletişim kaynağı kişisel yardım ile iş tatmini arasında olumlu ilişki tespit edilmiştir. Kişisel yardım ile tükenmişlik boyutlarından yalnızca yeterlilik boyutu ile ilişki tespit edilmiş diğer değişkenlerle (duygusal tükenme, duyarsızlaşma, yetersizlik) anlamlı ilişkiler çıkmamıştır. Yeterlilik boyutu ile iş tatmini arasında olumlu ilişki bulunmuştur. Araştırma hipotezlerinin testi için yapısal eşitlik modelleri kurulmuştur. Kişisel yardımın iş tatmini ile yeterliliği, yeterliliğin iş tatminini etkilediği bulgusuna ulaşılmıştır. Bu bulgular neticesinde yeterliliğin aracılık rolü araştırılmış ve kişisel yardım ile iş tatmini arasındaki etkide yeterliliğin aracılık rolü olduğu sonucuna ulaşılmıştır.

Keywords

Bilgi İletişim Teknolojileri Bilgi İletişim Kaynakları Kişisel Yardım İş Tatmini Tükenmişlik.

References

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  • Barber, L. K. ve Santuzzi, A. M. (2015). Please respond ASAP: Workplace telepressure and employee recovery. Journal of Occupational Health Psychology, 20(2), 172. https://psycnet.apa.org/doi/10.1037/a0038278
  • Berg-Beckhoff, G., Nielsen, G. ve Ladekjær Larsen, E. (2017). Use of information communication technology and stress, burnout, and mental health in older, middle-aged, and younger workers–results from a systematic review. International Journal of Occupational and Environmental Health, 23(2), 160-171. https://doi.org/10.1080/10773525.2018.1436015
  • Blau, P. M. (1964). Exchange and power in social life. New York: Wiley.
  • Burman, R. ve Goswami, T. G. (2018). A systematic literature review of work stress. International Journal of Management Studies, 3(9), 112-132. http://dx.doi.org/10.18843/ijms/v5i3(9)/15
  • Cropanzano, R. ve Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874-900. https://doi.org/10.1177/0149206305279602
  • Daim T., Başoğlu N. veTan J. (2010) Health management information system innovation: Managing innovation diffusion in healthcare services organizations. Tan J. (Ed.) Adaptive health management information systems, s. 319-336. Jones and Barlett Publishers, Massachusetts.
  • Davis, K. ve Newstroom, J. W. (1981). Organizational behavior. Tata, McGraw Hill Publishing Company Limited, (s. 375-376).
  • Day, A., Paquet, S., Scott, N. ve Hambley, L. (2012). Perceived information and communication technology (ICT) demands on employee outcomes: The moderating effect of organizational ICT support. Journal of Occupational Health Psychology, 17(4), 473. https://psycnet.apa.org/doi/10.1037/a0029837
  • Day, A., Scott, N. ve Kevin Kelloway, E. (2010). Information and communication technology: Implications for job stress and employee well-being. Perrewé, P.L. ve Ganster, D.C. (Ed.) New developments in theoretical and conceptual approaches to job stress (Research in occupational stress and well-being, Vol. 8), Emerald Group Publishing Limited, Leeds, s. 317-350. https://doi.org/10.1108/S1479-3555(2010)0000008011
  • Demerouti, E., Bakker, A. B., Nachreiner, F. ve Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied psychology, 86(3), 499. https://psycnet.apa.org/doi/10.1037/0021-9010.86.3.499
  • Dewett, T. ve Jones, G. R. (2001). The role of information technology in the organization: A review, model, and assessment. Journal of Management, 27, 313–346. https://doi.org/10.1016/S0149-2063(01)00094-0
  • Diaz, I., Chiaburu, D. S., Zimmerman, R. D. ve Boswell, W. R. (2012). Communication technology: Pros and cons of constant connection to work. Journal of Vocational Behavior, 80(2), 500-508. https://doi.org/10.1016/j.jvb.2011.08.007
  • Freudenberger, H. J. (1974). Staff burn‐out. Journal of Social Issues, 30(1), 159-165. https://doi.org/10.1111/j.1540-4560.1974.tb00706.x
  • George, D. ve Mallery, P. (2019). IBM SPSS statistics 26 step by step: A simple guide and reference (16th ed.). Routledge. https://doi.org/10.4324/9780429056765
  • George, J. M. ve Jones, G. R. (2008). Understanding and managing organizational behavior, 5 th ed., Pearson Prentice-Hall, Upper Saddle River, NJ.
  • Göktaş, B., Ömer, R. Ö., Duran, M., Şakar, S., Yılmaz, M., Güler, S., Çınar, İ., Çamlıdağ, T., Şenkal, Y. ve Özdemir, G. (2017). Türkiye’de sağlık bilgi sistemleri üzerine bir araştırma. Ankara Sağlık Bilimleri Dergisi, 6(1), 125-138. https://doi.org/10.1501/Asbd_0000000066
  • Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25(2), 161-178. https://doi.org/10.2307/2092623
  • Greenberg, J. ve Baron, R.A. (2003) Behavior in organizations: Understanding and managing the human side of work, 18th ed., Prentice-Hall, New Jersey.
  • Hackman, R. ve Oldham, G. R. (1975). Development of the job diagnostic survey. Journal of Applied Psychology, 60(2), 159-170. https://psycnet.apa.org/doi/10.1037/h0076546
  • Hodson, R. (1991) Workplace behaviors, work and occupations, August, pp. 271-290 Hu, L. T. ve Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural equation modeling, A Multidisciplinary Journal, 6(1), 1-55. https://doi.org/10.1080/10705519909540118
  • Hu, Q., Schaufeli, W. B. ve Taris, T. W. (2011). The job demands–resources model: An analysis of additive and joint effects of demands and resources. Journal of Vocational Behavior, 79(1), 181-190. https://doi.org/10.1016/j.jvb.2010.12.009
  • Kamei, M. (2016). Translation of ICT for education towards a knowledge society. Hamburg: Anchor Academic Publishing.
  • Kao, K. Y., Chi, N. W., Thomas, C. L., Lee, H. T. ve Wang, Y. F. (2020). Linking ICT availability demands to burnout and work-family conflict: The roles of workplace tele pressure and dispositional self-regulation. The Journal of Psychology, 154(5), 325-345. https://doi.org/10.1080/00223980.2020.1745137
  • Khamisa, N., Oldenburg, B., Peltzer, K. ve Ilic, D. (2015). Work related stress, burnout, job satisfaction and general health of nurses. International Journal of Environmental Research and Public Health, 12(1), 652-666. https://doi.org/10.3390/ijerph120100652
  • Koeske, G. F. ve Koeske, R. D. (1993). A preliminary test of a stress-strain-outcome model for reconceptualizing the burnout phenomenon. Journal of Social Service Research, 17(3-4), 107-135. https://doi.org/10.1300/J079v17n03_06
  • Korunka, C. ve Vitouch, O. (1999). Effects of the implementation of information technology on employees' strain and job satisfaction: A Context-Dependent Approach. Work & Stress, 13(4), 341-363. https://doi.org/10.1080/02678379950019798
  • Kristensen, T. S., Borritz, M., Villadsen, E. ve Christensen, K. B. (2005). The Copenhagen burnout Inventory: A new tool for the assessment of burnout. Work & Stress, 19(3), 192-207. https://doi.org/10.1080/02678370500297720
  • Lee, R. T. ve Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81, 123-133. https://psycnet.apa.org/doi/10.1037/0021-9010.81.2.123
  • Limbu, Y. B., Jayachandran, C. ve Babin, B. J. (2014). Does information and communication technology improve job satisfaction? The moderating role of sales technology orientation. Industrial Marketing Management, 43(7), 1236-1245. https://doi.org/10.1016/j.indmarman.2014.06.013
  • Liu, C., Ready, D., Roman, A., Van Wart, M., Wang, X., McCarthy, A. ve Kim, S. (2018). E-leadership: An empirical study of organizational leaders’ virtual communication adoption. Leadership & Organization Development Journal, 39(7), 826-843. https://doi.org/10.1108/LODJ-10-2017-0297
  • Locke, E. A. (1976). The nature and causes of job satisfaction. Handbook of industrial and organizational psychology.
  • Manca, C., Grijalvo, M., Palacios, M. ve Kaulio, M. (2018). Collaborative workplaces for innovation in service companies: Barriers and enablers for supporting new ways of working. Service Business, 12(3), 525-550. https://doi.org/10.1007/s11628-017-0359-0
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There are 59 citations in total.

Details

Primary Language Turkish
Subjects Strategy, Management and Organisational Behaviour (Other)
Journal Section Research Papers
Authors

Muhammet Ali Çelebi 0000-0003-3892-1879

Esra Emektar 0009-0004-9111-7112

Early Pub Date February 27, 2024
Publication Date February 29, 2024
Submission Date January 12, 2024
Acceptance Date February 19, 2024
Published in Issue Year 2024 Volume: 9 Issue: 23

Cite

APA Çelebi, M. A., & Emektar, E. (2024). Sağlık Çalışanlarının Bilgi İletişim Teknolojilerinde Algıladıkları Kişisel Yardım Düzeylerinin İş Tatminine Etkisi ve Tükenmişliğin Rolü. İktisadi İdari Ve Siyasal Araştırmalar Dergisi, 9(23), 100-116. https://doi.org/10.25204/iktisad.1418786
AMA Çelebi MA, Emektar E. Sağlık Çalışanlarının Bilgi İletişim Teknolojilerinde Algıladıkları Kişisel Yardım Düzeylerinin İş Tatminine Etkisi ve Tükenmişliğin Rolü. JEBUPOR. February 2024;9(23):100-116. doi:10.25204/iktisad.1418786
Chicago Çelebi, Muhammet Ali, and Esra Emektar. “Sağlık Çalışanlarının Bilgi İletişim Teknolojilerinde Algıladıkları Kişisel Yardım Düzeylerinin İş Tatminine Etkisi Ve Tükenmişliğin Rolü”. İktisadi İdari Ve Siyasal Araştırmalar Dergisi 9, no. 23 (February 2024): 100-116. https://doi.org/10.25204/iktisad.1418786.
EndNote Çelebi MA, Emektar E (February 1, 2024) Sağlık Çalışanlarının Bilgi İletişim Teknolojilerinde Algıladıkları Kişisel Yardım Düzeylerinin İş Tatminine Etkisi ve Tükenmişliğin Rolü. İktisadi İdari ve Siyasal Araştırmalar Dergisi 9 23 100–116.
IEEE M. A. Çelebi and E. Emektar, “Sağlık Çalışanlarının Bilgi İletişim Teknolojilerinde Algıladıkları Kişisel Yardım Düzeylerinin İş Tatminine Etkisi ve Tükenmişliğin Rolü”, JEBUPOR, vol. 9, no. 23, pp. 100–116, 2024, doi: 10.25204/iktisad.1418786.
ISNAD Çelebi, Muhammet Ali - Emektar, Esra. “Sağlık Çalışanlarının Bilgi İletişim Teknolojilerinde Algıladıkları Kişisel Yardım Düzeylerinin İş Tatminine Etkisi Ve Tükenmişliğin Rolü”. İktisadi İdari ve Siyasal Araştırmalar Dergisi 9/23 (February 2024), 100-116. https://doi.org/10.25204/iktisad.1418786.
JAMA Çelebi MA, Emektar E. Sağlık Çalışanlarının Bilgi İletişim Teknolojilerinde Algıladıkları Kişisel Yardım Düzeylerinin İş Tatminine Etkisi ve Tükenmişliğin Rolü. JEBUPOR. 2024;9:100–116.
MLA Çelebi, Muhammet Ali and Esra Emektar. “Sağlık Çalışanlarının Bilgi İletişim Teknolojilerinde Algıladıkları Kişisel Yardım Düzeylerinin İş Tatminine Etkisi Ve Tükenmişliğin Rolü”. İktisadi İdari Ve Siyasal Araştırmalar Dergisi, vol. 9, no. 23, 2024, pp. 100-16, doi:10.25204/iktisad.1418786.
Vancouver Çelebi MA, Emektar E. Sağlık Çalışanlarının Bilgi İletişim Teknolojilerinde Algıladıkları Kişisel Yardım Düzeylerinin İş Tatminine Etkisi ve Tükenmişliğin Rolü. JEBUPOR. 2024;9(23):100-16.
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