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Bilgi Yönetimi Süreç Performansı ile Bilgi Paylaşım Engelleri Arasındaki İlişki: Hemşire Örneklemi

Year 2022, , 833 - 848, 14.11.2022
https://doi.org/10.33715/inonusaglik.1038876

Abstract

Sağlık hizmetlerinde temel işlevleri doğru bir şekilde yerine getirmek için sağlık çalışanlarının etkin bilgi paylaşım faaliyetleri yürütmesi gerekmektedir. Bu nedenle, organizasyonun hayatta kalması ve başarısı için bilgi yönetimi, diğer varlıklar ve kaynaklar kadar önemlidir. Bu çalışmanın amacı, hemşirelik için bilgi paylaşımının önündeki engellere yol açan temel nedenleri ve bilgi yönetimi performansı ile bilgi paylaşım engelleri arasında bir ilişki olup olmadığını tanımlamaktır. Tanımlayıcı ve ilişki arayıcı bu araştırma, üniversite hastanesinde çalışan 562 hemşire üzerinde gerçekleştirildi. Veriler, Açıklayıcı Bilgi Formu, Bilgi Yönetim Süreci Performans Değerlendirme Ölçeği, Bilgi Paylaşım Engelleri Ölçeği kullanılarak toplandı. Hemşirelerin bilgi yönetim süreci performans değerlendirmesi ile bilgi paylaşım engelleri arasında pozitif, düşük güçlü ve istatistiksel olarak çok anlamlı bir ilişki vardı (r = .358; p˂.001). Ayrıca bilgi paylaşım engelleri en fazla “bilgi paylaşımı” alt boyutu (r=.349; p˂0.001), bilgi yönetim süreci performansı ise en fazla teknolojik engeller alt boyutu (r=.287; p˂0.001) ile ilişkiliydi. İncelemeye göre, bilgi paylaşım engellerinin sağlık kuruluşlarında hemşirelerin bilgi yönetimi olduğu ortaya çıktı. Bilgi yönetimi ve paylaşımının sağlık hizmetlerinde gelecekteki araştırmalar için önemli alanlar olduğu açıktır.

Supporting Institution

Yoktur.

Project Number

Yok.

References

  • Alkan, N. (2003).Knowledge management in medical and health care organizations. Knowledge World, 4(2), 22-145. (In Turkish)
  • Allameh, S.M., Zare, S.M., & Davoodi, S.M.R.(2011). Examining the impact of KM enablers on knowledge management processes, Procedia Computer Science, 3, 1211-1223. doi:10.1016/j.procs.2010.12.196
  • Altındis, S. (2010). The Contribution of knowledge management applications on the patient safety: A conceptual framework. Suleyman Demirel University the Journal of Faculty of Economics and Administrative Sciences, 15(3), 325-352. (In Turkish)
  • Altındis, S., & Agca, V. (2011). Organizational knowledge sharing barriers: An empirical study in health care services. Selcuk University Journal of the Institute of Social Sciences, 26, 45-61. (In Turkish)
  • Bozkurt, S. & Bal, Y. A (2006). study on the perception of information sharing behavior of bank employees. Internatıonal 5th Knowledge, Economy& Management Congress Proceedıngs. Kocaeli, Turkey, 2, 603‐612. (In Turkish)
  • Cetinkaya, A. (2012). Dimensions of information management performance in organizational information management processes: A research of scale development. Marmara University Open Archive System, 10(38), 157-162. (cited: 2019 sep 26) Available from: http://dspace.marmara.edu.tr/ bitstream/handle/11424/1209 Chang, S.C.,& Lee, M.S.(2008). The link age between knowledge accumulation capability and organizational innovation. Journal of Knowledge Management, 12(1), 3-20. doi:10.1108/13673270810852359
  • Cheng, J.H., Yeh, J.H.,& Tu, C.W.(2008). Trust and knowledge sharing in gren supply chains. Supply Chain Management: An International Journal, 13(4), 283–295. doi:10.1108/13598540810882170
  • Darroch, J. (2003). Developing a measure of knowledge management behaviors and practices, Journal of Knowledge Management, 7(5), 41-54. doi:10.1108/13673270310505377
  • Demircan Çakar, N., Yıldız, S., & Dur, S. (2010). The relationship between knowledge management and organizational effectiveness: The effects of organizational culture and structure, Ege Akademic Review, 10 (1), 71-93. (In Turkish)
  • Demirel, Y & Durna, U. (2006). The effects of business conditions on the barriers to information sharing in Turkish banking sector, Internatıonal 5th Knowledge, Economy& Management CongressProceedıngs. Kocaeli, Turkey 2006; 2: 999‐1013. (In Turkish)
  • Demirhan, A. & Bozkurt, S. (2010). A research on factors affecting the attitudes of bank employees to information sharing behavior, Journal of Yasar University, 18(5), 3016‐3027. (In Turkish)
  • Durna, D., Ardıç, K., & Uzun, H.(2006). A study on perceptions and behaviors of managers about knowledge management. Internatıonal 5th Knowledge, Economy& Management Congress Proceedıngs. Kocaeli, Turkey, 2: 641‐655. (In Turkish)
  • Emadzade, M.K., Mashayekhi, B., & Abdar, E.(2012). Knowledge management capabilities and organizational performance. Inter disciplinary Journal of Contemporary Research in Business, 3(11), 781-790.
  • Fedor, D.B., Ghosh, S., Caldwell, S.D., & Maurer, T.J. (2003). The effects of knowledge management on team members’ ratings. Decision Sciences, 34(3),513-539. doi:10.1111/j.1540-5414.2003.02395.x
  • Gray, P.H. (2001). The impact of knowledge repositories on power and control in the workplace. Information Technology& People, 14(4), 368-384. doi:10.1108/09593840110411167
  • Gupta, B., Iyer, L.S., & Aronson, J.E. (2000). Knowledge management: Practices and challenges. Industrial Management and Data Systems, 100(1), 17-21. doi:10.1108/02635570010273018
  • Guptill, J. (2005). Knowledge management in healthcare, J HealthCare Finance, 31(3), 10–14.
  • Huang, Q., & Davison, R.(2008). Knowledge sharing barriers at the individual level in a chinese bank. Pacıs 2008 Proceedings 2008 pp. 150. Husted, K., Michailova, S. (2002). Diagnosing and fighting knowledge sharing hostility. Organizational Dynamics, 31(1),60-73.
  • Ipcioglu, I., & Kahya, D. (2016). The effect of knowledge management process on organizational performance and a research in automotive industry, Journal of Süleyman Demirel University Institute of Social Science, 25(3), 179-204. (In Turkish)
  • Jain, K.K., Sandhu, M.S., & Sidhu, G.K. (2007). Knowledge sharing among academic staff: A case study of business schools in Klang Valley, Malaysia. Research Papers. JASA. 2, 23-29.
  • Kankanhalli, A., Tan, B.C. & Wei K.K. (2005). Contributing knowledge to electronic knowledge repositories: An empirical investigation. MısQuarterly, 113-143.
  • Karadal, H.,& Özçınar, F. (2003). Organizational information sharing: A case study. National 2th Information, Economics and Management Congress Proceedings, 499–510. (In Turkish)
  • Keyes, J. (2019). Identifying the barriers to knowledge sharing in knowledge intensive organizations. Identifying the Barriersto Knowledge Sharing in Knowledge Intensive Organizations 2008 (cited: 2019 Sep 19) Available from: http://www.newarttech.com
  • Khakpour, A., Ghahremani, M., & Pardakhtchi, M.H.(2009). The relationship between organizational culture and knowledge management (cultural barriers and challenges of knowledge sharing). The Journal Of Knowledge Economy& Knowledge Management, 4(2),43-58.
  • King, W.R. (2009). (Knowledge management and organizational learning. (Ed.) W. R. King, Knowledge Management and Organizational Learning, Springer Science+Business Media. Llc, New York, USA: 2009. pp. 3-13.
  • Koseoglu, M.A., Gider, O., & Ocak, S.(2011). What are the factors affecting the knowledge sharing attitudes?: A research on a state hospital, Eskisehir Osmangazi University Journal of Economics and Administrative Sciences, 6(1), 215‐243. (In Turkish)
  • Lee, C.C. & Yang, J. (2000). Knowledge value Chain. The Journal of Management Development, 19(9), 783-794. doi:10.1108/02621710010378228
  • Lee, E.J., Kim, H.S., Kim, H.Y. (2014). Relationships between core factors of knowledge management in hospital nursing organisations and outcomes of nursing performance. Journal of Clinical Nursing, 23, 3513-3524. doi:10.1111/jocn.12603
  • Liebowitz, J., Beckman, T.J. (1998). Knowledge organizations: What every managers hould know. New York; Crc Press Llc:1998. pp. 67-99.
  • Lunden, A., Teras, M., Kvist, T., Laitila, A.H. (2017). A systematic review of factors influencing knowledge management and the nurse leaders role, Journal Of Nursing Management, 25(6),407-420. doi:10.1111/jonm.12478
  • Ojha, A.K.(2005). Impact of team demography on knowledge sharing in soft ware Project teams, South Asian Journal of Management, 12(3), 67‐78.
  • Ozdemirci, F., & Aydın, C. (2007). Corporate information resources and information management. Turkish Librarianship, 21(2), 164-185. (In Turkish)
  • Perry, E.L., Kulik, C.T., & Zhou, J.(1999). A closer look at the effects of subordinate‐ supervisor age differrences. Journal of Organizational Behaviour, 20(3), 341‐357.doi:10.1002/(SICI)1099-1379(199905)20:3<341::AID-JOB915>3.0.CO;2-D
  • Rego, A., Pinho, I., Pedrosa, J., & Cunha, M.P.E. (2009). Barriers and facilitators to knowledge management in university research centers: An exploratory study. Management Research: The Journal Of The Iberoamerican Academy Of Management, 7(1):33-47. doi:10.2753/JMR1536-5433070103
  • Riege, A. (2007). Actions to overcome knowledge transfer barriers in MNCs. Journal of Knowledge Management, 11(1), 48-67. doi:10.1108/13673270710728231
  • Riege, A.(2005). Three‐dozen knowledge‐sharing barriers managers must consider. Journal of Knowledge Management, 9(3),18‐35. doi:10.1108/13673270510602746
  • Ruggles, R.L. (1997). Tools for knowledge management: An introduction knowledge management tools. New York, Butterworth-Heinemann. 1997. pp.10-12.
  • Stefl, M.E. (2001). Introduction the drivers of change. Frontiers of Health Services Management, 18(2), 3‐8.
  • Subramaniam, S. (2007). Perceivedbarriers of knowledge sharing at individual, organisational and technological levels: A case study on MARDI. Masters Thesis, Multimedia University 2007.
  • Szulanski, G.(1996). Exploring internal stickiness: Impediments to the transfer of best practice within the firm. Strategic Management Journal,17, 27-43.
  • Tutar, H., Fettahlıoglu, O.O., Sayın, F.Z. & Yasan, D. (2017). Does information management have effect on organizational ambidexterity? Journal of Social and Humanities Sciences Research (JSHSR), 4(10), 152-164. (In Turkish)
  • Wiig, K. (1997). Knowledge management: An introduction and perspective. The Journal of Knowledge Management 1997;1(1):6-14. doi:10.1108/13673279710800682
  • Yeniceri, O., & Demirel, Y. A (2007). study on organizational and individual impediments against knowledge sharing in organizations. Selcuk University Karaman Faculty Journal of Economics and AdministrativeSciences, 12(9), 221-234. (In Turkish)

RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT PROCESS PERFORMANCE AND BARRIERS TO KNOWLEDGE IN SHARING: THE NURSING EXAMPLE

Year 2022, , 833 - 848, 14.11.2022
https://doi.org/10.33715/inonusaglik.1038876

Abstract

To perform basic functions correctly in health services, healthcare employees need to carry out effective knowledge-sharing activities. Therefore, knowledge management is as important as other assets and resources for the survival and success of the organization the aim of this study is to define the main reasons that lead to barriers to knowledge sharing for nursing and whether there is a relationship between knowledge management performance and knowledge sharing barriers. The descriptive and correlational study was conducted on 562 nurses who work in university hospital. The data were collected using descriptive information form, Information Management Process Performance Evaluation Scale, Knowledge-Sharing Barriers Scale. There was a positive, low power and statistically very significant correlation between the knowledge management process performance evaluation of nurses and knowledge-sharing barriers (r = .358; p˂.001). Additionally, the knowledge-sharing barriers were mainly correlated with the “information sharing” subdimension (r=.349; p˂.001), while the knowledge management process performance was mainly correlated with the technological barrier subdimension (r=.287; p˂.001). Based on the review, that knowledge-sharing barriers were knowledge management of nurses in healthcare organizations. It is evident that knowledge management and sharing are significant areas for future research in health services.

Project Number

Yok.

References

  • Alkan, N. (2003).Knowledge management in medical and health care organizations. Knowledge World, 4(2), 22-145. (In Turkish)
  • Allameh, S.M., Zare, S.M., & Davoodi, S.M.R.(2011). Examining the impact of KM enablers on knowledge management processes, Procedia Computer Science, 3, 1211-1223. doi:10.1016/j.procs.2010.12.196
  • Altındis, S. (2010). The Contribution of knowledge management applications on the patient safety: A conceptual framework. Suleyman Demirel University the Journal of Faculty of Economics and Administrative Sciences, 15(3), 325-352. (In Turkish)
  • Altındis, S., & Agca, V. (2011). Organizational knowledge sharing barriers: An empirical study in health care services. Selcuk University Journal of the Institute of Social Sciences, 26, 45-61. (In Turkish)
  • Bozkurt, S. & Bal, Y. A (2006). study on the perception of information sharing behavior of bank employees. Internatıonal 5th Knowledge, Economy& Management Congress Proceedıngs. Kocaeli, Turkey, 2, 603‐612. (In Turkish)
  • Cetinkaya, A. (2012). Dimensions of information management performance in organizational information management processes: A research of scale development. Marmara University Open Archive System, 10(38), 157-162. (cited: 2019 sep 26) Available from: http://dspace.marmara.edu.tr/ bitstream/handle/11424/1209 Chang, S.C.,& Lee, M.S.(2008). The link age between knowledge accumulation capability and organizational innovation. Journal of Knowledge Management, 12(1), 3-20. doi:10.1108/13673270810852359
  • Cheng, J.H., Yeh, J.H.,& Tu, C.W.(2008). Trust and knowledge sharing in gren supply chains. Supply Chain Management: An International Journal, 13(4), 283–295. doi:10.1108/13598540810882170
  • Darroch, J. (2003). Developing a measure of knowledge management behaviors and practices, Journal of Knowledge Management, 7(5), 41-54. doi:10.1108/13673270310505377
  • Demircan Çakar, N., Yıldız, S., & Dur, S. (2010). The relationship between knowledge management and organizational effectiveness: The effects of organizational culture and structure, Ege Akademic Review, 10 (1), 71-93. (In Turkish)
  • Demirel, Y & Durna, U. (2006). The effects of business conditions on the barriers to information sharing in Turkish banking sector, Internatıonal 5th Knowledge, Economy& Management CongressProceedıngs. Kocaeli, Turkey 2006; 2: 999‐1013. (In Turkish)
  • Demirhan, A. & Bozkurt, S. (2010). A research on factors affecting the attitudes of bank employees to information sharing behavior, Journal of Yasar University, 18(5), 3016‐3027. (In Turkish)
  • Durna, D., Ardıç, K., & Uzun, H.(2006). A study on perceptions and behaviors of managers about knowledge management. Internatıonal 5th Knowledge, Economy& Management Congress Proceedıngs. Kocaeli, Turkey, 2: 641‐655. (In Turkish)
  • Emadzade, M.K., Mashayekhi, B., & Abdar, E.(2012). Knowledge management capabilities and organizational performance. Inter disciplinary Journal of Contemporary Research in Business, 3(11), 781-790.
  • Fedor, D.B., Ghosh, S., Caldwell, S.D., & Maurer, T.J. (2003). The effects of knowledge management on team members’ ratings. Decision Sciences, 34(3),513-539. doi:10.1111/j.1540-5414.2003.02395.x
  • Gray, P.H. (2001). The impact of knowledge repositories on power and control in the workplace. Information Technology& People, 14(4), 368-384. doi:10.1108/09593840110411167
  • Gupta, B., Iyer, L.S., & Aronson, J.E. (2000). Knowledge management: Practices and challenges. Industrial Management and Data Systems, 100(1), 17-21. doi:10.1108/02635570010273018
  • Guptill, J. (2005). Knowledge management in healthcare, J HealthCare Finance, 31(3), 10–14.
  • Huang, Q., & Davison, R.(2008). Knowledge sharing barriers at the individual level in a chinese bank. Pacıs 2008 Proceedings 2008 pp. 150. Husted, K., Michailova, S. (2002). Diagnosing and fighting knowledge sharing hostility. Organizational Dynamics, 31(1),60-73.
  • Ipcioglu, I., & Kahya, D. (2016). The effect of knowledge management process on organizational performance and a research in automotive industry, Journal of Süleyman Demirel University Institute of Social Science, 25(3), 179-204. (In Turkish)
  • Jain, K.K., Sandhu, M.S., & Sidhu, G.K. (2007). Knowledge sharing among academic staff: A case study of business schools in Klang Valley, Malaysia. Research Papers. JASA. 2, 23-29.
  • Kankanhalli, A., Tan, B.C. & Wei K.K. (2005). Contributing knowledge to electronic knowledge repositories: An empirical investigation. MısQuarterly, 113-143.
  • Karadal, H.,& Özçınar, F. (2003). Organizational information sharing: A case study. National 2th Information, Economics and Management Congress Proceedings, 499–510. (In Turkish)
  • Keyes, J. (2019). Identifying the barriers to knowledge sharing in knowledge intensive organizations. Identifying the Barriersto Knowledge Sharing in Knowledge Intensive Organizations 2008 (cited: 2019 Sep 19) Available from: http://www.newarttech.com
  • Khakpour, A., Ghahremani, M., & Pardakhtchi, M.H.(2009). The relationship between organizational culture and knowledge management (cultural barriers and challenges of knowledge sharing). The Journal Of Knowledge Economy& Knowledge Management, 4(2),43-58.
  • King, W.R. (2009). (Knowledge management and organizational learning. (Ed.) W. R. King, Knowledge Management and Organizational Learning, Springer Science+Business Media. Llc, New York, USA: 2009. pp. 3-13.
  • Koseoglu, M.A., Gider, O., & Ocak, S.(2011). What are the factors affecting the knowledge sharing attitudes?: A research on a state hospital, Eskisehir Osmangazi University Journal of Economics and Administrative Sciences, 6(1), 215‐243. (In Turkish)
  • Lee, C.C. & Yang, J. (2000). Knowledge value Chain. The Journal of Management Development, 19(9), 783-794. doi:10.1108/02621710010378228
  • Lee, E.J., Kim, H.S., Kim, H.Y. (2014). Relationships between core factors of knowledge management in hospital nursing organisations and outcomes of nursing performance. Journal of Clinical Nursing, 23, 3513-3524. doi:10.1111/jocn.12603
  • Liebowitz, J., Beckman, T.J. (1998). Knowledge organizations: What every managers hould know. New York; Crc Press Llc:1998. pp. 67-99.
  • Lunden, A., Teras, M., Kvist, T., Laitila, A.H. (2017). A systematic review of factors influencing knowledge management and the nurse leaders role, Journal Of Nursing Management, 25(6),407-420. doi:10.1111/jonm.12478
  • Ojha, A.K.(2005). Impact of team demography on knowledge sharing in soft ware Project teams, South Asian Journal of Management, 12(3), 67‐78.
  • Ozdemirci, F., & Aydın, C. (2007). Corporate information resources and information management. Turkish Librarianship, 21(2), 164-185. (In Turkish)
  • Perry, E.L., Kulik, C.T., & Zhou, J.(1999). A closer look at the effects of subordinate‐ supervisor age differrences. Journal of Organizational Behaviour, 20(3), 341‐357.doi:10.1002/(SICI)1099-1379(199905)20:3<341::AID-JOB915>3.0.CO;2-D
  • Rego, A., Pinho, I., Pedrosa, J., & Cunha, M.P.E. (2009). Barriers and facilitators to knowledge management in university research centers: An exploratory study. Management Research: The Journal Of The Iberoamerican Academy Of Management, 7(1):33-47. doi:10.2753/JMR1536-5433070103
  • Riege, A. (2007). Actions to overcome knowledge transfer barriers in MNCs. Journal of Knowledge Management, 11(1), 48-67. doi:10.1108/13673270710728231
  • Riege, A.(2005). Three‐dozen knowledge‐sharing barriers managers must consider. Journal of Knowledge Management, 9(3),18‐35. doi:10.1108/13673270510602746
  • Ruggles, R.L. (1997). Tools for knowledge management: An introduction knowledge management tools. New York, Butterworth-Heinemann. 1997. pp.10-12.
  • Stefl, M.E. (2001). Introduction the drivers of change. Frontiers of Health Services Management, 18(2), 3‐8.
  • Subramaniam, S. (2007). Perceivedbarriers of knowledge sharing at individual, organisational and technological levels: A case study on MARDI. Masters Thesis, Multimedia University 2007.
  • Szulanski, G.(1996). Exploring internal stickiness: Impediments to the transfer of best practice within the firm. Strategic Management Journal,17, 27-43.
  • Tutar, H., Fettahlıoglu, O.O., Sayın, F.Z. & Yasan, D. (2017). Does information management have effect on organizational ambidexterity? Journal of Social and Humanities Sciences Research (JSHSR), 4(10), 152-164. (In Turkish)
  • Wiig, K. (1997). Knowledge management: An introduction and perspective. The Journal of Knowledge Management 1997;1(1):6-14. doi:10.1108/13673279710800682
  • Yeniceri, O., & Demirel, Y. A (2007). study on organizational and individual impediments against knowledge sharing in organizations. Selcuk University Karaman Faculty Journal of Economics and AdministrativeSciences, 12(9), 221-234. (In Turkish)
There are 43 citations in total.

Details

Primary Language English
Subjects Clinical Sciences
Journal Section Araştırma Makalesi
Authors

Şehrinaz Polat 0000-0002-1884-897X

Handan Alan 0000-0001-7414-2288

Hanife Tiryaki Şen 0000-0003-3350-1701

Fatma Demirkaya 0000-0001-8318-3030

Project Number Yok.
Publication Date November 14, 2022
Submission Date December 20, 2021
Acceptance Date May 6, 2022
Published in Issue Year 2022

Cite

APA Polat, Ş., Alan, H., Tiryaki Şen, H., Demirkaya, F. (2022). RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT PROCESS PERFORMANCE AND BARRIERS TO KNOWLEDGE IN SHARING: THE NURSING EXAMPLE. İnönü Üniversitesi Sağlık Hizmetleri Meslek Yüksek Okulu Dergisi, 10(3), 833-848. https://doi.org/10.33715/inonusaglik.1038876